Freeway Trailer Sales

Customer service is not the friendliest people in the back. You have to walk around trying to find an employee to give you a hand in the back in the service area.
Very overpriced on their service I well be taking my Business elsewhere!
The only good thing about this place is the parts department.

The two stars are for the hard-​to-​find items this establishment provides.
A lot of these items can be found at your auto parts store for a lot less money.
I usually don’t write reviews but I had to comment on the very poor customer service that this place offers.
The customer service is so bad that I’m about to tell them in person, but hopefully they read this. I ask for their advice and they basically ignore me or tell me as little as possible and then I have to figure everything out myself. I just wanted some options on trailer lighting and what I could bolt up to the bumper etc.
The Fat guy with the white hair is always in such a bad mood that I’m always afraid to even ask him a question.
The Old short guy at the counter always ignores me when I ask him a question –he literally just turned around and walked away one time. but then makes weird mouth noises.
I ask for their advice and they basically ignore me or tell me as little as possible and then I have to figure everything out myself.!!
I mean the place is so boring and depressing you think they want to help people out to make their life a little more exciting.

Being one of the only RV parts stores in the area I have often found myself forced to go here although I’ve always dreaded it and done everything I can to avoid it. I mean, look at the store. Half of the products on the shelves are covered in a ¼ inch of dust. There is one gentleman there who is always extremely helpful and friendly and is the only reason I didn’t stop going there long ago. Otherwise, I always shudder at the thought of having to deal with anyone there. Usually you feel like a major inconvenience just walking in the front door — that is if anyone will even acknowledge you. Most people I know feel the same way. However, I recently had a phone experience with a woman who, much to my shock and horror, turned out to be the manager. I had called in search of a very common, easy to find part and simply wanted to know which of the two part numbers I had was the correct one for the model I had. After about 10 minutes of a very unpleasant conversation turning into an actual argument and her giving me every part number except the two I knew to be correct, being told they clearly didn’t make that part any more, I obviously didn’t even know the model number of the appliance (the label is right on it) and I basically had no idea what I was doing — she hung up on me. I waited a few minutes and called back, hoping to reach someone else, but unfortunately she answered. It was when I asked to speak to the manager that she, Tammy, informed me she’s the manager. I was floored. When I mentioned the part about her hanging up on me, she said «Oh, did I hang up on you? I didn’t realize that (sarcastically). I had customers standing in front of me.» I do not know how they manage to stay in business with a store manager having an attitude like that. She clearly doesn’t know her business as well as she should either.
I then called the other RV parts dealer in town and gave them the exact same information I’d given her. In less than two minutes I was told the exact part number (one of the two I’d given them), that they had it in stock and the price. It was a short, pleasant and productive conversation.
I informed Tammy that although I’ve tolerated quite a bit from that store for some time, she finally lost my business and the business of everyone I know. I recommend you make the effort to utilize the services of a store that actually values you as a customer.

Had the part I needed. Staff was very friendly and answered all my questions. Even gave my boy a toy RV. Good people. I’ll be back.

I showed up with my project trailer to get a quote on some welding and re-​wiring work. After explaining which problem spots I wanted fixed, they took one cursory look at my old trailer and said it «wasn’t worth it». They assumed that I wasn’t able to spend the money it needed to make it serviceable. So, I have taken my business elsewhere. I found a very nice guy in Valley Center willing to do the work needed. Do not go here! Terrible customer service!

Avoid this place at all cost. Service dept is slow, uncommunicative on the status of work, and will try to sell you a new trailer one piece at a time. Don’t trust their quotes for service work either. Tried to charge me almost double initially quoted price at pickup time.

I purchased a trailer plug adapter for my truck here. The salesman sold me the wrong item. I didn’t open it. I tried returning it 4 days later and the black haired kid with a crappy attitude says we don’t return. Electronics. Well it ain’t posted no where in the store. They have a sign that reads 30 days returns.

