Rodland Toyota of Everett

Almost flawless purchasing experience!
I am in Seattle WA, but made a few inquiries using
and
.
Pretty smooth process on a cash purchase.
The only thing that I wasn’t too happy is that the price «out the door» was $ 1,000 higher than what I had agreed over the email. The finance manager had to confirm internally 3x that this was the correct price. I could tell she was kinda mad about the sale price. Oh well. Everything else was pretty smooth.
They not just sell you the car, they offer some extras (like free car wash+vacuum on every service, 2x 5k services IN ADDITION to the Toyota Care of 25k miles.
My advice is to negotiate the price beforehand with all the options you want. Just come with the check filled with the pre-​agreed «out the door» price and you’re done. No haggle, no surprises.
I think overall I took like 3h, including 30 minutes testing the Scion FR-​S (soon to be GT86).
Very good experience! I recommend it.

I purchased a 2013 scion FRS from Rodland Toyota. In doing so I have purchased the extended maintenance plan and have been upset at the finance and service departments. Each time I arrive for maintenance on my vehicle and request information about my service plan I continually get different answers. In addition to this each service specialist had treated me as a hinderance rather than a loyal customer. This was my first disappointing experience.
Following this I paid off the terms of my original loan and immediately was labeled as totaling my vehicle by the financial officer. I only informed Rodland of this as I inquired about a refund pertaining to my gap insurance since my loan had been paid off early. I completed all required paperwork with a financial officer that showed little interest in my business. It appeared to be a hinderance rather than a loyal customer completing business. Very poor customer satisfaction at the time. It is now 3 weeks and I had inquired about the state of my refund. They assured me a return call and have had yet to hear from them. It is now going on 1 week without a call.
Needless to say I will not do business with them again after the conclusion of my maintenance plan and return of my remaining gap insurance. Sorry Rodland but this is not what I expected from a dealership that prides themselves on exceptional customer service.
5÷26÷2016 — it has now been 17 days on this inquiry. I haven’t heard a word from Brodland Toyota. I’ve called 3 times and each time I’ve had the same response… We will get back to you. NOTHING. This is absolutely horrendous! I can’t begin to explain how disappointed I am. NEVER AGAIN.

**I refuse to get my car serviced at Toyota (I love my small, independent mechanic and had a poor experience at Toyota of Kirkland) — so this is only a review of the sales department.**
My dad bought a highlander here in 2014, but the guy that helped us no longer works here, so we started down in Burien/​Renton. After a less than stellar experience in Burien and lack of selection in Renton, I headed up north to Rodland.
Russell Pyles met us within moments of getting out of the car (the way most car salesmen would). He showed me one of the cars I had seen online and we sat in the car talking. One of the things I really appreciated was that he was selling the car to me (not my parents who came with me — so many places automatically want to ‘up sell’ the car to my dad rather than try and sell it to me). He was very good at explaining all the cool features despite me saying that I wanted a car that ‘drives and sounds good playing my road trip playlist’.
He was never pushy, always polite, friendly and was comfortable chatting about other things rather than just sell, sell, sell.
I’m a pretty frugal person, so I pushed hard for the deal I wanted (they event went down another $ 100 on the final price and taking the doc fee from $ 150 to $ 75 and then getting rid of it all together. Most of this stuff wouldn’t make much of a difference over a 5 year loan, but to me… it all adds up, right?
In the end, I drove away a VERY happy customer.
Except hey Russell… I never got my balloons!

I just had my car serviced at Rodland Toyota. It was a pleasant experience from the moment I checked-​in with Advisor John T. who was very polite and quite peppy at 8 o’clock this morning; A pleasant surprise and nice start to my day. Before getting comfortable for my hour wait I stopped by the parts department where Shane P., politely listened to my gas-​cap story, smiled, confirmed my suspicion (told you so directed @ hubby) and set me up with a replacement gas-​cap. Thanks again Shane! An hour later my vehicle was ready. John went over paperwork informed me they found a nail in my tire which was patched for free!, and my-​precious was given a free wash, and was waiting patiently for my arrival. I gave RODLAND five stars because we’ve purchased four vehicles, over 15 years that have only been serviced by RODLAND, so I’ve had some not so good experiences, but today felt like their on the right track to becoming the dealership I grew to love.
Go Rodland!

