Pep Boys Auto Parts & Service

Service guy is charging $ 110 to install battery even with free battery Install coupon. Not going for it and buying battery at Autozone.

The service was fine the two times I have been there. They are nice and didn’t try to sell me into things I didn’t need. Pretty average for what I’m expecting from a place like this. My biggest complaint is that appointments are useless. Both times I made one online and still waited for over an hour before they pulled my car in.

Making an appointment here is pointless. My girlfriend made an appointment at 0900 for a smog check, oil change and tire rotation. That would normally take less than an hour at most places. Two and a half hours later, here I am writing this review with no clear estimate of when it will be finished. I still see the hood open with no one near the car. They did the smog check first and finished that around 10, and immediately pulled the car back in but did not start working on it until 1050. I presume it’s because they don’t make much off oil changes, so it was last on their priority list.
1140 now and still no end in sight.

Unilocal review pending:
45 min later after scheduling an online oil change appt and receiving a confirmation, my car is still in parking lot.
Went to retrieve vehicle and leave. Hey said they were pulling it in now; it was up to me. I could go, or they could service.
At this point, I’ve waited too long so I’m biting the bullet and just accepting the poor service.
I informed the attending mechanic that if I had just been updated, it wouldn’t have been a big deal. After a pregnant pause, he apologized.
One hour 29 minutes and it’s ready.
Now have been told that the pricing I asked about from 2 prior visits isn’t notated and have been asked who told me that.
Attendant was apologetic and obtained manager override.
Attendant apologized again, specific in addressing my complain. I believe it was so his Manager could hear.
Maybe this was why he had delayed in apologizing before…(shrug).
So my balanced summary is
Communication: D
Value: (excellent price vs 90 min wait) C–
I guess that’s 1 star. Too bad. I’m hoping this is an isolated incident.

Called first & told to come right in to install a new battery. Was told they would get right to us. Had to try to find right battery for our car. Salesman at front with no customers would not help us. Then told someone would help us. 5 mechanics standing around & talking, not one would install out battery as promised, waited ½ hour. Ended up going across the street to o’ Reilly, buying & installing a new battery in minutes ourselves. Terrible customer service at pep boys & they have lost our business! Don’t even deserve 1 star!

Took our car here because the radiator was leaking. Arranged for a new one. Jorge said the car also need a new pump. Okay, so $ 1600 later, he then says it needs another $ 3000 of work. Really? Like you couldn’t have figured that out before?
Never going back, ever. One star is okay since my husband used to buy stuff at Pep Boys, but now it’s on our blacklist. O’Reilly’s rules!!!

Helped me assemble some struts that I didn’t have a spring compressor for. Cheap, easy, fast.
Yeah you might have to wait a little longer in the waiting room for service, but that’s just the name of the game sometimes. Patience goes a long way. Nice staff, helpful. Probably do business with them again in the future.

Went for an oil change. I was told they were already full for the night. Suggested I make an appointment for the next day, so I did. I showed up for my appointment and again was told that they where full. I told them I have an appointment. Response we’re already working on a car that had appointment. You’ll have to wait and probably be done around 8:00. My appointment was 6:00. I made them work on my car. Also I’ve NEVER been charged for tire rotation which now they were going to do. I DON’T think so. Not happy with them

I could go on all day long about this Pepboys auto repair. I drive an ’03 VW Beetle and every time I’ve taken my car to this Pepboys for service, the price is always right and the customer service is out of this world.
These mechanics go out of their way to make sure you’re happy with the service and status of your vehicle. They have always been patient with me and they never make me feel rushed when I have questions to ask them about the repairs. Jordan up at the front was so helpful the last time I was in, and Harry is one of the best car mechanics I’ve ever met! I trust these guys with my car more than I trust any other car repair place in the Escondido area. They know me by name and they always work with me to get me a price that works.
To the people that complain about the time it takes to get your oil changed: if the hour or two time frame really bothers you that much, go change your own oil. This Pepboys has a lot of customers who come in every day, and frankly 1 – 2 hours is not that long to have to wait to get an oil change. If I go to the dealership for an oil change I usually wait that same amount of time. Chances are, if they’re taking a long time on your car, it means the job is being done right.
Thank you, Pepboys, for always getting the job done in a quick and friendly, hassle-​free manner. You’ve got my business for life.

