Pet Supplies Plus

I cannot speak highly enough for this location. Sure, it’s a tad crammed and chaotic, but heck, find me a store that isn’t on any given day. Additionally, while we prefer local, there aren’t many local pet stores in the area and this store is the closest I’ll get without going to PetCo and/​or PetSmart.
With that said, we have patronized this store on a few other occasions and this specific time — on Black Friday — we opted to attempt to get a Black Friday deal from PetSmart price matched here. We attempted to get our deal price matched at PetCo down the street, but they refused as it was too good of a sale. We were close to PetCo for the Verizon store, so we tried there first. But that didn’t work, so…
We tried this location… t’s within walking distance of our home and the weather was crummy and we didn’t want to deal with more traffic. The deal was: 1) a Tidy Cats Breeze Litter System for $ 20, which typically retails close to $ 40 & 2) the refills for the Breeze System were buy 2 get 1 free (typically about $ 7 for the litter pads and $ 10 for the litter).
When we asked the manager in charge (Steve? Stephen?), he approved the price match, no question asked. He didn’t even blink at the thought. Let me just say, thank you Pet Supplies Plus. That $ 20 Breeze purchase turned into almost $ 100 worth of items because you honored that coupon and we took the few extra minutes to browse the store further. You’ve earned a customer for life!

Wow! What great service! Marco is such a wonderful help in this store the reason I will always shop here for my dog and cat. He made so many great recommendations! THANKS MARCO!!!

I guess Im spoiled. This store always seems a little disorganized and messy. They do carry Orijen which is not often found in local pet food stores. The staff is consistently helpful and friendly.

I come here to buy cat supplies. It is much cheaper than buying at a regular pet store. It is definitely nothing fancy, but it has what I’m looking for. Staff is moderately helpful, and usually friendly enough. Occasionally has good clearance stuff so take a peak. If you sign up for emails from them they will occasionally send you coupons (just use one for $ 5 off a $ 35 purchase) that helps out a little bit. Parking is easy. Never used grooming or vet service so can’t speak to that.

I have done a ton of research in terms of food for my dog since he’s had some stomach issues since we adopted him. We’ve probably tried 10 different foods since we got him and Pet Supplies Plus has been AMAZING about allowing us to exchange food (as long as there’s at least half of the bag still) when a food did not work out. I’m happy to say it looks like we finally found a winner with the Orijen brand. It’s expensive-​but you are what you eat and it seems to be working very well for our pup. The staff here are VERY knowledgeable and helpful when it comes to the products they carry. They also carry very high quality food options that you won’t find at any of big chains or other stores in the area. I hope this place never leaves! Thanks Pet Supplies Plus!

the store itself is great. nice staff and people always willing to help BUT if you love your pet NEVER EVER take it there to get groomed. I brought my dog there on short notice and I was so happy they were doing walkins. #1 they literally shaved my dog so bad his skin got a rash which my vet told me was from their equipment. And worst of all my poor dog has been going in and out the vets office because when they washed. or should I say attempted to wash his teeth. they messed up his jaw and he can no longer open his mouth. NEVER will I bring my dog here. They don’t care about anything but making money. and its sad that now my dog has to suffer for their carelessness. That lady has no heart.

As far as selection and prices, I’m a pretty happy camper and so is my 3 month old doberman puppy. We always find what we are looking for whether its treats, food, toys, etc. for a small bit lower than Petco and Petsmart.
Unfortunately, we showed up last Sunday for their low cost vaccinations and Vet clinic, which was a major let down. My boyfriend and I arrived at about 4:15. The email and store was advertising the vet clinic from 4 to 530 that day. We were about the 8^th person in line when we got there… but the vet still wasn’t there yet. After waiting in a line that wasn’t moving for over an hour my boyfriend went to the front to ask what was going on. Apparently, at 5:15 the vet was still stuck in traffic and hadn’t even arrived yet. I understand traffic in this area is tortuous but not one staff member came around to tell the 25+ animals/​owners that the vet was running late. We decided to leave a few minutes later making the whole event a huge waste of time.

I didn’t have to look far and wide for a pet supply store in my new neighborhood. I know, if you follow my reviews, I have a tendency to move around a lot.
For the sake of convenience, it a great place to buy puppy treats and cleaning supplies. They have a small selection of everything but the important thing is, they offer «natural» food brands which means the ingredients are identifiable and in accordance with the AAFCO.
While I’ve become a puppy snob when it comes to food and attire, I appreciate the Walmart quality toys and clothes they have available for other canines.
On a whim, I brought my puppy over to their pet grooming department. I was surprised when I was informed, it took longer, she accepted walk-​ins! The girl was really nice and I appreciated the way she treated my dog.

They stopped carrying our particular brand of pet food for our dogs. Boo.
That said, the staff has always been way-​helpful and we were really happy with this place of business for more than a year. We wish you guys hadn’t walked away from our pet food, but keep up the good customer service otherwise.

