U-Haul at West 7th

Well all I can say is WOW!!! My rental experience started at another uhaul location, and was so bad I had to leave. The main uhaul sent me to Chris at W 7^th and like I said WOW. I was welcomed by the team and quickly and efficiently taken care of. I highly recommend this location they are awesome..

I have heard plenty of horror story about U-​Haul and braced myself when I decided I’d use one of their trucks to move this time around.
This location has outstanding customer service. It takes a fair share of time to get through the line but not because the staff is slacking. When you rent a big piece of equipment from somewhere, you’re going to have a lot of paperwork and disclaimers that are involved. The crew is well trained, they can talk fast enough to be understood but without lallygagging and dragging it out.
When I got there on Saturday they were using all three terminals to help people, with two crew members manning the operation. That’s pretty impressive and shows that they’ll use all their resources allotted to them, it’s just not feasible to have another person behind the counter, regardless of how much the grumpy-​pants dickhole in front of me the next day thought it was super necessary to complain about.
Here’s a hint. If you want to do something as quickly as possible, know how to find answers out prior to arriving. You can also try that handy thing called listening/​reading when the nice folks are talking to you about the contract you’re signing and how the costs break down. Yeah, it’s going to cost you more than the 19.95 that is advertised on the window of a truck, that’s the base fee, it’s per-​mile, d-​holes. It’s spelled out for you when you reserve online even!

I’ve used this location several times and although they are usually very busy and there is a wait time, the service is pretty great. They are pretty flexible and won’t charge for small fees like going over your miles a bit. Several employees are also bilingual so that’s great! Eli the manager is my boy, he wants to look out for his customers. Make reservations ahead of time and schedule waiting time but leave your attitude at home. Good business.

Slow. Slow. Slow. Slow. Slow.
Slow. Slow. Slow. Slow. Slow.
Slow. Slow. Slow. Slow. Slow.
Slow. Slow. Slow. Slow. Slow.
Slow. Slow. Slow. Slow. Slow.

Small space where outside is crowded with trucks and inside with boxes etcetera. The desk help was very chatty and there was a bit of a line but I know moving can be stressful so some customers were probably OK with that. The cargo van smelled like offgassing chemicals but was clean and easy to drive. After hours drop off (yay) and fast reconciliation of bill. Brandon, working the lot, was running around working hard on a hot day. Nice young man.

I use uhaul periodically and I always rent from this location even if it’s kinda far or out of the way! The guys here are funny, helpful and above all interested in doing right by their customers– Needless to say you won’t be over charged here or hassled with petty crap
Management here is top notch– always a pleasure

I have dealt with this U-​Haul location on several occasions. Unlike some businesses that do U-​Haul rentals as a side-​business… this is the real deal. Nothing but U-​Haul. And they are very good at what they do. In dealing with them today they went above and beyond what was expected. It’s obvious they understand the importance of customer satisfaction. I will definitely do business with them again if I am in need of a truck.

This store has a nice selection of boxes and supplies at a decent price. I walked into the store right at closing and they were nice enough to let me get what I needed. Cheaper boxes and tape than Fedex, thats for sure!