Sephora

They don’t answer their phones. I guess they don’t want me to spend my $ 200 gift card there!

This Sephora lacks a lot of products. I always stop by this one because it’s the closest to me and I’m always disappointed, I never learn. They NEVER have what I’m looking for. No matter the brand they are always out of several of the items the brand makes.
The people working are always very friendly and as knowledgeable as any other Sephora employee but this locations stock is ridiculous.

WORST SEPHORA EVER! Whoever runs this store needs to be fired immediately! I don’t understand why this Sephora is in business. Every time I go in, they never have anything in stock. They always tell me «Come back Tuesday» and guess what? They still didn’t restock. They’ve had the same 5 ugly shades of Kat Von D liquid lipsticks for the past 4 months. They don’t even bother to get more. Ugh, this store just screams cheap to me, same with the employees. You can’t even swatch any of the testers, they’re all crusty, dry and have no product left. They don’t bother to replace them either but I’m not surprised! If they can’t even stock this store properly then they shouldn’t even be open. Period. I also don’t appreciate being hounded and followed by 6 different employees in this dinky ass store either. I can’t even browse in peace without employees making sure I don’t steal makeup. Funny that they think I would steal what little makeup they have there! Overall a very uncomfortable experience and will for sure be the last time I come to this dump. Ulta here I come!

Had a great experience in this Sephora location today. I walked in to buy a foundation I’ve been wanting to purchase for a while but needed to get color matched. Emily is the very helpful employee that took care of me today. She matched my skin with a device that scanned your skin to find a close match. After 3 swatches on my skin and applying some of the foundation on my face we chose the best match for my skin color. She even offered to apply a full set of the foundation color on my face. Emily is very informative about makeup and I appreciate the awesome service she gave me. I’ll definitely be back

I will not be shopping with sephora any longer i have had nothing but bad experiences with this company that could careless about there customers i called to speak with a manager from corporate they said they were busy and would call as soon as they could 4 days later never heard back that just shows that this company could careless these little memberships are a bunch of bull i was a loyal customer i am done !!!

So I called ahead looking for a product from the Murad line and they said that they had it. I live 45 minutes away from the store so they said theyd set it aside for me. I got there and turns out, it wasnt the right product at all. They didnt apologize and werent at all helpful after I asked them for the right product. How hard would it have been to ask me to repeat myself over the phone if you hadnt heard me or didnt know what I was asking about? Instead, an hour and a half of my life was wasted. Not to mention gas money. Not happy.

Small store because it is inside JCPenney. It has the basics and enough to keep a makeup junkie occupied. Most importantly the customer service here is fantastic.

I’m so upset, I came to shop here and found some things I liked which by the way no one helped me or even asked if I needed help. I finish and I’m ready to purchase so I give my beauty insider card to the associate and she gives me the wrong card back, i only find out later when I try shopping again. They should really clean up their area because that’s obviously how it got mixed up !

Great service. Almost unreadable receipt and they were able to return an eyeliner I didn’t love. Always friendly service. I like the variety of different products at different prices.

For the most part clean and we’ll stocked with testers but not well stocked with actual unopened products frustrating

The girls here think they are too good to help you. They have the worst attitudes ever. To top it off, this store is always out of stock on anything I never need. The nearest full sized Sephora is 40 miles away –_–

I’ve been there before and they’re not very helpful the woman came over to me and asked me if I needed any help and I said yes. She said she would be right back to help me and never came back.
I think I prefer going to the stores better. The Sephora stores. JCPenney one could use some help.

Someone teach the Asian girl here customer service. «That’s just our policy» isn’t an answer, at least add a sorry. Went to another sephora and what do you know, they did what I needed with no problem.

It’s nice to have a Sephora in North Co. when I know exactly what I need to purchase. And this sephora doesn’t have everything, but it has enough (well most of the time). I’ve been wanting a particular brush by Anastasia. They were sold out in December and. they’re still sold out this month. I settled on a different brush that was very similar.
My real gripe is … the testers! They are either dirty or non existent! I wanted to checkout a few lip products. Some were very dried out and other didn’t have a tester available.
If you know exactly what you need to get, then it’s not a problem but if you’re wanting to try something new, you might consider heading over to UTC instead.

