Office Depot

I had to come here to pick up some new school supplies. The store is huge. I had to ask someone for help (and I really wish I knew her name, sorry) but she was so friendly and helpful! She pointed me in the direction of everything I was looking for. They had great deals going on too! I wish I lived closer to this Office Depot because I would be here all the time for my school and office supply needs! Check out was so fast and easy too!

Yes they’re expensive. But they’re there long with all the other big box stores. And you need one every once in a while. Anne, who works behind the counter is very friendly. I was greeted and directed to what I was looking for right away.

God bless the staff it’s not their fault but if there’s a worse office supply store is like to know. They recently bought out office max, shut it down and forced us to go here.
Horrible. Staff don’t know anything the place is laid out like a kindergartner was in charge and they are out of everything all the time.
Right now it’s Sunday evening. There’s 8 people in line and 1 person on the register tying hard not to lose their s***t while some lady quibbles over an expired coupon
It’s always like his.

The best ever. Every time I go I find cheaper prices and nicer people. JADE is always a great help in the printing center. Thank you guys.

After researching online for the best tablet for my use, I found it on sale at Office Depot. The 16GB model was out of stock in my city but online it noted it was in stock at the Emeryville store. So we drove over there (about 20 minutes away) and when greeted at the door, I asked to see the Kindle Fire Tablet. The man directed me to another salesman who showed me where the working model was. As I was working the display model, I asked a few questions, and was answered in a glum, rather unenthusiastic way. I took the order slip and said I wanted to purchase the Kindle Fire HD 6, and instead of smiling and getting me the product, he told me to take the slip to the cashier. The female cashier was talking to another sales girl who was at the counter trying to purchase two large bottles of dish soap. For some reason the cashier was having trouble ringing up her co-​worker as I and my girlfriend waited… and as the two women idly chatted. I was finally able to make my request after about five minutes of watching the two socialize. I had my Office Depot card, my credit card and the slip ready but after giving the cashier the slip, more hangups… she asked a salesman (the same one that told us to give the slip to the cashier!) to get the tablet but was told the man with the keys to the tablet storage had just left… and they weren’t sure who had another key! So the salesman takes the slip over to another salesman who is on the phone and the waiting continues. The man on the phone totally ignores the salesman standing next to him with the slip in his hand and so my girlfriend and I wait, and wait, and wait … no apology… no news of what they might do or could do to expedite my purchase. Finally, I had missed enough of my Warriors playoff game on TV at home to try and save 10 measly dollars on the last day of the tablet sale. and my girlfriend was kind enough to tell THEM we were leaving. I left having saved more than $ 120 and the knowledge that I can never trust Office Depot in Emeryville with a technology purchase… PRICELESS!!!
NO stars for you!!!

I patiently waited at the service counter as two employees chatted away (mind you, one staring directly at me). When the woman finally turned around she completely ignored me. I then smiled and said I would like to have a pdf printed from a flash drive. He informed me that he would have to «get the lady from the back». okay. So, I waited — while he fidgeted and poked, not seeming to do anything for about 5 minutes.
«the lady» finally came to the front. She was less than friendly. I will not go back here.
Why did they merge with office max — and why couldn’t this store have closed?!!

Horrifyingly bad customer service!!!
There are a wide variety of pens, notebooks, and office supplies here and it can be nice to see the items for real rather than just ordering on the Internet, but the terrible customer service makes going here more trouble than it is worth.
Lines are a mile long and the sales clerks take shear checking anybody out even for routine purchases.
Clerks are not knowledgeable of the products and do not know where anything is, so If you don’t finds onetime on your own you are out of luck.
Is the management of this store reading these reviews???
Do something about your terrible employees please!!!

They weren’t mean, so I’ll give them that, but there were 7 employees, and only 3 customers, but I still couldn’t get anyone to help me for several minutes. The giant sign saying «pick up online orders here» with a big arrow is apparently mistaken. You wait in the –other– line, but then they can’t find your online order until they look, you guessed it, by the big sign.
Also, the materials I ordered online are all printed off-​center. So I’ll never be going here again.

I would give this Office Depot negative stars if I could. The worst customer service of all time… rude and unprofessional behavior, giving the «hairy eyeball» at customers who ask for help, employees talking rudely about customers behind their backs. The ladies working at the Printing/​Copying area were harsh, sarcastic, abrasive, and overall unhelpful when I asked questions about operating the self-​serve machines. It’s as though customers are «the enemy» and they would rather not work at all. When you call to find out their hours, the phone just rings: no one picks up, and there’s not even a recorded message stating the hours of operation or anything. Who is the management here, and is anyone in management paying attention to the behavior of their employees? Apalling in terms of incompetence and lack of professionalism.

