Jennings Group

Shady management. Ripping me and my roommates off. They are unclear and unhelpful about their policies and made me and my roommates lose a lot of money.
Seriously advice against going with this company

I’m disappointed with Jennings’ communication (I.e. lack thereof). I am not a high-​maintenance tenant; I rarely need or want anything and would prefer not to need to communicate with the rental company unless I need to. We were never informed which rental agent was assigned to our unit, our calls inquiring about services and repairs were never returned, I was often on hold for 10 minutes or more, and I was given inaccurate information by the receptionists on multiple occasions. I know it is a lot to coordinate rentals, but it just doesn’t feel like they have the tenant’s best interests at heart. It is not surprising for rental companies, but it is still disappointing. I’m moving on and working directly with the owner for my next rental, with the hope that it is a more personal, efficient, and responsive process.

I do not trust these people.
I’ve dealt with slumlords in the midwest and I have dealt with rent hawks in Silicon valley, and I would not do business with Jennings under any circumstances. The lack of professionalism is pervasive in both their leasing practices and property management. But, as long as they can fill units with unwitting students, there is no accountability. This is not a company that working professionals with families should waste their time with. While in their office I overheard several complaint calls from tenants that were indifferently received by dismissive temp workers, likely college students. Several times, I overheard open collusion about properties in the office. So good luck with that application, because one of the office workers just handed your apartment off to their friends.

Good communication and easy way to pay online and make maintenance reports. Maintenance was done in a timely and friendly manner to residents and solved all maintenance questions and concerns we had.

I can say honestly that my apartment is very cheap, has a dishwasher, and I can pay rent online. I’ve had worse management companies.

What an awesome company. Filled out a form to get some things fixed and BAM!!! Got my stuff fixed. They have been easy to work with and give me information about my property when I need it. Also, the office staff seems very friendly. The only downside seems to be when I call them for a maintenance request, they are on it so quickly I didn’t have time to get my house ready for them to bring in a contractor to fix it. It did get fixed quick though.

Renting from Jennings Group has been fine. Nothing exceptional, nothing horrible.
We picked these apartments because of the security and through the last 7 months I feel they haven’t lived up to the security expectations they set forth. My bike was stolen from inside a locked, secure bike locker that was supposed to have video surveillance at all times and Jennings Group didn’t do anything about it. They also repaired some cement on one side of our building and in the process removed the gate that required a key to get in the community. Its been over a month now and the gate hasn’t been replaced so now the community is not secure.
Lindsay at the front desk is helpful and kind, so that’s a plus.

I only lived in one of their properties for two months. It was a privately-​owned condo managed by Jennings but it was on apartment complex property. Pretty much the way it was supposed to work was Jennings was the place I was supposed to go to for everything but since it’s such a busy management company the Westmoreland complex office acted as my middle-​man to get in touch with them. The problem is that Jennings never wanted to accept responsibility for anything! For example, THEY left a lock-​box hide-​a-​key thingy on my front door so they could give possible tenants who wanted to view the property the code and they could let themselves in but of course when I moved in I wanted it gone because while it was there any person who had gotten that code had access to my home, and I also wanted the locks changed because someone could have easily gotten the code and taken the key to make a copy and have free entry into my place. I didn’t feel safe when it was on there but it took me at least 2 weeks to get it removed because when I called they kept trying to say it was a Westmoreland issue… when Westmoreland doesn’t even use those, they take people on tours personally!
Additionally the place was grossly dirty when I moved in. I’m not sure if they didn’t do the proper move-​out clean with the last tenant’s deposit like they were supposed to or if they let people in for viewing after that and never bothered to keep it clean for the new tenant (me). And when I say grossly dirty I mean oven smoking because of crap left in the bottom of the oven and leaves all over my living room floor… a bucket of cigarette butts and dirt outside my french doors and food gunk left in the fridge… Fast forward to when I moved out at the end of my lease and I left that place more beautiful than when I moved in. I only lived there two months so it really wasn’t dirty but I’m a professional house cleaner and I do move-​out cleans for people all the time so I know how to leave a place really nice for best chance of deposit return. I am currently owed $ 665 of my original $ 900 deposit. And while normally that wouldn’t bother me much because I know it’s standard to take $ 100-​$ 200 of a deposit to re-​paint an apartment and re-​clean anyway no matter how great of a condition it was left in it does bother me because of the state I moved into that place I feel like there’s no way they’re really using my money to clean it since they clearly didn’t with the previous tenant.
Now my CHIEF complaint is that it has been 2 months since I moved out and I have not seen a penny of my deposit back. I called about two weeks after move out very non-​pushy because I know they take time to process everything and I was told yes I was getting a refund and it would be sent out 31 days from the date of move out. Come 31 days, and another 5 to account for mailing (which is generous because it’s coming from Eugene to Portland-​a 2 hour drive) and nothing. So I again called and kindly asked if they could tell me when it had been sent so I know when to look for it. They said it had been sent and I thought ok maybe something is just causing it to be slow in the mail and I waited another week. Nothing. Called again and asked what address they sent it to. THEY SENT IT TO AN APARTMENT I HAVEN’T LIVED IN FOR OVER A YEAR EVEN THOUGH MY MOVE-​OUT PAPERWORK CLEARLY STATED THE NEW ADDRESS THEY WERE TO SEND IT TO. I’m not even sure how they got that old address unless they looked back to my rental application/​rental history. So then I was told I had to try to track it down through UPS and call that apartment complex and see if they had seen it or I had to pay a $ 35 fee so they could write me a new check… for their mistake… ok…So I tried to track it down but I’ve lived in these apartments and knew for a fact tenants get other people’s mail in their box all the time and probably just chuck it and the management there is almost as bad as Jennings so I know they didn’t care about it. So I ended up paying Jennings the $ 35 to be deducted from what they owed me. They now owe me $ 630 and when I paid the fee the front desk lady talked to the financial person there and assured me it would be in the mail that upcoming Monday (I called Friday). It is now Thursday and still no sign of it. Again, Eugene to Portland should not take that long even by snail mail. So I called AGAIN and today I am told that I needed to submit in writing my request to have the $ 35 fee taken out to get a new check. WHY was I not told this last time I called? WHY has no one contacted me about it since? Were they just planning on letting the check sit there? I need MY money and have been waiting over 2 months and Jennings has been nothing but unprofessional and they try to make excuses. The front desk lady said «Well we don’t deal with the financial stuff and don’t know what is needed for all that.» Then transfer me to the person who does!
Sick of this company and their rude staff. Avoid them if you can!!!

