Imaging Healthcare Specialists

Encinitas, Estados Unidos

2.1

Fechado agora

20 avaliações

Apenas com Hora Marcada

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+1 760-452-7150
Site:
www.imaginghealthcare.com
Endereço:
477 N El Camino Real Ste A102, Encinitas, CA, 92024
entre a S Willowspring Dr & a Crest Dr
Encinitas
Paradas e estações próximas de transporte público:
3.2 kmEncinitas
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Informações sobre o negócio

Somente Com Hora Marcada
Sim

Hoje

Hoje 8:00 – 12:00
13:00 – 16:00
Fechado agora
Horário local (Encinitas) 00:55 terça-feira, 3 de junho de 2025

Horário de funcionamento

segunda-feira 8:00 – 12:00
13:00 – 16:00
terça-feira 8:00 – 12:00
13:00 – 16:00
quarta-feira 8:00 – 12:00
13:00 – 16:00
quinta-feira 8:00 – 12:00
13:00 – 16:00
sexta-feira 8:00 – 12:00
13:00 – 16:00
sábado –
domingo –

Proximidades

Navegue por locais semelhantes:
1
m
Kaestner Joan H MD
477 N El Camino Real
1
m
Center For Surgery of Encinitas
477 N El Camino Real Ste C100
1
m
North Coast Family Medical Group
477 N El Camino Real Ste A306
1
m
Michelle B Crosby, Md, Phd
477 N. El Camino Real Suite C-202
10
m
CyberKnife Centers of San Diego
477 N El Camino Real Ste D-101
10
m
Mark T Galli DDS
477 N El Camino Real Ste B207

