Jiffy Lube

When business hours on a company says closes at 7pm and you show up 15min before closing you will get told there closed. Store needs to be staffed and/​or bay doors need to be closed. This is not how you run a business.

My husband and I had to have our oil changed and to do it the technicians need to cut off zip ties that are holding the undercarriage of the car together. We SPECIFICALLY TOLD THEM they had to put the zip ties back on after the oil change, and they put ONE back. They took FIVE off, and replaced ONE.
So today as we were driving down the freeway, we hear a noise, and sure enough it’s our undercarriage dragging along the freeway. We could’ve gotten in an accident thanks to their carelessness.
I will NEVER give Jiffy Lube my service again. Not one single time have they ever put the zip ties back on right, and this time even after we made it a big point to tell them THEY HAD TO, they still didn’t. UNBELIEVABLE.
DON’T WASTE YOUR TIME OR MONEY HERE.

I’ve had a lot of poor experiences at various Jiffy Lube locations around Washington State. That said I was still willing to give it a shot despite the less than glowing reviews.
Coming in for a signature oil change I knew what to expect. I arrived at about 5 PM and it was empty. Sweet! Quick oil change I thought. The Jiffy Lube employees greeted me immediately and were quite courteous. Looking good so far. I was told 15 – 20 minutes and my car would be ready. A couple people came in after so I assumed they would take care of mine first and then go to theirs.
40 minutes later and I see my car is out front and ready to go. I didn’t know why it took so long but I assumed it was potentially because my undercarriage was zip tied in a few locations. Not sure that justifies the additional 20 minutes though. This added wait wouldn’t have normally bothered me, however I waited an additional 10 minutes AFTER the car was done before a rep came by to check me out. They had moved onto the next person’s car before assisting me. So much for great customer service.
At check out they ran through a list of checks they performed. First thing they say «your previous oil level was full». Not true at all. I had checked my oil level the day before and was a quart low at least. They ran down the list going over the various fluid levels, tire pressure, etc. They get to lights and say all looks good. Too bad my wife had told me my left brake light was out the day before as well. I got the feeling that they either didn’t actually perform some of these checks or they did them so hastily that I essentially paid the signature oil change price for a basic oil change.
It’s one thing to have bad service, it’s a wholly different story when you treat your customer like an idiot and just expect them to shell out money for services you didn’t perform. I have no plans to come back here.

I pulled up just before closing and these guys git me all fixed up wit an oil change. As I was leaving a woman came in with an emergency, that her car was leaking oil after she’d had work done at her dealership. They told her «no problem» and that they could look at it, even though they had closed 10 minutes ago.

I stopped in here for a quick second to see if I could have my bulb replaced on my headlight. Austin immediately came out and got to work. So impressed with the team here. Very friendly and they have great attitudes while at work. Highly recommended thanks guys!

I would like to post a review of the service here, but they wouldn’t service my car. When I pulled in for service at 11:00am, there were 4 – 5 technicians just standing around. A very young man with a soul patch identified himself as the manager, and advised me he would not be able to work on my car for at least 30 minutes. When I noted there were many techs just standing around, he advised they were changing out a serpentine belt on the only car in the otherwise empty 4-​car bay. When I pointed out that I work in the automotive industry, and it only takes one person to change out a serpentine belt, he advised me they couldn’t work on my car because it was lowered. I advised I had a stock suspension, he responded that it looked lowered to him.
Taking the hint, I left in disgust. I’ve had my car serviced at Jiffy Lubes several times in the past, and never had an issue. I ate at the Burger King next door, and as I was leaving a few minutes later, I noted the entire staff standing around in the parking lot talking and smoking. I guess they just weren’t ready to start work at opening time, which is fine, I don’t want lying clowns working on my car anyway.

I’ve read bad reviews about this place and was hesitant to go… However, the service I got was excellent today. I’m by no means a car genius but I know enough to know if someone is pulling my chain and trying to sell unwanted items. I wasn’t haggled into buying anything and the service was wonderful. I spent a total of 30 minutes there and that’s including paying and getting 2 updates from them on the status of my vehicle. If they were bad before they’ve definitely changed those ways and are an outstanding place to go get your car worked on. I’m glad I went with my gut and not previous reviews.

