Northwestern Memorial Physicians Group Immediate Care Center

Came in this immediate for a scratched cornea. I waited about 5 mins in the waiting room. It was a Sunday so, it was pretty empty. I was seen right away and got my vitals taken. Doctor came in and check my eye out. He was very quick and detail of my injury to my eye. I was out in 20 mins ! The place is clean and well taken care of. The staff was awesome ! The doc was great ! Parking is free for the first hour.

The only good thing about this place is the ability to see a doctor immediately without an appointment. I’ve been on multiple occasions for different things, and each visit has ended in an antibiotic and steroid prescription that didn’t do anything at all. The questions were rushed, the diagnosis hastily decided, and the sickness not cured at all.

This review is only regarding the office staff. The care is top notch since it is Northwestern.

From the receptionist to the doctor, this group is excellent!
I came in with a lot of pain from a Kidney infection not knowing I didn’t have the flu but pneumonia. I had been so very sick during the weekend and only this group took me in and helped me. Dr. Romero is a very caring doctor. He ordered even an x-​Ray instead of telling me it was just a cold. I owe him and the staff a lot because pneumonia is serious and thanks to God, this fine group, and the strong antibiotics he prescribed I am getting better.
God bless this group!!!

Always a small 5 to 10 minute wait to see the doctor. The staff is super friendly and so are the nurses. Being super scared of needles, they are always gentle and understanding of my fear. Even though I live in Schaumburg I will always come here. I love Dr. Susan Alt, she is so knowledgeable and kind and always willing to take the time with any concerns of mine. I never feel rushed or just a patient. I would highly recommend this place to anyone looking for a new doctor.
They also have an immediate care in the building where you do not need an appointment.

I’ve always been a supporter of immediate/​urgent care facilities, because there are times in our lives when one needs to see a doctor, but, can’t get in to see their own doc, and a trip to the ER is unnecessary. This is the spot I found myself in on Tuesday; soreness in my chest and between my shoulder blades was enough to make me want to see the doctor, but, he was booked, so I decided to visit the NMH Immediate Care Center in Evanston. Located within blocks of my office, it seemed like the perfect solution. Wrong. very very wrong.
The doctor I saw did an exam and asked me a few questions, and determined that the pain i was feeling was due to a strained muscle. To be safe, however, she suggested she do an EKG, because the soreness was in my chest. Once the test was completed, this doctor proceeded to throw me into a state of panic and fear that was completely unnecessary, all because she either doesn’t know how to read EKG results, or, their machine is incredibly faulty. Long story short? She told me I was close to having a heart attack or stroke, that it was incredibly serious, and that I needed to get to the ER IMMEDIATELY. She went so far as to call the intake nurse in the ER to warn them that I was coming. I was scared, in shock, terrified, and thinking my life was in danger of ending. This doctor didn’t seem to think it was problematic for me to drive to the ER, even though she acted as if I was in grave danger, which should have been a red flag. I picked up my worried husband, and we raced to the ER.
The result? I’m fine. There’s nothing wrong with me, my heart is fine, completely strong, no abnormalities. I wasn’t then, nor am I now, in danger of having a heart attack or stroke. Aside from the horrific trauma and fear this woman caused, my husband and I now have to wait for what I’m sure will be an outrageously expensive ER bill. The entire experience was awful, and I’m still somewhat in shock. My advice: use immediate care for colds, viruses, and the like. Don’t waste your time for anything else.

Whenever my family member had an emergency, we usually went to the NorthShore’s ER. This time, however, I gave a shot to this new facility when my son recently had a finger injury because its location is closer to my place and expected a shorter waiting time. The waiting time is still long because there seemed to be only one doctor seeing one or two patients at a time (on a weekend day).
They took X-​rays on my son’s finger and the images looked obscure to me. But the doctor said it looked okay and discharged him with no prescription. After several hours, the doctor called me and told me that the radiologist is suspicious of a fracture but no confirmation, and prescribed antibiotics. I believe it is because of the quality of X-​ray and they should have taken a better one first time or re-​took after they found the quality was not so good. But they discharged him, and later let us follow up with his primary doctor and take another X-​ray.
Okay, what did they do? The reason for visiting the immediate care was to make sure there was no fracture or to act fast if there was a frature. However, they didn’t give any confirmation or disconfirmation and so they did not do anything. Their opinion was «I have no idea» and didn’t make efforts to get a clear idea.
Also, the environment there is kinda odd. The nurse didn’t look professional but like a novice. The doctor was somewhat perplexed and kept saying «maybe… probably…»
If you have your little one injured, I recommend you not to bother to go there because they would just waste your time and MONEY a lot of which will soon be billed. Very lame.

