Brident Dental

Worst family experience we ever had with a dentist. Pulled the wrong tooth on my wife and capped a tooth needing a root canal. Pulled my son’s molar to correct a bite radius and afterward he still had the same jaw problem. Poor communication and difficult to understand the broken English. Tried to get them to compensate for the mistake because my Dental insurance would not allow the cost to fix the mistake. I had to pay out of my own pocket and they still turned the debt into a collection agency. Their only interests are to max out your yearly allowable insurance as quickly as possible and pull healthy teeth so they can sell you implants later. Do not go to them. Take my word.

Just waited 1 hour in the waiting room of a Brident. It’s excusable if it’s once or twice, but this happens EVERY SINGLE TIME I bring my brother in to the ortho… They did this with me as well, which is why I switched dentists!!! People are much better off with smaller private practices.
Been waiting 15 min so far in the exam room… no one has come yet…
Also, I went in to the exam room with my brother. There was no chair for me to sit on, so I stood for 10 min. No one offered a chair. I sat down on the ground (which is filthy, by the way), and 6 workers walked by, looked at me sitting on the ground, and did NOTHING. I seriously hate this place and I wish my mom would take my brother somewhere else.

I gave the office in Euless Texas my new insurance information back in August of 2014. By October they had still not applied my insurance to our ortho account. When I asked about it, they took our information AGAIN and STILL not filed it. I talked to the office manager (who was new) promised to get back with means take care of all of it. Not only did I not hear from them, when I called no one would call me back. When we would go in for our appointment the were actually rude to me about it.
They never have the same people working there, we never see the actual orthodontist and no one who worked there could tell us when her braces would come off even after a year and a half. We will be with them two years in August, we still do not know when they come off.
When you call the corporate office you cannot speak directly to anyone. You have to go through three to four people before you get someone who «might» be able to help you. Usually they can’t. I even investigated how to get out of this awful contract to switch to someone else but I would have to come up with close to $ 2500 to get out of it and another orthodontist will not take you unless you are free from your contract.
I thought it was just a bad office in Euless but after dealing with corporate in March and it supposedly getting fixed and then still facing the exact problem again this month I now see this company is fractured to its core. I have no faith that I will ever be in contact with anyone who will help me.

I have been a member to Brident when they first open as Smile dental and the same receptionist has been there since I start and she’s know whom I am when I walk into the door which is a big plus. I never have to wait a long time unless there are some paper work to discuss. The staff and assistants are always friendly with a smile. Normally, when the doctor’s are working on me, I seem to get the same assistant whom is very nice and treats me with respect. Kudos to Michelle T.

I should have known the empty parking lot and empty office was a warning sign. They had a massive staff, but no patients except for me. I still had to wait 20 minutes beyond my scheduled appointment.
They took a quick look and told me I needed 6 fillings. I thought this was odd since my check up 6 months ago at my old dentist found no issues whatsoever. I asked her to show me the areas of concern and she pointed to two teeth exactly where I had fillings placed a year ago, so I questioned her about this and she didn’t offer explanation and pointed to the next tooth over. Odd… so many warning bells at this place. I told her no thank you to services and left with the 20 or so bored looking staff staring at me. I will not be returning.
Just angry that I wasted my afternoon and my insurance benefits on this place.

They are the worst. Just got out of the place and I will NEVER go back. This was my follow up cleaning (second cleaning of the year). I already met my deductible with my insurance. Yet they tell me I have to pay $ 60 something out of pocket!!! Oh wait– they told me over the phone before I made an appointment that I would only have to pay $ 10.80 or something like that. Then they made me wait 1 hour after I arrive to even let me in the back and they make me take X-​rays. I told her I was only there for my follow up cleaning and they tell me that it’s included In all of that. So I take the X-​rays. Then I have to go back and wait in the lobby again! For thirty minutes! They finally bring me back to a chair and tell me I have to pay $ 60 something dollars. That’s absurd! I have never heard of having to pay $ 60 for cleaning especially when you have dental insurance and have already met your deductible! I tell them that and they tell me the X-​rays are not included in the cost of the cleaning and that since I already took the X-​rays I have to pay for them. That’s not what I was told and I had told them I didn’t even want X-​rays in the first place! They don’t care. All they want is my money. They take off something on the computer bringing my total cost to almost $ 30 A dentist comes to see me and just asks me questions. Doesn’t even say or look at the X-​rays that they forced me to take and charge me $ 20 for!!! Just asks me if I’m feeling any pain anywhere. He then disappears and doesn’t come back for another 30 minutes! He cleans my teeth in less than 10 minutes (which is impossible to do if you are cleaning efficiently because I have a lot of plaque and I also have two permanent retainers in my mouth so it builds up a lot of plaque!!) and says he’s done. I ask him if he’s serious and he says there’s nothing else for him to do. Getting my teeth cleaned for less than 10 minutes took a total of two and a half hours at the cost of $ 30 out of pocket. I will NEVER go back here again. Oh yeah, let me also mention that they want you to pay up front even BEFORE they do the cleaning! It’s as if they know people are going to be upset afterwards! Beware of this place.

DO NOT GO HERE!!!
I give them ZERO stars!!! VERY FRUSTRATED!!! I took off work to bring my son in for his appt. set both ortho at 1115a and dental appt 1215 so I arrived WITH the paperwork ALREADY filled out… duhhh… thought it would save time! the joke was on me. we waited 45min for them to call him back for his appt. then they tell me that all they were gonna do was xrays for his ortho visit, then do the general dental appt… REALLY!!! They already take xrays for the dental appt!!! SO WHAT WAS THE ORTHO APPT??? REALLY!!!
So i leave call back and ask for the corp phone number… after about 3min on hold THEY DISCONNECT!!! I CALLED BACK AND SOMEONE ANSWERS AND SHE HANGS UP!!! REALLY!!!
DO NOT GO HERE!!! … i have scheduled with Fossil Creek Dental… i am hoping for a more PROFESSIONAL attitude!!!

Appointment was at 12. It’s 1:50 and they’re just now coming to start my cleaning. The staff is nice but this place is ALWAYS slow, whether you come on a weekday or weekend. I have things to do and prefer not wasting my day at a dentist office.

I love these people. So accommodating, I’ve never felt more at ease (hate going to dentist) and my son also has braces. I will not go anywhere else. Thank you Dr. Lee and George!
— when they changed from smile best to brident, it went to hell. Communication is crap and I’m stuck paying for a bill I don’t owe and, they missed steps after removing my kids braces. I’m not sure what happens to the phone lines when an office associate calls the billing dept, but I believe it to be some sort of wormhole. The office is always full of people so if your appt is at 11am on a Tuesday, you won’t get seen until 9am on a Wednesday unless you pitch a fit. You’ve been warned!—