Larry Roesch Chrysler Jeep Dodge

We have been a customer of Larry Roesch for years from Chevy to Ford and have been bringing our 2014 Cherokee here for service since we’ve had it. The previous jeep was purchased at a different dealer only because LR didn’t have one in stock at the time. Yesterday my wife and I purchased a new Cherokee from Josh at LR. Buying a car is never fun but from sales to finance it was fairly quick and low pressure. The only complaint I would have is offer your customers a bottle of water on a hot summer evening.

Never again. My mom has purchased a new car every 2 – 3 years from Larry Roesch for the past 20 years. She bought a 2014 Jeep Compass from them which started acting up on her a few weeks ago. We took it in on a Friday and they said it would take 1 – 2 hours to do an electrical check on it. She hated driving that Jeep (big blind spot, not their fault) so low and behold she purchased a brand new Chrysler 200 from them. 4 hours later, they are still not done with jeep. Finally tell them keep the Jeep until Monday. Went back on Monday to get something out of the car and they had done nothing with Jeep. Went back on Tuesday to get the plates changed on the jeep. The finance guy gives the sales guy the plates and tells me to wait in the waiting area, while they change the plates. The sales person takes plates and tells me to wait in waiting area. 2 hours later I tell them I will go home and get a screwdriver and change the plates myself. Come back with screwdriver and service guy yells at me telling me, the wait is my fault because I did not notify service, the plates needed to be changed. For 5 minutes with about 15 onlookers I was literally in a screaming match with service guy being told how service is service and because I did not tell them I needed new plates put on the Jeep it was my fault. NEVER AGAIN! I am not a big complainer, I have posted 3 Unilocal reviews, My other two reviews are 5 stars and rave about the businesses I rated.
Edit: Reply to Josh. My mom spoke to Paul concerning the treatment we received. He explained in detail how the problem was created, how they were at fault and how extremely sorry they are for our inconvenience. Hopefully this ordeal will help you move past your priority of selling cars first and customer service last.

After speaking with John Sagat, the tail light issue has been resolved and the light has been replaced. While we are still unhappy with the way that the sale was conducted, the resolution has improved our view a bit. I still won’t give 5 stars because we were very unhappy (and I am all about giving an honest review), but at this point we are content and will return to Larry Roesch if the need arises.

I wanted to update my review because once again. I am so pleased and happy that I have received. the BEST customer service. I received a call to come into the dealership by Gary Hall the finance director, there was a way to lower my payment… Now that is AWESOME !! Paul Oddo also helped me with assistance when I first called to start my business with this dealership. I consider myself very lucky to have found them. I will continue to recommend them for years to come !!!

Worst customer service I ever had at a car dealership. Spoke with josh over the phone and asked if we came in to purchase maybe two cars he had in stock can he work wit us price wise. He said for sure, come on in. Drove and hour in and got handed to Eduardo Barrajas. This guy acted like we were bothering him, had no sort of customer service. Shows us both cars and we agree that we like them so let’s talk numbers. He laughs and say we don’t haggle here, this is like car max. I said I spoke with josh and he said he would work with us. So we sit and wait and comes back and says we will deduct 500 if you finance but that’s it. What did you expect when you came here. I said fine I’ll go elsewhere and keep looking. He says good luck with that we are the cheapest, if you find it cheaper look check the car fax cause something is wrong with it. All this in front of the managers desk. Guess what Eduardo, you aren’t the cheapest. Went elsewhere and got treated better and got a better deal. You would think buying two cars you would get better service but this guy must not need the sales. Stay away from this place.

I bought a car from this place and the finace manager opened a credit card with my social security number! Never again with this place!!!

Look. I get it, it’s a jeep dealership. It’s going to be reliable but really expensive. They communicated everything, had all of the repairs done on time and it was done correctly. My beef? If I’m going pay $ 1000 for repairs then I expect a complimentary wash. My dealership back home does it after an oil change but this one did not. Had they did, it would have been 5 stars. Part of the perk of going to a dealership is they appreciate your baby as much as you do and it didn’t happen here. Disappointing, but I won’t cut them down for their service. It just could have been elevated. Corey, by the way, fantastic! Took my sarcastic ass comments very well. I’ll probably be back.

