PetSmart

i’m ⁵⁰⁄₅₀ with this store, today being the first time i came to this particular location. (i should say that when PetSmart opened in CA i absolutely LOVED their store over Petco.) but i have to say that i was pretty unimpressed by a couple things.
the bad:
1. i bought an aquarium (10 gallons) on sale, but it cost me more to purchase a lid than the actual aquarium (???)
2. they had NO small animal water bottles that can be used in a glass aquarium, ONLY for the cheap plastic (expensive) cages
3. the only cedar shavings (opposed to pine or aspen) available was a HUGE amount, (i didn’t want to spend $ 20+ AND carry it on the bus = my problem, not theirs); it would nice to have options
4. not many options for bowls or certain size wheels (though they DO have a lot of the exercise balls, if you look where the overstock is)
5. not a whole lot of available staff, though there were plenty of «groomers» on their phones and socializing (as a former dog bather, i know that you NEVER EVER turn your back away from a dog on a grooming table).
the good:
1. the small animals (hamsters, gerbils, mice…) were all cared for, in clean cages (though not very socialized and BEWARE: they only carry females, from what i have been told)
2. good selection of foods & treats
3. store was clean
4. employee helping with the small animals was friendly, knowledgable, and explained the 14 day «warranty» very clearly
5. the cashier was friendly, asked if i wanted to sign up for «Pet Perks», so i saved $ 8.

Christine did a fantastic job grooming our dog. We will be back. Thank you.

Very young staff. Not very informed It took me forever to flag an employee, seems like they all like to hang out in the same isle! I just recently adopted a kitten from anti cruelty. they have a partnership with pets smart so anti cruelty gave me a coupon for petsmart for adopting the kitten but the so called manager said they couldn’t honor the coupon because we didn’t adopt the kitten from pets smart. It’s kind of mest up.

I take my dogs here regularly to get groomed. I’m overall satisfied except that they never pluck my dog’s hair from their ears even though I tell them to.

Not sure what’s happening at this location, but selection has dwindled. Moving on to another chain.

I took my little dog Simba for grooming on SEP03,2015 i got him back full of surface skin cuts from the hair trimming machine. In many places over his belly and under his neck, he kept licking the cuts all the time. I am never taking him again there, please see the pictures of the poor little dog. Plus they didnt cut his hair the way i requested, i dont know why they just do what they want and do not listen to the owner. My friends at work (dog owners) blamed me for taking my puppy to petsmart. I wont be taking him there again. I wish i read all these bad reviews before i took him.

We have a 14 year old dog that needs assistance in holding his back legs up when getting his nails cut /​ground because of 2 surgeries replacing the cruciate ligaments in his back legs. The staff understood the issue and 2 members worked together to keep him supported and get the job done.

I take my extremely loving & friendly chihuahua here to get her nails trimmed. The employee that does an excellent job every time is Dakota, we see nobody else because of that. She cares about the animals & is respectful. I have had no problems here with other employees, though. Sometimes their stock is down, but for the most part good selection. I buy dog toys here as well as some clothes & etc’s. If you like buying holiday toys for your dogs this is where to go too.

Worst service, with no experience whatsoever. I take in my cockapoo for a trim and nail clipping session. He comes out all shaved and short haired. This is f’ ridiculous on how they dont care on how a dog should look like. Their excuse for cutting the fur so short is that he had some tangles. SO YOU TAKE THE EFFIN SHORTCUT AND JUST CUT THE WHOLE THING OFF CUZ YOU SEE SOME TANGLES??? No experience, no manners. Last time my pup is going to this place, or any other Petsmart for that matter. DO NOT GO HERE PEOPLE. Unless you want them experimenting with your pets.

This is not the correct phone number to the petsmart on Grand. I Scheduled appt. And the number I called was to the Elston petsmart. be aware!!!

First off, this PetSmart is HUGE! My boyfriend and I were pleasantly surprised when we walked in to browse their cat adoptions. The aisles are spacious and the store is incredibly clean.
We adopted our first cat here, the process exceeded my expectations and the manager and all the workers were extremely helpful and friendly to us. We actually received a few cheers from employees when we left with our cat – they were sad to see her go! Really happy with our experience here.

Katrina is a fantastic employee. She is very helpful and knows what she’s talking about. I’ve have unfortunately seen a lot low staff. Also, the animals are in poor care, I really only see Katrina taking care of them. I was shocked to see she wasn’t a manager. Shame! Promote this young woman before another company swoops up the only caring employee you seem to have.

The grooming here is awful! I have 2 small yorkies and they absolutely hate it. At first I thought they just didn’t like being groomed period. They would cry every time I pulled up in the parking lot. Then when I would get inside and try to pass them off to the groomers, they would both pee on themselves! They would also climb up my shoulders and try to climb down my back just to get away from them. Needless to say, I felt horrible taking them there. I did some research on other places to have my dogs groomed and found Salon Dog on fullerton and The Dog Room on Addison. WHAT A DIFFERENCE! They no longer pee on themselves when I take them to the groomer and I do not feel nearly as bad leaving them there. The owners at Salon Dog even gave them treats to make them comfortable! Also, much much cheaper!!! I was paying $ 60 per dog at Petsmart and it’s only $ 30 – 40 at these other places for the same exact services. They also left my dogs looking much cuter than Petsmart. Not only is the grooming at Petsmart overpriced, so is everything else. Everything you find at petsmart, you can find on amazon much cheaper.

Easily the dirtiest most disgusting Pet store I’ve ever been to. I’ve been to this Petsmart a handful of times only because its local and they have a vast amount of Blue Buffalo dog food. There’s always dog poop and urine on the floor all while there’s employees sitting around texting. I understand it’s the responsibility of the owner to clean after themselves but there’s also been numerous occasions employees have walked right past a dog with their leg up, urinating on shelving and product.
The lone reason I’m even giving this store 2 stars is because they have a great selection, but that’s to be expected since it’s a national chain. Anytime I have the chance to grab food at ANY other Petsmart or any other pet store, I do.

My dog got a pet-​icure here.
Just kidding, they don’t call it that. BUT he did get his nails trimmed.
Kudos to the grooming staff for being able to handle my 13lb dog who is probably as strong as a 60lb dog. Even though he was acting like a wild animal, they were gentle with him and I appreciate that.
Most of the staff seems nice enough though I did encounter a customer service issue when I called in (it’s not my job to contact headquarters to make sure YOUR website pricing is accurate).
Nothing special but my dog seems to enjoy going here and surprisingly the excitement of being here wears him out so bonus for that!

Prices are better here than at Petco. Staff is nice. I spent about a half hour playing with the cats, which were there up for adoption. The woman at the store thanked me for visiting with them. Broke my heart to leave them there & not bring them home. But, a kid with allergies and multiple guinea pigs already in the house, these are not things that mix well with new cats. I like this store & I spend a bundle here every week.

We just took Bandit here for a photo with Santa. Before you get on my case about being a weird pet owner who thinks their pets are children, let me tell you that over 50% of the fee goes to support local animal
, it’s not just for my own crazy indulgence (well…maybe just a little –he looked so cute in the reindeer antlers: P)