Office Depot… meh.
My friend needed some things for her office employees so we stopped into the Office Depot after dinner – not exactly what I wanted to do on a Saturday night, but whatever ;)
We had an easy time parking, there was really no one else there. We were concerned that they might be closed, but nope… automatic doors opened right up for us to come in and browse.
She needed hanging file folders, tape dispensers, a 2015 calendar, ink cartridges, etc. We found a really awesome service professional, Raquel, to help us on our journey. She made us laugh and also buy some stuff we might not have needed… that is a good employee ;) She even awarded us with some $ 10 off coupons for our next purchase – which sounded great because we did have separate purchases. I had some things I needed for school that we paid separately from the office purchases.
We pulled the $ 10 off coupon from the bag and proceeded to hand it to Raquel for my purchase and it would not work – for some reason. She read the «fine print» and there it was:
not good on printer cartridges, among other things.
Oh well. Not Raquel’s fault for sure. She was actually the only good thing about this Office Depot. Thank you Raquel for making our trip fun and entertaining.
Stephani Kinda Smiles for Office Depot

I never have fantastic experiences here, but I never have horrible ones either – until this week. All three of the women I dealt with were like the blind leading the blind. They pointed to each other with their backs turned to me so I couldn’t hear what they were saying. One got on a computer and didn’t say anything to me, so I couldn’t tell whether or not I was being helped or my question answered.
All three women literally had nothing else to do, and the merely TWO other customers in the store (word’s out not to go here?) were nowhere near the front. They all acted like it was a personal sacrifice to do their jobs and provide service. I needed only two things – shred sensitive documents and buy printer ink. After watching the bored document shredder drop some of my private papers on the floor, I stayed to watch to make sure that everything was shredded. She found this insulting and TOLD ME SO.
The other one was very put out by my asking for prices about printer ink their various combinations. That too is her job.
If these people are so put out to do the jobs they get paid to do, aren’t there plenty of youths around looking for good jobs?
The entire staff appears to need a service re-​training, and in the meantime I’m avoiding this location for at least three months. I’ll update this review if those pathetic attitudes change.

Ordered an item online for in store pick up, thinking it’d be convenient and faster.
Arrive at the store (hours after I was notified it was ready for pickup), asked the cashier where to go and she directs me over to the printing center for pickup. They don’t know where my item is or where it may have gone. Seems odd, don’t they have a process for online orders/​pickups or a central place where they hold items.
The employee calls a co-​worker to look for the item. He spends the next 10 minutes searching everywhere and looked at the order on my phone twice (why can’t they pull it up on their system). He goes to find the item in the store to compare against it and then finally locates my item. by the CASHIER AT THE FRONT!!! Where I went in the first place.
Definitely would have been faster if I just went in and picked up the item myself. You think technology makes life easier, but in this instance I was wrong. Ugh.

I can not say enough positive things about the OUTSTANDING SERVICE at Office Depot, Emeryville.
It begins at the TOP with the outstanding customer service of manager, JEFF LUM.
Jeff understands the critical importance of the value of helping customers problem solve. We all come to places like Office Depot for solutions. Ive seen tireless trouble shooting and problem solving with Jeff LUM. And it continues with his excellent team of employees.
I use the Copy Central division frequently and want to call SPECIAL ATTENTION to two of its TOP people: VICTOR and DAWIT. Need something done right in copy and printing, Victor and Dawit are amazing.
AND it does not end there: TECH: meet CHRIS: brilliant troubleshooter with amazing knowledge.
SUMMARY: My Highest Recommendations! 10 GOLD STARS for Jeff Lum and his Office Depot at Emeryville

Needed to pick up some emergency work supplies.
I called to find out when they will close and was told 6 pm on Sunday (Easter).
When I arrived the store was closed.
One of the staff members came up to the door shouting We’re closed-​bye!!!
I told him that I had spoken to someone and was given the wrong time and his response was «Oh well, he must have given you the wrong information» then closed the door in face.
Argh, it’s so frustrating when being misinformed and rudely talked to.
Fuck this location!

