Michaels

This Michael’s is a little smaller than normal. It also feels older than normal.
However, we got some good deals after Christmas = 70% off.
Download their app and you’ll always find a good coupon to use.

My father went in to reframe a piece of artwork and asked them specifically to keep the artists story of the painting that was on the old frame. When he came to pick it up, it was poorly done (looked like a 4^th grade project) and the artists story was missing!!! They called him a liar when he told them that he asked to keep it and put it on the new frame!!!

Ordered two large artwork to be framed. I paid for the anti-​glare glass. The sample showed absolutely no glare at all, to the point where it almost doesn’t look like it has any glass. First of all, my order took a whole month to be processed. We had already moved outside of Escondido by the time the order was ready, and it only fits in my husband’s car so he had to pick it up. He took it home, and when it got home, I noticed that the border was crooked. Back it went to Michaels. Took another 2 – 3 weeks until it got back to me and that’s when I noticed the glare. There is way too much glare. I brought it back. One guy said that they probably made a mistake and didn’t use the right glass. The other one (not realizing I ordered the masterpiece glass-​the one with the anti-​glare) said we should use a masterpiece glass. I said that’s what it was supposed to be. I was told that they will go ahead and replace the glass for both frames as both have horrendous glare. I was told it will be done the next day. I made sure to point out that the sample had no glare and it should be the same. –sure, no problem, they say. One week later (not the next day), I got a call to say it’s ready. Once again, husband had to pick it up (got sick). Anyway, it’s hanging on my walls and still a lot of glare even while looking at it head on. Still trying to figure out what to do as I’m still sick at home. I paid around 1k for both these frames so I expect it to be done right. I can’t help but feel that they are practicing bait and switch as the sample does not reflect the product they give. Also, the service is extremely slow. By the way, my art work are Kinkaide so lighting is extremely important for them.

Not a fan… prices ring up wrong, the signs are misleading, sure the employee (the one I saw whilst paying) was nice, but if the signs say one thing, why are you demanding another? I’ll stick to the Michaels in Temecula. Bye Felicia.

When I need to get my craft on, I just visit my local Michaels store. When I can’t find what it is I specifically need, I go shop at Joann’s or go online. With that said…
Pros:
— location: within 10 miles
— organization: the most organized Michaels I’ve ever been to, and the cleanest aisles
— service: always asking if I need help finding anything and generally know what they’re talking about; knowledgeable and speedy/​efficient (maybe my luck because I typically go during non-​rush hours)
— cost: affordable
— discounts: if you forgot yours or didn’t know about any coupons that day/​week you’re in luck! They can spot you.
Cons:
— stock: doesn’t always have what you want; usually the most popular (and sometimes the least wanted) items will be there; I have needed to go to Joann’s if they didn’t have what I was looking for (and didn’t want to drive more than 15 miles to the nearest Michaels store)
— width of aisles: narrow than some other Michaels, so you’ll likely bump into someone else or someone else’s kid running around
Can’t rate on the bathrooms because I’ve never needed to use theirs. Although next door at Barnes and Noble they’ll probably have more soothing potty music for you. Just saying.

I went in & an associate Jared was very condescending towards me at the register, didn’t appreciate it. Why have people who aren’t friendly.

Another typical Michael’s experience. Staff had items behind the counter waiting for me, but I had to wait in line to get to the counter to obtain them! I was relieved to be picking up items from the last Michael’s store for awhile.

So glad I’m not crazy and everyone on here says how horrible the customer service was.
Wow… Just wow. I’ve been to this store multiple times and never had as many problems as I did this time. I came in looking to buy some decorators for my house, and some fake flowers. All the flowers said 40% off. And so did the glass bottles I was about to buy. I asked a gentlemen where some pint was, he was very helpful and incredibly nice. Same with the young lady who checked me out (Caitlin) she was super helpful and nice. Then I asked why the glass bottles weren’t ringing up as 40% off. And Caitlin asked another employee (Lori J.) and she gave me the rudest look and said no they aren’t and I pointed to the sign and she goes «no if you had actually read it correctly it says…» And she had the worst attitude. And was just so rude. I can’t believe how sweet half the employees are compared to this lady. The two employees the male that helped me and Caitlin were young, and so helpful. And this older lady Lori was just so disrespectful. You would think being older you’d have a little more respect for the customers. But no. Great store, yes clean, but should teach their employees some respect.

We went here to pick up one item while vacationing nearby. Wife needed it for a project she’s working on.
This Michael’s is fine, I guess. It feels smaller than others. So glad to find a discount coupon on our phone to use and save some serious money.
What struck me is we’re waiting in line with three people and there are two employees at the registers. While one is settling an issue with a customer and the store’s manager, the other girl was on a register and then left for her break. Saw her go inside a room, probably the breakroom. It’s not like the store was crowded or there was a long, never-​ending line, but there were four customers to help.
Once the manager was done with the issue, he was off to another part of the store, walked by the front and tried to find something to do to look busy while not really doing anything of value.
Must be misery working here and having to deal with all these customers.

