Massage Envy – Elmhurst

Worst experience ever. This branch does not and will not accommodate their customers. I booked a couples massage 5 weeks in advance and when I got there they told me that I would have to be placed in two separate rooms for my gf and I. Spoke with a manager and she kept saying something of a «booking error» and could not explain what the hell that even means. In addition, they did not even accommodate at all for the inconvenience of their own SCREW UP. I recommend to Try another massage place in elmhurst to spend your money. Do not come here

I had a massage with Dakota yesterday and it was AMAZING. I’ve gotten 10 – 15 massages in my life and every single time I’ve asked for a focus on my neck and shoulders. Unfortunately I never felt neck relief. Dakota knows muscles and pressure points well. She knew what to target to relieve tension in other spots. I highly recommend Dakota for neck and shoulder tension.
The reason I gave ⁴⁄₅ stars was because my appointment was at 1pm for 60 minutes and it ended at 1:50.
If I wasn’t moving out of state today, I would be back there every other week until I was fully healed!

I took someone who is a member as a birthday gift. It was a fine experience but I never had a facial before so I don’t have anything to compare it to. I did notice that hers took longer and when we compared, had some tiny extras that mine did not have. It could have been that she was a member or just the therapist. My issue with the experience was that I told them to add a %15 tip and realized later that they up-​charged the tip by $ 8 — so if you go watch out for that.

Pretty much your standard Massage Envy, which means it was a good experience. We were served promptly and the masseuses each of us had were each very good. We usually go to the Schaumburg location, but we will go back to Elmhurst if they have better appointment times.

Having had more than a thousand massages all over the world including Paris, Venice, Hawaii, Vegas, etc at expensive spas, Bellagio, Mario, etc. I think massage envy is great overall and ive been to many locations including elmhurst hundreds of times. But its impossible to please some tricky Unilocalers! Have some reasonable expectations and common sense! Great bang for your buck compared to avg price ten yrs ago of more than $ 100. Explain your preferences and then try out different therapists and then figure out your faves and schedule them weekly like i do or whatever. Yes there is some turnover but plenty of good options here and in glen ellyn, vegas, nawlins, milwaukee, .,.

Went to massage envy in Elmhurst and was blown away. The staff in front was very helpful and seemed very knowledgeable. My wife bought me a membership for my birthday and I am sure thankful she did! I arrived with my brother-​in-​law 15 minutes early as they requested when I called to make my appointment. After we filled out a one-​page info sheet, the very nice lady working the front desk escorted us to a relaxation room prior to our massages. It was very nice, dim lit, and had some very peaceful music playing. We helped ourself to complementary water and within a few moments we were called by our massage professional and brought to our rooms.
My therapist was Johanna. Absolutely fantastic! My one-​hour massage seemed to be over in one minute! She focused on a couple of areas that needed to be addressed. So professional! I felt that she actually cares that when she is finished she wants her clients to be in a better place!
My next appointment I made for May, I requested Johanna again, I’m telling you right now that place is excellent!

Horrible turnover. Every time I find a suitable therapist, they’re soon gone. Front staff isn’t knowledgeable enough to be able to recommend a proper match in therapist and client. Tonight, I experienced the most unprofessional behavior when the therapist completely abandoned me mid-​massage without adequate explanation.
I will say that Crystal is super friendly and great to deal with. And I miss Jose. He was the best therapist. But I won’t be returning here! Not worth my money anymore!

Not a relaxing experience!
My daughter received a Gift Card so I decided to join her for a nice massage before she leaves for college… Between the high pressure sales pitch, poor massage and the cost (actually the TIP) this was one massage I’d like to forget!
Introductory massage of $ 49 BUT you should tip $ 16 (20% of the FULL price massage) WHAT?
Also, what was suppose to be a 5 minute disrobe, 50 minute massage, 5 minute robe, was eaten up by their ridiculous questionnaire and sales pitch!
Just not worth it! ;(

Front desk service is questionable. Offered me a time for a 1 hour massage but took it back as soon as I told her I was not a massage envy member. This is not the way to handle potential new clients. The proper thing to say is «during this time slot it is only available for our members only but if we do not have a member to take that slot we would be happy to give you that time slot say by 6pm notification.» That would make more logical sense rather than asking to book another day of which I would book a place closer to work or home. You can look at all the other negative reviews that really help you get a good feel for this place. There are many other locations that you will probably have better luck with. STAY CLEAR OF THIS PLACE !!!

