VOLCANO eCigs

Always friendly and super helpful. I don’t go anywhere else.

I live in Ewa Beach and the Volcanoe shop is close to me so when I need coils or mods etc. I typically go there. The service is great and knowledgeable about the differences between device’s, tanks etc. Every time I have an issue with something or need help the guys and gals at the shop are always there. Jason (one of the employees) is especially great at his job and has help me rebuild many coils that I don’t have the patience for. I will continue going back. I just wish they offered more mods, tanks and juices other than their Volcanoe brand.

I need to cut back on smoking cigarettes so I was pointed in the direction of vaping. I frequent the Ala Moana and Kapahulu location but I recently moved to Ewa. I found this place while checking out Kountry Café next door.
Decided to walk inside to check out the place. First things first, this place is a decent size. They have a bar area to sit and some tables as well. They have a vape mix bar. Which is pretty cool. The first one I have ever seen !! I needed a new flavor cause I was getting sick of the same old Chocolate and Vanilla pairing. I wanted something sweet and candy tasting. The guy there (wish I got his name) was very helpful. He recommended a flavor that he custom made … I believe it was strawberry, banana and something else .
I smelt it and was immediately in love. I had him whip up a bottle of it right then and there.
I will be back to try some new mixed flavors.
Highly recommend this location.

I recently purchased a lavatube 3 and 2 tube tank pro tanks. After 1 week my lavatube was indicating that my battery was low right after an overnight charge. I used 3 different lavacell batteries and still had the same results. I called the support line and did every type of troubleshooting recommended. I ended up bringing my vape back to the store where they told me they had been having similar issues with this model. They did replace my vape with a newer version of the lavatube 3 that did not have a battery spring. My new vape worked ok for 2 days and then started duplicating the same symptoms and also new symptoms. The screen was indicating the «check atomizer» code. I then called back and they asked me to call the 800 number to send it in for inspection and possible replacement. I bought this unit an moved to Las Vegas. The support from Volcano has been absolutely substandard and they basically told me that the issues I was experiencing are typical with their lavatube 3 and the tube tank pro. The total cost of this package was over $ 180 with the military discount. I highly recommend that anyone interested in purchasing electronic cigarettes not to waste their money with Volcano. They absolutely do not back their product and will not refund your money if you are dissatisfied! I recommended shopping with any other local vendors or online if you can wait for the shipping. I honestly can’t award them any stars.

After my old volcano button stopped working I purchased a new lava tube. 1 month later same problem works sometimes but not all the time. I keep my receipt walk in to some kid that tells me I tightened it to tight. I assured him I took great care not to make that mistake. Then this kid says well you dropped it. I told him never dropped the scratches are from every day use. He says both void the warranty. With a chuckle he asked if I want to purchase a better 1 or the same. I almost socked this kid. Go somewhere else other than Volcano!

This place always provides great service when me and my husband go. Always welcoming and helpful.

Volcano brags about their 1 year warranty yet does not honor it. My Lava Tube 2.5 broke within 3 months of purchasing it. When I brought it in, I was told by the staff that the center pin was pushed in and it was due to being dropped. I told the staff that I never dropped it and even told them to inspect the mod for damage because there was none. The staff member then told me «sorry but they won’t take it back because, but we do have a new line coming out soon and they are much higher quality». Why would I buy another product from them when I JUST spent good money to purchase this defective product? I then wrote an email to the company through their website and was told the same thing. I am very disappointed in this company and the fact that they do not honor the warranty that they brag about. PLEASE do yourself a favor and go to a real vape shop and get yourself a quality mod! It will pay off in the log run.

Came back here to see if my experience was just beginners luck but they were awesome (again) felt welcomed when I got it and got the help I needed. Jason g and Hans are very nice and helpful every visit

Went to purchase more liquid and have a defective tank replaced. Obviously a defect as the plastic tube came unglued from the metal it was attached to. This is the second time it’s happened. The first time it was replaced with no problem whatsoever. This time I was informed of a 90 day «warranty». Several of your staff (not all at the same location) have relayed this was not an uncommon problem. There was another customer in the store today that said the exact same thing happened to him. If this is a weak point, you should fix it. I have no real issue with the sales clerk (Evonte) as she evidently was simply following policy. She also mentioned that «Volcano» was cracking down. I’m not sure if anyone actually reads the comments made on their website (review), but I thought I’d give «Volcano» and opportunity to respond before resorting to social media to voice my displeasure. If I don’t hear from someone, I will likely be looking for a new vendor to take my business to.
So don’t bother with the «review» thing they ask you to go online and fill out, as nobody reads or responds to them. You do get a discount coupon, if you want to waste your money here.

