Fahrenheit Heating and Cooling

I wish I had read these before I got involved with this company. My heating unit broke on a Sunday 2/​7/​15-​and I could not get a call back from my regular company so I googled and found this company. They came out right away and I thought it was a good fit since they were local. It was freezing so I didn’t have time to search prices. I purchased a unit and their package came to 8400.00… they removed the old unit and installed a Williamson-​the unit shot water out in my basement within an hour of the technician installing and leaving, he came back 2 hours later and said it was fixed, the next day there was another problem/​they sent a different technician. It worked ok for 5 days, I went away for the weekend, when I returned on Sunday (2 days later) the house was freezing, the unit off. They sent a different technician-​the next day. He got it working but 3 radiators are cold. He couldn’t figure out why. Today is Tuesday-​the service manager said someone would call or be here first thing. It is now almost 11 AM-I’ve been waiting since 7-​I finally called them at 9-​their technicians are busy with other calls. The company manager said he was more annoyed than me because he was losing money! I guess I wasn’t a priority since they already have my money, which was several thousand over what seems to be the going rate. (The staff has been nice and I haven’t found them unprofessional, although the owner Joe did give me a bit of a lecture about light switches and the receptionist was a bit rude to me the first time I called.) They finally fixed it!

This company just installed and unit for 7000 $ and it never worked. I am already in claims court over their thieft. They will give you run around and won’t do anything. Don’t use them. They are thieves

In response to your comment– I checked the price of the exact model thermostat on Amazon and it was $ 30. Not sure what you are implying

This company is unprofessional, incredibly offensive, and incompetent.
I called them, requested a diagnosis for my nonworking heater. Their guy showed up at my house wearing sweatpants, took a cell phone picture of my heater, and texted someone. He then tells me that I simply have a bad aquastat.
I bought a new, $ 75 aquastat only to find out that my heater doesn’t even use an aquastat. Completely wrong diagnosis. I called Fahrenheit back, explained the situation, and the man I spoke to on the phone (Joe) became irate, called me an asshole, and told me he hopes my heater causes my house to blow up!
I called back and spoke to Matt. He was completely unapologetic about the entire situation, berated me, and ended with (surprise, surprise), calling me an asshole and hanging up.
Later Joe texted me, to call me an asshole again. I guess he wanted me to have written proof!

My heater abruptly stopped working and it seemed pretty clear that the issue was a faulty thermocoupler, a relatively simple repair (though one I did not want to do myself, given the fire hazard). I called up Fahrenheit who sent a technician, and explained to the tech what I believed the problem was. He replied that it was not the thermocouple, but a faulty valve which would be $ 850 to repair. I was suspicious, especially since the tech did not seems to really examine the furnace (which was only a few years old) all that much, and I got a second opinion. Another company checked it out the following day, confirmed that it was in fact the thermocouple, and performed a repair on the spot for $ 140 total. Heater is fine now. The other company’s rep also told me that, even if the problem truly was the gas valve, $ 850 was a ridiculous price.
Stay away from this company. They apparently tried to put one over on me even though I had identified the problem before they arrived and told them what it was. I can only imagine what they would do to people who aren’t familiar with heating/​cooling systems.

Initially satisfied. Attempted to secure some other work. Cancelled 3 appointments. Then the invoice for annual plan shows up in mail. With 2 months late fees attached. Never signed up. The kid who answered advised me to ignore them. That’s what happens when you try to be nice. Horrible. Horrible. Negative stars if possible

I too would love to leave negative stars. Do not use Fahrenheit, ever. They’re fraudulent, dishonest, and do not perform anything close to acceptable work.
Their most recent fraudulent business practice was sending me an «invoice» for $ 200. We didn’t use them nor did we owe them anything; when I called I was told it was the amount we «would owe» if we chose to purchase an annual service plan. No where on the «invoice» did it say that this was optional or that it was for a renewal – it was purely an attempt to trick customers into paying for something they have no intention of paying for.
We got burned by Fahrenheit last year when they charged us $ 900 to fix a perfectly fine furnace. Our heat was out and Fahrenheit told us that it needed new parts and service, and they assured us that it was 100% the problem with the furnace parts. I asked him specifically to check the gas pressure coming into the house and he assured me the pressure was fine. We accepted, but when the heat didn’t go back on (surprise!) they told us to contact our gas company. The original parts were perfectly fine and Fahrenheit refused to issue a refund. PGW came that night and fixed the low pressure gas line which was actually the issue.
Stay FAR AWAY from this terrible company. They have poor morals, poor business practices, and they take advantage of consumers. Be aware of any positive reviews online here or elsewhere, they’ve been known to post fake reviews.
STAY AWAY.

