Enterprise Rent-A-Car

This crew has been great. They have always done their best to meet my expectations. They work with the fleet they have on hand in the most flexible way they can. Some of the issues they have is out of their control as with other locations. It is unfortunate the way many people treat rental cars, I am not referring to the way they drive them, but the way they treat the insides. Continuously people smoke and have their pets in these cars despite the «no pet, no smoking» policy. What they really need at this location is a professional detailing crew working to make the internal cabins of these cars more suitable. They also never put me in a car with mechanical issues. They could use a little better vehicle rotation due to their location challenges. Keep up your tireless work and professionalism.

I have a perfectly efficient and great experience with Enterprise Rentacar Everett. Had what I needed and got me on the road to attend to some errands. Will use them again next time I have a need for a rental. Thank you!

Picked up a rental from here when ours was being fixed. Besides being told two different pieces of info on the phone/​then in person it was ok. The lady did however say she would call me in 5 days to confirm before charging my card the daily rate again and never did. When I called to speak to her she was unavailable and they took a message and would have her return my call. I never did hear back and 3 days later we returned the rental to a different location.

I have always used enterprise to rent a car for my vacations. This was the first time using this location. I ordered a mid priced car and when I went to pick it up the lady said they were upgrading me, ok they always do that and I always end up with a nice rental. Oh no not this time, I think they downgraded me. they gave me a Hyundai accent that was dirty and had stained seats.
the car did ok on the first day, but by day two the transmission started slipping and fluids leaking out of the bottom. I called the 800 number and basically got a huge run around they gave me numbers of all the enterprises to call to see if I could trade in this car. Funny for a car rental company no one had any cars I could switch with! I had to go home the next day and was kind of worried about driving the rental. The customer service woman told me to take it to the nearest airport because they would have a car for me. This was ruining my vacation, the nearest airport was 2 hours away.
Before I took that much time I called them to make sure they had a car, but they said they didnt until the next morning. The guy there told me to just drive the car and when it breaks down call the road side assistance. I could not believe the the horrible customer service I was getting. I ended up driving the crappy car home the next day, took it back and told the lady how much trouble I had and all she could say was «well people like to abuse those small cars» never again, sorry you lost a good customer

Until yesterday I had always used the Smokey Point Blvd branch and received excellent service. Then 2 days ago I reserved a vehicle and then called back 10min later and told there were no vehicles available. I asked them to check other branches and they said that the evergreen branch had a vehicle, but that it would cost $ 10 more than the reservation price I had been quoted. Being in a bind I accepted and picked up a Toyota Avalon with a little over 16 000 miles on it. I had to drive to Olympia and back which totalled approx 5 hours drive time with traffic. After being on the road 20 minutes I noticed that I was having a hard time sitting comfortably… I started to check the seat and was shocked to find that I could feel a large metal object protruding underneath the bottom of the seat! I was seriously annoyed and called them up to let them know. The girl who answered said she was surprised the luxury car would have bad seats and that they had never rented out a car like that before. She didn’t offer to take anything off the rental price or offer me a discount at my next rental. I ended up dropping off the car at the Smokey Point rental site the next day, whereupon explanation was immediately offered a discount on the rate I was charged. In conclusion I would recommend avoiding the evergreen enterprise store and if at all possible, rent from the Marysville or Smokey Point locations instead! If you have no choice but to rent from the Evergreen store… Check the seats in your car or bring a cusion! D:

This is the BEST car rental place in Snohomish County. They have the absolute best service, I could ask for. Please understand that this place is a busy place, due to the surrounding car dealership demand, however — they consistently put in the time to insure that they take care of me, the customer. All of the employees there are really helpful and create a great atmosphere.

Outstanding service. The whole Team shows exemplary attitudes and customer-​centric spirit. BRAVO! :)

My cars dealership has a contract with them or something therefore I was a renter there. They were out of cars, giving me a truck when I had infant with me, when that didn’t work out the car I got wasn’t even cleaned from the previous renter! And they didn’t even apologize! Thank God my car got fixed the same day and I was able to be in a luxury car comparing to a house wagon!

I would give Enterprise 4 stars at this location but they did not have an economy priced car when I needed it — so they pitched me on a Lincoln and charged me $ 39.99 a day. The guys working there were great about picking me up and dropping me off, but a bit too aggressive in up selling me on insurance I don’t need.

The location is horribly hidden and customer service is terrible. I had to wait around for almost 10 min while a guy in the office was heating his lunch and checking his phone. he just stood there trying his hardest to ignore me with no explanation of why he couldn’t help me, it was unbelievably rude.

This place is your average rental car joint. They were very quick in processing things for my folks when my Dad had a fender bender in one of their cars. The employees are nice and the place is kept up. Point of note: the driveway is really hard to see and it is set back off the road, so keep your eyes peeled :)