MAC Cosmetics

I’ve never gone into this store and had a bad time. Everyone is super nice and helpful, even when the store is full and they are all busy they try to talk to everyone and make sure that you’re finding what you’re looking for. They’re always willing to lend a hand and some make up tips to make your day easier. I’m always really excited to go in, even just to see all the ladies’ makeup! These girls are total professionals.

These girls are so helpful. Javae Sanchez helped me this women is amazing very helpful and not pushy at all. The place was busy but she kept coming back to me making sure I did not have questions or needed anything. I left happy and excited to tryout my new makeup. So if you ever go make sure to ask for Javae she knows her stuff

I will never shop here again. I brought one thing back, color wasn’t right at home. ONE DAY PAST THE 30 day return policy. All I wanted was a different color. She said no. Receipt and all! From now on… All my money goes to Nordstroms. Which is where I have always gone to begin with. But the Mac store had just opened, thought I’d give it a try. NEVER AGAIN!

Horrible Service!!! Please dont go to this racist place.
I went to the mac store couple of days back and
— when enter the store no one greeted.
— No one helped even i asked sales person can you help me with picking particular shade. She was talking to other mac makeup artist about her day!!!
— After I bought eyeshadow and foundation for 200 dollars without anyone helping, counter lady is making unnecessary comments to other sales person on me as i bought too much eyeshadow– she said in her own words
«I have no idea what is in this basket, these people !!».
Making fun of ethnic people is so common in mac store. but this particular store is so horrible

I got helped by Jerome today, and although the I have had some challenges with this location in the past, he changed my mind about this location! He was very nice and helpful and he recommended amazing products to me. If you have any questions go see him! He is so knowledgeable and he knows his makeup! He even took the time to pick out products and gave me advice to make it look amazing.
What I loved was that he saw me and helped me right away and I didn’t need to ask for help. That’s customer service! Thank you so much Jerome!

Lindsey Shokouhi you are wonderful, beautiful and talented artist. Lindsey has done my make up few times and I am amazed by her talent, kindness and customer focus service. You deserve to be known as a Mac best artiest. I wish you the best for your personal and career journey. Thank you for being so kind, professional and considerate.

I was not greeted right away, which is totally cool… I know some people obsess over that initial greet (and I understand that). What I find most important is that, once I had a question or needed help, someone was immediately there to help me! The employee I got help from, and the new manager herself (who was at the register), were super friendly and helpful to me and made great suggestions themselves. Thank you, lovely MAC employees for taking care of me! Will be back again :)

I went with a few friends of mine and I was definitely not in need of anything. We were waiting for my friend to check out and were listening to Monique (cashier) talk to her customer. She was absolutely a doll and extremely sweet. She was recommending the trial sized cleanse off oil. Let’s just say I ended up purchasing one even though I just purchased my favorite makeup remover from Mary Kay two days ago. She was so knowledge and assured I’d love my purchase. If for any reason I was unhappy I’d be able to return or exchange. I just wanted to take a minute and say thank you for your awesome customer service. They’re very lucky to have you as a employee!

There are better MAC locations for sure. The woman that helped me seemed inconvenienced by me. Employee # 455 762. As a result I felt rushed in my purchase and not entirely satisfied. I will probably go to the fashion valley location where people are friendlier.

For my first time ever stepping into a MAC store I can honestly say that I will never be returning to this location! I visited the mall at just the right time, it was very slow and practically empty. So I decided to go buy the lipstick that I had been wanting to buy since I saw it on their website. Somehow I am not surprised that it was so empty! The two employees on the floor did not even bother to glance at me and continued to chit chat as if they didn’t even work there! The ladies at the counter didn’t even bother to ask if I needed help! They just stared at me like a bunch of twats?! Worst customer service ever! Avoid this store!

My mom and I went to look for lip liner and lipstick. We are both so indecisive and kept changing our mind on what we wanted to try on. Some girls make you feel like you are annoying them but Lindsey Shokoulu (sorry not sure if that’s the correct spelling of her last name) but she was so pleasant and gave great suggestions. You can tell Lindsey enjoys what she does and attitude like hers is great for business. My mom and I went in for a few items and ended up with blush, 3 or four brushes, eyebrow kit, highlighter, and a few other items.
Lindsey truly was a pleasure to work with and she is incredibly talented!!!
Lucky to have an employee like her!
5 stars for Lindsey

I come to this Mac when I am usually a bit more lazy to deal with the traffic going to Fashion Valley (their location is the best by the way). But the most recent time I have gone, it was a slower day so the store was pretty much empty. There were 3 employees there and they all stood around by the counters, gossiping about other employees. It was hard NOT to overhear what their conversation was about when it’s just you and another customer walking around the store. 15 minutes in, i finally get the «were you looking for anything today» WTF? Am I Casper and just all of a sudden, magically appear in the store and then all of a sudden me and the other customer in there became visible? If you need to be in and out as quickly as possible, and need to look for whatever it is you’re looking for and aren’t really expecting «okay» customer service. this is the place.