I was keeping my eye out for a tan, manual, Jeep unlimited when I came across a 2013 dune tan model at Larry Roesch. I inquired online about the vehicle and within minutes was contacted by a rep. from the dealership to set up a test drive.
Lou Cipperoni was my sales consultant, and was fantastic from the get go. He was extremely knowledgeable and pleasant throughout the entire process.
I ended up purchasing this particular Jeep. The whole process was relatively smooth and at no point was there any «run around» once the deal was agreed upon.
Additionally, The car fax on the website had indicated that there was «new paint applied» which didn’t really stand out upon initial inspection and the test drive.
I asked Lou about it, and he did some digging around which determined there were two dents in the hood that had been repaired «like new» when the dealership initially received the Jeep from the previous owner. I was pleasantly surprised with Lou’s factual transparency.
After the sale was complete, we took a look at the hood to see what this report was referencing. There were two very minor dents with scratches on them, that unless you were looking for them you would have never noticed.
Lou offered and was able to get the jeep back in later that week to have the dents covered entirely with a fresh spot of paint, at no additional charge.
This level of customer service is rare to find anywhere, let alone when shopping for a vehicle. Go see Lou!

Apparently the only way to actually talk to someone is if you want to buy a vehicle! Would’ve given 4 or 5 stars but I just got a letter 3÷21÷16 from the place my previous vehicle was financed through saying I’m behind on my payments and it’s going to affect my perfect credit because they never received payoff from when I traded it in a month and a half ago 2÷5÷16. I’ve called and left 3 messages for different people and have not received a call back. But when I was interested in purchasing a vehicle, I was talking with people right away.
The visit to the dealer was alright but I don’t know if I’ll go back to an unreliable dealer for another vehicle. I’ve purchased 15 vehicles from other dealers and never had this problem. Hope it gets resolved soon!

While I was going to leave a review complaining on how this service department doesn’t understand that express oil changes means quickly and should not take almost 2 hours to complete for an oil change and tire rotation, I was shocked when they came and got me from the waiting room and said they were sorry for the wait and there was no charge. «$ 89.00 value». I find their service otherwise to be good when I have dropped cars off. Truly impress today and will continue going there.

Stopped here during my SUV hunt because it’s an old, established dealer. Upon walking in, we were greeted by several individuals. This dealer was very attractive, most likely because it was formerly an Audi dealer. Our appointed sales person was Jason Bromm, who quickly pulled up the Dodge Journey that I wanted to test drive. Unfortunately, they didn’t have this model in the showroom. The test drive was lovely, and I was almost sold immediately on this vehicle. Unfortunately, it wasn’t available in the trim, color, etc that I wanted, so it would have to be ordered. I felt that the salesman, Jason, just wasn’t really interested in my purchase. Maybe it’s because I was purchasing a less expensive vehicle (still expensive in my eyes) or maybe because he just doesn’t have a personality. I asked him about trim packages, features, etc, and he just scrolled on the computer showing me the featured offers on the Dodge website. Buddy, I coulda done that at home.
Regardless of the reason, I didn’t feel the «Jive» you normally have with a salesperson. I wanted to see if my father’s work discount qualified me for some savings, which Jason kind of scoffed at. So I decided to wait a day on my purchase. I was really glad I did because in the subsequent days, Jason never even contacted me to follow up, as the various other salespeople had from the other dealers I visited during my shopping. I ended up purchasing a 2016 Ford Escape SE at Joe Cotton Ford. I think in the end, if Jason had shown more interest in actually selling, I would have driven home the Journey that week.

This is regarding their service department only. I never purchased a car from them. I scheduled an appointment and then took my car in for an ignition switch and key recall and oil change. They said it will take 1 ½ hours. I arrived on time with my very young children and they again assured me the recall would take about 1 ½ hours so I waited. 2 hours later they come in and say they cannot get my car started? I asked if it is a program issue with the new ignition and key fob. He explains they did not start to do any service on my car.
I assured them I have never had a problem starting the car and asked why they waited 2 hours to tell me about the issue. His response «I dont know». They tell me it will be $ 150 or $ 200 (cant remember, this happened months ago) just to diagnose the start issue and they cannot do the recall without them performing a diagnostic test. I agreed and asked them to call me when they know what is wrong and took the shuttle van home with my kids.
An hour or so later they tell me I need an alternator for $ 800 and battery for $ 200!!! I asked if they did the recall and oil change, they did. I asked if they can give me a jump start or do I need to tow the car. They said tow it. They charged me $ 600 for a diagnostic on the battery, an oil change, and a flash update of my software (YES, they charged me around $ 200 for a safety software update so the automatic rear gate does not crush my children!!!).
Of course they are in business to make money which I understand… although their total lack of consideration for my or my childrens time may have cost them any future business though.
The problem I have which is why I waited three months to post this is that I did not tow the car home, I drove it to Advance Auto Parts where they ran a free diagnostic test. The alternator tested fine under heavy load. I then took the car home, removed the alternator and took it in that evening. Tested good… they said there is nothing wrong with the alternator. I took the battery in, they said it is a little weak so I bought their best 800CCA 120 minute reserve battery and they installed it for free… total cost installed after discount $ 100.
I cant see how a $ 200 electrical systems diagnostic test at the dealership showed a bad alternator when two different tests outside of the dealership and 3 months of driving shows the alternator they wanted to charge me $ 800 to replace is still perfectly fine!!!
Based on my experience, they are either incompetent or unethical. Neither scenario leads to me ever going back there again!!!
Hope this review helps!!!

