Toys R Us

My major major complaint about this place is the fact that they never ever seem to have an up-​to-​date selection of action figures.
This place also looks like it hasn’t had a remodel since the early 80s very very Kmart shopping atmosphere.

This store is very messy each time I go there. They have a staffing shortage and it’s difficult to find help. I’ve had 4 experiences where items are in the wrong location on the shelf and the price rings up incorrectly. On top of that, the store refuses to honor the prices posted. I will make the longer drive to the Lynnwood location in the future.

This Toys R Us is located in the same area as Walmart and Michael’s. There’s also a Half Priced Books nearby too. The parking lot is huge and there’s lots of other stores nearby so the location is great.
The outside of the store looks rundown and dirty with garbage everywhere. But that is normal for this area. Also never leave any thing of value visible in your vehicle. There’s always panhandlers hanging around nearby.
The inside is laid out weird and it’s not the biggest Toys R Us, but they have a bit of everything. The baby section is very small, so if you want lots of baby stuff, go to the Babies R Us in Lynnwood instead. Most of the shelves are kept relatively stocked, for the most part.
I have yet to find an employee on the sales floor. So you’re on your own to find what you are looking for. The few employees are usually up front working the registers. They have all been friendly enough but some obviously hate their jobs. While a few others are wonderful and fun to chat with while checking out.
In all, it’s an alright Toys R Us. Just don’t expect much and you’ll like this place just fine.

This happened to me today so it is still fresh in my head. One week ago I did an online purchase on toys R Us store and I chose to pick up the merchandise at this Everett location. I received an email this morning to say that it is ready for pick up but then 15 minutes later I received another email that says my order has been picked up (completed) which is strange. I called in the store to get some answers and if they could help me sort this out. For almost half hour on the phone with two different employees who told me that my merchandise is not there according to the computer and also said their own manager who was working in the morning shift was the one who checked it out. This manager happened to already off duty by the time I called. I finally asked if I could speak to the manager on duty and after speaking to him he said immediately that my stuff is actually there the whole time. Throughout my conversations with all of them including the store manager, not even a single apology mentioned for the mistakes they have made and for all the trouble they put me through in the last half hour or so. I am very disappointed on the lack of professionalism these people shown. Also, I will take my business somewhere else in the future. Please beware on doing online purchase to pick up at this Everett location.

I came here for the 1^st time to buy a Present for my 5 year old daughter today, I was greeted by this guy (white over 21) in front and he proceeded to follow me aisle to aisle, it wasn’t my imagination I even double back that’s when he (white guy over 21) told a black kid to follow me so this guy (black kid) followed me throughout the store my entire visit never once asked me if I needed help lol, I went to speak say hello to the black kid following me and his voice and demeanor towards me wasn’t like it should have been I’m almost showed him the south side Chicago, I brought a Peppa Pig school bus so that’s the one star for smh. I’m a current mariner and Military Veteran. I could literally buy anything I wanted in that store, you guys ruined my day ruined what was a good productive day for absolutely no reason nothing I did warranted that treatment, I mean if you think I’m stealing don’t you have cameras ??? At the end of every aisle I had someone staring at me, I never been there before until today, I wish wasn’t short on time I would have spent my money elsewhere, I was upset earlier the only reason I left out without saying anything I will be talking to you’re manager tomorrow.

Came in here yesterday and was able to find my pop figure just fine and was asked by every employee if I needed help along the way. Everyone here is super nice. Our cashier was super friendly and had a great attitude. Again, love this place.

This is my favorite Toys R Us. I don’t know why all the bad reviews for Customer Service, the folks working here are so nice! One gentleman has worked here for at least 5 years. When my daughter was a toddler she fell in love with a stuffy that I thought was on sale. At the register we found out it wasn’t, but because my daughter was squeezing and loving the stuffy and wouldn’t let it go, he gave it to us for the sale price! Another gal gave me a coupon price for dolls when the computer wouldn’t accept it. Another time the manager gave me a sale price on two items when one shouldn’t have qualified. Most recently during their clearance sale, an employee price modified a 30 item receipt… yes 30 items! So that I got the better price on everything. All the while with a smile… Everyone is friendly and happy and I am always greeted kindly when I walk through the doors, I love shopping here. Maybe you get what you give…, the toy selection is great too, always the latest.