I called to schedule an appointment with Lindsey based off of the great reviews here on Unilocal… bad idea. When I initially scheduled my appointment, Lahnie asked me if I could come in a bit early, and she’d make sure that Lindsey would be back from her lunch break by the time I got there. I’m always running late, so I left my house at 2:30. When I got there, the store was packed, so I waited patiently in the back of the store for someone to greet me. 10 minutes roll by, and a lady finally asked if I needed help. I told her I had an appointment and she looks at her watch and says, «oh you’re too early we can’t take you now so you need to wait.» — it wasn’t what she said, but HOW she said this that irritated me. So I waited and waited. My appointment time rolls around, and Lindsay is no where to been seen. Lahnie makes her appearance stating that she’s coming back from lunch and she’d be right out…
15 more minutes goes by, and she’s still no where to be seen. *I’m beyond annoyed, ready to walk out and do my own make up.*
Suddenly, Lindsay comes out from the back and says that another MUA is finishing with a client and it’ll be like 2 more minutes. 2 minutes turned into another 20 minutes. Not once did anyone offer an apology for such a long wait.
After waiting for over an hour, Lindsay finally starts my makeup. I told her exactly what I wanted and she seemed to get my style…
When all was said and done, I looked in the mirror and couldn’t believe what I was seeing. Total opposite of what I wanted. I wanted to die. I left beyond embarrassed and luckily I had sunglasses to hide under. I was fortunate enough to have a few extra minutes to go home, wash my face off, and do my own makeup. I cannot believe I paid $ 50 to look like a clown.

I must have good luck with this particular MAC store because my shopping experiences have always been good here. There were a few times when getting help took a while, but I’m not going to fault them for that. This location can get crazy busy, especially weekends. Overall, the employees are nice, helpful, and friendly. I hardly ever leave here empty-​handed. I keep finding things I like. :D

THIS IS THE WORST MAC STORE EVER!!!
The service here is a hit or miss. For the most part, you can expect a long wait time. But the deal breaker for me was when I went to pay and the girl gave me an attitude and a dirty look for declining to give my address. I don’t want your advertisement crap mailed to me!
Go to the Nordstroms MAC counter if you don’t want to deal with stuck up girls at the Pro Store.

WORST MAC EVER.
All of the employees here are so rude, unwelcoming, & unfriendly!
I noticed that all of the workers were Caucasian women & tended to their fellow caucasian customers first, even though I’ve been in there longer than they have. My Asian self has been standing around for 30 minutes without ANY acknowledgement whatsoever & when I tried to flag down a girl, they either snubbed me or told me they’d be with me next, which was total BS.
This MAC store SUCKS.

Very rude employee experience.
When I got there both employees were doing makeup for two women. I said hi, asked if they had a lipstick in stock and one of them said we will be with you in a moment.
I was totally ok with that since they were doing makeup for customers, so I browsed around for about 10 minutes. When it became 15 minutes I went back and was told they’d be with me again… in a moment… they looked annoyed that I was still there and one of them didn’t even look at me when they said it and just like that I was dismissed. I just left, I didn’t want to be in a place in which I felt like a little kid scolded by the parents.
Having an attitude, rolling your eyes, is not ok. You’re working in customer service.
I went to Nordstrom instead and spent around $ 120 with no issues and the sweetest girl at the counter.

Nope nope nope. Save your money and go to the Nordstrom MAC counter across the way. I went in with recyclables and there were 2 employees there but doing makeovers. Totally understood if they needed to tend to them. However the attitude I received from the older lady was not necessary. Little did she know I was expecting to make a purchase as well. The poor service continued throughout my time there as a younger girl with acne. helped my friend and I. As more customers came in the store then more employees came out. None of them were pleasant.
I’ve worked in the customer service, selling and retail industry for over ten years. This was the worst experience. You’d think that it being a MAC store the service would be friendly and fun. Nope. Nope nope. Going to nordys next time!

I just got married this past weekend and I came to get my bridal make-​up done by Lindsey. I also booked a bridal make-​up trial a few weeks earlier with the same make-​up artist and I’m glad I did. I never had smokey eyes done on me before so the trial gave me some time to determine if I wanted that look for my wedding day. I received so many compliments but I just wasn’t completely used to it. However, on my wedding day I LOVED it and felt like the most beautiful bride! My make-​up was smokey and yet it wasn’t overdone. It helped that my matron-​of-​honor and I booked Lindsey and another artist for their private room so there were no interruptions from customers outside. When I did my trial we were outside and Lindsey had to be available to answer questions from customers which made my session take even longer. Lindsey knows what she’s doing and she did an amazing job!

So happy to find out the new MAC Cosmetics store at the Escondido Westfield mall! No more need to get just a sample of all these great products from Nordstrom. You can get the real deal, try on everything and get a free makeup session from the beauty counselors working there. I did my own eye make-​up during my lunch hour today (lucky me, I am so close to this mall:) using the latest eye shadows and eyeliners palette and loved the results. Got compliments the whole day.
I really like the quality of MAC products, and the girls here are not pushy and also don’t have that scary Gothic look as in other stores that turn me off (sorry, not my kind of look and I think make up should be enhancing the natural beauty or covering up things we don’t like, not creating a theatrical mask, unless you work in theater). Check the ‘A fantasy of flowers’ newer collection and try everything. The price is worth it as, for example, the shadows, last forever. Shadows, blushes are great beauty investments. You can skip the nail polish if you want cheaper options (there is always coupons in CVS for cheaper brands, and we change the nail polish every couple of days, don’t we?).
The store is pretty and well stocked. During lunch hour is not crowded, so good time to visit.