I’m iffy on giving them 3 stars but it isn’t completely terrible. I have a vib insider card despite not doing full blown makeup every day, today I went in with it being the last day of the 20% for vib and vib Rouge third time here in the last month and each time it’s been pretty consistent. Only two maybe three (if you can find the third) people working and all usually at the register. Finally after about 30 minutes of attempting eye contact and a desperate please help me look one finally walked by me and I snagged her (not invisible I do have a toddler with me) I wanted to get color matched which I did… except she did it on the back of her hand and it was nowhere close to my complexion. Finally gave up took my three things to the register, waited a bit gave them my vib info and discount card, got my receipt and was told thank you… asked for the bag you’re supposed to get with the card went through the whole vib info dance again then on my merry way. The cashier was sweet but definitely new (she was a lot better today then the recent trips) the other lady mainly hovered and wasn’t very helpful. If you are running in here and know exactly what you want then it isn’t bad, small selection but that’s normal for the smaller stores. If you need questions, more help and selection and don’t want to aimlessly wander a store not big enough for wandering then try a different one.
P. s. for not being busy it isn’t that hard to restock the philosophy body washes when the drawers under the display are full of the regular non seasonal merchandise

This is a small Sephora located in JcPenney. It’s really small and they don’t carry a lot of brands, and a lot of the times they don’t have the newest items. I feel like the workers here aren’t really knowledgable on the products compared to the workers at the real Sephora. And I feel like they’re always short on staff because there’s either a super long line or there’s 2 workers at the register and there isn’t a worker to be found on the floor to answer my questions.
I go here because there isn’t a close Sephora store by my house. And I’ll stop by if I’m at the mall but they usually don’t have what I need. I’ll go here if i have no choice, but if I do have the choice, I’ll go to la jolla or Chula Vista.
Sephora at JcPenney does take returns on purchases made online.

I have a love/​hate relationship with this Sephora. I much prefer going to the free standing store in Fashion Valley, but it a little too far out of my way, and sometimes I don’t want to deal with 163 traffic.
As with most Sephora inside JCPenney’s, they have a limited brand selection. When this store first opened it had NARS, Urban Decay, Tarte, Buxom, Benefit, Anastasia Beverly Hills and a some I don’t remember. Since then this store has expanded it’s brands due to popular demand; Make Up Forever (MUFE) was added a couple of years ago, and they recently added Bite Beauty, Marc Jacobs Beauty, and a small Soap & Glory section. What’s nice is that they carry the majority of my favorite brands that I consistently use; if you can’t find what you’re looking for (E.g. Bobbi Brown, Clinique, Laura Mercier), you’ll find it at Nordstrom next door.
However, with all of that nice sentiment being said; it’s a complete hit or miss when it comes to stock and customer service. It’s always a different experience whenever I drop by to pick something up, or indulge in a new makeup product. Granted this store has improved over time since they opened, and depending on what I’m planning on buying it gets the job done nicely. 3.5 stars!

They’re always low or out of stock. Always. I keep going back because it’s much closer to my house than other stores, but I’m consistently disappointed. Not to mention, their customer service is below average and no where near that of other Sephora locations.

This Sephora is located inside of JC Penny.
It’s not a full blown Sephora, so they might not have what you are looking for there. They also don’t carry certain lines (Laura Mercier) at these smaller locations. The good news is that they carry a lot of popular items here, and it’s less crowded. Your beauty insider points still count here, and they have VIB rewards as well.

I scheduled an appointment to have my makeup done which has been a long time coming. I’m 31 years old and I still don’t know the basics of makeup application. My daily routine consists of some loose powder for a «foundation» and some eyeliner. And every once in a while, pressing my lips together to get some color into them. I was a bit nervous at my naiveté about the art that is make up application, but upon meeting Jackie, my nerves eventually calmed. She listened to what I wanted and didn’t veer from that path… I’m pretty low maintenance and wanted something simple. Jackie chose some great products that went well with my complexion and had some good tips. Plus, i liked that she didn’t make me feel dumb for being so inexperienced! Lol!
The end result was painless and something I could do on my own. Thanks Jackie, for a great experience!