20 avaliações para Imaging Healthcare Specialists

Não exige registro
Classificação do local: 1
Carlsbad, CA
Went in tonight to schedule a CT Scan. It’s urgent but not a crisis. The receptionist said «oh with HMO’s it needs an authorization and that’s 3 – 5 days before we get that» so we left. Went back to Doctor. They pulled up the insurance info and it needs no auth by insurance. Uggh! Went back to the imaging place and told them. The response was «well that’s what we tell everyone with an HMO but your insurance can be different.» In other words, we give information that may well be wrong cuz that’s just what we do. I now have an appt for tomorrow. If I didn’t press it would be delayed at my peril. Incompetence.
How many people have been misdirected and had this type of poor care here because they demonstrate laziness? Of those, how many were caused a major problem? Scary.
I hope the medical equipment and doctors are more capable than the office staff. Yikes.
If you’re one of those folks impressed by office décor, the office is decorated nicely.
Classificação do local: 5
San Diego, CA
I read the negative reviews after I had made my appointment here, and although I had a great experience from the first time I called, I braced myself for the worse. Not at all! I arrived fifteen minutes before my appointment time. The room was very full when I walked in. It only took a couple of minutes for me to register. I sat for ten minutes and was called in right on time. My technician was wonderful. She explained every steps in detail, and answered my questions related to the service. I highly recommend this place for your imaging services needs.
Classificação do local: 2
Murrieta, CA
Two stars because the actual service is fantastic. Techs were all helpful and pleasant people.
Only two stars because everything else is horrendous. Sitting in the waiting room (which you will be doing a lot of) is kind of entertaining. You get to hear a very common conversation…
«I just need to make an appointment»
«Okay, I need your ID and insurance card»
«Here you go, when can I get in»
«Please take a seat and wait your turn»
«But I just need to make an appointment and after waiting on the phone for an hour you told me you can’t take appointments over the phone and now I have to wait in person too?»
«Yes, take a seat»
(45 min later)
«Okay, the only available appointment is 14 days from now»
«Fine»
“Bring you ID and insurance card”
«Then what did you make a copy for now?»
Classificação do local: 1
Carlsbad, CA
Be very careful of this companies billing practices. This is my experience and it has happened to me on two different occasions for completely different issues that were two years apart. They will send you an invoice that appears as though you owe a certain amount. Then on the back in very small print it will say we have invoiced your insurance company. Next you will receive a call or letter saying they invoiced your insurance company and it was rejected. You will discover that they didn’t update your insurance in their records even though you gave them your current card when you came in for the services. Approximately 60 – 75 days after you have given them your insurance information again over the phone, you will receive and automated call stating that your insurance company hasn’t paid for the services rendered and that you owe a certain amount. The call leads you to believe the service isn’t covered and prompts you to pay by phone at that time. In both instances, I called back and spoke to a service representative who gave me a date the claim had been supposedly submitted to my insurance company. Both times, neither claim had been submitted and my insurance company had to have a conference call with me asking them to submit the invoice. Shady business practices!
Classificação do local: 5
San Marcos, CA
I was so nervous coming here with all the bad reviews, but it was the only place my insurance covered to get an ultrasound of my sons hips. First of all it was very easy to find the place and the radiology office was right there!!! Check in was a breeze, no waiting in line, I just signed two papers and then the wait time to get seen, uhhhhh what wait time? I barely had enough time to change his diaper in the bathroom and when I walked out the nurse was waiting for me!
The ultrasound part was so awesome, the nurse Ingrid and Dr Cooper were both so amazing with my son (7mo) and was so quick to get the images necessary to confirm his hips look great! I had a 10 star experience! So happy!
Classificação do local: 1
Carlsbad, CA
This place is awful. My x-​ray tech was amazing. But the mishandling of my insurance, the mishandling of the data entry that lead to insurance problems, then the follow up by the manager after that was very poor, then I had a girl at the front office check me in on a third visit and try to make me wait an hour for a second x-​ray that I told her I did not have to wait for according to the x-​ray tech. In the future I will ask my primary physician to send me to a different imaging place.
Classificação do local: 2
Encinitas, CA
I have been here three times in the last couple of months. I’ve had three different techs; two were great, one was friendly but was joking around with a coworker and in the process took an X-​ray of me without the films — which meant an additional X-​ray was needed.
If it were the just the techs, I’d give this place 3 to 4 stars. But you have to get past the front desk before you can see a tech and that is where the major problem lies; reception.
There is absolutely no sense of urgency to check-​in patients. There is, however, lots of banter and laughter between several of the receptionists, which is almost at cafeteria level volume.
But the experience at my last visit crossed the line of «acceptable» ineptitude. I arrived 15 min early, stood in line for 17 min (only 6 patients were ahead of me), and was then reprimanded for being two minutes late. I’m not kidding. I had to bite my tongue. Wow.
With the exception of two employees who seemed professional and focused, the reception staff reflects poorly on this establishment.
Classificação do local: 4
Del Mar, CA
My appointment was at 2 pm. They asked that I come in 15 minutes early to sign paperwork. I did. I was escorted into a room within minutes of sitting down. I was back in my car at 2:08 pm. Seriously, the easiest most efficient screening I have had to date. I must say, my last 5 screenings have been handled in this same facility since 2008, and I have never waited longer than 5 minutes. Not sure why others have had issues. I never have.
Classificação do local: 1
Toronto, Canada
Not worth the hassle; you’ll spend years of your life regretting coming here.
I’ve spent over 50 hours on the phone with these people, trying to sort payment. My insurance paid over a year ago (they’ve provided me with notarized copies of deposit, call logs showing IHS acknowledging the payment, etc) and I still get a bill every 3 months that I have to call and get rescinded. The 8th time I got the same bill, I ignored it; surely they had heard me say the same thing enough times?
Nope. They tried to ding my credit report, and were completely unapologetic about it: «If you get a bill that you know is wrong, why wouldn’t you call us? We have every right to send you bills; it’s not [me as a random employee in billing]‘s responsibility to review your call history.»
Please, I beg you, for your sanity’s sake: save yourself the pain and go somewhere else.
