Honda on Grand

I recently bought Honda Accord 2016 here. I dealt with Jerry Mioduszewski and he made my car buying experience here excellent.
Jerry is very honest, friendly & very helpful. He demonstrated the car features very clearly and answered all of my queries. In terms of pricing they gave me a very good deal.
Overall my experience here was awesome & I would recommend this dealership to anyone looking for a new Honda or a used car.

Great experience. I had done a lot of shopping for an HRV, I had pricing from other dealers, and I read the reviews here so I was cautious about calling these guys. They were the only dealer in the area that had one in white. I called Jerry and his first price over the phone matched the best price I had from other dealers. I drove out there the next day and bought the car. He was very helpful while I worked out a last minute problem with my Bank. I even had a full tank of gas when I drove the car off the lot. It was a big relief after two weeks of hard core shopping and struggling with other dealers shady tactics.

They ARE THE ONLY dealership which gave me a clear and best price. No one came close to their prices. Ryan was my salesman. You want the best price go to him. No BS. I wasted my time at Schaumburg Honda (very bitter about that experience, sorry). Ryan just provided me awesome price. I came in expecting games. No games. exactly what he promised.

One of the most pleasant car buying experiences I’ve had! My husband and I were in the market for a minivan. I contacted the Internet sales rep, Jerry to get pricing and availability on the odyssey with the features we wanted. He replied same day, within a couple hours. We stopped by later that day to check it out and go for a test drive. Jerry wasn’t available, but Joe stepped in to help us out. We explained that we were not looking to buy that same day. Joe was extremely nice and understanding. It was a no pressure situation. After we left Honda we checked out «brand X» minivan and the service was no comparison.
A few days later, we made our decision and came back to see Joe. He was amazing and made the whole process a breeze.
If you are in the market for a Honda, go here and ask for Joe! He’s been in the business for a long time and knows his stuff!

Keith Huspen is a great sales consultant!!! He is honest, genuine, no high pressure, hard working and overall awesome!!! I can’t thank him enough!

Bought a 2015 Accord Touring Edition. Jesse was the salesman and I think unless I’m missing something like, it was previously stolen or used in a murder suicide, we got a GREAT deal. The car is amazing of course, if it all pans out I’ll buy something else from them in the near future.

Been here a couple times to service my car and I don’t know maybe they don’t know how to communicate with other human beings. Worst customer service. They don’t communicate clearly what’s going on until you call them. They are inconsiderate and they’re prices are jacked up. I honestly think they add a couples of hours for a job just so you can pay for labor costs. I only say this because I’ve been to other places where they’ve done the same job in half the time and costs. But what do I know, I’m not a mechanic. Make sure you have a written agreement of the price of the service they’re going to do on the car. Sometimes they change it at the last minute for some «unexpected» costs. I would say you should avoid this place if you can. I know I’m not coming back here again.

Very shady operation, at least in terms of their service department. Specifically was quoted $ 50 to copy and program the key (I asked twice to confirm) but when I get there, of course the price changes. Now it’s $ 60 to copy and $ 65 to program. I don’t do well with bait and switch tactics– I will not be doing business with them. I had bought 3 Honda’s from them too– mentioning this resulted in a «I don’t give a rat’s behind» look from the female service attendant. A penny wise, a pound foolish, Grand Honda!

Honda on Grand and Jerry (a car sales guy) at the dealership are complete sleazeballs. We talked to them on the phone, got an out the door price were told to come and pick up the car. Jerry then said he wouldn’t honor the price and insisted we buy $ 800 floor mats for the price to be honored. Complete sleazeball and would not go back.
*Edit in response to Dion: When you give a person a price, that person drives down same day, and you refuse to honor the price that’s sleazy business and people need to be warned.*

This is review of service. Came to change oil but they tried to pull out a few hundred dollars out of me for things my car did not need. Very aggressive to get you to get repairs. My car is only two years old and this is first time I have Honda. I will never buy a Honda again. During first oil change they wanted to feed me with a $ 500 bill for things my car needed, according to them. Four months old car needed to put already $ 500 into it !!!