We had a great experience at Larry Roesch when we recently got our new Jeep. I would highly recommend working with Joe Provenzano! It was definitely one of the easiest experiences I’ve had at a car dealer. Thanks again!

I needed some service on my 2014 Dodge Caravan. My last service I took my van to Hawk and it was terrible. It seems like everyone who works at Hawk hated being there and all the people waiting in line for service were pissed off. I really started to regret purchasing a Chrysler product. A mechanic friend of mine told me to take it to Larry Roesch. What a complete 180 from hawk. Eric in service was very attentive and understood what I needed. I made the appointment two weeks in advance and I was the second car in. Eric didn’t think it would take long so walked to Christophers and had a nice breakfast while I waited for my van. Eric did offer me the option to get a ride home and there is and ENTERPRISE RENT-​A-​CAR not far from the dealership. But I didn’t need it. I drop my van off at 7 AM and I was home by 9:00 AM. Everything was taken care of and my van was fixed and the software was updated. The last service I had at Hawk took two days and they didn’t fix what was wrong with it. Larry Roesch Chrysler dealership is run like a dealership should be run, professionally with very good people working there. Even the people in the show room seemed friendly and courteous I regret not buying my van there but my next purchase will be from this dealership. I will be taking my van to Larry Roesch for all the service needs.

Big thank you to Mario in the service department.
I recently had car problems, my truck would go into limp mode & I couldn’t do more than 5mph & sometimes it would just not start. The service team figured out it was my pcm. It took longer than the date I was told but they took care of me and gave me a rental car (no extra charge) for a few days to get to work. Overall everything was great. Fair price, great service.
Truck has been running smooth ever since.
I would definitely come back and do business with them again.

We purchased a used vehicle a couple weeks ago and I have to say that this was probably the best car buying experience I have ever had. We worked with Steve via email and over the phone after looking at the car. He was very accommodating and we are very happy with the car! We wanted something reliable for our twins who are in college. Thank you so much Steve!

I can only speak to the sales side and not the service as I have not had any experience with that yet.
I had to buy two vehicles for my company and worked with Jason Bromm — he was very attentive without being intrusive. Many other dealers were calling me non-​stop, even on the weekends. Jason respected that this was a purchase for my employer and not personal and did not impede on my personal time.
Jason listened to all of my requirements — though my financial approval process took a long time and the original cars I inquired about had been sold he was able to find two other vehicles which matched my requirements exactly and had nothing on them that we didn’t need (I was looking for no frills workhorses). When it came to the pricing they really did beat all of the competition out of the water, they worked within my budget constraints and made the deal work. I read some reviews about them not honoring pricing listed online… I don’t think that is true at all, I think if you work with them instead of flipping out about the rebates not be applicable they will find a way to help you out.
Larry Roesch and Jason Bromm keep doing what you’re doing!
Oh AND they even delivered the vehicles for me (to our offices about an hour away) — great customer service!

Bought a used car, considering it was probably the easiest sale that salesperson had ever made, I would have expected a little more customer service after I drove off the lot. They had disconnected the battery at some point and I needed the security code to access the radio again. There were also locknuts on the wheels. I asked the sales person if he had either of these and his answer was go to Honda, even after I told him they weren’t Honda OEM. I also asked where to get an owners manual and for a copy of the Carfax for my records but received no replied.

Had an absolutely great buying experience with the Team at this dealership! They were able to find, locate and transfer over the exact Jeep that I wanted in one day with a specific harder to find interior color with ease. They worked with me very well to get me at the payment I wanted to be at to get out of my other Suv that I was not fond of. The sales process was a breeze and the staff made it fun experience that will make me a loyal lifetime customer of any of their dealership! Thanks Larry Roesch team!

I have been in the market for a specific car for a while now, and found that this dealer had it in stock for a reasonable price. I called in and spoke to a representative (Rebecca) about the car and she told me the car was in stock and set up an appointment for me. The day of the appointment I got a phone call confirming my appointment.
Although the the dealer was a hour drive away I wanted the car so it was worth the drive. Once I got there I was immediately introduced to a salesman (Eduardo). In a matter of 5 minutes Eduardo found out that the car was in service at another dealer and the time frame of its return was unknown. When I asked why they couldn’t of told me that over the phone I was told that their system doesn’t show when a car is in service only whether it’s in stock or not.
Now wouldn’t you think to check that before a customer drives a hour to come buy the car? And when I stated that to Eduardo he replied, «you should be happy we service our cars». I should be happy to waste my time to find out a 2 min question for 2 hours worth of driving. Thank you. Thank you very much for the incompetence.