Bear Paw Stanbro Property Management

ATTENTION!!! ATTENTION!!! This is a warning for anybody looking to rent from Bear Paw.
Things you should know before you rent from them
I am currently a tenet in one of bear paws rentals located in conifer off of Elk Trail Rd.
When looking at this property back in November I had special provisions due to me starting a my own business. I needed a min of a six month lease with an optional month to month up to an additional 6 months min being 3. At the time I saw bear paw as a professional company. So I decided to sign the lease in November knowing I’d need it in January. I was able to due so because they were doing repairs to the home.
Here’s a time line for you.
I moved in January 20^th 2016 at move in there was NO running water and I had to go without for a total of 3 days. Mind you my lease started January 1^st giving them a total of 20 additional day to have the property move in ready.
This was the first hiccup no big deal I’m quite excited to be back in Colorado so it water under the bridge.
On January 25^th after spending my first weekend in the home I contact Kate whom works for Bear Paw to notify her the heaters were not working properly. I was told that they had just been service and that they a in working condition and meet state code for a rental. Kate proceeded to tell me if I want it any better I’d have to get space heaters and in fact there was a couple left in a storage closet here at the home. For a total of 3 days I use the ones they have which were not good enough ones to keep the house above 65 degrees. I decide to go purchase one that has a built in thermostat so that I could take picture to show Bear Paw.
I am now at day 9 of living in the property going over my move in check list and start to find alarming signs that the property is actually in horrible condition. They gave me a few extra days cuz I lost my original check list.
Here’s a list of what I have found still at day 9
No working windows, no seals around any of the doors, drywall falling from the ceiling, a none operational garage that had a 2 inch thick slab of ice.
All of the windows are so old and shot that there is half inch to inch gaps in all the windows, allowing cold air in.
Not one window had an operational lock to provide a safe and sound home.
All of the doors had either warn or no seals keeping the heat in the home.
On Friday January 29^th. 2016 I called Bear Paw to notify them there was a leak in the kitchen under the sink. They sent out the maintenance guy 3 days later to do the repair. Which took him 3 trips to the house and over a 2 day span he finishes the repair.
On February 3^rd I go to pay rent and to say thank you for fixing the leak. I ask to speak with the Manager his Name being Erik Gill, he introduces himself as the owner of Bear paw. So I’m quite excited at this point that I have the opportunity to talk to the man in charge and tell him what’s going on with the property and how I am still unable to heat the property. I proceed to tell him how I have to keep the thermostats at 80 degrees and still have a space heater to keep it at 68 which is a warm enough temperature to be able to sleep. I show him pictures and he agrees that there is an issue with the windows and that he will speak with the owners of the home.
I’m thinking its in the works and after not hearing back from him after 11 days I decided to call. He notifies me that the owner of the property was having surgery and that I’ll have to wait a few days. I ask him if there was a possibility for him to come by and see all of the issues with the property. He comes the following day. I show him the windows for the second time but this time in person. I show him all the thermostats including the one on the space heater, 9 days pass and I follow up with him and at this point the Owner of Bear Paw is quite snappy and tells me that maybe I’m just not cut out to live in the mountains and that he would let me outta the lease.
I call him the following day to say I want to stay I would just like what’s in question to be repaired. He then asks me to email him everything that needed to be done.
On March 1^st. 2016 I email Eric Gill the owner of Bear Paw a list of everything. As followed: all windows have gaps about an inch allowing cold air in, that none of the doors have been sealed yet, that the drywall on the ceiling downstairs is coming down, that the garage is still unable to be parked in due to the 2 inches of ice. I received an email from him the following day stating he needed a day or so to speak with the owners of the property.
I received an email on March 11^th 2016 from him. Eric Gill Owner of Bear Paw proceeds to tell me that the owner agreed to repair everything in question.
Today is May 5 and they have yet to do all of the repairs. I was told it was about 150 per month for utilities and it’s actually well over 400 a month
They are liars and won’t stay true to there word

Two phone calls and an email without even as much of a response back. Well deserving of 1 star.
Property management groups such as Bear Paw may be extremely busy today due to market demand, but when that cools, not if, but when, it’s poor customer service decisions such as this that will break a business. As it’s guaranteed that a competitor will step up and fill the void with solid CS, especially with the impact and visibility of social media reviews these days.
Good luck Bear Paw… you’ll need it.