Classificação do local: 1
Carlsbad, San Diego, CA
Horrible customer service! Appointment scheduled for 7; told to arrive at 6;55. No one here until 6:55. I heard the receptionist lie to the supervisor and say the door was open/​-​failed to mention people were waiting. Can I give zero stars?
Classificação do local: 2
San Diego, CA
What is the point of an appointment if you have to wait 30 minutes (and counting)? I drove 45 minutes to come here instead of going to the one closer to my house because it was a nightmare there when I attempted an appointment there. Like going to a welfare office and you have to pay for parking at Bankers Hill.
Classificação do local: 1
Carlsbad, CA
This place is like the DMV version of health care. Atrocious service. You can tell these people do the same job over and over and deliver their service accordingly. Apparently it was an inconvenience to them that I was there.
In my opinion health and health issues are serious in both good times and in bad. I believe when I walk into a professional health care facility I can ask questions about the procedure. And I expect very clear answers. I want to feel very comfortable with any procedure I do. This place offered none of the above. By far the worst service I have had in a health care facility in the past ten years.
Description of service: surly
What they do well: collect your payment
What they do poorly: EVERYTHING else
Note: if I could have given less than a star I would have.
Classificação do local: 1
San Diego, CA
Absolutely the worst! I stood at the reception desk waiting to be acknowledged for over 15 minutes. Unbelievably awful system with people that do not seem to care at all about customer service. I wish I had another option because I would never set foot in this facility again. The wait time in crazy long and they will not schedule appointments for x-​Rays! Pretty crazy! They definitely need to rethink the awful way they run this place! Do not go unless you absolutely have no other choice!
Classificação do local: 1
Encinitas, CA
WOW. The front desk is so shockingly rude here. I cannot believe these people work in healthcare!!! HELLO MANAGEMENT. Currently sitting in the waiting room and LOUDLY heard the woman at the front desk (Audra) answer the phone and speak down to the patient. After the call she went on to gossip about this 80 year-​old woman that called in. As she was loudly gossiping, a patient came up to ask a question and she asked the patient to sit down in a very condescending way. She then proceeded to gossip about this phone call and when she decided she could make time for the patient at the desk that had a question, she then continued to talk to this poor woman in the same belittling tone. These poor people coming in for things as serious as cancer screening and being treated this way. I don’t understand why people like this want to work in a health setting.
UPDATE: Technician was super nice.
Classificação do local: 1
Anchorage, AK
Absolutely horrid.
Thanks to a super long line, and incapable reception handling the line my appointment was canceled because the front desk didn’t get to me until 15 minutes after my appointment time. I waited months for this AND rescheduled an important trip around it. Not to mention the hour long phone wait twice to even get it scheduled.
If you want to waste time go ahead and come here. Otherwise I’d find another imaging company all together. I will not use Imaging Healthcare at all anymore.
Classificação do local: 4
San Diego, CA
I see bad reviews on here for them but I have been having imaging done here for many many years. Yes, I did wait about 30 mins because it was very busy today. But I got in and in 10 mins, my x-​rays were done and I was out. Very friendly techs. I’ve had Ultrasounds, Mammograms and more done there, can’t really say I remember ever waiting for a really long time or having any problems. Large parking lot, they are downstairs in the Brick Building. Coffee and snack bar out front. Comfy seats and magazines to read.
Classificação do local: 1
Encinitas, CA
Wish I could give 0 stars. I am so very upset. I tried for 2 months to make an appointment. Finally taking the time to wait on hold for over 30 minutes, I made an appointment for May 2nd at 8:15 for a mammogram. The lady who made my appointment was rude when she found out I was 39 and not 40. I have a family history of breast cancer, and why should I have to defend my reasoning of scheduling this app, my doctor referred me!
So I arrive this morning to check in 10 min early and I’m told my app was canceled and rescheduled for May 7 in downtown San Diego. No call from them canceling it. I did get a call confirming my app for this morning. They will not honor my app and only offer me to reschedule for later today.
I am getting married in 2 weeks. Rearranged my entire day for this app, and to reschedule I would have to cancel my bridal shower. This place is just plain heartless. I will pray for the employees here that showed no comparison or humanity that one day when they are in need of compassion and understanding they don’t run into someone like themselves.
Classificação do local: 1
Encinitas, CA
Awful! I have been trying for 5 days to get an MRI. First, you are placed on hold for 50 – 60 minutes to schedule an appointment. Then you find out that they haven’t received your order from your doctor, so they can’t make an appointment.
I call my doctor who informs me that he tried several times to fax the order but the fax machine was busy. On the second day, it finally goes through (he has a confirmation that the fax was received.) So I go to MRI, wait in line and am told they don’t have the fax. I call my doctor again and he says he will refax to the number I was told to fax the order to plus he faxes to the fax number listed on the website,
Next day I call (again) wait for only 9 minutes, and am told they still do not have the order. What kind of business is this?
I would never recommend this place to anyone.
Classificação do local: 1
Carlsbad, CA
Are you kidding me with these clowns. Simply trying to schedule an appointment and i have been on hold for over an hour. Was disconnected 3 times already and still don’t have an appointment. How in the name of all that is good do these people stay in business?
WOW…so after wasting my morning yesterday with just trying to get through, i was on hold (for the 3rd time) for over 40 minutes just to be told that they can’t make an appointment because their computer was down and they would have to call me back. Took all my information and never heard back.
Called again the next day and was initially told that they didn’t have my referral (which they did) and that i needed to call my doctors office and then call back. I told the girl that i wasn’t going to spend another minute on hold with her phone system and SHE needed to call my doctors office and get it sorted out. She finally conceded and then came back and informed me that the earliest appointment was another 10 days out (10 FLIPPING DAYS).
These people suck. If you have any other choice available, i suggest you take it.
Classificação do local: 5
San Marcos, CA
Another great yearly mammogram! I think Nicole was my technician (I don’t remember her name– sorry!). She was efficient, explained everything to me (even though I’ve had this done a bunch of times already).
Call in on time, four images, done and done.
See you next year!