A massage on a Friday is always a great idea! What better way to start the weekend. Despite reading the reviews on Unilocal,all I asked for this Christmas was a massage from Massage Envy and I’m so glad I did. Yes, when I called they asked if I was a member, which is just general customer service as they can look you up in their system. I called at 11 and got in at 1pm! When I arrived the place was packed with dozens of folks all walking out looking relaxed. My massage therapist was Donald and he did a wonderful job. I had a few knots that he worked out and he was extremely pleasant and polite.
As far as trying to sell me on a membership, the spiel they gave me wasn’t pushy or unreasonable. If you’re not interested just say no thank you. If you’re interested it’s 59.99 a month which is pretty much buying yourself a massage every month. If you get them anyways it makes sense. I can’t see how anyone would be «suckered» into thinking taking care of themselves is a waste of money.
I’m pretty picky and my experience was great. Give them a chance and ask for Donald when you go.

The rating of 4stars is for the therapist, Pikhi!!! She is an amazing therapist. Always concerned how you’re doing and addressing your issue if any. She has done wonders for my intense shoulder pain.
Her attention to detail is always present, if you want to experience a great therapist, book with Pikhi. You’ll be hooked.

I was suckered into signing up for a Massage Envy membership a few years ago, after using a gift card I received. Their customer service is TERRIBLE. They do not value member loyalty nor are they consistent with their internal policies and procedures.
One specific example: I called to transfer some of my accumulated massages to a few friends and family. The CSR transferred about 7 of my massages with no problem. After all, you would think they’d welcome the transfers since it’s an opportunity to potentially get more memberships (which is pretty much the only thing they’re concerned with), right?
A few weeks later I call again to transfer a couple more massages and the CSR informs me that for each transfer I will be charged a $ 10 fee! SAY WHAT!!! The first CSR never informed me of this when I did the initial 7 transfers and never charged my account. I explained that to this CSR and she didn’t really seem to care, but proceeded to also inform me that once I transfer the massages and pay the $ 10 fee for each one, the transfers expire after 30 days. So, not only am I paying the $ 59 monthly fee but also paying Massage Envy $ 10 for each massage that I want to give away — which could ultimately get them more members!!! Ridiculous!
A week later I finally go in for my own appointment and want to transfer 2 more massages (I know, you’d think I would’ve learned my lesson!) and the CSR tells me I’m only allowed to transfer one massage per month! HUHHHHH??? I just transferred about 10 massages in the past week!!! Why do your procedures keep changing?!? Ahhhhhhh!!! Needless to say, the CSR had no response… This place desperately needs to train their staff so they’re all on the same page!
Also, they’re inconsistent with their courtesy calls to remind you of your appointments; so don’t rely on them to remind you! If you forget, you get penalized — shocking, I know.
Bottom line: they’re customer service blows — beyond harassing you for a membership, they could care less about the customer experience.
Membership canceled.

I’m giving it one star because there is nothing lower… Horrible customer service… Bad massage therapists. And if u complain they just say sorry and ask u when u want your next appointment. Don’t know how to handle Unsatisfied customers or more like don’t care. Sales person Anthony said many times u can cancel membership any time then after signing up got slapped with a one year membership and the owner basically called me a liar when I told her I was told by Anthony I could cancel anytime. Don’t waste your time and money

I have called 3 or so times in the past few months to make an appointment for the night of. I don’t know what’s going on with this location! Needless to say, I have been to Massage Envy and enjoy their massages and the few times that I have had a chance to get some free time without the baby I was excited to get a massage. But boy does this place have some special vip entrance or something?
When I call I ask if they have any appointments available and every single time the receptionist says let me look for you, are you a member? I say no, I am not and they immediately say sorry we have no appointments this evening. After several calls like this and feeling something is off this last time I decided to called back 20 minutes later and like clock work the receptionist asks if I am a member but this time I say, Yes I am. She then proceeds to give me 2 opening times!!!
Are you kidding me??? How can I not get an appointment unless I am a member? How can they just lie like this? This is awful and deceiving! Completely disappointed and will keep giving my business to Heavenly Massage.

