H&R Block

I agree with some about this branch being awful. Not only is the customer service awful, but they lost my paper work. Like what the hell is that. I’m trusting a company to help me with my taxes and they can’t even keep track of paper. The worst part is they never called me to tell me. I called because I needed to sign a couple more forms before we were done. And they inform me I need to come in with all my paper work again. I will not step foot in that place again. Please find another to do taxes.

Unfortunately not a good location. I would definitely suggest trying a different location or a different company in general. I felt like my questions were not answered, our tax «pro» kept uncomfortably laughing at us and our concerns, he told us he «didn’t want to deal with this anymore» in reference to our questions, and at the end of the day we ended up getting charged the fee for filing even though we didn’t even end up filing with them today. I feel incredibly taken advantage of and i wish I would have checked this location’s Unilocal before booking with them. I will definitely be contacting headquarters because this experience was unprofessional, not helpful, and a complete waste of time.

Wow! What a pleasant surprise. Went in to have a complicated return done. Paul Wang assisted me, explaining in detail everything he was doing. I was expecting to have to pay a sizable amount of money to the IRS, but I came out with a generous return! He is an enrolled agent, and besides having a tremendous fund of knowledge regarding taxes, he is genuinely a nice person. Great experience!

Worst customer service award goes to bitter Sam Firestone. Talk about no tact and obvious distaste for his job. my mother unexpectedly passed away and I was told to get her tax records from H&R block. this guy could barely get the computer turned on. I give him my moms SSN figuring that should give a tax company enough info to at least look her up. he could not do it. he asked me her birthday, and I didn’t know the year and he basically goes off on me for not having a trust and I am wasting his time. I was shocked. I asked for his manager and he straight out would not give it to me and hangs up on me. this is no way to treat someone who just lost their mom. I plan to contact HR corporate office… this is not done.

STAY AWAY!!!
I went in last week to do my taxes for 2014 and spoke to Aaron Oh for about 30 min. It was very difficult to understand him as he has a VERY heavy accent. After he gave me my final numbers and told me the charge was going to be $ 264.00 for a simple w-​2 form, I said no thanks. I decided to go elsewhere.
A few days later when I went to the other place which was in Los Angeles (about 35 min away), I realized that I didn’t have what I needed. Good ol’ Aaron gave me back my folder but decided to keep my w-​2 and another form. I called the office desperately hoping that they would fax me my paperwork since Aaron kept it without my authorization, and this guy Mark told me there was nothing he could do – he was incredible rude and unhelpful and transferred me to Sam. Sam said he couldn’t do it about 25 times before he decided to verify who I was and then fax me my documents-​only to then say he couldn’t find them. So I had to cancel my appointment and drive back from Los Angeles to Encino just to speak to Aaron and get my paperwork. You can imagine how that conversation went. Instead of apologizing for keeping my stuff without my authorization, he decides to tell me that I wasted HIS time. Yeah well, he can’t even begin to compensate the time he made me waste! He was SO rude and unprofessional, it’s disgusting.
Anyhow, I ended up doing my taxes for $ 45 somewhere else. Same outcome, same numbers. I saved $ 219 dollars!!! I could have saved time and a headache from having to deal with the incompetent staff at H&R Block had I gone to the other place first but oh well… live and learn! I’d much rather support a family owned business anyhow.
These people DO NOT have your best interest in mind, they are incompetent, rude and money hungry, plain and simple! Stay away!

Glenn picked up the phone and was very nice and professional. We made an appointment the same day and the manager Aaron gave me a free consult. He took the time to take a look at the tax I had already prepared online. I wanted to see who would get me the better tax return. He was very honest and said that my preparation was good on it’s own and even gave me the break down. He delievered great customer service. I think people shouldn’t be discouraged by the bad reviews, I think they deserve a chance. Thank you Aaron! I am now going to file my taxes :) BUT I plan on returning again for his help :)

WTF… WTF. WTF…
I wish there was like a rate with FIRE icon, YES, I would put that to vote for this place.
I made an appointment online from their own website at 11 AM on Tuesday.
Got to the location at 10.45 AM, the office WAS CLOSED!
I checked on the glass door, there was no one door, even there were tables, fax machine, and craps like that.
I was like… WTF…
I tried to call the office number, the number was written on the appointment confirmation and the guy that I was supposed to meet his name is SEEUN OH.
It was only machine that kept answering me and I finally left a voicemail and of course, there was no one returning my call while I was waiting there.
A short story, before I made an appointment, I went to the other H&R block in Sherman Oak, I didn’t make appointment for this one, but the office was close, so weird, even there were tables, chairs, and stuff.
SO .when I came to the one in Encino, I was like WTF… I waited there for about half an hour hoping someone will come at 11AM sharp, which still didn’t make sense to me if you already have appointment with client, you will eventually be there couple mins before the appointment time.
I had migrain suddenly then I left about 11.15AM, I WAS DONE. That was a JOKE! I got home at 11.30AM and SEEUN OH called me and he was asking me if I was coming or not and he was waiting, I didn’t pick up the phone call, because my migrain was really BAD, got his msg ony from the voicemail,
The next day, he called me again, I explained everything to SEEUN OH.
He was saying «Yes, I understand, I am sorry that this happened to you, but I am in no position to blame, I am a problem solver.»
WHAT? Unprof attitude there.
The he was saying the guy that was supposed to be there the whole day, didn’t make it on time, or whatever, I was like. WHAT ?! Are you serious giving me this reason…
I also asked him some questions and he was like laughing at me because I didn’t understand, so I took that as an insult. I am international so that was my first time to file my taxes and I wanted to do something good here, telling ya.
H&R block, you are so unprofesional, I thought since this is a national office, it’s supposed to be professional. Turned out, some they just hired random schmuck on the street. GOSHHH! I am so mad right now even to think about it.

Guaranteed highest return?- they meant lowest.
I came without an appointment– it was a wait. They put my name down and so I left and came back and I still waited– for nearly 2 hours. The person that assisted me was very sporadic and rushed me through the entire process. He was not thorough in asking/​entering all of my deductions– in fact he cared not about the charities I paid into during the tax year.
False-​Advertisement and it cost me $ 100 to get my taxes done for no return? I do not feel like a valued customer, I do not feel like they were exercising due process with what the law entails in filing taxes.
I will never go to H&R again.