Hands down the best car buying experience of my life. Zach and Jeremy took great care of me and I bought a car in less than three hours. Let me tell you why they are amazing:
1. They are honest. I’m not an idiot but sometimes a girl needs practical advice. So when explaining my towing needs, they said what I wanted would not work and it was a serious safety hazard. WOW. Never in my life was someone that considerate.
2. They didn’t rush me. I took my time, looked and tested 4 vehicles and there was no rush to the finance office.
3. When it came it financing, the whole process took 75 minutes and I got the deal I wanted with a killer APR. Now that has never happened in my life.
Highly recommended and I’ll be taking my truck there for service.

Rodland Toyota in Everett wins! I was worried about taking my kids with me for an oil change, only to find they have put in a great play room for kids, and an espresso bar too (for mom). Plus I should mention they had the best deal on my RAV4, and after haggling with a Toyota dealer closer to home, I vowed never to go back there and only to come to Rodland. Worth the drive!

I had an excellent experience with this Toyota dealership. Not only did they give me an amazing price on my car i purchases, they were very patient and extremely professional. I would definitely do business here again. DONT GO GO MAGIC TOYOTA IN LYNNWOOD

I have been coming to Rodland Toyota for roughly 6 years now. Between my boyfriend and I, we have bought/​leased 6 vehicles thru Rodland (2 used and 4 new). We get all our services done here as well. Every time we come here, it is such a great experience. All of the staff are extremely helpful and friendly.
Rodland recently had a big remodel as well. Their show room expanded quite a bit along with their service department. The waiting area, bathrooms, etc all were remodeled and updated. The waiting area has a very modern look with a complimentary coffee bar (mocha’s and other basic espresso drinks) with some snacks. They have free WiFi available as well as a kid section with some toys. They even allow you to bring your dog in the waiting area!
One other great service Rodland offers is a car wash. When you have a service appointment they will also ask if you would like a complimentary car wash. YES PLEASE!
Overall, I highly recommend coming here to buy a car. Toyota overall has great cars that hold their value. You get amazing customer service from start to finish. No up-​sell or pressure to buy from any staff member. Nice complimentary cup of coffee (or two). And you leave with a clean vehicle!

Normally service has their act together. However ordering/​installing tires has been problematic. It begins with going online to get a tire quote from Rodland website. I needed tires as I have run flat tires, with a nail in an area that just «isn’t possible to repair»…cuz they’re run flats. After receiving an acceptable quote, I was offered an opportunity to schedule service for the tires. This is easy and convenient… I think. Day of scheduled service, I call ahead to confirm appointment. Talk to service and they query if I’ve talked to Parts Dept. I indicate I have not talked to parts…“why?” Service advises I need to order tires from parts, then I call back to service to schedule installation. I’m confused… why does the customer need to run around to coordinate product, delivery and service, if the store is allowing service scheduling online, after selecting product? Website/​parts/​service issues aside, I now have tires ordered. I schedule service w/“Tom”. I ask how long will installation take with my «set in stone, priority, gotta be here appointment @ 0945»? Tom advises me only 1 hour, as that time slot is reserved for me and nobody else… yah right!
Day of appointment: I pull up, talk with advisor. Note: Rodland has new alignment check service, before vehicle enters garage. My car is pulled up and gets missed in the alignment check. I query the service advisor «John», and he gets the attendant to conduct the alignment check. Attendant doesn’t start car to reposition car, but instead starts pulling on plastic body panels to pull car into position. I’m Pissed off at this!!! Next, John asks when I want vehicle «this afternoon». I advise him I scheduled appointment as a ‘customer wait’ and Tom told me 1 he. John chuckles at this tidbit of info. And says it will take approx 3 hours, after the people «in front of me are cleared». I run through the diatribe of my communications, scheduling issues, etc. John conveniently offers another appointment time the following week! After I start dancing, sputtering, and utter frustration, I walk off to the waiting room to get my ‘complimentary latte’ I am yet another stupid consumer, who will accept the lackluster definition of ‘customer service’, sit down, shut up and take the BS. Signed, ya’ lost a customer…

