Marshalls

5 stars is a lot of stars for a big business (I reserve 5 stars for small businesses because of the personable experience I usually have) but Marshalls in Main Commons deserves 5 stars for amazing customer service.
Management is fantastic and so genuinely helpful at this location (I’m reviewing this in May of 2016 so I can’t speak for times before). The manager here was on her way to a break but I stopped her to ask her questions about a product without a tag. She quickly took the time out and found a similar product and provided me with a tag (and gave me a discount because the item I wanted was on sale, too!).
The Marshalls in particular has always been clean and organized. They have a ton of amazing products like Kate Spade and Tory Burch. They also have an incredible selection of shoes but you have to go quick because they run out of popular sizes fast.
I love this Marshalls because everyone has always been so incredibly helpful. 5 stars.

The staff is very approachable! Big plus.
The store is super clean and organized. I just wished they had a little bit more of a clearance section.

I started coming here about 2 years ago, convenient on my way home from work. But it seems that over the last 6 months it has completely gone down hill. Let me explain. About 3 or 4 weeks ago I go in there looking for a baby gift and new purse and some misc items for my new place and a couple of new dresses. The zipper on a $ 200 MK purse is broken, not to mention the stains that were all over it. Then in the baby section blankets had foot prints all over it, products were opened and missing pieces. I then go into the home goods section and I find this very cute elephant quilt set. Not really bothering to examine it I grab it right away because I LOVE ELEPHANTS! I also grabbed a couple of pillows and a sheet set. I also got two new Dresses. I go up to the register and the guy starts checking me out, gives me an immediate 10% discount because there was dust on one of the pillows and the package was opened. After I paid for everything I realize there is no handle on the Elephant quilt set and I notice that there is a tear in the packaging, after looking at it more closely him and I both find that there are tears everywhere and there is dirt on the products within the packaging. I ask if there is another one and he walks away, comes back and says he is able to provide me a $ 3 discount (which by the way is less than the discount for the fuzz on the pillows). The manager just so happen to be coming to the front during this and asks what is going on. I explain and the way he treated me was awful! He explained that if I couldn’t afford the items maybe I shouldn’t be buying them… Excuse me??? WTF??? I just bought a crap load of stuff and you have the nerve to try to embarrass me in front of all of these people because you do not want to take the time to see if there is another set in your store or another one close by!!! So I kindly ask his name and he tells me but then snidely replies I did the best I could I do not know what more you want from me, that is when I just walked away… I ended up going to another Marshalls on Howard and Clark, where I was treated very kindly and was given an immediate exchange. The manager at that store said that the set should have never been on the floor because after opening it, it looked as though it had already been used. So anyway the next day I call the Marshall’s corporate number and spoke with a very nice lady who got a manager to give me a call back. He apologized for the experience and offered to send me a gift card. Well about a week later I go to use the new white sheets and there are stains all over them, like someone had spilled blood or something on them. I immediately take them back, and the gal who helped me (at the one on Main Street) apologized and immediately took them back and told me to go get another set. I didn’t really find the set I originally picked out but I found another one that seemed to match better. I used the $ 25 gift card they sent me to get a few other misc items and left. Welp guess what I open this pack of sheets and there are stains everywhere, balls of lint like someone had used them and washed them, there was even someones hair on them! The only thing that did not look used was the flat sheet. I just threw the sheets out… I guess I will never be going to that location again. It is disappointing that the same issue was repeated more than twice. I just hope that they get different management in there to stop this… Now don’t get me wrong I know stores like Ross, Marshalls, TJ MAX etc aren’t going to have the best of the best but come on now. This is just disgusting and unacceptable.

This is the closest Marshalls to me and is always filled with nice/​helpful staff as well as a clean atmosphere. There is a plethora of parking available and it’s next to Food 4 Less + Gas 4 Less which are both super awesome services to take advantage of while you’re there! They also are always stocked with a ton of cute women’s shoes, kitchenware, pet supplies, bedding, hair products, electric appliance accessories (USB cords, phone cases, extension cords, etc.) Recently, I noticed that this store started stocking more fitness items too (kettlebells, dumbells, ab mats, blender bottles, and designer workout clothing). The only thing lacking is their make-​up/​nail polish but that’s not that big of a deal for me. Also some of their women’s blouses are lackluster, but that’s to be expected.

They seem to be lacking inventory but what really made me give a bad review is that I was told I couldn’t get a refund because I didn’t have my receipt, although I paid with a credit card. They only offered a store credit. Any other store you go to can pull up your purchase if you used a credit card! What gives here?

This used to be a good place…
I think they discontinued the selling of suits or suit jackets at this location.
I was here with my brother yesterday and we kind of were reminiscing about the days this was a good store. Believe it or not there are some Marshalls that have good selections from a fashion perspective but not this one.
The store manager tried to tell me that nothing has changed at this store in the last few years but under further interrogation he has only been at that store for the past 2 months and he knows jack squat about what the store was vs what it is.
tip. Go to the marshalls near old orchard. its way better

This store has come a long way, and I am glad to have this place nearby. I love me a good bargain (my favorite section of any store is the clearance section), and there are many bargains to be had here. Unlike some other Marshalls, this one seems to be pretty well maintained with their racks and items usually pretty organized. Whether it’s undergarments, swimwear, dresses, ski pants, shirts, jerseys, toys, gourmet foods, housing items, notebooks, cards (all things I’ve bought at this Marshalls) and everything in between you are sure to find a good deal here.

