Healthy Back Store

Yep, 5 Stars to these folks!
They went out of their way to get my fantastic new Zero Gravity chair to my home before Christmas. The chair is great, the service was great, and the delivery guys were great!
I’ve been sending people to this store for years to get lumbar supports, pillows, chairs of all kinds, and other comfort accessories. Their prices always seem fair and they always seem to have a good selection.
Give ‘em a try. You’ll be glad you did.

And it’s Healthy Back store I had bought a adjustable base and I bought some high end patio recliner chairs. Both the recliner chairs which wear a French manufacturer and the adjustable bed base had issues. The adjustable base was squeaking and the cloth with peeling off from it and the black which surrounded the frame got everything else that was close to it black including the mattress and the walls., when I asked Cheryl, the manager, to replace or return these items, she refused… She said, go to the manufacturer which was Leggett and Platt. It was well under a year that the items were defective and she did nothing about it and refused to give me any decent customer service in any way… What would the chairs, she had me do the same thing, to call the manufacturer and refuse to help me with them or take them back… I would not purchase anything there again because of the customer service I received from Cheryl, the manager… And of the management has changed and I may reconsider that store but I hope that it has changed for the better. I also found that the contract said that I would have to pay a restocking fee if I return the mattress. They did not tell me that they said that it would be a free return after the trial. Of a certain amount of days. they were not out front in describing what the situation was with the return of a mattress and the fact that you do have to pay if you want a refund it’s only a free exchange for another mattress. You cannot get your money back without having to pay either a restocking fee or a delivery fee which is not what I have been told.

Thank you Healthy Back Store. You made good on an incorrect order from many years ago. We purchased a chair that after a few years started to crack and peel. When I went to report our premium leather needed to be replaced we discovered we did not receive premium leather and Healthy Back Store replaced it for no charge. I would give them TEN stars if I could. Thank you John

John, store manager, is very knowledgeable re: TemperPedic beds and other Healthy Back products. He spent considerable time helping us pick items (bed and an office chair) that are working out well.
The delivery/​setup service is excellent: on time, friendly and exceedingly professional.
Highly recommend products and this location.
Jill V.

If there was anything lower then a one star I would have chosen it! They will tell you what you want to hear and once you have paid… There’s absolutely no follow through. It’s the store manager

Went in today with my Mom to get me a new mattress. I’ve been having back problems, so time for a change.
John helped us & was really knowledgeable about what would be best to help with my lower back. He also had a ton of other great suggestions for my desk & my car for added support, throwing in a lot of the items for free with the sale of the mattress!
Super great experience :).

It is unfortunate that I am writing this review. The sale of my new bed and level of customer service at the time of purchase and delivery was excellent. Unfortunately it has been a month and I am still waiting for the set of shorter legs that I ordered when I purchased the bed. They can’t tell me what or where my order is. They are not getting back to me and I am left waiting and wondering. The crazy thing is I can go on the Tempur pedic website and order the exact same thing and get it in 2 days. I am very frustrated at this point. Customer service has gone down the drain. The answer I was given today was well that’s just the way we operate. I have contacted purchasing and waiting for a response.

Salesman John was fantastic and the Healthy Back Store stands by their 90 day satisfaction guarantee! We recently bought 2 chairs which were promptly delivered and set up for free. We used them for a month but because they were rather large we felt they just didn’t look good in the space they were in. I called John and without hesitation he refunded our money and organized a time for them to be picked up. Although these chairs didn’t work out for us, I would not hesitate to buy another product form here and would highly recommend the Healthy Back Store to all of my friends. My experience with John and the store is top notch customer service! Glad we have this store in Encinitas.

The store has a great sales team (Steve — only reason we bought there) that is very knowledgable on the beds. They, however, CANNOT deliver. We purchased a TempurPedic bed through them, with a pair of pillows, bed cover, and sheets. Setting up delivery of the bed was HORRIBLE. Delivery of the sheets was HORRIBLE. We purchased the items on a Friday and were told that we would get a call on Saturday to schedule delivery. No call. When I called on Saturday to ask about the status, I was promised a call on Sunday — I even told Julie that it was ok if I had to wait for Monday to get a call, asked her not to promise a Sunday call back, but she insisted I would get a call Sunday. No call Sunday, and I had to call Monday. I had to coordinate directly with the delivery service and they did not call back on the phone number I asked them to use for delivery confirmation 30 min prior to arrival — we had to scramble to get home to accept delivery. The sheets is another FAILURE. The sheets were not in the store on Friday and promised to shipped. On Monday I asked about status and was told it was being FEDEX from Hillcrest and I would be emailed a tracking number. Tuesday, no tracking number, no sheets. By Friday, still no sheets, no tracking number — it could have been driven from Hillcrest. Use this store to do your research, then buy somewhere else that can deliver. For $ 5k transaction, we got some of the worse service ever.