WORST CAR EXPERIENCE EVER! Read this review and you’ll agree.
My wife and I are not new to the car buying experience. She has bought 5 cars over her life, I’ve bought 1, and we saw a specific vehicle online that we were interested in. It was a 2005 Honda Civic hybrid (this story took place 2 years ago). We did all of our research across all the online car value sites (edmunds, kbb, etc.) and when it got to the negotiation, we said we’ve done our research, here’s our number. The salesman LITERALLY laughed in our face and said «we can’t sell it for that».
«Ok, then take this number to your manager and tell us a number you can sell it for.»
«No.»
“Excuse me? I want to speak with your manager.”
«I’ll take this over to him» (*Damn right you will.*)
Salesman comes back and says «they said no». «Ok, what’s the counter.» «No counter. Come back with a serious number.» ARE YOU KIDDING ME?
My wife wanted to leave right then and there, but I told her that just because this guy is being a complete jack@ss, doesn’t mean it’s not a good car. They give us their 30 point inspection on the vehicle (which is nothing, you can do 30 points of inspection on just the tires). Says the car is in perfect condition. Literally nothing wrong with it besides a small dent from shopping cart. We take it for a test drive.
«Uh, it sounds funny. Like a lawn mower.»
«Yup, that’s what hybrids are supposed to sound like.»
FALSE. Not having ever driven a hybrid before, neither of us knew the difference. 6 months after buying the car, we take it in for a checkup and they say «there are metal shavings in your transmission. Not a problem now, but it will be.»
And guess what? Every mechanic we’ve taken it to since has ALSO mentioned how loud it runs, and how hybrids are NOT supposed to sound like that.
ALWAYS get your own inspection. Do NOT rely on the dealer to do it for you.
So the we paid a lot for a car that we expected to drive for 100,000+ miles (it’s a honda that had 100,000 on it, that’s a reasonable expectation with regular service) now needs a new transmission, and we’ve driven it less than 24,000 miles, with regular service. The car is totalled, because not only is the repair more than the current value of the car, it’s almost on par with what we paid for it 2 YEARS AGO.
But wait! There’s more! We were going to pay CASH. As in, we had a check in hand for the FULL amount of the vehicle, and they still insisted on running a credit check? We’re not financing, why do you need to see our credit. If a Safeway can instantly run a check, clear it and have the money in hand, so can you. There is absolutely no reason to run a credit check if you pay cash for a vehicle. The finance person, along with the salesman and manager, was also aggressively rude.
The people are AWFUL. Their inspections don’t mean CRAP. Management not only was rude, but made us wait ungodly amounts of time, insulted our offer when we were offering fair market value, and we’ve felt bitter about the experience for 2 years. I’m just now writing the review because of the transmission ordeal. When you expect to drive a car for the next 10 years, and you only get to drive it 2 because the salesman LIED to you, you get angry. And it’s finally time everyone else knows what an awful place this is.
Look over the whole review, and if I sound like a sane rational person to you too, take my advice and stay the hell away from this place.

I just leased a 2015 Toyota Corolla here and it was possibly the easiest car experience. I traded in my old car and test drove my new car within a couple of hours I was out the door with my brand new car.
Everyone was super friendly and knowledgable. My salesman Mark Hino was great! He wasn’t pushy or obnoxious, even gave me great tips on local eats. Darcy in Finance gave me helpful information to get some money back as well.
Everything was clean and well maintained. The Service department is helpful and they follow up when they say they will (it was to get a treatment on my car to help with spills and such).
Plus, free car washes, what! Love it!

Man. Maybe my expectations are like super duper low for toyota service at the dealership but my experience here was great. As to be expected. Of course. I only come in for my basic every 5,000 mile tune-​up. Either way. great experience.
They have a great waiting area set up with free coffee and other drinks plus snacks and little bagels (in the morning). They also have a little dish of dog biscuits (granted. they’re just milkbones) BUT. the fact that they think about your pup while you are waiting for service to get done with your car is kind of awesome. Don’t you think?
The team was great. the girl greeter was like the friendliest person I’ve ever met (maybe in my life) and she even pointed out my Inuyasha shirt which is super old but her comment about it making her day. totally made mine. If you don’t know who/​what Inuyasha is. it really doesn’t matter. but if you do. You understand.
The service staff is great. Friendly. Fast. Efficient. I think they did an excellent job.
I will be bringing my car back in another 5,000!

We purchased our 08 Highlander from Lake City Toyota (horrible experience there!), but living in Everett we knew we would book our servicing appointments at Rodland since it’s the closes Toyota dealership. My review is based solely on the Express team servicing oil change.
From the moment I arrived (just before 7am), it seemed organized — cars lined up to pull into the servicing bay, with staff ready to check your odometer and check in at the service counters. I can’t remember who the servicing guy I worked with was, but he was really funny for that time of the morning, and I mean that in a good way. 7am on a Friday (day off) isn’t really fun but he made me laugh — thanks, dude!
My express oil change/​servicing was going to take just less than 90 minutes, so I came prepared with a book to read and sat in the waiting area near the car rental desk and by the little café. The lady working at the café was super friendly and chatty, offering me a beverage of my choice (seems like everything was free), so I had a chai latte. A nice thing to have while reading my book and waiting for my car to get serviced.
My car was ready just after 8am, when the service guy came and told me. Car was clean and shiny inside and out (it really needed a wash!) and the Highlander runs much better and quieter after putting full Castrol synthetic oil in it.
Servicing here was a breeze, so I truly have no complaints.

