Public Storage

I was a customer for over 2 years I rented one storage unit never really had an issue till I wanted to exit my unit I paid the closing cost which was like 3 dollars but then a couple weeks later I get an email stating my bill? I was confused as I thought I had closed it out and manager at front said my husband was all set thank u for the service. Then I get a bill. They said I had left an empty folded up box and an empty bag and due to that being left behind I was charged a full month and a late fee. Also a dumping fee of 200.00 which is totally insane for an empty box? I asked to speak with a manager and they couldn’t help me unless I have some one remove items and I have to pay full bill to get access. This place is a joke really shady company no corporate number only the district manager which was a complete jerk. Do not rent from these people it’s easier to get in then out. The don’t value are business at all money money money that’s all the care about. I will never ever refer or rent from this company again. Terrible place be aware people

Facility has all essentials, secure access ²⁴⁄₇ and helpful staff during business hours.
I thought I’d rent for 3 months and just completed a full year!
District manager was very quick to respond to a move-​out inquiry VM (mix up with the bill, as I forgot to inform them I have vacated) AND after checking my records, resolved the issue the same day!
Their pricing is one of the best around town, especially given the 1^st month doe $ 1 specials.

I made the switch from ExtraSpace Storage which I have used for nearly two years (over the flux in pricing — but that is for another review).
*****WARNING THIS IS LENGTHY BUT INFORMATIVE*****
THREE POINT FIVE STARS
I was excited to see the $ 1 move-​in cost for the first month. I needed to space to move my things by mid– September (but was flexible for even October). I made my reservation online for a 10×10 which cost $ 137.00 but the promo was applied (-$ 136) and an administrative fee of $ 22.00 was added. I was lead to believe «the cost to move in» would be $ 23.00. I did need to change the time I could come in, I was told that as long as I came in within 7 days after my order confirmation/​reservations that it will be honored (it is 5 days later). So, I met with the Supervisor (who no longer works there) and ended up paying this:
Unit #4XX4 (10×10 @ $ 159.00) — $ 44.87 [August 24^th — October 1^st]
**Insurance (Mandatory) — $ 11.00
**Administrative Fee — $ 22.00
Cylinder Lock (Mandatory PLUS TAX) — $ 19.11
Total $ 96.98
I was offered to pay until the rest of the month plus the next month so I would not need to pay until October 1^st, after that my bill totaled to $ 170.00 per month for the 10×10.
In mid-​October I ended up needing another unit and was shown the 5×5. Online (which I reserved) was for $ 74.00 but when I got to the counter I was charged $ 84.00 (two days later). I did receive a credit of $ 10.00 three days later but for the months after this was not adjusted nor was I going to call each month about it.
Unit #4XX4 (10×10) — $ 159.00
Unit #4XX7 (5×5) — $ 84.00
**Insurance (Mandatory) — $ 11.00
Total $ 254.00
Luckily, both units could be covered under one insurance policy! Also, if you need another unit in the feature, you cannot get the $ 1 discount for a month to move-​in. I was told that you can only be eligible for it if you do not have a unit open for at least 3 months. I have spent a lot of money, all these numbers thrown at me and fees for this and that. The representatives usually look like they do not want to be there (unless you’re kind of attractive — maybe I’m wrong) but there is minimal conversation outside of pricing and up-​selling.
As of today, I remain on the 4^th level with only one unit which is a 10×15 for $ 147 ($ 136.00 for storage unit and $ 11.00 for insurance). So, yes I did end up getting the original price I reserved although nearly 8 months later AND it is a bigger size!
Now to the building…
The office is open from 9am — 6pm and shorter hours during the weekend but the restrooms it seems to be open when the office is open. The access hours are 6am or 7am — 9pm, seven days a week. There are times that I arrived to drop something off or pick something up within my storage unit and it is chaos! There is about 8 parking spots (one for handicap) in front of the lot for general parking and behind the gate there is supposed to be space for 3 – 4 vehicles but when you have 2 – 3 large moving trucks, vans, trucks and cars on Thursday, February 19^th or three weeks ago (May 14^th) it is takes away from the quick trip you wanted to do. Broadway in Everett is a busy street as well plus there is no break in the street for Public Storage but there really should be! The only good thing is, the building is right after (or before) the light so you can see the changing of the light and people are usually kind in letting you turn quickly (mind you Broadway is two lines on both sides). That right elevator has too many problems… it seems to be not servicing fully every month. Hand prints, smeared whatever (once it looked like feces) all in the metal interior of the elevator draws concerns as well. There is no where you can throw out trash (little or small) on the property. If you are caught doing so, I believe they bill/​charge you for like $ 70 or $ 110 as they had paper print outs near the elevators at one point. The security is a bit redundant. If the office is opened and people are in and out, the gate code is really only necessary, not the door to the building THEN the elevator up or door into the first floor (the elevator code I think they disabled but still).
Now the website…
I keep switching the stars from 3 – 4 but it will stay at a 4 because of the website which gives you information about everything. I enjoy being able to see my entire history of payments, the units I have opened and closed and being able to do auto-​pay. About auto-​pay, the funds come out on the 2^nd (and you will not be marked late)… it is up to your bank and PS to clear the charge which is generally is by the 3^rd.
The location is convenient to where I live and work (1 – 2 towns over), Broadway is a newly paved road with a new housing development not too far. It does not seem like you are in a sketchy area despite anything.
THREE POINT FIVE STARS! :)

