Mountain Rose Herbs

This review is for Mountain Rose Herb’s online store only. No problems with customer service over the phone, the person I talked to was friendly. I wanted to add something to my order because of the way they do shipping charges, and they just cancelled my whole order and I reordered it without a problem.
I would’ve given them four stars, but the oils I ordered were not that potent. I ordered the calendula oil, baobab oil, and tamanu oil. The calendula oil was pretty weak compared to other brands I’ve tried; it smelled more like stale olive oil than calendula, and did not seem that effective. Same thing with the baobab oil, it was pretty diluted and not as strong as other brands. As far as the tamanu oil goes, I’ve never tried any other brands of tamanu oil before, so I have no reference point, but it seemed good.
Overall, customer service was fine, but the product itself was just okay.

MRH’s products are fantastic! The oils and herbs I have purchased in the past are top quality. However, their customer service is lacking. I received a gift certificate as a gift. Yay! Right? Yeah no.
Let’s say your gift certificate is $ 100. You purchase $ 120 worth of products. They process the FULL amount on your credit card. So there is a hold on your credit card amount for $ 120! Then you have wait for your financial institution to release the hold. It could take up to 10 days! It’s crazy!
I was so excited to use my certificate, that I didn’t realize this was the process. When I questioned MRH, they were rude and pointed out that it was pretty much my fault. That may be the case, however; you don’t make the customer feel worse that they didn’t read the fine print and are going to struggle for the week because their budget was blown for the week because of the hold.
Get it together, MRH! Upgrade your obsolete system and train your staff.

Very high quality product, and it’s organic. You can’t beat the prices. The shipping is incredibly fast. I can’t wait to order more of their products. 5 stars!

Thank you, MRH, for such high quality and delicious herbs and spices. Your company is professional, and without a doubt, the best herb shop I have ever ordered from. Your selection is huge and I can’t wait to order again every time I get my shipment.
…For those who are concerned about the shipping cost for future orders, I say, order more products to go with the one product that didn’t make it on the first boat. Your prices are so incredibly cheap compared to anywhere else that the shipping seems negligible.
Thanks again for great products. Looking forward to many more purchases.

Be warned their orders get messed up or too long to be delivered. They stay in business because of their high quality herbs but they are the worst company to order from.

I honestly don’t understand the low ratings on here. If you read the shipping policy before you buy from MRH you’d know to just write in your shipping instructions box that if a product is not available at the time of shipment you request that it be dropped from your order and not shipped separately later, which would result in another shipping fee. And that you would just like for them to reimburse your acct for the product not shipped. Personally, I’ve always received everything I order at the same time, no problems. At least within two days if i don’t order on a Friday or something, and I wouldn’t really mind waiting a little longer if need be to support honest organic companies like MRH. Below is an excerpt from the report on the FDA reprimanding YL and DT that actually suggests you buy your oils from MRH lol. I don’t really like to fully put my health in the hands of the FDA who label things like PEG and PPG (things that can actively rewrite your DNA and cause neuro-​degeneration) as GRAS, I just thought this was kind of funny…
«It is totally possible to buy a ½ ounce of pure, unadulterated, undiluted, therapeutic grade Frankincense essential oil for about 20 bucks a bottle,» Lee Tea wrote, linking to Mountain Rose Herbs, a company that is, according to the author, a trusted name in essential oils. A similarly sized bottle of Frankincense essential oil from of dōTERRA might run about $ 70 and from Young Living could cost more than $ 90.
Mountain Rose Herbs is just one essential oil distributor that boasts a large organic selection, uses 100 percent pure aromatic extracts, and offers much lower prices than Young Living and dōTERRA.“
Keep up the good work MRH. Your honest practices and great service is refreshing.