Great experience on a Friday night right before closing. The team there happily said they could get us in for an oil change at the last minute. Less than 15 minutes. Friendly, courteous and very pleasant.
Thanks again

Fast and efficient. I was in and out less than 20 minutes. Prices are reasonable but shop around for coupons and discounts. Staff is professional and they know what they are doing.

I hate to bash places I have only been to once, but there will NOT be a second visit. It is not my first jiffy lube, however.
1) Speed: Nothing Jiffy about pulling up to 2 empty stalls and it taking OVER 70 minutes for a straightforward oil change!
2) Service: Met me at my car, then 15 minutes later someone came and talked to me at the desk… Should have left then. Nice enough people, just neglectful and NOT interested in personal service.
3) Filthy: Melted ice cream on the floor, dirty bathrooms, disgusting «beverage» center with spilled coffee, dirty cups, and overflowing garbage. Cold coffee, no water cups.
4) Overpriced for what you get… Especially if not at all «Jiffy.»
5) No pride: Even after taking forever, with a disingenuous «sorry it took so long,» there was oil from the technicians pants on my new car’s leather seat. I was more than obvious with my discontent, and I asked for something to wipe it off, thinking that they would at least come wipe my seat off for me, and she left and returned with one single dry rough paper towel.
…
I will NEVER return to this location and will second guess using ANY Jiffy Lube in the future.
Horrible Experience.

I’ve taken my car to this location several times in the past, but will not be going back again. I understand that it’s part of the game to have to put up with the upsell attempts, so I take that in stride, but don’t sit there and insult my intelligence or scold me for not getting my oil changed every 3000 miles. You know that it’s not necessary, I know that it’s not necessary, and my car knows that it’s not necessary since it has an oil life indicator.

I haven’t been to this location in a while. The first time I went the told me I needed a new serpentine belt so I let them change. when I went back 3 months later for another oil change they told me I needed a new serpentine belt, I figured I got a bad lot the first time and let them change it again. When I went back again 3 months later they told me I needed a serpentine belt. I told them no way, and they started in with the tactics that it was about ready to break and then I would need to be towed. I sold the car 2 plus years later having never changed the serpentine belt and never experiencing a break down.

If a negative star was an options I would give them the maximum amount of those this location specifically is just horrible. They try to take advantage of people any way they can.

The service here is great. They were very helpful and informational.

Wow, scaring your customers, what a business model!
Went for service at 15k on a 2010 Ford. «Expert» tech tells me if I don’t accept his up-​sell to synthetic blend, I will be voiding my new car warranty. Since I am very familiar with my owner’s manual, I replied, «really?» and he said he is very unpopular with the customers because he always has to relay that fact.
My owner’s manual recommends a synthetic blend, but specifically says it is not required.
He even put a note on my receipt that said I was warned before I voided my warranty. What a freakin’ joke. I guess the old «look at your dirty air filter» isn’t working anymore…

!&@^#^!*&!!
Scumbag jiffy lube: advertise $ 10 off an oil change, charge $ 220.
My wife knew we needed a simple oil change on our 35k mazda, so she thoughtfully took it in. They were advertising $ 10 off, so she thought she’d save some money as well.
Car comes home with total bill: 221+tax, minus a $ 37 «discount»!
First, the standard oil change was $ 40 — way more than typical. Then, they charged $ 18 for an oil blend upgrade, bringing the total to $ 60.
They then claimed that we had sludge from using «cheap oil» and NEEDED an engine flush. Google jiffy lube engine flush, and read the HUGE number of complains, engine lockups, etc. after this crazy service. It’s a $ 50 scam at best, and a total engine destroyer at worst. See
Then, apparently we needed a radiator service. Nevermind that I had just checked the fluid level and adjusted appropriately. There’s another $ 107.
The «mechanic upsell on the wife» is the oldest trick in the book. Revenge our loss. Take your business elsewehere and stick it to these scumbags!