Robinson Rentals

I felt the need to write this after seeing all the negative reviews about Robinson Rentals here. I lived in a Robinson Rentals apartment March 2010 — May 2012. I had a good experience with the staff and with the apartment. Maintenance issues were fixed promptly, for the most part. When I first moved in there were some things I wanted done, like re-​caulking the tub, and they came and took care of it. One major maintenance issue I had was the apartment above me had a radiator leak and so some water came down, but it didn’t damage any of my property, only stained the walls and ceiling and warped the paint. They fixed the leak right away and the paint later on.
I loved the apartment. I loved that heat was included in the rent and my apartment was always toasty in the winter (dry, though — get a humidifier!). I loved that the building was old and had lots of character. I loved the wood molding and the modern kitchen. I loved the hardwood floors. I loved having a storage unit included in the rent. I loved the courtyard building with a nice big tree in the middle. The grounds were always well-​maintained.
I had a parking garage spot that I rented and liked. It was a very small garage, and I had to open the doors by hand, but it was heated and I liked it. One time we had a major snow and ice blocked my access to my garage door, but when I called the leasing office about it someone came and helped me break up the ice.
The staff were always kind, courteous, and respectful towards me. I took over the lease of someone who was leaving, and I had to break my lease when I left the apartment, so I worked with the staff a lot on re-​leasing the apartment. It was a good experience.
One major downside of the building I lived in was noise. If my upstairs neighbor wore heels or other hard-​soled shoes I could hear her every step. In the bathroom I could hear conversations sometimes, and I could hear the beeping noises of the downstairs laundry machines when people were putting in quarters. I could definitely hear people coming and going on the back stairs. I feel like this is pretty normal for an old apartment building, though. Luckily, it was generally a pretty quiet place, no parties, not a lot of people coming and going, so the noise was livable.

After having signed a lease with Robinson, given notice to my current apartment and with just one week left on my legacy lease, Robinson called to tell me the building I was to move into had just failed inspection and that I would not be able to rent that building. By the weekend, I was homeless.
PLEASE USE CAUTION BEFORE RENTING WITH ROBINSON.
How could they do this to a lessee?

I lived here for one year and could not stand it any more. This place is full of bugs and mice and you will never catch them. People living in the building are doing some illegal stuffs which brought a huge safety concern. Cable, internet, laundry and things that could go wrong all went wrong terribly and management seemed ditched the place until the rent is due. Bathroom needs management to fix…

Don’t even think about it! They have mice infested apartments now in 2011 and don’t seem to care about it. I’ve been dealing with this for four months and am looking into moving out early out of my apartment.

Unilocal needs to allow for ZERO stars because Robinson would be a big fat ZERO.
Been with Robinson for a number of years (unfortunately). Neighbor who smokes constantly and is poisoning us, neighbors who smell and never take out their trash, neighbors who are dealing drugs (no joke — the building got raided), and management who doesn’t care about any of it. All they want is their rent. We freeze in the winter and the sewers are leaking and constantly smell. They came into our apartment for routine maintenance AFTER being told they are not to be in our place until we get home. They tried to lie about it but the muddy footprints all over our place including across my WHITE wool rug kind of gave it away.
Oh yeah, I almost forgot about the bugs and the rodents.
I can’t wait to get out of here!

My wife and I have been living in a Robinson Rentals apartment for 1 year. Every month there is something different. We should have realized that the staff forgetting our appointment for apartment showings was a bad sign. In our year here we have dealt with…
— an apartment buildling infested with mice
— a neighbor who smokes in her apartment and stinks up the entire building
— a neighbor who has a dog, when the management has been very clear about not letting us have our dog here.
— laundry machines in the basement that never work properly
— Constant construciton around our unit
— Contractors working in the apartment above ours so disrupltively that a light fixture fell from our ceiling. Robinson Rentals said that we would have to call the contractor company to have our ruined belongings replaced.
— and finally our storage locker being broken into by building contractors
Overall the staff members (in particular Dorothy) are very unhelpful and never return phone calls. The management does not care about it’s tenants. It is a shame because we really enjoy our actual apartment, and for the rent that we pay it is great for the area. But we are beginning to regret ever renting with this company. No apartment can make up for this amount of frustration.