Cold Stone Creamery

Worst shake ever. More like drinking warm banana milk. There was no thickness to the shake and wasn’t cold at all. So disappointed I ended up throwing it away right after walking out the door.
Also, they didn’t offer whip cream and the lid was the wrong size for the cup.
On a plus note, the employee that greeted us was nice. The girl who made the shake didn’t know she could mix toppings in the shake: even though it says so on their menu.

2 people on staff, 95 degrees. 25 people in line. Takes about 10 minutes per customer for some reason. The epitome of poor planning and inefficiency.

Wish I had read these reviews BEFORE coming here!
Worst Cold Stone I’ve ever been to. Somehow a sundae with less toppings than the smallest «signature» sundae came to about $ 4 dollars exrta, but that was the least of my concerns…
It’s unclear if this is because of «store policy» as the slow employee stated, or if it’s because employees don’t understand/​care about actual policies. Not sure why Cold Stone would ever encourage employees to provide less than 1 full pump of fudge or caramel, or as the employee called it «a drizzle», regardless of cup size.
Also unclear why employees would not be educated to place the ice cream in a larger cup before placing this so-​called «drizzle» — if you’re barely giving me a topping, maybe try to avoid it all sliding off the side and out of the cup…
Finally, unclear as to why, when we ordered a medium shake, it was placed in the medium cup but came to at least 3 inches below the brim. Whipped cream was put on top and she didn’t even need a dome lid because it still didn’t fill the cup.
This has never happened at ANY other location, so I’m hoping it was a fluke and that this location just doesn’t understand ice cream, customer service, etc. I wrote to corporate… maybe they’ll close this location… and open up Haagen Dazs there!

This place SUCKS. The ice cream is definitely good but the idiots working there make me never want to return. First of all I ordered the Funnel cake and asked for the old fashioned ice cream on top. They messed up the order not ONCE but TWICE. Then when I get to the register the girl tells me that my total is $ 14.69. Are you serious? She proceeds to tell me that she has to charge me for the funnel cake order AND the ice cream order because I can’t have anything but French Vanilla ice cream on it to not be charged extra. That is completely ridiculous. Reluctantly only because I had been waiting 20 mins for them to do their job right I was ready to pay only for them to tell me THEY DIDNT HAVE CHANGE FOR A $ 20. WOW… WHAT A WASTE OF MY TIME AND ENERGY AND IM SURE ALL THEY DID WAS THROW IT AWAY. RUINED MY NIGHT!!!

One guy working, making ice cream and running the register, probably ten people in line. Then, I find out the manager is in the back. Really? The manager leaves one kid to do everything and make us all wait 15 minutes for ice cream?

Called because the website says they open at 12, but I walk by a lot and thought the door said 2. The phone was temporarily disconnected. Not good.
Went in and tried to use my birthday buy 1, 1 free coupon and pay with a gift card. No, the gift card terminal is down. Ordered a birthday cake was told I could not have ganache on top of my cake. I said the website has a make your own cake option. Not at this store. I chose a regular cake and had to prepay and was given no receipt until I said I wasn’t leaving without something to prove I paid. I was given a meaningless cash register receipt with no details on it.
Showed up to pick up my cake. Not open at 2, waited until 2:30 still no signs of life. It’s my birthday and there’s NO cake. Came the next day and they were open. he pulls a cake out of the display open to any customer. My name wasn’t on it (in case they actually got any other customers) and didn’t even offer to put it in a bag. No apology for blowing my birthday pick up.
Contacted the regional rep and he apologized and said the manager would be contacting. Two days later… nothing.
Will not be visiting this store ever again.

Pretty average ice cream shop. I ordered the banana ice cream with gummy bears. The gummy bears were rock hard. I’m hoping this is because the ice cream made them cold and not because they were old. The brownie ice cream thing we ordered was also decent, but the brownies weren’t as warm as we would have liked. They have a poster advertising three flavors of froyo, but they only had one.

Went in for a random craving of Coldstone — granted it was a random day in a university campus area, this place is by far the worst Coldstone by far.
It smelled like sewage and all the chairs were on the tables like it was closing time (it was only around 2pm).
Add to the fact that the guy did not honor a coupon because it was not printed… Coldstone is becoming garbage.

Went to this location today at 5:30pm to pick up a birthday cake that was ordered 2 days ago and pre-​paid for, to find it not even open! According to their business hours, they are open from 12pm-​10pm. Paid $ 32 for a cake and can’t even bring it to my family member’s birthday party. Completely ridiculous.

Don’t know if it is new management or new staff, but my experience was great! Friendly employees seemed to be having fun at work. And I had some crazy concoction called Coffee Lovers only that was amazing. Plan to return often this summer!

