Firestone Complete Auto Care

It’s raining cats and dogs and I walk out of the office to get lunch to find my back tire is alarmingly low. The closest gas stations are a newer 7 – 11 with no air pump and a very old one with a broken pump. But a nice gentleman told me about this place and said they would help me out.
The young woman at the desk was super nice and the tech that checked my air was as well. He checked all my tires, filled the low one and even replaced two missing valve stem caps!
While I did not have any more done at the time, this place will definitely be on my short list for repairs… especially since I’m probably going to be in the market for new tires soon!

I recently went here for a scheduled oil change and was impressed by the level of customer service. For one, the wait was not longer than one hour and usually, even at dealerships, you could be waiting much longer for a very simple service. The staff was very attentive and did not try to push any additional services which has been my other complaint with many auto dealerships. I would certainly recommend for any type of car service.

Great service, great price, and a great manager.
This is the second vehicle I have brought to this location for brake issues; pads and rotor replacement today. The price was fair for the work being done and the manager was great to work with.

Check this place out. Great location with friendly employees and reasonable prices. Fyi, they also have a pre-​purchase inspection for about $ 22 so get your used vehicle checked out before you buy it by ASE Certified technicians. Close to the Denver Tech Center. Near the corner of Arapahoe and Yosemite.

anything that involves car and money is a huge downer. I went in to have my front tired checked because my car was shaking at any speed. I was scared of a blow out and took it in without an appointment. They graciously took my car and told me to come back at 5. They took all my info phone number etc. When I came back turned out the did not take my number correctly and had tried to get a hold of me to alert me that I needed new from tires… They has all my tired off the car and not ready to go by any means. I agreed to buy two new tires but the next catch is they only had one tire in stock and could not get another one in that day. Hmmmm interesting. Why would you not plan for that and call another tire in? Well good news they have 4 tires in stock that I can buy! Kind of seems like the swindled me…

This place is a complete ripoff! We took our car there for some repairs and were quoted over $ 2000. We then took it to another shop and they said the repair didn’t need to be done at all. Don’t take your car here for a repair!

Service was great.
Beware of the warranty on tires — its pro-​rated.
I paid 50 bucks for a warranty 1 year ago and it just so happens that my warranty covered 50 bucks off the tire.
Seems more like I prepaid to have my tire fixed.

I had a service engine light come on a rental car and was sent here by the company. The store manager went to work pulling the engine codes and trouble shooting. He spent about 45 minutes looking into the problem without success. He did give me piece of mind on a critical trip by telling me that the car was still drivable.
I asked him about billing the car company he said they would not pay and the car was still under warranty. I was impressed by his customer service and go the extra mile effort. Thanks Josh!

I got a flat tire in the snow at 6:58 and Firestone closed at 7. Both the front desk worker and mechanic at the Englewood Store stayed way past closing to help me with my car on a snowy evening. They were super accommodating and nice. I would go back anytime.

The team at the Greenwood Village Firestone is great. I’ve been taking my vehicles there for 20 years. I can trust them to fix my car and not take advantage of me. Johnny (the manager) is a person you can trust to give honest advice.