I just have to say, my husband and I love our new bed-​Tempur-​Pedic Rhapsody! We seriously sleep like babies and have eliminated our back pain associated with improper alignment. Thank you Julie for helping us choose the perfect bed!

i had to write a review this minute for John who is at the Healthy Back Store in Encinitas. My mom had recently purchased a mattress set that she no longer needs (due to going into nursing care). I called and asked if i could get the selling price/​details etc so i could sell it. I spoke with John who gladly gave me all the info I requested and also what he thought it would resell for as well. Obviously, he didn’t have to do any of this, but I am so happy he did. THANK YOU JOHN!

New bed Amazing Delivery guys (as the past two time’s.) Want a real bed and a great night of sleep with great service than look no further!

The Healthy Back store in Encinitas is phenomenal. We recently purchased a Tempurpedic mattress from Health Back and it was a wonderful experience. More on that in a moment.
First, there’s plenty of other mattress stores in North County and many of them sell Tempurpedic. What you should be aware of is that they all sell the same mattresses at the same price. The real differentiators ultimately come down to THREE things: 1) Service, 2) Local Store Comfort Guarantee, and 3) Product Availability.
Let me briefly touch on these three items.
1) Service — this is the most important aspect of the transaction from my point of view and Healthy Back delivers. They are extremely helpful and knowledgeable about the product and truly want you to be happy with your purchase. Period. The cost of these mattresses is about as much as a nice used car so you want to be in good hands when you make this decision. We had a great experience at HB and a terrible one just down the road at a different ‘discounted mattress’ store. What makes these places different is who they acquire as employees and the sales culture of the store. Having just completed a transaction from HB, I dealt with a number of their employees and each time I was impressed with their professionalism, courtesy and straightforward style — no games, simple and effective action. Great service wins me every time.
2) Comfort Guarantee. Check into this, AND get into the minutia. Buy a mattress only from the sales manager who confidently tells you a) there won’t be a restock fee, b) you can return the mattress within x days AND downgrade with a refund and c) you can switch brands in the process. Others in the market in Encinitas cannot even come close to those promises (trust me). HB corners the market on this from our research and this is something you want to pay attention to. This comes at potential great cost to them, and if you followed my points from #1 above you’ll notice that these two points go together — they want you to be happy with the mattress you buy so the education and information up front is critical to helping you decide.
3) Product Availability. This one is tricky. If you want your mattress the same day from Healthy Back you might be in trouble. We were willing to wait a few days to get our mattress delivered. I noticed the other reviewers complaining about this from HB and we experienced a bit of a delay — but consider the other two points above and you’re still ahead of the game. They are a smaller retailer without as much stock in supply so just plan ahead and they’ll take care of you.
Thank you to Aimee and the rest of the team at Arbor Center for making our purchase a great experience. Definite repeat buyers from your store.

We purchased a mattress from the Healthy Back Store 2 months ago and LOVE it. However, my rating is based on inventory and delivery issues. I understand that inventory can get low, but to allow it to dwindle to the point where we need to wait over a week to travel via train cross country is a little extreme. A good mattress? Yes. Nice people? Yes.
Fast forward to last night. We needed a mattress as soon as possible so stopped in again because we like our mattress. Again – none in stock. Have to wait another 10 days, minimum, to have it travel – you guessed it – via train cross country.
Perhaps Amtrack is getting a cut ?
Based on their quality of mattress we will order from them again and I highly recommend the manager, Amy, to help you out. However, don’t order if you’re in a hurry.

Based on two experiences. My husband researched and bought a massager here to help with his muscle spasms, this would be the good experience. Stopped in on a Sunday night, they had it in stock, they even gave him a dicount.
The massager worked so well, I decided to get my dad one as a gift for his birthday. I went in two weeks in advance of the birthday and unfortunately, they were out of stock. The sales rep called two other stores who were both supposed to have them, according to her computer and both were out. Good news tho — one store would be getting one in a few days before the birthday and she could pick it up from that store and I could pick it up at the Encinitas location.
Here I am today — two days before the birthday and I get a phone call saying that the inventory system was wrong (again) and they don’t have the massager afterall. I called back and was told that the store in Hillcrest did have one, but since they dont’ have a corporate FedEx or UPS account, they can’t ship it to the other store or send it to me and there aren’t any employees who can pick it up. Seriously? You can’t let me pay you in advance for UPS and then send it to me? Is this 1952? Then another employee calls me back and tells me that store doesn’t even have on either, turns out.
Needless to say, while my husband had a great experience, mine was a pain in the a$$ and now I have to pay Amazon overnight shipping for something I was actually not procrastinating on, for once. They need to overhaul their inventory system and get organized.

While I was waiting for that to go item from the new Beach Grass Café in Encinitas, I hopped over to the Healthy Back store across the street. I was feeling gadgety.
Actually, a buddy bought a Brookstone lower back lumber massage thingy; and I decided to be a copy cat. I am a poseur. You know the kind where it spins looking like creepy hands and fingers from behind a curtain. LOL
Although the staff was really helpful (and I think bored?), three (3) stars because I didn’t get what I wanted. :(