Center For Surgery of Encinitas

This place is scam. Make sure you check explanation of benefits with your insurance company because they will take more money up front. I wonder how many people they have scammed who didn’t bother to check the EOB. Oh and they offer no opology. Request the hospital for surgery.

Everybody that I encountered in this center was compassionate and professional. That’s from the receptionist through the prep and surgery to recovery and out the door. I saw a meticulous sanitary surgery center with adequate staffing, was given answers to every question, felt heard, and received above and beyond empathy from all staff. Kara took me in and gave me a sensible pep talk when I felt afraid, Janet, Amy, Melanie and Paige were absolutely on the mark. Did their jobs with careful, kind attention. And Mary, thank you, Mary, for stepping in and sharing a personal story to give me the confidence not to despair. Oh yes, and not to forget, Dr Langdon, anaesthesiologist, one very good doctor. He asked me how I was. (the whole staff did) He asked me the right questions, asked for my input and I felt he really listened to my answers. Not universal qualities, not to be taken for granted.

Very clean, staff is friendly, a little crowded seemed over booked but they did a great job! My nurse lynette and Mary were the best. I think they could use more staffing

My son is the patient. Dr. Holland the surgeon.
The whole staff was caring and friendly. They were patient with all our inquiries and I felt they kept me informed to the best of their ability. It was a very long day and one staff member even offered up refreshments because we were there so long. I would be perfectly comfortable in this facility if the need were to arise again. But let’s hope it doesn’t.

I have to agree with an earlier commenter and reduce my star rating slightly due to the billing upfront practice which leads to overpayment. After my insurance claim went through I had overpaid 1k and had to call to request a refund. Not sure what would happen if you don’t call. I have no idea why it is legal to charge upfront when a patient has health insurance. This practice of having the patient call for the refund is wrong and takes away from the wonderful experience of medical care I have received.

This review relates to two issues; the first is this facility’s billing practices. You must pay the total amount of any remaining deductible on your insurance up front-​then you have to call them to get a refund once their claim is processed by your insurance if you overpay! No joke! If you overpay and forget to call them, I guess they keep your money? Isn’t that theft? Do I get to collect interest on my overpayment? The other issue concerned the facility’s policy for a very minor procedure (a simple injection) — took 4 people and the doctor, two of which were nurses! They insisted on hooking up leads-​even though they didn’t actually check my heart until after I was finished with the procedure! WOW! I don’t blame any business for wanting to maximize their profit, that is why most are in business, but this is ridiculous!
Signed-​Waiting for my refund…

HG and I had separate surgeries here — his for a dashing injury first identified when Napoleonic soldiers were dragged with a foot still in their horses’ stirrups. Mine was for something unmentionable — don’t even know what to call it anyway. We didn’t pick up any infections from the place, and the care from our doctors and the nurses was fine.
This review is to caution you about their billing practices. Unless you are cash paying, your surgery is usually pre-​approved by your insurance company (this place isn’t for emergencies, just simple surgeries that might be a little more involved than an office procedure). However, they insisted upon collecting $ 607 from me at time of service (I think my deductible was $ 500 at the time). In my husband’s case, they sent a refund once the insurance had paid, but in mine, they kept the overpayment for a year and a half until I stumbled upon the EOB that said my part was $ 252.60, and called them. Then it took eleven days to issue the check and have it arrive in Carlsbad.
I’m pretty sure whatever computer billing program they are using could have alerted them about credit balances, consequently, I feel somewhat scammed. I can see leaving a credit with a doctor whom you see regularly, but, knock-​on-​wood, that is not the case with this type of business.
I’m not saying they were hoping to keep the money forever, but there was no particular apology, assurance that this was an unusual occurrence, or mention of a protocol to catch mistakes like this. Just another thing to worry about while you are trying to recover!

I had surgery at the Center for Surgery of Encinitas last week. They were awesome and I was very happy with all aspects. They were very nice people and very patient focused. They called a before surgery to see if I had questions, my surgery was on time and they really put me at ease. They called after surgery to make sure i was doing OK. Great bunch of people!

I recently had surgery at Center for Surgery of Encinitas and I really wanted to make the extra effort to thank the entire staff, Dr. Toosi is amazing, all the nurses and the Dr. Landon (anesthesiologist)…my favorite :) Leading up to the day I was very nervous and they truly made what I consider a bad day, good! I would recommend this team to anybody and appreciate their genuine care and consideration. Thank you. Tracey Lonson