I have to agree with the other comments about how terribly snooty the atmosphere is in there. But I don’t care because I love my inferno. It cost about $ 80 and it still works after two months. I hope it last alot longer. The ejuices ate really pricey at this shop. Today I’m looking for a new place to buy ejuices.

The staff and selection are good enough but the shop is not a good option for individuals looking into mechanical mods or RDAs/​RBAs. Just a heads up if you’re looking for that sort of thing. Maybe I should have know better. Whatever. But if you’re a fan of their products, then by all means.

Went the first time to get an low resistance atty. And was not happy with the product and customer experience. Three girls working other than that the place was empty. The lady kept saying that I needed «a high res» as in high resolution. as an electronics engineer I would think if you are gonna say high resistance in short wouldn’t you say «high Riz» instead. When I left I said thank you and not one girl in their acknowledged, I don’t know about you but when I spend my money I like it when a merchant looks me in the eye with appreciation– customer service was non existent there. when I got home and was anxious to smoke only to find out the atty was bad. I took my meter to it to find out that the resistance was everywhere in the million ohm range wtf. I was so sad becAuse I dumped my receipt. If shopping is going to be impersonal like the Volcano clerks I might as well buy my juices and accessories online.

I first went to the Ewa Beach to find an alternative to ciggaretts. Unlike two other places I had gone to, I was greeted with a smile and a «Welcome!» from all four employees. I had to stand in line for a few minutes as it was very busy, but they have a number ticket system like in a bakery.
I was helped by Kaipo who answered all of my (ignorant) questions professionally and helped me pick out some flavors. I’ve become a regular since then and have tried almost every flavor and stop by sometimes just to drink some coffee and vape.
The staff is always professional and knowledgable.

I’m not a ecig smoker but I visit this store frequently for lunch and their vanilla frappés! The veggie sandwich is really good. You’re also able to call ahead and order your lunch this comes in handy if you work around this location and are like me always pressed for time.

Went in there a few weeks ago, girl looked irritated. No customers was in there at all and the music was loud. She just looked at me and asked how can I help you in a irritated Way. She didnt smile at all until her other coworker was making trouble to her. At least the guy was being nice and it felt like a fun environment since he laughed and smiled. I’d rather have the guy than the girl helped me. Seriously, like what everyone tells me and I tell everyone, if you don’t like your job then quit and find a new one that doesn’t deal with customer service. I expected better.

Theresa and Kelcey were Great! They were very friendly and Knowledable. They knew all about their products and had a answer for every Question I definately recommend my friends here… Hope to see these Hardworkers move up the Chain in this Francise. Ill definately be back thanks Guys.

Great spot to chill and hang out, get a drink (which are amazing) or something to snack on (which is also amazing) while you just sit back, relax, and vape on some e cigs. The service was amazing when I got there I was immediately greeted, they helped me get what I needed and also gave me helpful information about e cigs and the liquid. The workers Theresa & Jacie were very professional but also very friendly, which made my experience there even more enjoyable. My fiancé & brother (who were also with me) both agree that we will definitely go there more often. Overall; great service, great food, great drinks, great music, great everything!

Great customer service and awesome new location. Thanks guys, keep up the great work!

Went there to buy a different flavor for my mom, the female worker looked at me & my sister in a weird way. I guess cz were young but hey, Im old enough. So I asked for a flavor & the lady asked for my ID in a strong demanding voice. The whole time I was there, I didn’t feel welcomed. We weren’t even greeted at the door, nor thanked while leaving. She also kept grabbing her ecig while ringing us up. My transaction would’ve been faster if she didn’t take her time smoking her ecig. Never gonna go back there cz customer service didn’t seemed like it was their first priority