Sephora

This was my first time here. I normally shop in Manhattan or online but I’m surprised at the amount of makeup and variety they carry! There were a lot of sales associate on floor and they were always within ear shot to ask you for help. I waltzed over to the skin care just to check it out and I ended up getting the origins face mask in a white tube. It’s got a tingling sensation and was only around $ 20 or $ 24? Can’t remember but I use it once every two weeks or twice a week depending on how my skin feels. It doesn’t leave my skin dry and I use it during my showers. You do have to leave it on for 10 – 15 minutes. I really like it. I also got their hydrating glam glow mask (blue packaging) which feels soo nice. It’s so moisturizing & I swear by their mud mask (black packaging) to scrub away dirt & grime in summer months. It leaves your skin so refreshed & supple. I haven’t tried the white or green mask yet though. But I’m planning on getting the Tara Harper or something like that don’t remember the exact name but it’s an all organic skin care line which I also received as a sample and I loved their microbead mask/​face wash. It left my skin soft and not too dry after exfoliating which is like (praise Jesus emoji).
Other two things I got were the bare minerals complexion rescue tinted hydrating gel cream which is supposed to be really dewy and water based non-​silicone type of cream. It provides little coverage. I thought I was going to love it. But it felt too watery on my skin. Like I can still feel the moisturizer way after applying it (I do use the Mac tinted primer as well). So because it doesn’t dry down I’m not particularly a huge fan because it gets cold in the winter and can you imagine having a wet face being blown by the wind in 39 degree weather (ya I don’t want to imagine it either burr). The last thing I got which was recommended after i inquired with the sales associate if I needed to use a primer with the tinted gel and she recommended coconut based too faced primer which is like ok. But again, it left my skin very wet to the touch and the dry down wasn’t as fast as I would’ve liked. For the summer months maybe it’ll be good but not for winter it’s too cold to sport a watery face. The Sephora here is very organized (now that I can see the layout of the store after the holidays are over). They also have a wide variety of skin care, makeup from Urban Decay to YSL to Too Faced to Bare Minerals and Becca. This store has everything under the sun and more. They also have a wonderful perfume selection with Narcisco Rodriguez (sp), Jimmy Choo, Marc Jacobs and Ralph Lauren, Tocca and a lot! There’s always somebody stationed there to help.

I’ve been to this Sephora in the mall a few times. Its a little small — but it has a better selection than the JCPenny-​based stores.
It gets crowded, but this Sephora doesnt let the line build up — they can’t — they don’t have the space. They add cashiers when they need to. So while the line may look packed, it moves fast.
The people who work there have always been helpful. Three or four people might ask if you need help, but they’re not annoying about it. I appreciate that.

I should’ve read other people’s review and just gone to another Sephora. It is seriously the worst Sephora I’ve been too. There were associates standing around doing nothing and didn’t even acknowledge the customers. I know Sephora can get pretty chaotic at times, but if there’s a customer right next to you at least try greeting them. On top of that, no one knows anything at this store and have serious attitude problems! Especially if you’re returning something, they look at you like you’ve committed a crime. Unless you know exactly what you want, you should just make the effort and go to any other Sephora store.

Wow, this place is complete garbage in terms of Sephora.
The staff is nice compared to most Sephoras, but this place makes my skin crawl.
I bought a lip balm here a few days ago so I could give it as a gift. The sales associate was really nice and found me the product in-​store after I showed him a picture on my phone. He said: «Oh wow, you are lucky this is the last one.»
Little did I know that the lip balm was already USED. Can you believe that? I AM INCREDULOUS. One of those ratchet «customers» definitely shoved its FILTHY finger in that Korres lip balm then put it back.
DO YOU KNOW HOW EMBARRASSING IT IS TO GIVE A GIFT TO SOMEONE — AND IT’S FREAKING USED?
Yeah, I seriously hope not, because that turned this into a hella embarrassing Christmas. Check if whatever you are buying is actually closed and brand new.
THIS SEPHORA RUINED MY CHRISTMAS. Too many obnoxious customers. The staff seems to try, but they don’t stand a chance when they are swarmed by ratchetness.
SO, SO DAMN AWFUL.
MOST DISGUSTING SEPHORA EVER.