I originally went here because I had my vehicle in for repairs at Sears (you can read my review on that as well), as I had some time to kill. As soon as I went in there I was greeted briefly, as it did seem a bit busy. I had looked around and they had a lot of product and were clean and organized, which is nice. The prices there weren’t bad, my only real complaint here is that they don’t carry large size dog food bags, it’s just one size. Other than that, the store had a great layout to it and it was very bright inside too. The reason for the store not getting 5 stars is because of the customer service level. When the traffic had died down, there were 2 cashiers and a stock employee right up at the register, not focusing on customers on the store. I had some questions regarding product and was walked by several times and was not asked if I needed help until I was ready to be checked out. The cashier didn’t pay much mind to me and was having casual conversation with the other cashier as she had rung me out without acknowledging me or thanking me. The product here in general is great… the staff… could use improvement.
Pros:
Great selection and prices
Huge store
Conveniant location
Cons:
No large bags for pets
Non-​attentive staff
Cashiers were very rude

As far as a decent selection, this place is big, has a ton of stuff, and good prices.
As far as help… meh. I walked in about a month ago needing to replace a fish tank heater on my employer’s fish tank at work, anything above like $ 12 was locked up in one of those cases. There was a helpful little doorbell to ring to get someone to open it, so I rang it. And there was an intercom thing that went off that said a customer needs help in aisle wherever. I waited 5 minutes while mulling over heaters, and rang it again. I think I’d have died eventually waiting for a fish heater, so I sucked it up and bought a generic one for $ 10 (that wasn’t locked in the case).
Today I went back because they have a sale on glo fish… you know, those neon cheap fish but now available in fluorescent??? I walked in, a person was hunched over the counter, didn’t look up, it looked like he (she?) was calculating stuff at the register. I went and looked at the fish for a bit, decided I really didn’t need them and just moseyed around the store because I had never had time to «mosey» properly before. After about 15 minutes, I left. Noticed the guy (girl) at the register was still there, oh wait… not calculating… texting. Yeah.
Seriously, I will never know if it was a male or female, because he or she never broke stride with his or her texting. I could have walked in naked with a batman cape, bagged my own fish, a couple of rats and maybe a snake, filled a cart and left and this person would have been none the wiser. Maybe next time… j/​k.
Either way, this place is nice (with good prices) if you KNOW what you are coming in for (and it isn’t locked in a cabinet), but if you have questions (or it is locked in a cabinet), just go to the Oak Park Petco or that new place on Madison and Harlem and save yourself some grief.

They have the best prices on the cat products I buy. I buy the higher end items. I’ve shopped around and found their deals the best. Over the years they have started to stock more and more better quality cat food for which I am grateful.
My one and only issue is that it seems like every time I go in there there is some young stock boy who has a friend visiting and they are annoyingly talking in the aisle. I dont really care about what you did last night and how so and so wronged you.

i come here regularly for dog food and treats. i like that the sales are pretty good and the sale prices usually last for several weeks. the selections of food, treats, toys, and other accessories are very good. i’ve saved lots of money compared to buying things at petsmart and petco (SO overpriced there) … the store itself isn’t much to look at, but i’m not there to have coffee and hang out…

We’ve been getting our dog food and supplies from here for years now. The store is smaller than the larger retail stores but it has enough variety for us and the staff is always helpful with getting the heavier items off the top shelves. They sell some smaller animals and fish which I like to stop and look at from time to time.
Parking is ample enough, which is more than I can say for the rest of the stores and restaurants on the rest of the block. I find the prices to be average but they ocassionally have good sales. Like I said before, the staff is very helpful if you ask and I like that we get a free bag of dog food after like 10 or 15 purchases.
Overall a very good store and we’ll continue being loyal customers.

OK, let’s be honest. All pet store chains are ridiculously overpriced and Pet Supplies Plus is no different. But you will maybe save a couple of bucks here compared to the other two major chains. The selection of food is good, especially if you actually care about your pet and don’t want food containing byproducts. The prices for the food are not too bad surprisingly. And if any food gets recalled, they won’t restock it until the manufacturer can prove that the issue is rectified. The get a +1 for giving me piece of mind on that. The treats are all overpriced here, but on the other hand they have plenty of treats not made in China, double plus. Overall, Pet Supplies Plus is my go to store for all my pooch’s needs as the selection is plentiful and they seem to have the best interests at heart of their customers.

Occasional sale items draw me here. Haven’t been too thrilled with this store since they sold me a very young small guinea pig, which later — surprise — gave birth to three babies. I did learn one lesson — don’t buy, adopt from a shelter. And, if you feel you must buy, make sure the animals are housed separately by gender so you don’t get a big surprise too.

I’ll take a peanut butter cookie, a donut, frosted pretzel, oh and one of those things with the sprinkles.
Think my bakery selection is a bit odd? Probably.
I should probably mention that these were «baked goods» for your dog and they were made entirely of pet friendly items (so no people friendly things like frosting, chocolate, etc.)
Not only do they carry these «fancy» treats but they also sell bulk treats of the liver and rawhide variety.
If you’re lucky you may even catch your usual dog food brand on sale.