Quilter’s Paradise

I am very sorry to say that I would never recommend this quilt shop to anyone. I love quilting and I love supporting brick-​and-​mortars, especially local businesses. However, this store exhibits the kind of customer service (actually, lack thereof) that keeps me from spending my time driving and from spending my money on gas… who would waste time and money just to be treated like you’re a bother? Not only was I misquoted terribly a price on an item, and then to find out it wasn’t even the item quoted but an older, smaller version of said item, and a demo to boot, and then not only would the staff and owner not even attempt to make a fair deal, but the saleswoman Cheryl was so over-​the-​top rude that it made myself and everyone else around us uncomfortable. When asked whether the manager would consider giving at least half of the price break I was originally offered, she said, «I don’t know,» turned around and said, «Cheryl, will you consider giving half the discount?» Then she turned back around and said, «No, I’d like to keep my job.» She was being sarcastic talking to herself because she is Cheryl. I hope that made sense because it was a very strange situation to attempt to describe.
The worst part was that after being treated so poorly by staff, the owner did not care at all to try to make it right or make amends or even apologize. It was appalling and a horrible experience. I will never set foot in that shop again — not that they care. I don’t know how they manage to keep their doors open. Very sad.
Oh, and to Macy: I don’t know where you’re shopping, but most quilt shops will cut a fat quarter off the bolt. Just ask.

Unbelievable! I called to ask about quilting classes, the girl told me don’t bother coming– the owners are closing the business to focus on a more profitable engraving business! Avoid. Go to quilt in a day in San Marcos.

So here’s the thing… they have an excellent stock of batiks… love that. But, if you are unfortunate enough to interact with the owner, Sue, you will in all likelihood never want to return. I love to go to different fabric stores and typically the people with whom one interacts are friendly and outgoing. Not so, with sue. She is the most rude, nasty, disagreeable shop owner that i have ever encountered. She acts as if she is doing you a favor by deigning to permit you in HER space. UGH!!!

Lovely store, lovely fabrics… the owner Sue not so much. I think she should stay behind the office door and have pleasant people deal with the pubic. If you offer something in your shop, all employee’s should know how to help the customer. One of the staff, Judy, is a delight, but can’t do everything herself. Sue is lucky to have her… and most people that have met Sue ask to have Judy help them, because she won’t bite off their heads. Need another Judy in the shop! That’s my two cents.

I have been to this store maybe 15 times in the last two years. I have spent a few hundred dollars and I think I have had about enough. I found the women that work at the store to be very, very helpful and the fabric selection is wonderful, but the owner is dreadful. I have had maybe 5 conversations with her. I don’t think she smiled once at me and rolled her eyes the last time I asked a question. I am not an experienced quilter, but I am a customer, it would do her well to treat all customers the same. Even her husband is friendly but she obviously has better things to do. I think from now on I will drive the extra 15 minutes to fat quarters shop in vista since they treat everyone with respect and have a wonderful selection as well.

This is in response to Luke, Poway about the Fat Quarters always being the same on the shelves. Did you know that Quilter’s Paradise is the only Quilt Store that I know of that WILL CUT YOU A FAT QUARTER OFF OF A BOLT… all you need to do is ask and they gladly cut it for you.
While you are there, check out their laser cut kits. they are fabulous!

Stacy hit the nail on the head! I also dropped quite a bit of money in the shop over the past 2 weeks, including taking the long arm class, then returning a week later to do my first quilt. Sue’s (the owner) attitude and customer service is the worst I’ve ever seen. She’s down right rude to her customers. She and her husband were the only staff in the store on Sunday. Obvisouly, they cannot handle the Sunday customers on their own. If she plans to stay in business, she needs to «nicen» up. I will continue to rent her machine (because I don’t know of another one in N. County to rent), but she will not get another penny of my money for anything else!

Me. A quilter… Yeah, you guessed it! Sorry, not a quilter, although I have been known to take a nap under one from time to time.
Yeah, this was one of those «Christmas gift stop in’s» and I must say that IF I ever get a lobotomy and have to take up quilting I will stop on in again. (JUST KIDDING! — BRING ON THE HATE MAIL FROM ALL THE UnilocalING QUILTERS OUT THERE!)… Great selection of fabrics and yarns… And I assume an arsenal of needles in the back. Not not in your back… Never mind!
If you quilt, then this is your shop. If you are a tattoo artist then maybe… If you are a fat kid… not really.

I’m going to have to disagree with Ellen. While I have found the STAFF to be friendly and helpful — the woman who owns the store with her husband is quite, shall we say, aloof. I have seen her conversate with women who appeared to regulars and with them, I will admit she was quite friendly. But to me, each of the three times I have interacted with her to ask a single question she has been quite curt.
But here’s the deal. I’m new in town. I just moved here from Northern California. I sew. A lot. I have a shop on Etsy actually, so I buy fabric. A lot of it. And often.
I’m looking for a place to be a ‘regular’. This won’t be it.
(Ok, I’m kind of a ‘fat quarter whore — and 30% off every Thursday is hard to pass up, but I only stop in once a month because it’s usually the same stuff.)

I’m about to become a quilter and I went there for help in insturction, supplies, etc. The simply could not have been more helpful. I didn’t search their fabrics because I wanted to buy pre-​cut strips but they had a huge selection, I thought. And, they have tons of classes for all levels of quilters and amaziing quilting machines. i loved it.

It is evident that the owner’s goal is to make their customer feel welcome. As you come in someone always says «hi». The shop is big, airy, well-​lit and has a/​c. Their inventory continues to grow by leaps and bound. A wide selection of batiks are available. They provide long arm services on-​site. Classes & workshops are also available. Check out their website: