Resurrection Immediate Care

Very slow service, no interest in helping patients, no smiles. waited in waiting room for almost an hour when we were the only patient there.

I gave this facility 1 Star. And that’s generous. It’s old, dark, dirty and SLOW.
I feel like everyone there is disinterested, just going thorough the motions.
I went a few months age for an illness.
Yesterday went to the new Gottlieb/​Loyola care center.
Welcome the 21^st century!
Clean, bright, up to date medical equipment and staff, that are engaged and
Interested.
Unlike every experience here, I will never return.

I arrived in pain and with a fever that turned out to be 102 degrees. I was taken care of within ten minutes. The staff was efficient, the doctor was helpful, and I was out the door, with prescription in hand, in less than an hour.
But never having used an immediate care facility — and recalling a very expensive visit to an emergency room a few years ago — I didn’t know what to expect in terms of cost. We just got the bill and it’s very affordable for our middle-​class family. Even if our insurance company hadn’t paid half (which they did!), the bill would have been manageable. In every way, this was a great healthcare experience.

This is a mixed-​rating review because different parts of the experience were more pleasant than others.
I needed an evaluation that was urgent enough that I absolutely needed medical assistance, but it was not a traumatic injury or something else that required the level of care of an ER or Intensive Care Unit. Thus I needed a clinic and I was already at a Target clinic (the nurse practitioner was unable to diagnose my condition).
The good: the nurse that took my vitals was thorough and the doctor that served me (Magana) was very friendly and competent. She was sensitive to the situation that I was on a tight budget and we worked together on a treatment plan that she was comfortable that would adequately treat my condition without giving me a regimen of prescriptions that would break the bank and without shorting me, leaving my condition inadequately treated.
The bad: there is one receptionist that projects an attitude that she either hates her job (line of work) or hates where she works. Her tone of voice and the quality of interaction with me was the kind of attitude you reserve for telemarketers (for obvious reasons). I walked in right off the street and after telling her that I was going to pay for this visit out of pocket, she was straight forward to tell me that the visit would cost $ 280.
I walked out almost immediately because $ 280 was outrageously too high (illustrating the point of everyone needing affordable healthcare). I called another Resurrection Healthcare center in Norridge, asking them for their cost to be evaluated. The person who answered the phone also stated it was $ 280, but patients who lack insurance or who are otherwise paying out-​of-​pocket can receive a 40% discount. I was absolutely floored that the receptionist did NOT state this to me! I went back in, very upset that I was almost taken for a $ 112 ride. I asked her specifically about any discounts available for those paying out-​of-​pocket and only then did she talk about the 40% discount. She gave me a form which also stated an option (and she kept telling me ‘there is no option’) to pay my entire costs at the time of visit and get an extra 10% off, which would bring my discount to 50%.
The visit after dealing with the receptionist went uphill. A week later, I called back to speak with my doctor more about the treatment and this receptionist would be the one picking up the phone, with her bland, I-don’t-care attitude still shining through the phone line.
**Notice to the office manager: this receptionist alone would get you the 1-​star option. That illustrates the poor care she brings to the center. That is especially bad since she is the first person anybody see’s, thus unfairly tarnishing the image of the center from the get-​go.**
The ugly: the nurse who took my vitals needs to dress more professionally. I understand that the location is merely a clinic as opposed to Rush or Northwestern, but unless you were growing a beard and you woke up from a hang-​over just 10 minutes prior to seeing me, your appearance was more in line with «I’m quitting tomorrow, what difference does this make?»
So for the level of care I got from actual medical evaluation, 4.5 stars; the wait, 4 stars; the end charges 4-​stars (did come out reasonably); the receptionist, 1-​star, or zero stars.

I have been to this location numerous times over the past 10 years. Sometimes an Immediate Care is just the thing! Parking is easy, they have good hours, and each time I have had a young, smart, efficient physician with a decent personality. No easy feat considering the overall motley crew (self included) that darkens their doorstep!
Things that are not so good: variability in nurses and office staff which range from ideal and lovely to bitter and incompetent. When the first contact is mean, bc the patients have been awful or bc the air conditioning didn’t work or bc they haven’t had a break in 8 hours, it doesn’t matter. The pt walking in doesn’t deserve the wrath. I’d name names here but alas, no name tags.
A secret tip: call before you go. They can tell you the wait time estimate (if they aren’t otherwise crabby, see above). Very helpful, especially if bringing antsy kids or if you’re an antsy adult. Also, be warned that once you check in, you cannot leave. So if you check in and have a 2 hour wait, no sneaking out to Subway or SuperCuts.