Full disclosure, i worked at this location for a month in 2006, i think it was then, could have been earlier. With that said Im writing this because im sick and tired of the ABSOLUTELY HORRIBLE treatment i receive EVERYTIME i go to this store, and its only THIS STORE. I go to this store only because office Depot, as a company, has office products that are normally cheaper and better quality than their competitors and its with in walking distance of my home.
Yesterday was the last straw, I will NEVER shop there EVER AGAIN and i will ACTIVELY tell everyone i know DO NOT GO TO THE OFFICE DEPOT IN EMERYVILLE.
I enter the store, (by the way why is it always so damn hot in the store is the air conditioner broke or something i always feel like i have to remove 7 layers of clothing to shop here) and go to the pen section and i had three people «greet» me with in less than 2 minuets, being a large black man with a full beard i expect that from some places but not when i enter a store where the employees are all black, but this happens EVERYTIME. I then head to the clearance section because they normally have great products on clearance section. This is when another 2 employees «greeted» me. Mind you i have now been in the store less than five minuets and have not even been to the other side.
Ive also done security work for 10 years so I KNOW THE DEAL, I KNOW that i was being watched and followed.
I then went to wireless /​Bluetooth keyboard section to see if they had one that would work with my tablet and was bigger than one i already had. They did and it was cheaper than what ive seen in other places. I pulled out my tablet and the case and compared size and it was big enough to give my hands comfort while typing but not the size of a full keyboard. This is when i also saw there were two more employees watching me from across the section. Pissed off, this is when decided to NOT PURCHASE the keyboard and only buy the pens. I almost did not buy them but they were of good quality and were 4 for $ 3. Insult to injury was when i was in line two larger employees stood at the door while i exited the store.
Like i said earlier, ive worked in the security field for many years and it’s really disturbing to see that even though i gave NO SIGNS of: SELECTION or CONCEALMENT i was still treated as such even as i went to the register AND GAVE MY NAME AND EMAIL ADDRESS. Its really disheartening because Im never treated this way when i go into their competitors. Its also very disheartening by the fact that i have good relations and friendships with members of the mall security, the people whom they would call if i was stealing, and various other managers and employees at the surrounding stores, i did say i live within walking distance didnt i, so i come in a lot, and EVERYTIME i receive this SAME TREATMENT IN VARYING DEGREES. Its more disgusting to me that this was also done by my own people.
I normally let things like this pass but this was the last straw so im Unilocaling and im going to email this to the store manager and district manager so they know this and telling everyone.

I’ve had hit or miss experiences in regards to customer service but majority of the time it’s been decent. I come here a lot as it’s so close to the office and we are loyal customers. It has everything we typically need and I just love their rewards program. Because of it, I prefer it over Office Max which is basically on the next block. When you recycle a toner cartridge, they’ll add $ 3 to your rewards card and you’ll get a voucher in return every quarter. You can buy stamps here, there are laptops, speakers, digital cameras, paper products, pens, furniture, computer programs, storage boxes and even a mailing center though I’ve only used that service once.
Watch out for the drivers in this parking lot. I’ve seen way too many close calls.

The fact that the end result of our printing project turned out well is what makes me give these guys three stars instead of two. We ordered our seating chart for our wedding on foam board — two feet by three feet, I think. The first time I went to pick it up the edges were all chewed up on the corners — I asked them to trim it or something, to try to get the edges smooth, but when the girl tried it, the cutter just kept breaking the edges up. By that point there was no fixing it — the border on one side was gone, it couldn’t be trimmed any more. What I was kind of appalled at was that she had originally just handed it to me like here, it’s done — and I was like really… a piece of the poster is even coming off on one corner. It was not a professional job.
In the end, though, we just asked them to redo it and they did. We went back the next day and they gave us another one and it looked good, luckily. I would just have hesitations about going back.

Office Depot has everything cateorized so things are easy to find.
check out was a little puzzling.
it’s too informalized here. can’t tell where the checkout lines were.
only place seen was «pick up orders» station.
buys: office depot (12/2.19)
–great pens, doesn’t skip
–only problem, plastic casing prone to breakage, ink cartridge disappears.
checkout ok once i found it…
large parking lot.

According to the website, they offer shredding services here. Cool. I had a bunch of stuff that needed to get shredded.
I walked in to inquire about how to go about doing it but didn’t see any shredding info posted. Someone came up, asking if I needed help and I explained that I was curious if they in fact, did shredding, and what would I need to do to set that up.
I got the info I needed, trotted back to my car, got my stuff weighed, paid, and went on with my life. Ahhhh…

They had what I needed. that’s nothing out of the ordinary.
The extraordinary part was when I lost a business receipt and went in to see if I could get a copy. The transaction was a couple weeks ago and a manager came out and sorted through the records to find it. I was happy about that otherwise I would’ve had to eat a couple hundred dollars of business charges myself, and this happened on a Tuesday at 5pm when they were getting a little busy at the registers.
It’s all about the little things.