Rude and terrible!
They offer us a car, and make a quotation, we feel something was wrong, so we ask for a formal quote with details… they never gave us.
We are sure they try to deceive.
BE EXTREME CAREFUL… no trust them.

I have bought 4 cars from this dealer and WILL NOT go back. I dealt with Danny Estevez and Ray Abdi. They are both jerks. They spoke to my wife disrespectfully and me disrespectfully. Instead of decent customer service, I got hostility and rudeness.

I came here for an oil change and tire rotation (the usual tasks) and had a decent experience. I was a little early, but they were ok with that. My car got in right away and it took about an hour to finish. They have a decent waiting room with a TV, coffee, and comfy chairs. The woman who checked me in and the cashier were both very nice and friendly. The service guys… not so much. Everything is fine with the car from what I can tell and they didn’t try to push me to do anything else or spend any more money, so I’m always a fan of that. They have coupons on their site — I brought the wrong one in but the woman still gave me the discount for the coupon I was supposed to bring in. I would come back.

Don’t believe anything these guys say. I bought a used car and agreed to pay the full price as long as they threw in all season mats since the car had none. I had to hound the guy for the mats and they turned out to be old dingy dirty mats.

Ive been twice to honda on grand ave and twice i went to elmhurst kia and bought a car from sam. Sam will do wonders for you, ge can make it happen i was stuck with a big car payment and got some very nice and reduce my payments by 400 one time and the second time by 200 other dealership like honda on grand wanted 4,000 dollars down and extra 100 s month with elmhurst kia i did this with no money down. there additude at hinda we sell cars like crazy well get the next sucker. cant say enough about sam at elmhurst kia youll be happy you went

I dealt with Ryan and my experience was pretty poor. I am an easy going person and understand little issues here and there, no big deal you know, but this was just comical. We had agreed on a time to meet and I showed up about 20 minutes late. Unfortunately, The vehicle was getting detailed and did not show for another 1.25 hours. Which means that the car showed up almost 2 hours after we scheduled.
In the meantime there is literally zero personal service, attention, questions, info, etc.
He did pop in after about 45 minutes to let me know it will be there in 15.
Car finally shows up 30 minutes later and I am given some time to inspect it. We go for a test drive. The car is nice, mostly as described except for the 20″ long scratch that is through the clear coat and the black paint down to the metal right in the center of the drivers side passenger door.
I let him know I am interested and we go inside. He disappears and comes back with a price that is actually higher than what was advertised. I kind of laughed and said I would take the car for the original price we discussed and he refused.
I tried to reason a bit but realized it was fruitless when I asked about the scratch and he said he didn’t notice it. I’m not kidding when I say it was so big and so obvious I felt bad for the kid sitting there telling me that with a straight face. The fact that there were 25 pics on the website for this vehicle and they somehow forgot to get a pic of that door likely indicates a bigger issue: this seems to be the culture at this dealership. As of 2 days later the car is still on the website and there is still no pic of that door.
I said thanks and left. I had said the price was too much for me but it was actually still a decent price, but there was zero chance I was buying from this place after the experience.
How could you possibly buy from someone you cannot trust? I went over to a dealer in Glenview and bought a car. Napleton did a class job and my service there was significantly better than at Honda.
Be careful with this place!

Worst sales people ever. The sales guy i had was very very bad and he literally told me «We are not a company in distress you can leave» and after i got a sales agreement i found that the Vin number on the agreement was different. Be very careful before you buy here. Even if they give a good deal there is something hidden. There are other options you can consider around the city

