U-Haul

Disorganized. I reserved online, but they did not have my truck when I went in to get it. I waited a while and then got a text saying they had one for me, but it was 30 minutes away. They have a $ 50 guarantee if they don’t deliver on what you reserved, but that won’t even cover the mileage to and from the new location.

Rented a U-​Haul from them with a family member, upon bringing it back everyone who worked here had a bad attitude (two years ago) Went back around a year later to rent one again since there are limited options around town, the older women at the front had no customer service and was rude and sarcastic the whole time. I did not get her name because I could not dare look at her sour face, she looked of leather and smelt like she bathed in tobacco, it was so bad it still haunts me a year later. I just left to rent one in another city, I would rather do that then go to a place with unhelpful, unhappy people. I have family looking to rent one this week and I would not let them go here, I told them why, and now you know as well, too many bad experiences with this place.

OK never again. I have went here numerous times in the past and always had bad to non existent customer service. The last 2 weeks was the icing on the cake. Went 2 weeks ago to buy 2 dozen boxes for moving. Stood there for 25 minutes, just to buy boxes, while other customers were being helped. NO ONE even acknowledged my presence. Another customer came in and wasn’t helped either. 3 employees at the counter helping other customers and in 25 minutes no one could say I will help you here shortly or something? But I needed boxes. When finally it was my «turn» I was asked what do you need. Well I need 2 dozen large boxes I said. They rang me up, I paid, no one said thanks or sorry for the wait or anything. Unbelievable. Then last weekend I needed my propane filled. I pulled up got my tank and sat it in front of the pump then went inside. Stood there ten minutes. No one noticed me. 2 employees helping other customers ignored me. One employee at the counter, counting the till. Counted it at least three times because he kept losing his count. What? He never even looked at me. But kept joking around with the other employees that he kept messing up his till count. Yeah real funny. Maybe you shouldn’t be working the front counter if you cant count money? Then when he finished, he stood, up grabbed the drawer, walked right past me without even looking at me into the back office and shut the door. The other 2 employees still helping other customers still ignoring me. Now at 20 minutes standing there. One other person was there now for 15 minutes and no one had said anything to them yet either. I mentioned to them good luck getting helped. Then finally one employee looked up at us looking like like he just noticed we were there and said oh be with you in a few minutes. Both employees were renting out trucks which can take a while. They both left with their respective customers to go do inspection of the trucks. They walked out from behind the counter, RIGHT PAST US, never said anything at all, leaving the store unattended, and 2 customers standing there. I was so mad I just left and grabbed my tank, went to the Chevron station for propane instead, where upon pulling up, someone actually came out to fill my tank without me even having to go find them!!! I rent trucks a lot and use a lot of propane, I will NEVER go back here. Not even if its the only place open. They have lost my business for good. Extremely unhelpful and even rude and insultory. Highly dis recommend.

the high review is more for a person than the company. It’s amazing what a difference one single person can make in your experience with a company or a situation. There is a gentleman at the Everett location named Garrett who was there at the initial ordeal but I did not corresponde with him at first. Ever since my terrible experience he has taken it upon himself to deal with me and not only gave me the refund I wanted, but he has helped me every step of the way, greets me with a smile and makes me feel welcome, assist me with any questions I have, and helps me with my storage needs at every turn. He has gone above and beyond the job description to make sure my whole move is as painless as can be. He has made my opinion of this company go higher, primarily because if they had employees all very much like Garrett they would have phenomenal organization. My review is higher because Garrett has done things to make sure that I never experience such a terrible situations again. If you go to this company for your move, work with him. He’s the only one I will work with.

Went here about 2 weeks ago to buy some moving boxes, just the boxes. After having quite a wait for someone to help me (no one in the place but people were talking to each other) — I finally asked if someone could help me. The manager, or one of them?, came over and asked me what I wanted. I told him. He replies he can sell me the boxes for $ 4 each.
I said, ok, I will take 5 of them. So… for $ 20 — I got 5 Haul boxes.
Yesterday, I wanted to find some more boxes but cheaper ones. I did my internet search and low and behold, Haul came up. Boxes were less than $ 1.50 each! What? Are you telling me that the guy basically ripped me off, unethical, illegal (?), and every other kind of bad thing you could say.
Buyer beware with this place. And, if you’re a woman, you can forget about being acknowledged or treated with any sort of common decency or decorum.
Forget it! Never, ever, never go here…

This place NEVER has more than 2 people working and I always wait in line at least 20 minutes and takes another 15 just to pick up a truck. They need more staff!