This is a REALLY nice Marshalls. I’m wondering why I don’t stop in here way more often.
If you live in the Roger’s Park/​Evanston vicinity I suggest you go to this Marshalls in Evanston over the Marshalls at the corner of Howard and Clark in Rogers Park. The selection of clothing and home goods is way way way nicer at the Evanston location. Like actually extremely stylish, nice stuff. Surprised that everything is pretty well priced. Also surprised at how extraordinarily clean and WELL ORGANIZED everything is. Clothing was organized and separated perfectly by type: button downs, long sleeves, tanks, sweaters. This makes for much more enjoyable wrack shopping. They got some classy sh*t here.
Lots of lovely, don’t-need-but-really-want, decorations and what not in the home goods section. Pillows, vases, mugs, comforters, unnecessary furniture.
I will never go to the Marshalls in Rogers Park again. It’s worth the extra drive to hit up Evanston.

I was surprised how nice and clean this store was since the location is a little iffy and not off a busy street… I figure most people would head a few short miles to the Old Orchard location (which is sub-​par)
This store has a very extensive home goods selection and really nice things on their clearance racks. Designer women’s clothes are plentiful as well.
The long lines in the check out area moved really fast too. Overall, I was very impressed. Typically a store like this on a Saturday afternoon would be a nightmare, but not this location!

When I arrived at the check out line the cashier greeted me in a friendly manner but then immediately turned to her co-​worker and began talking trash about the customer before me. When she asked me a question/​opinion about the customer I was so disgusted I just grunted and looked away. She then proceeded to ask me if I was okay. A moment later, a screaming child and his dad stood in the line and the child hit his father. The cashier cursed in front of me and spouted out her opinion on that matter as well.
I don’t know when our society lost their respectfulness or professionalism but this blatant disregard for the customers is what makes me shop at non-​corporate stores. I’m quite disgusted with this behavior!

Clean, well-​kept /​organized (as well as can be expected in the kind of store where people tend to put things, they choose not to buy, back on random racks, take things off hangers and leave laying on top of racks, and let things fall off hangers and leave them laying on the ground), friendly and helpful staff, and great selection of shoes!

I’ve shopped at this location several times and always had pleasant experiences with the staff and customer services. I once bought some shape-​wear and had to return it because I almost suffocated in it. The young lady was nice and understanding of my dilemma and allowed me to exchange it for a larger size.
They do carry cute wine glasses and other home products at a fraction of department store prices. Yea, I know, I sound like the commercial. Well, it’s true. Where else can you get a genuine leather Calvin men’s wallet for $ 10? I can’t think of another place.

I feel that in recent years, Marshalls has become the red-​headed stepchild to T. J. Maxx. But while driving through Evanston yesterday, thought I’d give ol’ M’s a fresh chance.
And SO ecstatic I did! It’s like a treasure chest up in here, really. My purchases totaled all of $ 69 with tax and included the following:
Paper Denim and Cloth cream-​colored faux leather jacket: $ 15!
Carlos Santana sexy, strappy nude sandals: $ 35
A feminine, frilly, floral tank: $ 15
So the jacket may be a little last season, but for $ 15 on clearance… I’ll risk looking like a fashion victim. Minus one star for the somewhat long wait in the checkout lane. Too many people were lunchin’ at the same time, according to my cashier.

For a Marshall’s store this has got to be a flagship location. They have a multitude of shoes, ladies it’s worth a drive out to check on. I was surprised to find a few types of Cole Haan driving shoes for men and for a price better than a department store clearance sale. Lots and lots of baby clothes and the Men’s dept has got quite a few styles of classic button downs with a tie and or cuff links and handkerchief for under $ 30 dollars. As a gift of a clean shirt for a Monday morning, it’s a good deal. If you have kids that love Ben 10, they currently have many toys and sports balls with this theme and the price is value reasonable.
Return policy is thirty days.

Finally a Marshall’s that has an actual shoe department. I can never get in and out without a ridiculous amount of fabulously priced shoes by fabulous designer’s. AND… I was able to get ALL my children’s school shoes there in one stop and never paid more than 19.99 per pair — even for my 3 year old’s New Balance, size 8 WIDE (she has such fat little feet — but don’t tell her that…). Home, fashion (I have guidance here as well), husbands suits and underwear — it just hits it all in one place, one credit card (don’t tell him that…). Aaahhhh…

I do most of my cloths shopping at this place. They have ‘defective’ cloths with low prices. Usually you can never see what is wrong with it, but they cut the tag to indicate it has a defect. Anyhow, if you are looking for name brand cloths for cheap, come here. Sure beats department store prices. At this particular store, they have a large selection.