This toys r us is okay not the usual service you would get at any other store pretty boring I guess too quiet and lines literally take forever

Cashiers take to long, 3 people in line and I was second and took more than 15 min. Employees walk around and act like they don’t care.

Customer service is garbage. Tried calling several times and nobody picks up the phone.

Bought a Wii u in the Everett store close to launch date, the game pad stopped working out of the blue about 45 days later.
I contacted Toys R Us Customer support with the purchase date and they told me I could exchange it
I called the Everett Store and they told me that they were out, but the Lynnwood store would have one for me to exchange.
I called that store and they confirmed they had a replacement for me.
I drive the 14 miles there, only to find out they won’t exchange it because 30 days expired. No sympathy shown whatsoever, and I drove the same 14 miles home with my broken wii u.
I did not realize my rights to a proper functioning system expired at 30 days. I wish either the Everett store or the Lynnwood store would have checked the receipt date with me, before promising they could do an exchange.
You get better service online these days!

This was one of first visits to Toys R Us in years and years. The store looked to be well cared for in terms of maintance; however, showed its age when looking at the details.
The staff for the most part were just walking around in their red shirts chewing gum and looked clueless the guests were around. The store was very low on product and a huge mess in terms of products thrown on shelfs. I know it was just before the holidays when I visited, but it was an shocker at the stores condition.
I found the electronics department to have wonderful staff members and to be very well organized and clean. The electronics department also had some of the most guests of other area of the store, so it really shows the electronics team at this store cares.
The store felt like it had no personality to it and I can easily see how people will find what they want here and then buy it online to save long checkout times and get a better price elsewhere…

Bar none, one of the worst stores I’ve ever been in. There is sooooooooooooo much stuff, sooooooooooo poorly layed out, it is literally impossible to get around or find anything. Some stuff is here, some stuff is there with no rhyme nor reason as to how items are grouped or where they are displayed.
Tried finding coloring books… only to be told go here, go there. Well, I’d already been here and there. No coloring books that anyone could see, including me, in this store.
Asked a young man for help and while he was pleasant, he told me it was his 2^nd day on the job and he really didn’t know anything. He walked away and left me standing, looking, trying to find an item on my own.
Store is dirty and really feels more like an overstuffed, choked Goodwill than someplace you want to purchase «new» toys for anyone.
Then, ringing up is a joke. Sale prices don’t appear, clerks don’t know what’s going on and they can’t make decisions on their own. All in all, it took me over ½ hour to check out of this place.
This kind of store, people, is why online shopping is big. Avoid this place and you’ll do your heart and stress levels some good.

Was treated with no respect by one of the employees after asking for help finding something, and this was after I’d walked around the store for almost 10 minutes to find something. And this particular location is a bit disorganized, and really has a rummaged dirty feeling.

I’ve only been here once, with my friend and her kids. It was a better experience than I thought it would be. Granted, we went on a weekday at like 10am, so it wasn’t busy. Parking was fine.
The restroom is decent, they have a great selection of pretty much any toy you want. The staff was really helpful and friendly.
Not somewhere I’d be anxious to get back to since I don’t have kids, but it is somewhere I could go shopping for kids I know and it wouldn’t be too bad.

Good selection, okay pricing, nice layout, ample parking, but…
Please, someone put duct tape at the check stand!
These unfortunate cashiers have to ask EVERYONE the following:
1. Would you like some batteries today?
2. Will you be using your TRS card today?
3. Do you have a TRS card?
4. Would you like a service plan for that item today?
5. Can I have your zip code?
6. Phone number?
7. Do you realize how annoying I have become?
8. Would you consider asking this many questions?
9. Did you wash your hands when you used our restroom today?
10. Can you please recite the Bill of Rights?
11. Do you prefer ketsup, mustard, or mayo on your french fries?
12. Would you name the 5^th planet in our solar system?
13. What is urine-​misitosis?
14. Would you like to open a Target account today?
Hang in there, cashiers, we know your only doing what your told…