Good lord. The service was awful… All I wanted was a large box. Went into this location a couple hours before closing. There was one couple doing business before me so I got the box I needed and waited. The lady behind the counter glanced at me then went to an office door and as she went through it told someone inside that there was a customer (presumably me) waiting. Then she went inside and closed the door. Huh… So I waited for a few minutes before I realized that no one was going to help.
I probably could have left with the box at that point but that would be bad karma so I loudly announced that I would just like to buy a box. No answer. So then I went to the door and asked. «Can I buy a box?» And here is the stunning answer «No. I’m at lunch.»
Ok then. I took some money out (cost of the box plus extra for taxes) shoved it under the door and told them I was sorry for bothering them. As I took the box to my car the guy comes out complaining to me. «I deserve a lunch to don’t I?» It was on the tip of my tongue to reply that it wasn’t really my problem but I couldn’t muster up the effort to argue with this mouth breather so I re-​emphasized that he had more than enough to cover the cost of the box and left. I am quite sure that since it technically off the books that money never made it to the register.

I had an 11 o clock appointment for a hitch install that was supposed to take an hour and a half. By 12:30 my car had been pulled around back and parked.
After 5 hrs the job was complete. so far seems a real good job done, but it really ate up my entire day. so good work, but could do a bit better on timing and appointment keeping.

I have had nothing but super service from the staff at this facility. They are all extremely friendly and helpful. Sometimes there can be a bit of a wait so don’t go there in a hurry. Well done U-​Haul of Everett. You made my move so much easier!

I had a hitch put on my Hyundai accent last week. The time they quoted was the time they quoted. Yesterday the young man Trevor went above and beyond in putting together a bike rack that I bought from them. Very pleasant, patient and I thank you again Trevor for your great customer service skills!

I really don’t know what was going on with the service when the others wrote reviews. I have gone to this location twice now (with a third rental scheduled for Wednesday!), and have had nothing but FABULOUS service (and as a retail manager, I am TOUGH on judging service!). The two women behind the counter (I will get thier names on Wednesday) know thier stuff, move as quickly as they can, and HAVE FUN DOING IT! It’s about time people figure out that if you have to be there 8 hours working, have fun doing it. Both of our previous visits have been on the weekends where they are pretty busy but armed with lollipops for the kids, smiles on thier faces, and a sense of humor, they tackled the line of us busy people with stuff to move with efficiency!
Thank you so much, some of us do appreciate your hard work!

I had a pretty terrible experience here. Don’t get me wrong, the main u-​haul customer service center over the phone went well. I worked with them over the course of a month and even managed to get a super low rate.
At this location, I had to wait 20minutes behind only one person. Mark, who appears to be a well-​trained manager, took his damn time. He was friendly yes, but I was on a time crunch. When the 14′ truck was brought out, I felt super rushed to sign the release form. I had several questions and he kept telling me that everything should be accurate. Then he handed me the form expecting me to sign it w/​o actually looking at the meters/​gauges, truck dents and interiors, and insurance claims. I’m super thankful that everything went well, otherwise it would have been a nightmare if anything went wrong.
Although, it should be rated 1.5 stars b/​c nothing bad actually happened, I will never come back here. Save your money and either try a different location or try a different moving company like BUDGET.

I had a trailer hitch and wiring installed on my car. They did a terrible job reinstalling the bumper cover and the tail lights. Both the tail lights and bumper cover were not aligned with the car body. The tail lights were left so loose I could move them around with my hand. I will need to take my car to a body shop to get both the lights and bumper cover reinstalled.

Customer service nightmare! Truck was very old and in terrible shape. All staff was over 20 minutes late for work on Sunday causing a huge line with no apologies. Then a 20 minute process to return.