Nordstrom Rack

A smallish store, with super helpful staff. If you are paying by credit/​debit card, no need to wait in line. A sales associate on the floor can swipe you through quickly. No ten cent bag charge. All of the products are neatly organized. The staff are very accommodating who are very quick to help you out. Saw a woman buy a scarf for a penny!

Customer service is off. In line for 30min. While cashier talked to her boyfriend who pretended to be «purchasing». Almost don’t want my wife to buy these $ 200.00 shoes.

Absolutely horrible customer service. One of the cashiers was talking to her BF for 20min… the other one is «helping» her colleagues… and not ringing up customers. There are 3ppl ahead of me and its gonna be a 45min wait… sigh…

It is nice and clean, only because it is new. It is out of my price range to shop here. I do not like the idea of being watch every time I move around looking at something. I didn’t see any great deals at all. Lots of designer bag, but no great deal for me pulled out my money. No great ranges of sizes or styles, disappointed and I’m not returning.

Customer service was adequate. There was all that I wanted and needed

So I pulled up thinking Let’s see how ghetto this Nordstroms is going to be. I can say that since I’m from east Oakland. I know how it can be being so close to the West. Yeah I said it #EastOaklandWariors lol. Anyways I was pleasantly surprised. It could be a better selection of plus size clothing but I couldn’t of asked for a better selection of shoes. That will be my go to spot for my size 11’s. The checkout was a typical girl from the town. The workers don’t look as happy as the ones here in sac but whatever no biggie. The checker was pleasant and we actually had good banter and she provided good customer service so everything was all good.

Update: NO BETTER than when it opened!
Went to opening day. Very disappointing. The buyers clearly think east bay customers aren’t as fashion forward as city folks. The men’s department has a real Mervyn’s/Ross feel. Very few nice designer things like you’d find at the Rack in SF. One measly rack of «designer» things that was less than mediocre AND was stuff I had already seen in San Leandro. I was so excited about having this store near by. I really hope they step it up.

Firstly, I love this store! They have excellent sales and the women’s shoe section has probably the best variety I’ve seen yet. However, this review is geared more towards my experience with an employee rather than the store layout/​merchandise/​etc.
Marlene, the store manager, is the shit! (Sorry for the expletive, Unilocal!) Six months ago, I went and bought this gorgeous pair of boots that looked sexy as hell and fit like a glove. Fast forward a couple months later, and there is an oddly placed tear right at the seam of the boot. I couldn’t for the life of me understand how the tear came into being, since I had only worn the shoes about 3 or 4 times and cared for them meticulously! It was at such an odd part of the boot that it was ruining the entire shape.
Anyways, so I went in yesterday to see if I could return them or exchange them for another pair, despite being way past the return/​exchange policy period. (BTW-​I bought the pair at a different nordstrom rack.) I spoke to Marlene on the phone, who told me to come find her in the store to show her the item and that there are no guarantees as to what can be done; i understood completely. I showed her my boots and right off the bat she was able to infer that it was a defective item since the rip occurred at the stitching of the boot and that she would be happy to take them back. She returned my item swiftly, got me a refund, and ALSO printed out a list of what other stores I can find the boot at since I was so bummed at parting with the pair. What’s more? I had a couple things on hold from earlier that she went all the way to the back store to pick up for me so that I can continue shopping in a handy dandy bag. ALL UNDER FIVE MINUTES. Such excellent customer service, and she was soooo pleasant the entire time! Will be returning solely based on my experience with her.

Dumpy Nordstrom Rack. Looks more like a Walmart Rack. Clothing selection for men is absolutely laughable. Stores brand new, but I won’t be back.

I was looking through the clearance rack and thinking «meh» until I walked over to the regular priced rack towards the front. I was assuming that it would be expensive until I saw the sign that clearly labeled «Sam Edelman under $ 20».
«Whaat, you can’t buy this brand below $ 20, it must be some flimsy shirts» I pushed some hangers apart to see what it was.
I found:
— $ 130 Black sweetheart jumpsuit with a sturdy boning for a structured torso for $ 20
— $ 120 Pleated midi skirt with a cutout waistband for $ 20
— $ 110 Tweed wrap mini skirt for $ 20
— $ 110 Faux leather jogger for $ 20
Quality stuff. I think I really hit the jackpot this time and I hope to do the same again!

They should call this place «Nordstrom’s Dump,» because it’s obvious that Nordstrom is dumping leftover junk from its other Racks to this one. It’s quite attractive inside and out… just don’t expect to find much in the way of cute clothing or shoes. My daughter and I went in on a Tuesday night, so the store was nearly empty, prime time to do some serious clothes shopping. But, it didn’t take long to realize that there was nothing but junk in the store. In fact, the nearby Ross has a much better selection than this Rack. Will I ever set foot inside this store again? Not likely. Huge disappointment.

I’d give it 2.5 stars. The layout is a snore. Feels worse than a Burlington’s. The deals are not that great, and the men’s selection is drab. The makeup and beauty section had a couple cool things though…
I like how they carry Penguin, though I’d like some different styles. Maybe that’s what’s up. Brands are chill, but the styles they chose are a loss. I watched more people walk out empty handed than with merch. I was very excited about this. Oh well, hopefully it will pick up.

I’m really disappointed Nordstrom has not provided their usually brands for this store. This is a Marshalls with the wrong signage. Nordstrom rack is about getting amazing brand names for a steal. Trust me I’ve been shopping at the San Leandro and SF stores for a decade.
The only designer they had to put on the designer shoe rack was Tory Burch and Coach. Sad state of affairs.
The rest of the department was over run with middle of the road low end shoes like Jessica Simpson and esprit.
They have tons of employees but that’s only helpful if there are things you would buy.
Sadly I will not return. I’ll stick to my old locations with much better quality stock.

I went there two days ago their services awesome customer service is amazing and I will definitely go back there again and again

It’s a lot smaller than I imagined. The SF Nordstrom Rack has a lot wider selection, especially for the men’s department. Hopefully in the next few months they’ll be able to restock their inventory to have more selections in men’s.

Be careful! They don’t seem to know what they are doing or the registers aren’t programmed correctly. I was overcharged for two of the items I purchased (the discounted price didn’t come up) Didn’t notice till I got home :((Watch them as they ring you up!!!

I swung by to shop for some men’s items– a few different customer service associates helped me and they were all super nice!
Kelvin in particular was really helpful

This is exactly what this area needed! What a great addition to the established big box stores already planted in this area.
I took a quick dip into the store during my lunch break during the grand opening. Although it was quite busy, the staff was very prepared. The sales floor was dusted with helpful sales associates in fluorescent green shirts. Also, to assist with the high volume of purchases islands of checkout counters were scattered throughout.
I was able to score 2 sundresses for less than $ 40 combined! I didn’t have my Nordstrom debit card on my so the cashier cheerfully assisted in looking up my account number number.
I will certainly be back! I can’t wait to visit when I have more time to scour the shoe racks.

Was invited to their private shopping event today before the official grand opening. Upon entering the store we were greeted by the staff with champagne/​beverages and hors d’oeurves – very nice touch. First impression, very organized and clean… for now. The staff seemed very attentive, constantly asking if we needed help. Great addition to the Emeryville shopping area!

We were invited to their private event today… This is located near the Ulta store… grand opening is on Thursday…
As we entered, there were many folks there to welcome us. They hired a catering company to serve us champagne, sodas and water. With that came little oven snacks. Very cool. Sodas were expired, tasted funny.
The store itself is just like any other. There are already clearance racks.
They had so many customer service folks asking if we needed help on anything, everything was in nice order, if you bought today on their card it is automatically 3x points, which was good for us…