In for my first service appointment… While they got the truck in right away the service advisor was a complete dick. I had several things under warranty I wanted looked at or even make an appointment for and he completely blew off all my request. To the point of telling me that a winning bearing noise when cold was normal. Also tried to charge me to get the truck in to have a look at it for warranty work. Buying experience was good here but seems to be lost with the service department! They need tips on customer service from sales!!! Your sales team was amazing service team not so much…
While sitting here waiting the service advisor just came up and apologized to me. Totally had a change of attitude and offered to get me worked in and address my issues. Gotta report the good and not just the bad

We brought our Tacoma in and were immediately greeted by Jeffery, he was extremely polite and professional. We discussed what I needed done and he had it all set up within minutes.
We walked into the waiting room and was greeted by many couches, chairs, and tables to relax on. The gal at the coffee desk, Theresa, was wonderful. Her polite, bubbly attitude was a nice treat as we helped ourselves to a coffee and biscotti.
They also have bagels and cream cheese, cappuccino and lattes, and cookies.
I will continue to use Roland Toyota for my service needs.

#Toyota Jeff Marques, Bre Bertalan, and the Lady doing the morning cookies, and serving juice were AWESOME. You can’t get this service in #SEATTLE. The play room for the kids was great and best yet they patched the leak in my tire did a full review and cleaned my car inside and out. Thank you havent had service like this since Texas and Western Mass

Hello everyone first i would like to say that Clay is awesone and one of the best sales profesionals Ive had to work with. If your looking for a used car or even a new please do yourselfs a favor and check these guys out, we stopped here after going to honda and thanks to clay we found a great 2015 Rav4 white its amazing my fiancé and i love it. When it comes time to get another vehicle we will not spend time anywhere else. Clay knew his stuff and helped us get some awesome accessories for our great ride. Thanks again Clay for all your help and the great cookies and coffee at Rodland Toyota.

Well my first visit with them was wonderful. The parts guy was friendly and gave me deep discounts to match web prices I had found for parts I needed for my Prius. Very clean service department. Speaking of, I have an appointment to get a recall item fixed on my car so I will let you know how that goes. If you need Toyota parts I’d give them a look.

This review is for the sales team.
I worked with a guy named Jensen Moon on the internet sales team. He was a great guy and pretty quick to respond to email. He had no problem working with me via email on pricing and negotiation. He is also the ones salesperson that I have met who has no problem working with me via text message.
We came to a deal on a car that he unfortunately did not have on the lot. He bent over backwards trying to locate the car and couldn’t find one in western washington so he expanded his search to eastern washington.
He eventually found one but had trouble getting confirmation from the other dealer (not his fault).
In the end, he tried to move heaven and earth to get the car but couldn’t do so. I ended up buying elsewhere but I will be sure to contact Jensen again in the future when it comes time to buy my next car.

We bought a new Camry at Rodland during the Labor Day weekend. They were the 1^st Toyota dealership we went to in person to look at cars. Our salesman was James Effler. He is the best car salesman that we had during our 4 months of looking for cars. There was no pressure or upselling technique during the process. He was very personal and went above and beyond to meet our expectations and answer all the questions. Even now, after 1 month, we went back to ask more questions, he is still very professional, personal, and went above and beyond to get answers for us. With us, having a good salesman is very important because we know we will have many questions down the road and he has been exceeding our expectations since the first day at the dealership. If you go there and want great service, ask for James!
About the negotiating process, it was a bit annoying since Taylor (the finance guy) had to go back and forth to talk with his manager to get approval for our offers. Taylor was extremely patient and understanding as we tried to get to a value that worked for both parties. We did have to walk away the first night because we demanded a value they were not able to get to at first.
Well, there are many Toyota dealerships in the area and they are competitive, so we were ready to walk out of the offer since I don’t play the number game. So after the 1^st time there, we walked out and called other dealerships. Other dealership was able to meet our price budget. Taylor called and let us know that his manager will be able to go down to the price that we wanted. So we decided to go with Rodland because they are closer to our house and James is a great salesman.
Overall, the experience was positive and we will be back for our next car! most of the poor reviews on here are from people that didn’t do their homework or though they could negotiate a amazing deal without things getting a little tense… so yea, do your homework before walk in and you will leave with a great value and service for the life of your car!