FedEx Office Print & Ship Center

I’ll start off by saying I’ve been to this location before and have had good customer service experiences with printing documents I needed. Today was the opposite. I needed to ship an item out for my business so I thought I’d go with fedex over USPS which I normally use. So I walked in to see how much it would cost to ship to New York. They said it was going to be around 15 dollars plus the cost of the box. I gave free shipping to the person who bought the item I was shipping, so wanted it to be as low cost as possible and the item was only worth 40 dollars. I asked if I could wrap it in brown shipping paper and they said they are not supposed to do that but if it’s wrapped securely and sealed well with tape it would be fine. So I walked over to CVS and bought shipping paper and wrapped up item for 30 min in the store. By that time there was different people working the shipping department, and the guy said that he can’t ship the item with the paper covering it cause it gets stuck in the shipping belts. I have to use their 7 dollar box. I told them the associate earlier said they would let me do it as long as it’s sealed well, and they didn’t say sorry or anything. The other worker even snickered after I said it. I wish they would of told me that in the beginning instead of telling me different stories. I’ll just stick with USPS for all my shipments, never have had any issues with them.

Not enough people working here. Customers standing around waiting to do simple things.

Absolutely, positively, the crappiest service ever. Incompetent and rude staff. The sign that says «full service printing» really means «self service but we’ll charge you more.» Steer clear.

It’s so sad that the state of biz has come to «The machines are against the wall for copies» and just expect you to do it yourself… the employees response to me asking for clarification and help because I was not familiar with this place since it was bought out by FedEx 10 years ago and that’s when he proceeded to explain to me that ever since FedEx bought Kinko’s that it has become more of a self-​service type of place and they will take your order if you call it in but they’re not really there to help you because this is a self-​service place… GTFOH, what happened to customer service? I will take my business to the small mom and pop print places for now on just like I have done for the last 10 years but didn’t have time to wait for them to open today… Not to mention that this place is overpriced drastically for some double-​sided copies. The only reason I gave them two stars is because after the employee explained to me that it was a self-​service place, he actually got off his ass and came and helped me and explained the situation to me.

I’ve never given any place a one star, and I really wish I could give this place a negative star. They have horrible customer service, I stood at their counter for 2 minutes while the employees talked and didn’t say one word to me. Then when I asked if I was invisible they said no but CONTINUED not helping me?!? Ridiculous!!! I will never go back to that location again… which is probably what they want.

Matt was very polite on the phone and even more pleasant in person. Printed my blueprints and handled everything quickly and professionally.
Will definitely be back
Eric

Came to deliver a package today 7÷3÷15 «Rick» helped me out. This dude took the time to explain every little detail to me. Awesome customer service!!! I mentioned to Rick that I had a bit so pleasant experience mailing s package with a different location and he made sure I was satisfied every step of the way!

My review isn’t with this store, it’s with the Pacoima delivery center.
I spent all day waiting for my order to be delivered. The site said it would be today. I kept checking and after 6:00 I called. The rep said that since its a holiday they were still delivering. I had her confirm my address. The unit # was not there so she added it.
Checked again a 9:00 and the web site said the package couldn’t be delivered due to incorrect address.
I called back and was told that it takes 24 hours for it to update in their system.
I believe the driver didn’t try to deliver the package. My name and unit # are posted at the entrance and in the call box. He definitely did not try. He took the easy way out.

Great place, great services, great workers. these guys know their stuff and work hard & good.

Lawrence J had it right — ordered and paid online a print job and waited while 3 people sat in the back laughing with one person telling me that I had the wrong Fed Ex location for pickup after they called me to confirm my job was ready. Had to insist my job was there — it was.
Meanwhile another exasperated woman requested
3 times for help on one of the machines that was throwing up to the only person that was working.
I had also brought in a ready to go package that had my customer paperwork done, stood in line for 15 minutes to «drop off» then the rude girl said the package wasn’t packaged correctly and wouldn’t take it (my office ships regularly, so we know the routine) — I then took the package down the street to the other FedEx location who said it was fine and accepted it to send… THAT location is the one to go to to ship! 15 720 Ventura Blvd, near the McDonald’s– service there is amazing!
Who owns this Fed Ex location? Who is the manager? Someone should know that this location is an embarrassment to the FedEx name. Don’t waste your time here —

Worst customer service ever. Stood in line for more than 5 minutes with two people in front of me. Didn’t make a stink that no one behind the counter acknowledged me because I figured they were helping the person at the front of the line. Turns out they were not. First person turns around and says «guess they don’t want to serve people». Apparently all the people behind the counter were too busy to acknowledge the people standing in line. Thankfully I decided to be pushy and ask for what I needed because it turns out their passport machine was broken and I would have wasted more Time waiting.

I wasn’t impressed with the speed of the internet on the computers available for you to use. I didn’t have the internet when I first moved here and went there a few times to print paper work out. The internet costs per min and with the connection being so slow, I was not impressed.

Generally when I go here, it’s a very unpleasant (and expensive) experience. I usually go to the self serve station, as my job requires me to print, sign, and scan all sorts of documents all the time. The computers don’t have Google Chrome installed, which was strange. So, of course, the best option they have is Firefox, which I hate almost as much as IE. The computers are exceptionally slow. They charge you almost half a dollar per minute of usage AND outrageous prices for anything you print. In the long run, getting the monster printer I’m saving up for would’ve saved me a ton of money for how much I’ve thrown away at this Fedex just waiting for my email page to load.
I would’ve given this place 1 star, but the employee who helped me today actually has a brain and social skills, so even though I waited in line so long that my knees started to buckle and I had to SIT ON THE FLOOR (for another associate to help me), today’s experience was not as awful. So I think it deserves a modest 3.
Nevertheless, I can’t wait to get my own printer.

Hi everyone. Do not go to this Fedex anytime. There is only one person who works in this big fedex office. We’re staying in line more than 30 minutes, and behind me 3 more people. It’s Saturday, and we have to waste our weekend time here.

I came in to fax a document, the fax machine was out of toner, and wasn’t working properly. I informed the employee and he told me that they were aware of the fax machine malfunction. I asked if there was another working fax machine in the center, and the guy told me that it wouldn’t print a confirmation.
Customer service was okay, and they offered to refund $ for the sending a fax on that machine.
If you are aware that a machine is not functioning properly, put an OUT OF ORDER disclaimer.
I think this location focuses on shipping rather than the print/​fax center.

Fast, great, respectable service! I needed to overnight a package and they helped me save more money by suggesting a different packaging. Mario is great at customer service!

Great service! Quick and simple. No hassle great staff
Thank you so much, life saver team

Helpful staff. It was a little short-​staffed when I visited but a business cannot have 5 people working there at all times. Too many customers are impatient. I feel like this place should have a sign on the wall that says «Patience is not simply the ability to wait — it’s how we behave while we’re waiting.» I could not believe how some customers were acting while waiting.

Went in with a friend to send a package. We were told they couldn’t send it because the box was too big and that the driver would send it back if they heard rattling. Convenient enough though, they can pack it for $ 5. Due to an error on my friends side though, we ended up not shipping. Either way, Carlos the «center manager» was unpleasant and rude. I’ll make sure to make the trip to Topanga before I return to this location.

this is fairly new location, its actually pretty clean and people working there are nicer than wht you usually expect of a kinkos
if i have to go to a kinkos or fedex, this one is definitly my choice
the machine that prints their receipts is super slow but still
a good location altogether
another good thing they’re in a big shopping center so theres always parking