Worse Sephora experience ever!

I don’t understand why this Sephora location has such a low rating scale! I always come to this location and I always get everything I need and want. The staff are really helpful and knowledgable. I became a VIB from this location because I am here so often. It’s a good sized store with all the typical Sephora name brands. They accept credit cards without hassle and always remind you of your points available on the way out. The lines are sometimes long but they move very quickly. This Sephora is located right in the middle of the Queens Shopping Center on Queens Boulevard, just a hop, skip and a jump from Starbucks! Lastly, many of the products at Sephora are a bit on the pricey side but that is not Sephora’s fault, it is because the prestige name-​brand companies want their products to be sold at a certain price. I believe if you are discontent with any product you buy, they will return it for a full refund.

I love Sephora, however at this location the staff is terrible. I went in the store ready and willing to invest in make up needed for contouring. Was not acknowledged as a customer. I’d rather go all the way to Manhattan to the Times Square location, the service there is always on point.

Id rather shoot myself in the a#% then step back into this sephora.
The Security guard walks around and gawks at everyone as if he’s going to tackle them
The workers make up doesn’t even look nice, extremely drag so i barely want their opinion
but in general they don’t help
they aren’t friendly
they don’t even know brand shades
I remember asking which foundations were cool in the armani luminous silk and the girl literally gathered every employee in there and asked them…
EVEN THEN NO ANSWER omg.
they were like try 25 or .75 or .00 like really??? THATS THE ONLY 3 UNDERTONES
anyhow
they suck
take your business to jc pennys sephora

Don’t even bother with this location. Go to the one in JCPenney. The staff here are so rude. It took me 15 minutes to flag down one of their employees. When I finally got to ask my ONE questions (asking if they have a primer in stock), she just scoffed and left! Excuse me, but that’s not very good customer service. They have no desire to help you unless you’re willing to buy $ 500 worth of makeup. That’s not even an isolated incident. It’s just always so rude with their staff. Not to mention, the staff are not the most knowledgable when it comes to makeup. I asked where the Bite lipsticks where and one of the staffers looked at me like they had no idea what it was! Oh let’s not forget the dirty testing areas. Like I said in the beginning, just go to the one in JCPenney. They actually go up to you and ask if you need anything, there’s less people and it’s just a more quiet and cleaner environment than here.

I’m surprised at the negative reviews for this location lol. I went in today for the first time, I didn’t even know there was a new sephora at QCM. I asked a sales associate if she was free to help and she was and she totally did. She helped me choose two essentials for my freelance makeup kit (sephora brand eyebrow kit and Laura Mercier contour kit) and she was very nice and insightful about things, even gave me some tips. The cashier was sweet too. I’d return here, why not.

Beauty can enhance one’s confidence as well as the perception for image. The image this Sephora projects is non-​existent and invisible for customer service skills. It was an impulse purchase for light purple eyeshadow to add to my selection of eyeshadow colors. However, I did not know what brand name or shade of purple works best for my skin tone as I was hoping for a Sephora associate suggestion/​recommendation but there were no associate available to seek assistance. It was bustling busy with associates giving free makeup trials to sell their products. The security guard outsourced for hire appears disgruntled and fends rude scowl look at customers who enter/​exit the premise. After walking the aisles without aim or any cosmetic knowledge I’ve lost interest altogether and opt to make my way immediately home.
This Sephora sits inside Queens Center Mall. «Look right through me, walk right by me and never know I’m there…» — «Mister Cellophane» — Amos Hart from Broadway musical «Chicago»
“Fuggetaboutit” Sephora! — Johnny Depp in «Donnie Brasco» 2005

the sales associates at this sephora location are terrible with the exception of one or two, i believe one of the nice girls is called yasmin, her makeovers are amazing. take your business elsewhere until sephora hires nicer employees.