Called ahead asking about rv dump station as we were on the road coming back from a trip. Was told they were open til 4PM. Arrived at 3:30 and saw an employee who told us to drive straight back. As we were getting rv in position we were approached very abruptly and told the gate was closed and we couldn’t come back, by the same guy mind you that told us to come back. He was beyond rude and argumentative. Never EVER giving these SOB’s a second chance for dumping, service or anything! Our crap is too good for these guys! Avoid!!! Zero stars if that were an option.

Loved these guys. Brought my horse trailer here because of a short in the electrical system. Southwest trailers was previously paid to replace all the wiring because of intermittent problems. Turns out SW only replaced part of the wiring and then put a rivet right thru the electrical system when they put the trailer back together. So frustrating. But freeway fixed it in record time so we didn’t miss our horse show. Great place.

(1.) First time going in I needed to replace the axle on my trailer. The guy in the parts area told me (very rude like) the service area is out back. When I pulled to the rear of the store the mechanic just stared at me like he wanted to kick my ass. After I waited for about 3 minutes of this I decided to approach him. He said «What do you want»?
I’m thinking already I made a mistake. I tell him that I want to order and install a 4″ drop axle on my trailer. He said that he would have to pull the axle, $ 150, measure it to get a part # and get back to me in a week. I told him that the manufacture label is on the axle with part number for reference. He told me to go into the office to make an appt, completely blew me off.
(2) Decided to give these guys a second chance as anyone can have a bad day. I needed a replacement light bulb for my trailer and was unsure of which one to get. I went in the store, with the trailer out front, and told him the lenses over the bulb was silicone on and could he tell me which bulb I needed. He (the fat man) laughed and pointed to a board with a bunch of bulbs and said «you tell me»? I gave him the make and model (and the trailer was right in front of the store) and I said Can you help me out? He turned and walked away… really!
3. Let’s not go there… this place sucks!!!

We recently purchased a used trailer and as first time trailer owners, I had no idea where to start. I first made several calls to the service department at Freeway Trailer and to the really nice lady that answerings the phone. I am sure my questions were very basic and most likey very «dumb» but I was always handled in a professional, kind manner. Because of that, we chose to take our trailer there for repairs. I felt that the service manager was very upfront and honest with me. I would often call with more questions and everyone was so friendly and never seemed to be bothered even though I knew they were extremely busy because they had alot of trailers and motorhomes they were working on. The work was completed quicker than I expected. The price, we felt, was very fair and you knew exactly what you would be paying because they were very good with providing us with pricing as each repair was being done. I would highly recommend this business to anyone needing service. Their store also is FULL of supplies and parts. Tonya B.

I brought my pop-​up trailer down here for bearing cleaning and repacking with grease, they told me they could get it done in the morning. Since I lived quite a ways away I said that I would wait for it. The morning came and went and the trailer just sat with no activity around it. They had several workers rambling around but seems no one was in a hurry. After lunch, one of the workers finally moved my tailer closer to the garage and started working it. I watched and they did a good job of cleaning and then packing. All by hand. Good work was done but it was way slower than I realized it was going to be. They had a good parts store there, too.

These guys may know their trailer parts, but they seem less than enthusiastic about selling a trailer. Maybe I’m just overly sensitive. The first time I went in to look at trailers I was directed to just go have a look. Some people may prefer to be left alone when shopping, but the way I see it, if I’m going to throw down thousands of dollars at your business, at least act a little excited about a customer checking out your product. Another time when I called to see if a sales person would be able to answer some questions if I came by, I was told the sales staff went home. It was only 3:30. I’d expect the person answering the phone to at least take down my number and have someone give me a call. Instead, I was left with the impression that if I couldn’t get there before 3:30 then tough luck. I did ask if I could make an appointment and it turns out they will stick around for you, but it’s just such a bummer to deal with a business who seems indifferent about starting a relationship with a new customer.