Talk about a quick, easy, and comforting experience! Toward the end of the work day I had developed what I thought was a fairly serious problem, and I’ll admit… I was scared as h*ll! Being as my regular doctor’s office was closed, I zipped up to the Evanston Immediate Care location on the Metra and was seen within ten minutes of my arrival.
Reception, nurse, and doctor were all wonderfully compassionate and listened to my concerns and addressed all my questions. The facilities are clean, well kept, and rather «warm» for an immediate care center.
Over all, I was very pleased and should I ever need to — I will utilize them again!

I visited this center this morning with a really tough cold I’ve been trying to shake for a couple of weeks. I had the pleasure of seeing Dr. Laura Dwyer. There was no wait, the paperwork was quick, and they provided me a work excuse. Dr. Dwyer discussed medication possibilities and talked through the pros and cons of each treatment. I will return to this facility in the future.

The only good thing about this place is that you can be seen soon by a physician. But it was definitely overpriced from my experience.

Really disappointed with my experience here. Came in on a Sunday with symptoms of strep throat. Waited for over an hour to see the doctor (who was very nice and helpful) even though no one was in the waiting room. The doctor ran a throat culture and said it would take until Monday or Tuesday. I called on Tuesday and they had no results and said they would call me back later that day. No Call. I called again today on Wednesday and I was told that the culture never made it to the lab and to go see my primary care doctor. Fortunately, I am feeling better… this is very poor customer service!

so far so good. good, prompt service. polite, knowledgeable staff.

My experience started out good, then went bad. My mom is in from out of town. She came down with shingles and when the pain got really bad we had to get her in to see a doctor. It was getting late, and great that we could get in to see a doctor right away to start on antivirals quickly, which is important for shingles. No wait, excellent care and service. Thought the place was terrific! After one day on medication my mom was having trouble feeling nauseous from the medication, which is a common side effect. So I called them to get some guidance. The person who took my call was very helpful and said a doctor would get on the phone within a couple of minutes to help. Never did. I was on hold for several minutes, and finally the call went back to the front desk. The person who answered said, «Oh yes. The doctor said to take your mom to the ER.» That seemed ridiculous. It was not an emergency. We just needed some advice and help understanding how the medication was affecting her stomach and what we might do. Maybe an OTC medication to help with nausea? Maybe a prescription anti-​nausea medication, which we read are often prescribed with these medications? And the whole point of an urgent care center is to avoid emergency rooms for non-​emergency medical care, right? The person said «I’m not a clinical person, so I can’t say. But the doctor said you should go the ER.» I asked whether this doctor could please call me to explain. She said she would take the message, but that the doctor was probably too busy. Alas, that must be true. Nobody ever called. What a disappointment. The first doctor who was us yesterday should be promoted. The doctor on call today should be fired. So take your chances. On a good day you might get great care. On the next day you might have a doctor telling you to go away.

I have not been feeling well for a few days, and decided to visit the new NMPG Immediate Care Center as my normal primary care physician is an NMPG doctor, but I did not have time to go into the office down in Lakeview. This place is great! You don’t need an appointment, and they are open from 8am-​8pm so the hours are really flexible for us working people. I stopped in this morning, was quickly checked in and was in a room within a few minutes. This place is really nice – brand new, clean and modern office with at least 5 patient rooms. The staff was friendly and efficient, and I felt like I really received quality care but without all the waiting of the traditional doctors office. I usually will go to a drug store take care clinic for minor illness, but not anymore – at this Immediate Care Center, I like that I saw a doctor and that my visit records would automatically be incorporated into my regular medical file for my primary care physician to see. The doctor I saw did a quick lab, checked me out, and I was out the door and on my way to the pharmacy to pick up my Rx in 45 minutes of when I walked in. Will definitely be back!