Reading these other reviews I sighed in relief because I’m not alone in my feelings towards this Sephora. Clueless employees and lack of stock is one thing but I will not tolerate blatant rudeness and disrespect from the employees here. I came in today looking for the Anastasia Contour Kit. The first employee I asked was clueless and said she didnt know but pointed me to the Anastasia section-​ok, fine. When I didn’t see it I asked a second SA the same thin black girl with a long fake weave and a septum ring who rudely replied «NO! We don’t have THAT» When I asked if they had it at Sephora JCP (spoiler alert they did) she also said «NO!» and sashayed away– any decent employee would of looked it up but not this character. Save yourself some aggravation and go to the Sephora JCP in the mall.

This review is for the main store in the mall. If I could give zero stars I would. Another. collosal disappointment. Bad attitude, entitled behavior, lack of product knowledge, poor stock of the most popular trends of the season, zero help to customers who were visibly lost and would have appreciated help.
I am not sure where the rule is written where Sephora employees feel the need to be absolutely clueless to obvious colors and rude or seem like they are going out of their way to assist customers. But they sure do it well. In my evaluation of this location I asked multiple employees the same question and got a rainbow collection of answers which were all wrong. The most popular on trends lipstick and shadow colors are continuously out of stock in EVERY brand line. No one seems to think that’s odd? Shipments come in twice a week how is this possible? Out of the 8 employees on the floor, 2 behind the register, and the manager on duty not one person informed me of the order online in the store policy. This policy states that if a product is not in the store a Sephora employee can place the order online it delivers in 3 business days and shipping charges are free. Again stellar knowledge Queens Cntr.
In the time that I spent in the store in Queens going nowhere I could have hopped an express train to the city at any midtown location got my product and returned back to my home in Queens. As much as I love my outer borough, Sephora in Forest Hills and Queens Center Mall fails to provide ANY level of service to its customers. SHAME ON YOU.

I am huge on makeup and probably buy hundreds of dollars in it each month. This sephora is disgusting and such a damn mess that I would rather go to the one inside JC penny. The testers here are never where they’re supposed to be so it makes it really unpleasant to shop here. Then the testers that are actually out are smashed, broken, messy, cracked, you name it. Also, many products aren’t even in stock and everything is missing. I’ve also experienced such a rude employee here to top it off. This thin black girl with long fake hair gave me attitude when I wanted to see an eyelash curler out of the box because they had no tester out and I was already exchanging one that I previously bought and was unsatisfied with so I did not want that happening again. She took it out of the box didn’t even let me look at it for one second let alone touch it and threw it back in the box. When I politely asked her if i can see it again since I didn’t get a good look, her response was «you already saw it». Really bitch? Do you really think I’m looking to steal or something when I’m right in your face? Haha what a joke for a $ 20.00 eyelash curler. What a loser and I reported her attitude with me to the manager. Sephora hires the worst people and that is proven almost every time. Then another time I came in, this tall heavy male employee with blue hair walked by me and stunk SO badly like B.O. How disgusting. To think he spends all day in a store that has perfume and body products and smells that bad. This place is a hot mess. Get it together. I’ll only step foot in here again when there are absolutely no other options.

I walked in and saw plenty of employees standing around braiding their hair BUT NO greeting!
I made a return and the sephora employee asked me for my beauty insider card which I found odd because I’ve made numerous returns and i’ve never been asked for the card. Then I ask her why is that and her reply «to scan it» with an eye roll. What a a GENIUS she is! Obviously, I saw her scan the card that does not answer the question! So I dumb down the question specifically– WHAT is the point of scanning it because apparently she doesn’t understand!!! Then she says, «even if you don’t have your sephora card the rewards are deducted with returns.» Of course, I elaborated the response since speaking to her is like pulling teeth. I just asked a SIMPLE question. Do yourself + Sephora the favor and answer without an ATTITUDE and exaggerated eye roll!!! Cannot deal with RUDENESS!!!