Bright Star Appliance Repair

Fridge stopped cooling over night on a Friday, noticed it early Saturday morning, called Bright Star and they came out around 1 pm later that day, took care of the problem and didn’t charge me an arm and a leg. Don’t have a lot of context for what a good appliance repair service consists of, but this seemed pretty good to me.

— Prompt and good customer service.
— High professional standards. Doesn’t recommend replacing parts if it’s cheaper to just buy a new unit.
— Fairly priced labor.
If you have any issues with a washer, dryer, fridge or any appliance, Elgardo is the guy for you.

Elgardo has fantastic customer service and appliance repair skills. Very fair pricing… I was forcing him to give me an amount to pay him. Would HIGHLY recommend Bright Star for appliance needs.

I called to schedule an appointment to have my refrigerator looked at. I was able to have them come out the next day which was yesterday. I can’t remember the technician’s name but he was very friendly and professional. He determined that the issue was the compressor and suggested I replace the unit. He was kind enough not to charge the service fee. When he called to tell me he wouldn’t charge my credit card for the $ 40 I couldn’t believe the kindness. He said «use the money toward the purchase of your new refrigerator.» Phenomenal experience! Could not be more impressed with this business.

Top Notch company. Needed my washing machine repaired, Elgardo worked with my schedule. Prices were very fair and the work was great. I don’t think I can speak highly enough about Bright Star. Very reliable, and highly recommend.

Bright Star was recommended to me by Mary of Automatic Appliance Parts. (Asking a store that sells repair parts to recommend a repairman seems like a no-​brainer, yet relatively few people do it! Thank you, Mary!).
I already had a handle on what was wrong with my inherited-​with-​home 15-​year-​old Dacor stove, thanks to aggravated internet user posts.
Elgardo listened to my thoughts on what was wrong, gave his service call rate, was flexible on what day worked best for servicing and gave an expected time window for arrival. (Other repair places were evasive when asked about repair rates and part prices.)
On the day of service, he called to say he was 15 minutes away.
Prompt, courteous and zero attitude.
Turns out my troubleshooting was spot-​on, he’d picked up a new ignitor and suggested we needed a new burner, as the old one only lit on one side. I suggested we take out the old one and look at it. Several minutes of poking out rust et, voila, the burner worked.
BTW, if a repair is performed, the reasonable service call fee is waived. I’ve been a home owner for 21 years and this was the first time a service call was aggravation-​free. Elgardo accepts credit cards, too. We only wish he did HVAC!
Highly recommend.