We were relocating to Colorado from the east coast and we came across a nice listing in Evergreen from Bearpaw and immediately responded. We were first in line to put in an application (which they told us) and sent along a payment for the application for each of us (which they require). We even had a friend drive 45 mins to attend the open house they were having.
We never heard from them again… not even the courtesy of letting us know we had not been selected. As far as we are concerned this was a scam to get us to pay their fee. Very disappointing!

I have to say that I have had nothing but a positive experience with Bear Paw. My husband and I moved to Colorado from Chicago in October of 2013 without a place to live. We knew that we wanted to be in the Evergreen area, and Bear Paw is one of two rental property management companies in the area. There were at least 12 applicants on the place that we are currently renting, and we are grateful that they chose us. It is a beautiful property overlooking a beautiful pond. The neighbors are amazing. We have had two issues. The first was a faucet that sprayed water, and Bear Paw sent someone the same day to fix it. The other issue was a drawer in the refrigerator that needed a a replacement hood. I purchased it and deducted it from our rent. Everyone we have dealt with has been nice. When I drop off our rent, Bill is there at the front door with a smile. I am not sure why there are so many negative reviews, but my experience is completely the opposite. Just thought I would throw my 2-​cents in.

I want potential property owners who are considering using this service to see what this company is like from a prospective tenant’s experience.
About me:
–Very secure employment, excellent credit, great rental history with references
What happened:
Day 1: The day they posted the property listing
Called and left message on the property contact’s voicemail expressing extreme interest in rental (no call back)
Day 2:
Called asked a receptionist how I go about scheduling a showing. She rudely told me that EVERYONE is moving to Evergreen, there’s going to be over 100 people showing up at their open house. She didn’t, however know when the open house was going to be. I asked her if someone could call me back and let me know when.
Day 3 – 4:
No one has called me back regarding open house
Day 5:
Discover on their website there are pending applications for this property. I email Bear Paw asking what the deal was and why no one contacted me about the open house. They have now changed who the Bear Paw contact is on the property
Day 7: Get email back from Bear Paw rental saying they ALREADY HAD the open house 4 days earlier and had a «huge turnout». They already have 2 qualified applicants.
Summary:
8 days before this, I was a qualified applicant, ready to apply, ready to fork over all of the necessary deposits. A lot of people want to move out to Evergreen and there seems to be a bottle neck of supply vs demand. The places practically sell themselves, even dumpy places.
Bear Paw knows this, and because of this, no one there even tries to find tenants. They simply schedule one open house and pat themselves on the back for a job well done. If anyone owns property in Evergreen, I would be extremely weary of trusting this company to handle your property. If they are this lazy finding tenants, imagine how they will handle maintenance issues while you’re thousands of miles away. Oh wait, just read the review below mine.

We currently have a home we own rented through Bear Paw. Our tenant notified Eric at Bear Paw that there was a water leak in the house. We were notified by email a week after Eric was notified. Yes, email! Not even a phone call! We have been leaving messages and emails for another week trying to find out what is going on with the leak. STILL NO PHONE CALL BACK!!! I finally was able to reach Eric yesterday by phone and was told to call the tenant myself that he did not know what was going on. REALLY??? Why are we paying a management company when two weeks after them being notified of a water leak we still do not know what is going on and WE have to call the tenant??? I am in Ohio and my husband is in Afghanistan, we can not just go check on things. Eric actually said «I have over 300 properties and you are not a priority to me. When are you going to respect my time?». He even wanted me to get ahold of my husband when it was midnight in Afghanistan and he is in a war zone. Eric said he didn’t care where my husband was, that if he (my husband) wanted to talk that he would have to find a way to do it after 9 and before 5. This statement proves that all he cares about is collecting the money monthly and not managing the properties. I’ve never met some one that thinks so highly of themselves that they would tell some one in a war zone that they need to find a way to call between 9 – 5 Mon — Fri. With 300 properties at an average of $ 200 commission a month he is making over $ 60,000 a month! He should either cut back on how many homes he has or hire enough people to effectively do their job. I guess I should have known when he showed up at our mountain home in a BMW that he bragged about being paid in full and talked about how he lives in Littleton because he doesn’t like «mountain folk». I’m just glad that he thinks I’m to high maintenance for asking about a water leak that he is terminating our agreement. Now we can find a real property manager.