Atrocious shop. To be quite frank, I think 1 star is quite generous.
Ill never go to this shop ever again. I went in for a transmission flush and a brake job. Both of which are very routine, very simple maintenance jobs. When I came in I informed them that my rotors were warped and I knew that because of the feel of the brake pedal when braking. So those needed to be turned or replaced. I also told them that I wanted the pads replaced with EBC brake pads. I informed them that the transmission was a CVT transmission that requires special trans fluid and I knew that it needed be done because thats what the service manual says for the mileage on the vehicle.
They told me that they had to do a brake inspection regardless ($ 22) but that it would be applied to the brake job and not to worry about it.
So far, so good.
They didnt know (even when using the computer) that my car is ONLY available in V6 and only one model of V6. This is AFTER I informed them of the engine model number, size/​configuration AND displacement. Not sure how they couldnt figure that out with the aid of their computer system. Whatever… as long as they do a good job, right?
So Im waiting for them to order whichever parts/​materials they need as theyre performing the brake inspection. The brake inspection came out to read EXACTLY what I told them when I came in. No surprise there. As long as its applied to the maintenance being done, the only harm done is they wasted some of their time. Then Im informed that they dont have and cant find any of the materials for my car. They tell me that they dont have what they need to turn my rotors, dont have any of the required transmission fluid (its pretty common and is available to order just about anywhere), and I told them that EBC has distributors all over the country. And if they cant find one nearby, you can order them off of their website. For reference: I have had EBC brakes installed on 4 different vehicles, 2 of which where in Colorado (the springs AND denver), and the other 2 were in VERY small town NW of Seattle and Tacoma, WA respectively. So I tell them «fine» just replace the rotors (which only needed to be turned because of the remaining thickness) so I can apply the $ 22 for the brake inspection towards the purchase which would otherwise effectively be thrown away. Then they told me they cant order my rotors either!
Needless to say I left, completely dissatisfied and took my car to another shop. I happily paid the $ 22 and took it as a small loss considering that my car didnt have work done at a shop that is THAT incompetent.

I took my wife’s Murano to get a leak check out. Firestone told me that it needed a complete new front end costing over $ 4K. I called a Nissan dealership and they said the symptoms I had would not need what Firestone was proposing. After taking it down the street to the Nissan dealership I needed a Power Steering hose for $ 300. Not sure if it was dishonesty or being inept. but would recommend you take your vehicle somewhere else.

These guys are the best! We got a quote for a great deal for putting snow tires on two cars. They did the first no problems and when we brought in the second, they inspected the normal tires and told us that we actually didn’t need the snow tires because the current tires were just fine. Amazing! Not often do you get an honest salesperson in the car industry. Thanks Johnny, we will defiinitely be back next time we do need tires!

I would rate this Firestone a big fat zero if I could.
Took my car in for a routine oil change and was told after wards that I needed both back shocks and one side of the front axle shaft replaced. Estimate $ 912.91.
To cut a long story short I took the car to GO Toyota just down the street. No surprise. Nothing wrong with the shocks and there was a loose clamp on the axle which they fixed. Charge? A big fat zero!
Give me a break, Firestone. I’m putting a kid through college.
Tried to talk to the service manager this morning about the disparity but she was too busy.
Won’t be back.

2010 marks my 5^th year as a customer at this service center. I have shopped around at other similar businesses using coupon deals, but this is the one that I come to for all major repairs.
I have yet to talk to a member of the Firestone team at this location that was not polite, knowledgeable, and easy to work with. They let you know what needs to be fixed now, and make solid recommendations for future repairs. Rides to work or home for long repair times are offered. Coupon are usually applied on request if one is available and you didn’t bring it along. One of their mechanics is excellent with Hondas if you need an expert.
Even when I had a problem with a tricky check engine code I was able to bring the car back until they narrowed down the problem and got it right. I was only charged for the correct repair and parts. From oil changes to transmission repairs this team provides great service all around.

Excellent service! Friendly and knowledgable staff.
Though I took my Jeep in for minor repairs, there was some damage that needed fixing right away. Deb called me at the agreed upon time to let me know the status, and I trusted her recommendations. My car was done when they said it would be. I got a ride back to my apt and a pickup when the car was done, a very helpful perk, and a lovely conversation with Hope.
I have a lifetime alignment with Firestone, and I highly recommend it! It’s been a great value.

Sometimes I think auto tire executives drive around town throwing roofing nails onto our roadways in order to drum up tire business. How else do you explain why me and two other guys would be pulling into Firestone at the same time with rapidly deflating car ties due to nails?
For whatever reason it happened, I got a flat tire fixed at this Firestone on Arapahoe near I-​25 in pretty short order. The guy who waited on me at the counter didn’t try to ‘upsell’ me on getting a new transmission or valve job either. In the end the price was pretty reasonable too.
This was the second time I used this Firestone (previously was there in 2008) and the service was pretty good that time too for an oil change and other minor repairs. I’ve had much worse experiences at auto repair shops, so I’ll give them 4 stars.