I gave 2 stars because I purchased a gift certificate this past Saturday. I knew it wouldn’t ship until after the holiday but was expecting it relatively quickly because it was a piece of paper in an envelope. When I called their customer service, yesterday, I was told that it was sent express mail and that it should arrive 2 – 3 days after being sent out. And that it was for sure sent out on Tuesday. Today is day 3. Nothing in the mail from them. So I emailed their customer service. I was given a link to their gift certificate page with «information» about it. They also told me that it is sent 1^st class mail which could take a week at the earliest and a month at the latest. Clearly this information is vastly different from what I was told on the phone. (And of course they do not track their gift certificates, so there is no way for me to find out where it is and when I will have it.) I had already read this «information» upon purchasing the gift certificate and did not remember anything being said about shipping. So I reread it, it does not. No where does it say anything about how they ship it or how long it could take to be delivered. So if you’re going to throw a link in my face and give me information that I «should have already known» then maybe you should put that information in the handy dandy «information» spot they so conveniently provide. (If this wasn’t a gift I wouldn’t care how long it’s taking but I need it for this Sunday.) in their reply they also gave me two options, a refund or the gift certificate number. I really want to get that refund but unfortunately my mother in law really wants to purchase their items. (Of course I will be telling her about this issue). So I opted for the gift certificate number. Is it too much to ask for that a piece of paper in an envelope arrives in a timely fashion after ordering it? I also placed an order of actual goods from another company that same day. My package from them came yesterday, this company is located in California. All in all I am pretty disappointed in this whole debacle and very pissed off.

I have ordered from Mountain Rose Herbs a few times and I like their wide selection of high quality products. Recently, the shipment I received was missing an item and the receipt said I would need to reorder it in a few weeks. Their policy is vague, it says to «simply reorder when a missing item is back in stock» and I learned that I would have to pay a separate shipping charge for this, as if I was placing a completely new order. I emailed them to ask them to cover the shipping cost when the item was back in stock since they did not contact me to ask if I wanted to cancel my order or ask if I was ok with them shipping a partial order and reordering the missing item later with additional shipping fees. They declined to pay for the extra shipping charge and cited their policy of only contacting someone if more that 25% of the order is out of stock.
Most online retailers these days offer free shipping on out of stock items in these circumstances or will contact you before shipping to let you know an item is out of stock. I emailed them again to let them know I would be taking my business to companies who offered more reasonable policies on missing items and cared more about customer service. I also posted a Unilocal review to let others know that they will not contact you for missing items (unless it is more than 25% missing) and they expect you to pay a separate shipping charge to reorder in the future.
The next day I received an email from Mountain Rose Herbs offering to cover the shipping for the missing item when I reorder it. There was also a reply to my Unilocal review. Glad they finally offered to make things right but still an annoying process. They say they will put a note in my account to contact me in the future before shipping if any items are missing. I will give them another chance because they did finally make things right.

I absolutely LOVE MRH! Every product I have ever ordered from this company has been superb. I particularly enjoy diffusing their essential oils and using their hydrosols as a facial toner – USDA certified organic, and I feel better knowing I’m using natural high quality products on myself and in my environment. BONUS – the prices can’t be beat! (evanhealy — 4oz. Lavender Hydrosol $ 23.50 | MRH — 8oz. Lavender Hydrosol $ 9.00)
Most recently, I ordered a batch of EOs, tea, and some butters to try my hand at homemade whipped body butter, however UPS somehow managed to deliver my package to the apartment on the other end of the building. Since I live down the peninsula, I had made the mistake of signing up for UPS My Choice (BOO, never sign up for this) and doing electronic authorization to allow for the package to be left at my door without a signature (I work in the city all day, err’yday). This released UPS from liability of a lost package, and when I didn’t receive I tried to call and see what could be done – UPS was less than helpful.
Luckily, MRH has the BEST customer service EVER. I called in to let them know I never received my package and was notified that they have a claims department that handles these types of issues. I was contacted same day only a couple hours later by a MRH claims rep and was told of their process and that they would have the UPS guy do a retrace, and if the package truly turned up missing, they would ship out a replacement free of charge. A couple days later, the guy who got my package by mistake came knocking and returned it. All’s well that end’s well!
I order from MRH with complete confidence that I will be 100% satisfied no matter what (even if UPS screws up the delivery), and this latest experience is a true testament to that. I’m a fan for life!

Large selection of good quality herbs at a decent price. Their herbs are nicely packaged when shipped. The shipping cost is a little steep in comparison to other suppliers, but if you order in bulk the savings will make up for the shipping cost.
The one suggestion I would make is if you live on the NE coast you should order enough product to last you over a month and order 2 to 3 weeks before you will run out if selecting standard shipping. Every order I have placed has taken more than a work week to pick and pack. Shipping takes another week+.

I love this company and every product I’ve ever purchased from them. I have bought many essential oils, dried herbs, carrier oils, aroma oils and more and have never been disappointed. I am not sure exactly why so many people have bad things to say about the shipping, because I’m pretty sure it is clear as you’re ordering, that it isn’t going to be super speedy. Maybe a recommendation is to order your stuff WAY earlier when it is around a holiday, as you know holiday shipping and mail is slower than normal.
I have had multiple encounters with customer service agents, and it was nothing less than pleasant every time. A+ in every department for Mountain Rose Herbs. I would recommend them over many other companies I’ve tried any day.

