Enterprise Rent-A-Car

Bait and switch. Hidden charges. Nothing on the web site about a deposit. When called and asked about the deposit, the idiot working the counter didn’t want to tell what it was for. Finally he said in case the car was brought back without gas, was crashed or was returned dirty (in other words, no one will get their deposit back). When asked about insurance, they said there was the option for insurance that would help pay for the driver’s responsibility in case of accident. So the insurance doesn’t cover everything. I asked why this wasn’t on the web site, he said it was. He was snide the entire time. When I asked to speak to his supervisor, he actually laughed at me. His name is Frank and he works in the Eugene branch.
If I put the deposit on my credit card, my daughter, whose a stay at home mom and was trying to get her child up to OHSU, couldn’t drive. Frank failed to tell me that for an extra $ 10, she could be added as a driver. But wait, the deposit, my credit card, and my employment history weren’t enough; she would have to do the same thing. This company is a scam, and their staff is not trained in customer service.

The reason for my renting, my nephew married a young lady from Eugene. We got notified last week that her mother had stage 4 cancer. Rented a motor home and left, oh by the way she is two weeks out from delivery. We arrive In Eugene and need a large van or something to transfer people back and forth. I told this story and was given a 2015 suburban that could hold up to 8. None of this could have happen without the compassion and caring of the enterprise employes, special thanks to Manny Barra for seeing my need and filling it with compassion and caring even to giving me a ride back to the motor home and also big thanks to Frank Febus.

So this is barely 2 stars. Price was good and agents were friendly, that’s where the positive review ends. We rented a car because ours was in the body shop. We got a newish Nissan Altima that had scratches all over that I pointed out during the walkaround, the agent listed only one on the rental agreement. The «oil change/​maintenance needed» light was on when I picked it up, not really a big deal except we planned to rent for more than a week. We also noticed a coolant smell and had to return it the next day for a toyota Camry. Exchange=hassle and wasted time. Here’s what really pissed me off. I was told over the phone the deposit would be $ 250 and this is what I was initially charged. Upon picking up the vehicle, an additional $ 45 had been charged to my card WITHOUT AUTHORIZATION. Ultimately I was not overcharged, I do however find it very unprofessional TO LIE TO CUSTOMERS! Enterprise just moved to the bottom of my list of rental car companies.