Eugene Animal Hospital

I cannot say enough great things about Eugene Animal Hospital. They were quick to get my kitty in and were extremely kind and compassionate during a very stressful time for me with my pet. They did their absolute best to save me money on tests and prevent stress for my pet. I highly recommend Dr. Maddox who I found to be very kind, compassionate and provide detailed explanations of what was needed. Examination cost is very reasonable.

My sweet pup loves Dr. Jodi and the staff at Eugene Animal Hospital! They have been very accommodating — getting in on very short notice on a few occasions when I was particularly worried about my boy. The staff at the front desk light up when they see us walk in — you can tell everyone who works here has a true love of animals. Dr. Jodi is gentle and patient and explains things clearly to owners.

Everyone here is so kind and helpful, my dog is actually excited to go the vet and see her friends at the office. Jodi and the rest of the staff are easy to work with and genuinely care about their patients. They have gotten me in on short notice multiple times, a plus for a student with a busy schedule and a dog that plays hard.

This happened in Spring of 2014.
I had an appointment today to have Shadow get a physical due to his age and both boys to get a Rabies vaccination. I have been using this vet since I moved up here about 7 yrs ago. Both boys had seen her, Dr. Cowan at the Eugene Vet Hospital in the past. I don’t believe in going to the vets for a yearly check-​up — only when something is wrong do I go. In any case, I checked in and low and behold this office worker, not even a vet tech, came to ask me a bunch of questions that had nothing to do with why I was there — such as are they sneezing/​coughing, what do they eat, etc (I don’t remember what else). I kept telling her the dogs where fine, they had no issues. I asked what importance does what I feed have any bearing on anything since they they have no skin or coat issues and are in great weight/​condition — especially since this vet feeds Science Diet and recommend it (
(worst food on the market). Never got an answer for that. BTW, the doctor was outside the rooms and could have stepped over at any time. I don’t feel telling some lay person anything, preferring to talk directly to the vet. Just writing an answer down does not really tell all. A lay person could read it one way where a vet might read it another way. After a few minutes of this, I walked up to the counter and told them I changed my mind. I just want Shadow and Nicholas to get the Rabies vaccination with no office visit for Shadow. They escorted me in a room and said a vet tech would be in shortly. Well a few minutes went by and finally someone came in and said because I did not answer the questions like they wanted, they were refusing to treat my dogs.
OMG I have never heard of any vet doing it this way. They obviously changed how they deal with clients and not in a good way. The doctor was in the office area as I walked out and never bothered to acknowledge me or say anything. I also learned that Dr. Cowan is only practicing 2 days a week. I need a vet that is there at least every day should I need to see them. So, on my way out, I told them I would be finding another vet.
I have never in my life been treated this way at a vet’s office. Now I am off to find another vet …

I’ve been going to Eugene Animal Hospital for at least 10 years and while we’ve had some hits and some misses with the staff I have continued to use them because I feel like they are a good hospital with fair prices and we’ve been well taken care of.
Currently I always see Dr. Jim Maddox and I LOVE him, he makes me feel at ease and he’s very caring and has given is top notch treatment. I bring my pets to him exclusively.
Katie at the front desk is the sweetest woman and a pleasure to deal with.

We had been taking our cat, Bubba, to Eugene Animal Hospital since he arrived, with an eye injury, at our patio door 2 ½ years earlier. I took him there, based on reviews I read on Angie’s List. What a tragic mistake.
We took him regularly. Had his shots updated in December, and in February took him there to have his teeth cleaned. One week after they cleaned his teeth, Bubba was euthanized for a massive tumor in his kidney. And that was after I brought him back in. They were clueless as to how sick he was.
After being given a few precious last moments to spend with him, «Michele» abruptly came in and started explaining the procedure. No knock. Referred to him as «your kitty.» Very impersonal. This was not a quick distemper shot; he was being euthanized.
She was rough and clumsy with him. Without warning she turned on the buzz cut electric shaver, which startled us, but it terrified Bubba. She jabbed his leg with the sedative, then said, «oh, darn, busted that artery.»
His sad little leg was bloody, and he was in pain, and very stressed out. Then
the loud buzz razor was turned on again to try his other leg. The whole time,
it was physically difficult and awkward as we tried to be near him when
he was at his end. I wanted us to be close to him when he drew his last breath.
Then she gave him the final injection, and his head went limp and his tongue
hung out. I asked if he was already gone. Her response: «I don’t know,»
then after listening to his chest, added «Well, I don’t hear anything.»
That was how he went. Manhandled, botched up, disrespected.
We were horrified. We have had the sad experience of having to
put a cat down at the Veterinary Hospital at Oregon State, and were expecting
something similar: a respectful, gentle and peaceful end. Poor Bubba’s final
moments couldn’t have been more different. His death was brutal.
Michele did not appear skillful, but more importantly, she lacked the compassionate disposition to be performing such a profound end-​of-​life passage.
«At least he died with clean teeth» is what they said.
If I had known, I would have driven him up to Corvallis just to have him euthanized. I’m heartsick that I put him through such a difficult and irreverent ending. Little
Bubba deserved so much better than what he got.
I hope my writing this will help one animal, one family, from reliving the same heartache.

I attribute Eugene Animal Hospital to my kitty Julius’s love for his carrier and car trips. I think he actually likes coming here because he gets treated like royalty (well, as royal as you can be while having a rectal temperature taken). Dr. Cowan and Dr. Hatfield are as sweet and compassionate as can be. Everyone here seems like they love their jobs. I wish my doctors were this cool.

I decided to take my cats here after several years of being an unsatisfied Catcare Ltd client, and so far I’ve been very impressed. The front desk staff are very friendly and warm and seem to genuinely enjoy customer service. The vet tech who handled my cats was also AMAZING. Never before has anyone been able to take my grumpy calico’s temperature without an assistant and gloves (in fact at Catcare one of the vets said she wouldn’t try unless the cat was sedated), but this woman just gently put one arm around her and took her temp without eliciting so much as a growl. I was shocked!
Dr. Kenna was also good with the cats and solicited my input on how best to handle Miss Grump, which I appreciated and which made the process much smoother. After the appointment she went out of her way to personally follow up with me on the cats’ progress and was happy to talk to me on the phone about future treatment options and all the concerns I had.
The only reason I am not giving them 5 stars is that the prices are a little on the higher end of the spectrum, but at this point I am willing to pay extra if it means my pets get the level of care they deserve.

Dr. Cowan has saved my six year old yorkshire terriers life. She has had a variety of issues and Dr. Cowan has been an amazing resource. My yorkie has had an ongoing skin problem for years and Dr. Cowan was the only doctor to diagnose her and treat her symptoms. Without Dr. Cowan I would have had to put her down last year, I am so grateful to the staff at the Eugene Animal Hospital for saving my best friend.

I taken my dog to another clinic closer to my home, but I drove a lady here who needed to have her dog humanely euthanized, and these guys were all so nice and patient and kind that I want to give them a shout out. Dr. Cowen is awesome. Right now parking is challenging because of construction of the new Ducks Coloseum, and I don’t know if it will get worse or better once that’s cleared, but I am glad to know about this clinic and I would feel 100% comfortable bringing my dog in if she needed care.

This vet clinic is awesome. We found a stray cat and they assisted us in the cost of spaying the animal, gave us 3 months of advantage free as well as 10 lbs of cat food.
Incredibly generous, staff obviously care about animals and they are reasonably priced.