Although I’ve been a customer for a while, this is the first time I visited the Mountain Rose Herbs headquarters in Eugene, where local customers are welcome to pick up their orders in person. After visiting their «parlor,» I’m an even bigger fan of the MRH people and products.
Rather than managing lots of stores all over the country, they place their focus on finding quality organic products (mostly in the US, but also abroad). The products are packaged after an order is placed. This is why everything is always so fresh and fragrant.
They just recently did a major improvement on their website and shopping cart, so now it’s even easier to stay stocked up on their amazing products.
If I could give them one recommendation for improvement, I’d suggest that they relocate to a place where the majority of their employees and local customers could get to and from their location easily with multiple modes of transportation such as train, light rail, bus, bike or even by foot.
Tip #1: If you come to the parlor, take a few extra minutes to talk to their employees. Today I learned more about their culinary salts and henna hair color.
Tip #2: Even if you don’t have the opportunity to visit the parlor, try a new product each time you place an order. You can find plenty of great ideas online to incorporate more of their healthful products into your daily routine.

I honestly don’t understand all the bad reviews due to shipping. MRH products are well worth waiting for! Man, you guys have been spoiled by «Free 2 Day Shipping» with products that aren’t half as good as MRH. The variety is massive. Their customer service is great as far as I’m concerned (based on over 20 calls). They offer great discounts for bulk orders (25%). Almost everything is organic. And they’re one of the only companies I know of making a strong stand for organics and fair trade! If you believe in these values, you should support companies like MRH and give them your business.
Please keep in mind they’re always keeping in stock the freshest herbs, not herbs that have been sitting on the shelf for years. I could say so much positive about this company, but I think my rating speaks for itself.
Thanks Erin & all MRH staff!

I’ve ordered twice from Mountain Rose Herbs and both shipments arrived in a timely fashion with fantastic packaging to keep my order intact. Organic essential oils that smell divine every time I open the bottles. I love the booklet that explains the extraction process – now I know the difference between a hydrosol and an essential oil! The vanilla absolute sends me over the moon with swooning desire every time I open the bottle.
I couldn’t love Mountain Rose Herbs any more… unless the company began selling pink peppercorn essential oil and tobacco leaf absolute. (hint, hint)
The prices for the essential oils are more than fair – especially for the quality of product you receive. Having stores in Seattle that carry essential oils is great for that immediate gratification one appreciates as a consumer. But ordering from Mountain Rose Herbs is well worth any 3-​day wait to have gorgeous organic essential oils for creating my own fragrance.

This company has the worst customer service from service representatives to managers. Get it together and put your money into training and marketing. Shipping is slow and expensive. They do not care about you as a customer and make no effort for retention. Your company will probably be going down the hole soon enough or at least do some serious firing and hire quality trained individuals. They need to think about customer retention and making a profit. Refusing to send a shipping label which might cost (at their high shipping price) $ 20 in order to gain a repeat order of at least $ 60. A kid can do that math knowing it makes profit. Obviously your company makes too much money to care about that. Your stubborn snobby attitude wont survive in this world.

I love this company! Their products are amazing. I cured my acne, amenorrhea, PMS symtoms, eczema, headaches/​migraine and many other problems with their root herbs! To really make these products work though, you need to have a healthy non toxic diet & lifestyle. I’ll admit I spent at least $ 2,000 here. I always order from them and have no problem with shipping and I live in Hawaii.
I just ordered $ 100 worth of seeds. I’m very excited to start my own garden. And to the people who say that things are out of stock or the shipping is slow: This is why you must plan a head. Or stock up on things. With products this great it’s no wonder why things go out of stock. If you’re not going to order from this company anymore for this reason, then o well too bad. More for me!!! lol.
The people on the phone are also very nice & helpful.
Thank you mountain rose herbs for being one of the best blessings in my life! I spend a lot of time and money making homemade herbal pills with your pill capsule maker, but it’s very well worth it since my health has improved so much and people tell me I look really good & healthy.