Wasn’t impressed at all. Didn’t have a huge issue with customer service, but the entire experience made me want to get out as fast as possible.

My friend and I dropped by for a quick afternoon snack yesterday. She ordered the signature ice cream mix that was sweet cream ice cream with strawberries, raspberries, and blueberries mixed in. The girl working the counter said they were out of blueberries, which was kind of a bummer… it wasn’t that late in the day to excuse being out of a topping. However my friend did really enjoy her ice cream. I’m not a huge fan of Cold Stone, but it’s a good place to stop by if you have an ice cream craving and some extra money in your pocket, because it is most definitely not the cheapest ice cream place around.

Is this place still open!!! With the relatively new and superior Andy’s nearby, I’m surprised anyone still goes here. Places like this and Marble Slab seem like a thing of the past.

Huge Unilocaler for at least 3 years, but have only written one review. This experience was so terrible i had to write my second. Place my order, a «signature creation,» the girl helping doesn’t even know what’s in it. I can overlook that… so I just tell her as I’m reading it off their wall menu. As she starts to make it, she informs me they don’t have peanut butter, one of the main ingredients. I say ok and ask for fudge instead… which they also don’t have. She continues making it and moves to the toppings area. Asks me what else is in the item I ordered. I tell her almonds, to which she then tells me «o, we dont have those either…» They somehow didn’t have fudge, peanut butter nor almonds — toppings that are included in at least half if not more of their menu items. Not to mention, that there were maybe half of the flavors full in the ice cream section – rest were empty.
Maybe when you are out of such key ingredients, you should let your customers know, PRIOR to making it all… spent nearly $ 6 dollars on something that was missing half of the ingredients. Terrible…

If you love Cold stone than this is the last location you want to visit. The day staff is rude and unprofessional. Everytime you call during business hours they never answer. So many times I went to this location during business hours posted and they weren’t even open. The last time me and my friend went it said it will open at 2 pm and it was 1:50 so we decided to wait for ten minutes. We didn’t see any lights inside so I already didn’t have a food feeling about it. It’s 2:10 and we finally see employees walk in. So we waited extra five mins before we went in and when we got in the employees had looks on their face which clearly read, «uuuuuuhhhhhhhhh… Wtheck are you doing here?» They also told us it will take 30+ Mins to get everything setup. I was like this is ridiculous. If you are suppose to be open at 2 why are employees walking in at 2:10? How come no one ever answers the phone when called for delivery? How come even if you manage to get some ice cream they are always out of toppings and give us only ¼ cup is always empty? I mean I have been to so many locations of Cold stone in IL and many other states but this is the only location that’s this bad. On top of it you never get a simple sorry from them.
With all the negatives I do want to say there is one employee whom eveeytime I encountered was nice. I wonder what’s wrong with the other employees. (So bad of me I can recall her name but I will surely edit once I remember).
My fellow Cold stone lovers go to any location except this Evanston, IL.

They don’t get how business hours are supposed to work! Today was the second time that I went there during business hours and couldn’t be served. They opened the store a few mins later than the posted hours which is fine with me BUT then I went in with my friend and we were told it’s gonna take them about half an hour just to set up – if that’s how long it takes them, then they should either get there half an hour ahead so that they are ready to serve customers during their posted business hours OR if they have some issue getting there earlier, they should change their posted hours to half an hour after they can get there. The 1^st time this happened to me was when I went way after they were supposed to be open but they were closed (nothing to notify customers as to why but that was about a year ago).
I will point out the pros though — the girls that work the night are pretty nice and haven’t really given me anything to complain about, so the safer option is to go in the evening. The pleasant service by the girls and cold stone’s awesome taste are the only reasons I’m giving two stars instead of one but I probably won’t be goin back in the day time again

Went in today to try & purchase a take home sized container of ice cream. Cashier said they’re sold out of ALL take home sizes, which I find that hard to believe. I feel like he was just being lazy & didn’t want to serve me so he can go back to his laptop & continue watching YouTube or whatever he’s watching. Cold Stone lovers beware: Do not go to this one. This is not a place to take your family & friends to experience Cold Stone for the first time. They will never want to come back again.

Went there it was dead no customers and it had Horrible customer service girl was so serious rude
No smile no nothing! Even my friend said wow horrible customer service!
Super expensive for two small single scoops ice cream
That’s all I have to say!

Chocolate mix with brownies and Oreo is really good. So far, it has been my one of my favorite ice cream places.

Flavors were out
toppings were out
they didnt make frozen yogurt that day
old ice cream, brownies, and bananas
Loud
I love cold stone but this experience was terrible. Listen to the advice of others and go to Andy’s nearby