Daniel and his crew at this location were absolutely awesome to work with!!! We had new tires and an alignment done on our Land Rover on Sunday.
Will recommend to all our friends!
Thanks, Daniel!!!

Always helpful and friendly. The mechanic named Harry figured out a nagging problem that 2 other shops could not diagnose. Been faithfully servicing my truck here for the past two years and have not a single complaint. Won’t take my truck anywhere else.

The service was amazing. The customer service was on point. These people appreciate their customers. They do not try to force unnecessary repairs on you. They have in me a customer for life

Well I had to go to pep boys twice last week. The first time I went went into the retail side. There I was helped by an employee, Ramiro maybe (I forget), was extremely helpful and knowledgeable. A few days later when I failed to get my car working on my own, I had it towed into the shop. I’ll have to update this with the name of the individual who fixed the car, but he did a good job. I was kept updated with phone calls and as money was tight they did a great job to work with me. Overall on both trips here I was very pleased with the employees and service received.

Mark the shop manager took care of my tire issues promptly and efficiently! I was in a rush for a meeting last Saturday July 11^th, Called Pep boys the night before Mark answered and said little late to come in to swap out my flat tire for the spare so come in on Saturday AM. I was there promptly at 8:00am and he put me top of the list and I was in and out of there is less then 20 minutes. Cost of job/​labor less then $ 8. Fan for life!

Terrible service-​rude and unprofessional.
Oil change takes an hour!
Last time Im coming here

Made an appointment online for an oil change for my car. When I arrived, I waited about 5 minutes for someone to help me. Said it would about 40 minutes to do the oil change. Making an appointment made no difference because it took 2 hours for them to get it done. Every time I go here they never fail to disappoint. Won’t be coming back.

Have had work on my commuter Dodge Stratus and my Ford F150 many times before and each has been a very positive experience.
(05÷04÷2015) had the Dodge Stratus towed in only to be informed that my timing belt broken and is in need of replacement. Good thing I wasn’t driving when it broke IE: startup in the driveway and broke. Fingers crossed for no valve damage because your stock price is down so I can’t afford much LOL!
(05÷06÷2015) had my Ford F150 dropped off due to a brake line leak at the rear axle passenger side flare fitting.
Now I’m down two vehicles with no spare and $PBY stock price is down again today.
COME ON «Manny, Moe and Jack»…don’t let me down… need a car for the work commute in the morning. :)

Megan & Nicci Helped Me … VERY good customer service ! Answered all my questioned ! VERY personable ! I Would defiantly go to Pep Boys & Megan & Nicci For All My Needs !

These guys are professional both in the way they accomplish their work and the way they treat their customers. Used this place on and off over the years. Had a recent stint where I had to tow my black 1990 Cadillac Deville in to get the radiator replaced which was done quickly. Couple weeks go by and I had another overheating problem and had to tow it in again. This time their team had issues replicating my problem. Few days go by and a couples tests in I think I’m racking up a steep bill. They never found the source of the problem so when I finally walk in to retrieve it and see what the damage is I am happily surprised when Louie tells me there is no charge. Regardless of what anyone else says, that kind of professionalism is all you need to know that this is a trustworthy place. Both Mark and Louie are who I worked with and they are good guys. So thanks

The gentlemen working here are awesome. I came in for a last minute tire emergency and they reassured me that they would make sure that they would fit me in while everyone else in the area complained that it was too close to closing time and could not help me. When I got there, they were very professional and did not try and «upgrade» me to anything fancy. I left feeling very happy in my decision and I know that I will be back here again for more services.