I used like this place as long as I had a good therapist (jay). Then I had to cancel the membership. Oh boy! They must not know the law. They will not cancel even after you submit the form and will keep charging you on the credit card! I had to call my Amex cc company and BBB in order to get my money back! Aweful!

This place is more about the hard sell and getting as many memberships as possible than actual message. If god forbid you tell them you want to think about it they get pissed and pretty much put you down for not taking care of yourself. I chose Massage Envy because I know other that go to studios in other suburbs or in the city and they have nothing but good things to say. But I say STAY AWAY from this location. I might try a different one or just try out a new spa. Still wondering on that.

First Time here and I had a sit down chat to go over all my needs with Anthony, he was very friendly and I thought him seating down with me to over all my expectations was really nice, most spa places, just take your money and then give you the service. I like how personable he was and he felt really comfortable asking me questions about myself.
Joy was my aesthetician and she was really good, she helped me relax did some extractions and I really enjoyed my facial. I can’t wait to return to this location and get another facial or send my husband for a massage. Great customer service and very clean!

I have been a member for almost a year. I specifically go for the facials, and have only had 2 massages.
The facials are great. I only book with 2 girls, I feel like they remember what my issue is with my face, and work with me to correct it.
I think the only thing now is the pricing, because I feel like I could save $ 20 or so a month by getting a Groupon/​Living Social deal.

Oh, I dislike this place very much. I had a Groupon deal that I needed to use so I booked my massage. When booking I asked for a female and was told that was not a problem. The day of my massage I received a phone call stating that the female that I was scheduled to be with wouldn’t be in that day, and would it be OK if I had a male? If I specifically asked for a female why would I be OK with having a male? Since my Groupon was expiring I just went with it. I was told that my masseuse would be Randy and that he was really good and that I would like him. Well, I didn’t.
When I first arrived, I was asked to fill out some forms. They were the usual health issue forms but there was one form that I had to sign that stated something to the effect of, the masseuse will not touch you in an inappropriate manner and if you are uncomfortable at any time, that you should stop the massage. Say what? I have NEVER in my life seen something like that as a massage spa (and I get a lot of massages). What prompted them to need to have a clause like this? Very weird.
Once they were ready for me, the brought me to a small sitting room. Some girl came in and asked me questions such as what I was hoping to gain from my massage… really?!? Once we were done with the mindless questions, I was directed to the massage room. I was instructed to start on my back… again, what is with massages starting on the back, just seems and feels so bizarre to me. Randy came in and I immediately knew I wasn’t going to enjoy our time together. I feel bad for even saying this, but I felt like my grandpa was giving me a massage. It was incredibly awkward… hence the reason I originally asked for a female. Anyways, Randy was doing some weird, non-​Swedish massage moves. He would take an arm and pull it over my head and pull… it was more like something you would experience in rehabilitation. Once he started to massage it was awful. Shame on me for not speaking up but it was just bad. He was so rough so I find it necessary to now refer to him as Rough Randy. I couldn’t wait for the massage to be over. He wasn’t even really massaging, more like squeezing and pinching my skin.
Once I was done I went to leave but was stopped by the front desk. There wasn’t anything for me to pay for since it was a Groupon so it was unclear what we needed to speak about. Oh… here came the sales pitch. They are trying to sell me on a massage plan. If I pay a low fee (ha!) every month, I get a free massage every month and my points carry over to the next month. Uhh, no thanks. I just had an awful massage, why would I pay you monthly for more bad massages? Any semblance of relaxation that I may have had was now completely gone after this failed attempt at a sales pitch.
Haven’t been back to Massage Envy since and I don’t plan on it either.

I do believe your experience here is based on your therapist. My regular does a great deep tissue. With travel and working out, a regular person sure is nice to look forward to. I agree the place doesn’t have the ‘spa’ atmosphere, but what do you expect for $ 53/​month.