Overall, not very satisfied with our Honda on Grand experience.
Not the worst we’ve come into contact with but certainly plenty of room for improvement exists here. This comment applies for both sales and service folks.
Like the majority of dealerships, once they have your signature and money, the interest and eagerness to provide assistance and prompt solutions fades rather quickly.
It also appears the new breed of salesman (Veer) knows very little about the Honda vehicles they sell.
Before seriously looking into any used car, please make sure you get a hard copy of the Carfax right off the bat.
This is your hard earned money and you want to know everything about the car in question.
Do not allow yourself to be rushed or distracted by sales personnel.
I understand that the these Carfax websites can have issues from time to time but If someone asks for a copy of the Carfax, it is not standard practice or normal to simply offer a «cell phone picture» of the Carfax report as this is bound to aggravate your customers.
When you are provided with a fax # where the Carfax should be sent and then do not bother to follow up, this is bound to aggravate your customer.
Lastly, Veer (salesman) should never abruptly end any phone conversation with a customer because he is aggravated with the repeated requests for a Carfax.
This type of behavior insinuates someone is hiding something and is bound to aggravate your customer. Customers do not like or appreciate surprises Veer.
Finally, I’m not sure what external company this dealership uses for remote starters/​tinting/​accessory additions but it is time for a change.
Very poor in my opinion! You have been warned. Beware!
Do yourself a favor and take your vehicle to ABT Electronics or some other accredited Mobile install facility for any alarm or remote starter installs.
You will thank me later!
You don’t want to end up being inconvenienced repeatedly because the external vendor the dealership uses is unable to properly install a remote starter (Perhaps because they utilize sub-​standard products and they do not solder ALL connections but simply twist the wires together)
This too is bound to aggravate your customers.
THANK YOU ABT for doing the install properly the first time!
Also, when removing tint from a vehicle, it is common practice to completely clean the glass and interior so the customer receives a spotless vehicle upon its return.
When you pick up your car and find fingerprints & smudge marks all over the glass as well as tint shavings on the carpeting & front seats, this is bound to aggravate your customers too.
I will give them some points for providing us with a loaner each time, for rectifying the mess from the tint removal when we complained and after some annoying back and forth, they finally refunded our money for the remote starter debacle.
Two of us in the family will be looking at new cars in the spring.
Guess where we won’t be going…

While reading some of the negative reviews, I realized they focused heavily on the service department. This review will solely be in regards to the SALES department.
I was recently shopping around for a new Honda Civic and I stumbled across 3 dealers that had the same exact car I wanted (Honda City Chicago, Muller Honda, and Honda on Grand). (I advise any shopper in the car market to always do their appropriate research and find multiple dealers with the same car or at least very similar car). I started out at Honda City Chicago and the salesman was pretty amateur, thinking we weren’t serious buyers because we had a trade-​in and was on his phone while I was negotiating with him at one point. That’s disrespectful but also unwise because I am a very personable shopper and if I really start to like someone and don’t think they’re BS’ing me or disinterested in me, but really puts forth an interest to make me a sound deal and meet my needs, I will most likely purchase from them. They did not make a competitive trade in offer for my Nissan Altima coupe at all. Therefore, I went to Honda on Grand the next day.
I met with Jerry and he gave me an online quote earlier in the day before visiting Honda on Grand (and he made sure to tell me what exactly that quote included). When I got there, there were no surprises on that quote but they started really low on my trade in. I know what I wanted for my car so I picked up my bags and started walking out. This is when the manager promptly got involved and offered me a very nice trade-​in offer (around $ 500 below what i was looking for, so definitely still a good offer) and he was even willing to negotiate on the price of the new car further.
The rest of the story is history, the car came very clean and the process was pretty quick from there. I will definitely recommend you check out Honda on Grand. they’re reasonable, will work with you for trade-​ins (don’t come in with outrageous demands tho, let’s be real), and the salesman Jerry was really down to earth. I forgot the manager’s name but he took care of me.

Horrible, RUN away from this place. The service department will tell you anything to get you in the door. I called and priced out a clutch replacement with the flywheel. I called again to confirm the price we agreed upon. Then Bobby in the service department calls me. He says hey bud we confirmed it definitely is the clutch but its pretty bad in there. It’s a mess. But we can get you all fixed up no problem. The price I gave you didn’t include the flywheel…
When I challenged this by recalling our previous discussions which were crystal clear and said he was playing games, Bobby says sorry if there was any miscommunication then hung up on me.