ROACH ALERT! Beware!
Got the $ 1 for the first month special. +$ 22 for a admin charge, +$ 11 for a $ 3k insurance policy, +$ 18 for a special lock. Total for the one month came out to around $ 55 for a 10’x15’ unit.
First few weeks of moving were fine, the general facility was clean, they supply 8 or so flat karts, and store with packing/​storage supplies. Parking lot is extremely small only able to handle 10 or so cars. Be careful pulling in and out of the parking lot too!
Our unit had a bunch or mouse poo around the perimeter which was to be expected. Was a little surprised they didn’t sweep it out though. The real kick came when we saw two German cockroaches (adult and juvenile) in the hallway of the storage area near the elevator.
If it wants for the roaches this place would have been an easy four star. Now I have a hard time giving it two.
PRO TIP: Use mattress bags and seal them with shit with packing tape. Never store food items! Look into pest control and spray/​trap/​pellet the perimeter of your unit before moving anything into it!

Adam was very helpful in setting us up with a storage unit. We’ve been with our former storage company for 8 years and wanted to make sure we made the right decision — Public Storage in Everett seems great!

Adam and his team are absolutely the best. He has always been helpful and solves are problems with a smile and effectiveness. We have used Public Storage units across the country and Adam’s facility is easily the best. I highly recommend him and Public Storage.

I’m SO ambivalent about this place.
First, they have a first-​month special for $ 1…
BUT!
Here’s what it really costs:
First month special — $ 1
Processing fee — $ 22
MANDATORY insurance — $ 11
MANDATORY cylinder lock — $ 18
So the $ 1 deal is really $ 52.
Then they pro-​rate it.
So it’s really $ 72 to move in to the smallest unit, despite the listing stating a rate or $ 65 a month at full price.
Now, hey, keep in mind that this IS NOT an unreasonable fee, compared to other places in the city.
However, it is incredibly deceptive and shady of Public Storage to keep up these practices. It’s downright dishonest.
But they’re cheap. So what a conundrum…
The space is really nice in terms of height. Unlike other storage centers, the 5×5 has about 8′ of clearance overhead. Basically, if you’re really good at Tetris, you can fit a small apartment in here.
And they have an AWESOME deal that puts you in for a chance to win $ 1,000 a month if you have an auto debit–
HAVE AN AUTO DEBIT
The fees here for being even a DAY LATE past the 1^st of the month are about $ 85.
Yeah.
It’s about $ 85.
And then you still have to pay for the unit for the month.
Or else you get hit with A $ 130 DOLLAR LEIN SALES FEE WHEN THEY SUE YOU TECHNICALLY, BREAK INTO YOUR UNIT AND SELL ALL YOUR THINGS.
Yeah.
So.
Public Storage.
IT’S A SUPER MIXED BAG.
:D

The facility is new, clean, and well cared for. The storage is climate controlled and the building does not appear to have any rodents, pests, or water damage anywhere.
The staff are courteous, knowledgeable, and friendly. They provided me with information and accommodated my requests. The transaction was quick and there was no pressure to purchase any add-​ons.
The locks used here are specialized barrel locks, which you purchase at the time of rental; don’t waste your money on a lock before you lease the unit.
The facility has security cameras, concrete construction, fire insulation, and fire sprinklers.
The elevators are in excellent condition and carts are available to move heavy items.
Parking is a little tight, especially when people are using large trucks/​vans, but it is workable.

Beware — you’ll rent a storage unit for $ 260 and three years later you’ll be paying almost a hundred dollars more a month. I am not joking. And while you supposedly have access as early as 6 am you don’t have access to push carts or the restroom anymore. Why? Because they don’t trust the people renting storage space. So why am I paying $ 350 a month for a storage unit that is really only useful from 9 am until 6 pm?
You can still rent a 10X30 space for $ 260 a month… just don’t stay for long.

This place is great! The staff is very courteous and professional. I was actually one of the lucky individuals whose units got broken into by a burglar. The district manager called me immediately and kept in touch closely to get the whole issue resolved. They also gave me a free lock!
This location is very convenient, right off of route 93 on a busy road, very hard to miss. I will definitely be using you guys for storage again in the future. Thanks!
My only complaint is that there are obtrusive metal poles in front of the automatic doors that make transporting large items a bit tricky.