Shell Gas Station

CAR WASH REVIEW: DO NOT WASH YOUR CAR HERE. Echoing Thomas H and Roger B’s reviews. No soap on hood (or «Ultimate» upsell fluids either) and the guy behind the counter could not have cared less. Oh and the machine where you pay for the wash? It short-​changed me $ 0.25. The guy behind the gas station counter could not hide his apathy.
GAS PUMP REVIEW: Amazing. Truly. Best gas pump ever.
CUSTOMER SERVICE REVIEW: See Car Wash Review. Indifference + disdain = go f* yourself.

I went to this station to fill up my car and take it for a quick wash. No issues filling up since I paid at the pump. The car wash was another story entirely.
The wash did not spray any soap and my car was covered in oily water from the antenna to wheels. I informed the manager of the issue and he gave me a code to wash it the next day. My windows were so nasty that I had to use the squeegees at the pump (which were broken and needed replacing as well).
I came back the following day and the wash was opened so I assumed that the problem was fixed. Nope. No soap; only grease and water. I went in to get a refund for the wash and they would not provide one. They told me to come back tomorrow for another wash. I told them that they need to turn off the wash, but it didn’t look like they were going to.
I called their ‘corporate office’ and they told me the same thing. I filed a complaint with Shell’s corporate office, but I doubt anything will come of it.
TLDR; Don’t wash your car at this gas station.

I come here for gas specifically when I need an exterior car wash. If you purchase a wash, the gas is 20 cents cheaper. (Currently $ 1.78 or $ 1.58 with wash.) The car washes vary in price, $ 6, 8 or 9, but I only get the basic «express» wash for $ 6 and it’s fine. The best part is that the wash is good for 30 days. So even if you need gas but the weather’s bad or the car wash is closed, you can save the receipt with the car wash code on it and come back another time within 30 days.
The only issues I’ve ever had is once I was charged the wrong price and had to go inside for an adjustment, and at times the pumps run out of tape and again I have to go inside for my receipt. (Of course it’s always when I’m in a hurry!)

The disgusting stench of three-​day old defecated palak paneer behind the counter is the least of your worries at this Shell. The customer service here is straight up tyrannical. I will not return.

I have gotten gas here twice this winter specifically so I can get a car wash. The car wash is fine. I have gotten the #1 Ultimate car wash for $ 9. However, I noticed that on both occasions, I was charged the higher price for gas than the posted lower price with a car wash even though I indicated at the pump that I wanted a car wash. I raised my concern with the clerk about my experience and received a refund both times for the additional charge. I suggested to the clerks that customers who bought a car wash may be charged the higher rate of gas (a programming issue). He said he would look into the matter. In the meantime, please look at your receipt to make sure you received the right price.

It’s a minor thing. It grew. The weather necessitated a car wash. I requested the «ultimate «car wash. I pointed to the «ultimate» on the p.o.s. mat, that differentiated the kinds available. The receipt wasn’t super clear (one of those thermal printed receipts). It wasn’t until I was already ensconced in the care wash and the talking machine was thanking me for my purchase of the «express» wash that I realized there was this problem. Trying to figure out if I could use the talking machine to upgrade, an unbidden employee helped me by pushing the hard to miss «start» button for me.
The PROBLEM:
I went back into the cash registers to figure it all out. The employee that rang me up initially actually told me what I said. His chosen style was to disagree with me. Correct me, and tell me what I said. As his strategy worked so well, my disbelief grew. I left. I left with no intention to return. Unless, of course I find I have a need to be so treated.

I’m glad they have E85 for my car. They also have a button for people in wheelchairs to easily get help filling up gas. I usually have to call when going to other gas stations.
Staff is friendly/​courteous and the place is always spotless.

Great prices on gas !!! Love you guys but get your crap together on the bathrooms! Pun intended. No but really. If you don’t want a public restroom don’t have one. Don’t lie and say it’s out of order when we can see the fact is you don’t want to clean up after your customers (not sure what makes you princes and princesses that you can’t clean a toilet but whatever if that keeps the prices down I’ll hold it until I get home.)

I left my phone on the counter there while paying, I didn’t realize it until I got home, you know that sinking feeling:(I had very little faith while I rushed there that I would ever see the phone again, the guy had it behind the counter for me, restored my faith in humanity, if you read this, thanks again, you made my day, good karma to you :)

Its got gas, coffee and porn. What more do you want from a gas station. Its not a Hilton. Pay at the pump to avoid shadey clerks if possible.

I drove my car through the car wash and it was damaged. It ripped off a piece of wheel trim and broke off a brake light. I went in to report it and they essentially blew me off. I made one guy actually go into car wash and he retrieved the broken off pieces. It was clearly damaged by the car wash. Its not like it broke off an antenna or something sticking out — it ripped things off the body of my car!

There was no manager present an the clerks kept saying they could not do anything they were just employees. They gave me managers home phone which I called and he was not there. I left the station — but I called three or four times over the next few days. I was always told the manager was out and he’d be back in «maybe one hour or maybe not til tomorrw» or something equally vague. ! I finally got a manager who told me it was not his problem and I should go to the police or get a lawyer! No apology — no offer to pay for damages and very rude and insulting on the phone. I got the car repaired and it cost $ 350. I filed a police report — and now have to go to small claims court.!!
Stay away from this place. That’s not way to do business. Had they apologized and offer me $ 50 bucks at the time I probably would have taken it ! Now they will have to pay the 350, court costs, and an attorney’s fee.
NEVER EVER EVER USE THIS CAR WASH!

I wanted a tank of gas and a pack of gum.
Drive up, 7:20PM Thursday, pump says «swipe card or lift nozzle to pay inside». Good, I lift nozzle, start pumping gas, start cleaning windows. Pump shuts off after 2.8 gallons. I try to pump more (my tank holds 10 and I was at E on pulling up). I look at 2 clerks inside both looking at me. I give a «hey what’s happening» look and shrug. They keep looking.
Finally I walk in and ask what’s happening.
«You have to pay for the gas»
«well, yes, I know, but I want some more»
«pay for the gas, and then get more»
«but I wanted to pay for it all at once and get a pack of gum»
«you can pay for the gas, then go get more»
«are you crazy? I wanted 10 gallons, not 3, why are you wasting my time»
Clerk keeps looking at other clerk and speaking not in English.
Me: Run my card for the gas I owe.
«uhhh…, we can run for more and you can prepay»
«no, we’re done, run the 3 gallons, I will go somewhere else that wants my business»
Clerk proceeds to waste another 5 minutes arguing with me. All I wanted at that point was to pay what I owed and then get out of there. Finally they let me pay my $ 9 and leave, it’s 7:42PM.
I will never ever return.
Fuck this place.