Extra Space Storage

I was looking for storage space for my business. When I arrived the folks were very helpful. The manager gave us a tour and tried to help me find the space needed so I could load a trailer of pallets. We determined that the set up and what was available near the loading door just wasn’t open.
He could have sold me another section but it would have made my life so difficult for loading and unloading. He came out and said, I don’t like to turn business away but this may not suit you at this time. I was really impressed by that and you should know that this is a very trusting place. For that I am scoring them very high.
I ended up buying some misc box items, and they treated me the sale just the same as if I was doing a big contract. He offered to watch for one of those sections to open in the future and would call me. thanks Guys

This is the second time I’ve used Extra Space Storage and both times I’ve had a great experience. The staff is friendly and helpful. Moving can be stressful and hectic so it’s nice to have experienced staff that is accommodating.

The team at Extra Space was awesome. We had a bit of a family emergency and they were very accommodating in helping us getting it straightened out. They allowed us full access to any and all amenities and were very patient. The place is clean and secure. The prices are competitive. The staff are excellent. What else are you looking for?!

We have stored things here for many years, largely without a problem. After your first 6 months, they periodically raise rates and have raised our rates several times.
I recently went to get a larger unit and the staff required that I provide copies of my homeowners insurance and MY FINGERPRINTS. They refused to rent without my fingerprints and their insurance add-​on, so I decided to close out and take my business elsewhere.
When I asked if the fingerprints were a legal requirement, they shifted the conversation and said that they have been doing this since 9÷11÷2001. When I reminded them that I rented in 2007 without fingerprints, they changed their story AGAIN and said that they have been doing this for 3 years.
Either way, I don’t believe that it is a good idea to give a retail business copies of your fingerprints. If they can’t keep the facility secure with a copy of my driver’s license and my credit card, then they’re clearly doing something wrong.

This facility is nice, employees friendly and helpful. I have been storing stuff here for a long time and they tend to be the least expensive around. I do have a complaint with Extra Space as a whole. IMO they treat old regular customers worse than new customers. My rates go up regularly while new customers get breaks all the time. I think Extra Space should reward their long time customers with some incentive to stay. Right now I am looking for a less expensive alternative. I hate to leave but I am not getting anything for my loyalty.

I’ve been storing stuff here for about 2 years and have never had any issue whatsoever.
I pay my monthly charge and that’s that. They don’t bother me and I don’t bother them.
Simple as that.

Storage is fine, regards billing be careful.
When I moved out I gave 10 days notice and they still charged me a full month’s rent for my final month. It’s supposed to be prorated if you give notice, and I was there all of 3 days of that month. They said it’s «impossible» to refund a credit card charge that has been done. There’s a million other storage companies in this area — use one of them.
*Update* After this review went up they called to say they’re sending the refund after all. I’ll give ‘em one more star for that. We shall see whether the cash arrives…
*Update* Several weeks later they did send a check, so I’ll give them 3 stars. They’re all right. I do recommend doing business by phone or in person rather than in email.

I had to put my furniture in a storage unit temporarily and chose Everett because it was so much cheaper than Somerville and only 2 miles away. I have to say that I was extremely impressed with the cleanliness and security at the facility. The only thing to note is that these guys play by the rules. The contract says that to close out the unit you need to give 2 days notice and do a walk through. I didn’t read the contract (duh) and was surprised to learn this when I moved out. I was kind of bummed that they wouldn’t do a walk through with me right then even though I understand the rule.
Bottom Line– store here for sure but follow all the rules and know your contract!

Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as Hector, the mgr when I first rented, and Juan and the young Asian-​American woman (Madison?) often behind the counter. Their smiling faces help make the stress of moving more bearable. The new guy needs to take a page from their book. And why the refusal to allow customers to use the restroom in the main office now? I was told to use the ones in the warehouse on a recent visit-​NOT customer-​friendly.