I stop in here now and then. Most of the time it is around the holidays for themed merchandise. I try and stop in late in the evening as the check out lines can get long. Pretty much agree with everyone on that but not the staffs fault. Sometimes they have some good deals during the holidays. Place is relatively clean with things in there general area.

My mom and I stopped by Michaels last night, and it was busy as usual. We were happy that so many registers were open. Once all of our items had been scanned, my mom frantically searched on her phone for her coupon and had major struggles. The sales assistant, ELAM, was extremely kind and patient, and my mom eventually found the coupon. Unfortunately the items had to be re-​scanned but Elam was so professional assured us that it was an easy thing to do. We left the store happy all because of Elam’s warmth… a rare thing in many stores during the holidays.

I waited in line for about 20 minutes to buy ONE 59 cent poster board… that is ridiculous. There was only one cashier available for service and the line grew very quickly. They did not have enough staff to accommodate their line. Very unimpressed.

Unfortunately, the other reviewers are pretty accurate. Customer service is poor at this store mainly due to the fact you can hardly find anyone available to assist you. There is always a long line at checkout too. Which for them must be good for business but not its customers. I would go to a different craft store if this wasn’t as convenient, being it is right down the road for me.

They don’t have everything I need, but I get yarn there often. Not the best place for yarn. I wish it was better. Terrible customer service. Of all the times I’ve been to Michael’s, there has never been anyone around to ask for help. One time I stood in the framing department for ten minutes. I decided to call the store in my cell phone and tell them I was standing and waiting for someone to help me. The reply was, «oh, she’s on her lunch break. I’ll see if I can find anyone else to help you.» I continued to wait. Someone finally came. No apology. Not friendly. I have found mostly what I need in other departments, but again, there is never anyone to ask for help, ever.

Pretty good quality crafting items. Price is inexpensive for sure, but the service isn’t really there. I like it more than most Michaels because the building is newer than others.

I spent 60 to 80 dollars here for Christmas art and craft for a school i help out and for me I spend about 20 to 80 dollars mor model cars I put to getter this store alsome and friendly

Definitely my go to when I need crafty things for baking, arts & crafts, or décor/​gifting to do for party celebrations. I love that I can pull up discounts in my phone that they can scan.

I had to log on and check the other reviews and make sure I wasn’t crazy … it was both refreshing and disappointing to see that everyone else agrees that the customer service here is terrible — probably the worst in any store I’ve ever been in. Generally you have a bad seed or two but everyone here is just … miserable.
I often wonder if it’s just Michaels that is a terrible place to work … or perhaps the store manager is a cruel tyrant … or most likely their products are made from the crushed hopes and dreams of the very people they employ.
I imagine the ladies that work here go home to their 12 cats and tell them all about the «nasty» customers that had to interrupt them whilst they stocked shelves and avoid everyone. Trying to coerce Lord Nibbles or Mr. Purrfect to rub their shoulders from having to shrug unknowingly to all the questions they were asked.
Good luck trying to checkout in less than 15 minutes! They tend to keep one register open while 1 – 2 other employees mill about their registers fiddling with things and avoiding eye contact.
So why 2 stars? Michaels hands out those damn 50% off coupons like candy … can’t beat deals like that! Just make sure to do your research on products before hand — no one there has any clue about arts & crafts and you’ll be good!

I shop at this Michael’s pretty regularly. It’s not that it’s the best store in the world, but they do often have what i want, although the regular prices are pretty high. Luckily, they do have some decent clearance prices and sales. This week, I went in looking for some small ostrich feathers. They only have LARGE ones. I was bummed. I checked the craft aisle that has feathers on it and they had just plain feathers, you know like from a crow or something. haha. I grabbed some of those and on my way to the register noticed a clearance rack of feathered wedding décor. HOORAY. 70% off of small ostrich type feathers and other white feathered items. I stocked up.
SO, this was a good experience. Sometimes I walk in and find exactly what I want. Other times, forget it. I never interact with sales people, because they usually aren’t out on the floor and I’ve never been approached by anyone to offer assistance, but I’ve tracked people down in the past when I had a question. But, the one disaster is checking out… always long lines. I do applaud them for finally making a bankers line. That makes me so very happy, that I forgive the wait a little bit knowing that someone isn’t going to cut in front of me.
Overall, I like Michael’s and this one is so close to home, they get a bit of business from me. I’ll be back.

I stopped in to check out the bridal accessories.
There are a few girls getting married this year, and as MOH (maid of honor) of one of the weddings, I decided to see what was available.
When I was planning my sister in laws wedding last year, I purchased everything at Party City. Needless to say, I spent waaaay to much.
Surprisingly, I did find some cute stuff that our party will be purchasing for the bach parties. I wouldn’t have expected to find comparable stuff at a crafts store.
The store seemed cluttered and disorganized, however. As OCD as I am, it made me feel claustrophobic.