THIS IS THE MOST UNPROFESSIONAL COMPANY EVER!
I ordered about 10 items well over a week ago from Mountain Rose Herbs to be shipped to the DC Metro Area, and only after I e-​mailed them, twice, did I just get an return e-​mail saying that my order was just shipped out today… TOTALLY UNACCEPTABLE. That’s over a week to just even get my order packed and ready to be shipped off. Also, I had to inquire separately with customer service to get my order’s tracking information since it was not included in my order confirmation e-​mail (it took them several days to get back to me). While I’m sure I’m going to love the products, and the prices are fair… this company seems like they need to expand their shipping and order packing operations to accommodate the amount of business they have. Stop trying to save money for yourselves and get a few more employees!
And as for their representative «Erin» who is responding to other negative reviews on here… I feel as though she is just copying, pasting, and slightly editing a very generic response. Stop apologizing and improve your shipping practices.

GREAT PRODUCTS BUT…
I’m really DISAPPOINTED in the VERY SLOW order processing. The customer service team means well so nothing at all personal in any way.
The business model seems to be lacking in terms of order processing, website functionality/​features, and overall customer experience is marginal at best.
Bottom line: This is a place you tell your friends to run toward for their products; but run away from because of the points mentioned above.

This company with an amazingly exhaustive on-​line catalog was a great find.
I readily found the high quality essential oils that I was looking for to use for a variety of health and beauty needs.
Mountain Rose Herbs sells organic products from small farms who adhere to sustainable business practices.
My recent order included clove oil and oregano oil which are both good for many things including oral hygiene. (Oregano oil is known as «nature’s antibiotic».)
I also got a re-​fill of one of my long-​time favorites: rosemary oil which has many great applications and to me smells divine. I use it primarily for hair care. (Because it can stimulate blood circulation, when it is massaged on the head it contributes to luxurious and strong hair.
For those of you who might be losing your hair, it is said that rosemary oil applied to the scalp may help with this.
For any of you with kids whose hair may get infested with lice, as happens in school these days, many people swear by concoctions made with rosemary oil to eliminate them.)
Peppermint and eucalyptus oils are two other favorites of mine. Just opening the bottles on these and inhaling makes me feel better. It is aromatherapy at its best.
A perusal of the Mountain Rose Herbs website or the bi-​annual catalogues they send out (made from recycled paper which can be composted) lists so many other wonderful products in addition to the oils.
There are pages of organic loose-​leaf teas and root blends. A few pages are dedicated to assorted tea pots including my favorite cast iron varieties, tea presses, infusers, filters, and every other tea tool and utensil to make the perfect cup.
There are long lists of bulk herbs, spices and seasonings including some things I’ve never heard of but which are interesting to learn about.
You’ll find a helpful selection of harder to find seaweeds including Irish moss and bladderwrack.
There are herbal extracts and tinctures for those of you who might be as interested as I am in experimenting from time to time with these natural products to treat minor medical maladies or to make your own skin care products. It’s easy to use some of these items along with easily obtainable instructions to put together a soothing organic cough syrup rather than using something that is laden with chemicals and food dyes.
As with everything, do your homework beforehand. Just because herbs, teas and oils may be organic and natural, one still has to be smart and careful about their uses.
I like having essential oils to put in bath water, and even better in a pedicure tub for an aromatic and restorative food soaking. Don’t wait to get a pedicure; soaking the tootsies at home is incredibly relaxing.
There are organic lotions, flower waters, aroma sprays, bath soaps, scubs, natural deodorants and clays.
If you are into putting together your own potions and elixirs there is a nice array of mortar and pestles, funnels and glass bottles in clear, amber and cobalt blue.
I’m so glad I found this company whose business practices I can respect. I got my order quickly and found everything to be of great quality and reasonably priced.

I first came across the magical entity that is Mountain Rose Herbs at the Green Festival a couple of years back. Their display booth was breathtaking. It was so whimsical and it was evident that the staff behind Mountain Rose Herbs invest a slew of love and care into their company. I met some of the women behind the company and all of them were so passionate about using the products themselves and each had a remarkable and glow about their spirit and skin.
If you are interested in herb healing, natural skin remedies, organic and fair trade teas, elixirs, natural oils, spices and much more — then definitely check out Mountain Rose Herbs.
Their selection of natural wonders is mind-​blowing and if you’re a health nut like me (or at least I aspire to be) — you will be smitten by all of the exciting descriptive benefits that many of their featured herbs possess.
Life is short. Embrace your health, and further enrich your life, by nurturing it with organic presents from the earth.
Trust.