Jennings is a top notch management company. Jennings took care of our property in Eugene for many, many years. It was never vacant, because when repairs were needed Jennings took care of the issue quickly and efficiently. As an owner, renting to college students, I would have let things go. Jennings wouldn’t hear of it. The management company always acted in the tenant’s best interest (thereby looking out for my best interest, also). When it came time to sell Darren handled the transaction fantastically. It was a long process; however Darren stuck by us all the way to final deal completion. As an owner I would use Jennings, Darren, and entire the team with 100% confidence. If I’m ever a renter in Eugene I will use them as well; I know they go to bat for their tenant’s every day.

It’s too bad that a bad Unilocal review can’t even get their attention, since they only have 1-​star reviews. Needless to say, they’ve earned that reputation.
I lived in a Jennings managed apartment for the 2013 – 14 school year and didn’t really have any major issues.
Our lease ended 31+ days ago, so it’s time to get my deposit back. I was put on hold for a solid 8 minutes before speaking to anyone. She was less than helpful, as she explained that they mailed my deposit to my roommate with 3 names on it– one being a girl who moved out when I moved in more than a year ago. Because of this, the check can’t be cashed or deposited without all 3 people present, which is impossible as none of us live within 100 miles of each other.
I sent an email to 2 people asking for a call back to fix the situation. They emailed back with no solution. I’m still waiting for a resolution.
Do yourself a favor and rent with anyone else.

Extremely disappointed with the shady management and unreasonable policies of this company. Rent elsewhere.

I was a tenant for Jennings in Eugene, OR for two years. I paid my rent on-​time every month, kept to myself, and only called when we had a serious problem (ie. Wasp infestation). After 6 months of living in our home, we noticed a large mold spot growing from our walls. The walls with the mold had no furniture on them and we kept our heat on medium-​high throughout the colder months for preventative measures. When we called Jennings to report the mold, they came promptly to clean it with mold spray. They also mentioned that the house we were living in had a history of mold problems — something we were not made aware of when we moved it. This problem persisted for two years. After I was hospitalized twice for mold poisoning, we asked Jennings if they would do a mold inspection to see if the mold was coming from the foundation of the home. After being ignored for several weeks, we were forced to call the City of Eugene, with their help, Jennings did the inspection and found that the mold was both persistent and poisonous. Kathy Cotta’s solution for us was to remain in the home and «turn the heater up» or to move into one of their other properties. We looked at the other properties that they made available to us, one had insect poison and bug bombs all over it as well as mildew on the walls, the other had a giant, liquid filled paint bubble on the walls as well as mold covering the windows. At this point my lungs were at 20% capacity and I was forced to use a breathing machine. It took Kathy and Jennings two months to release us from the lease which forced us to move into a hotel in order to prevent my lungs from getting any worse. While we were in the hotel, Jennings unlawfully entered our home without warning and admitted it as well as took 70% of our deposit for charges to damages that predated us. We were forced to hire a lawyer and deal with this issue over a 6 month period. Jennings Group Inc is the worst company I have ever worked with, they do not care about the well being of their clients and as a University of Oregon student, I beg any student or family with children or health problems to NOT sign a lease with Kathy Cotta or anyone else in the Jennings Group Inc. office.