Never use. This place is a rip off. They charged me $ 250 to come to my house and do nothing. I was under the impression that the service was going to be $ 250. NEVER USE!!!

Shady Shady Shady. please buyer beware!!! They are sizing you up before they even get through the door. Technian never even showed. Never called and I even asked for a manager to call me back and… nothing. There’s more to the story… I am familiar with HVAC and had a good idea what the issue was. Technician agreed, gave me a ridiculous quote over the phone and then never even showed up. I have not heard from them since. Just please find someone else because they are NOT HONEST PEOPLE!!!

Can I leave negative stars? We’re actually in the process of filing a complaint with the BBB for being swindled by Fahrenheit. Trust me it was as awful as others say. They installed a blower for the heater in our rental house, ended up wiring and mounting the blower incorrectly, and than never came back to fix the faulty repair. We scheduled 4 different appointment times to have them come back and they failed to show up all 4 times. We’ve tried to call multiple times to obtain some sort of refund and the company is basically ignoring our calls. We ended up having another company come out to fix their mess and still no calls from Farenheit.
I cannot emphasize this enough– DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!!
If the option is polar vortex and no heat or working with Fahrenheit– choose polar vortex. Once again– GO ELSEWHERE!
Update: I responded to the owner’s comment below and also asked for a refund if all receipts are provided. Lets see what happens…

I was referred to this company after calling a 4.5 star company that I found on Unilocal.
I scheduled an appointment for 3pm — 5pm on a Friday. I was told they would call approximately 30 minutes before they arrived. Well at 5pm on a Friday, before I leave the country on Monday for 3 weeks, no one had called or shown up.
A call to the company discovered they had entered all of my contact information incorrectly.
The were unable to accommodate my weekend schedule and refused to send anyone out today.
Now I’m forced to pay emergency rates to get this resolved before I leave Monday morning. Will never call these guys again.

Do not use this company! unless you just want to give them all your money for replacing things that don’t need replacing!

Bennett, you are not alone, and in my opinion, from the experience I had with them, you have reason to think they were trying to take advantage of you.
In my case, my hot water was sporadic. Fahrenheit came out and the technician put Joe on the phone to tell me the cost of the spark board repair. He said it would be 1400 dollars. I said «What, 1400 dollars?» and then he said he’d give it to me for the price he charged their customers under contract, 1000 dollars, more or less 1100 with the tax I think it was. I thought to myself, first it’s 1400, now a moment later it’s 1000, hmmm…
I was able to get the brother of my usual heating repair technician to come out, since my usual technician was not available. He replaced the board with the actual identical part, rather than just one off of the truck that was not an exact match, and he charged me $ 350, tax included. It’s been a week and the hot water’s fine now.
I, like you, Bennett, am out for the $ 99 service call money. I didn’t think I should have paid that money, actually, b/​c I think the service call fee is based on a good faith estimate. I called them to tell them that and after a heated conversation where Joe wanted to talk at me and not with me, I said I would call him to tell him what I ended up paying. Joe said he didn’t give a f#@$%k what I would end up paying, so that was the end of that conversation – I hung up while he was still ranting.
If you think it’s good business practice trying to get 1400 for a job that my technician did in half an hour (Joe said it would take his guy a couple of hours), then call this company.
Another thing that rang a bell with your review was the disparaging of the equipment. He said that my Crown equipment was junk. I’ve never heard that before from any technician. They all say it’s a very good system (after all, it’s the Honeywell spark board that went, which presumably could happen on any equipment). Funny thing was, his own technician that was at my house said that he had just put in a Crown for his mother, I think it was, so if it was junk, his own technician apparently disagreed. ..

Note: This is a long review, but with the cost of the work that you may be having done, I think it’s worth the read.
Upon arriving home last Sunday from a weekend away, we walked in to a house that was 93 degrees with the central air conditioning blowing hot air out of the vents. I turned everything off and hoped that the evaporator coil was just frozen up from being overworked since it was 103° the day before in Philadelphia. We left it off overnight, but when we turned the unit back on in the morning, discovered that it still wasn’t working. I contacted JB Plumbing & Heating which was highly recommended on Unilocal in the Fishtown area and Mark told me that he didn’t do AC work, but recommended Fahrenheit Climate Control to his customers.
I called Fahrenheit and they sent their service technician Jason out that afternoon, accompanied by a young apprentice I later learned was the owner’s son. I showed them to the deck where the outdoor unit is located and Jason instantly said that he knew that the compressor unit was shot. He told me that my Goodman condenser was a piece of crap and that they don’t even make that unit anymore. He said that he thought that the unit wasn’t under warranty because the serial number ended in 04, even though the builder that we bought the house from had only installed it the year before (2010).
He quoted me three options. 1) install a Hard Start Kit for $ 500 that could try to force the compressor to start up, but that was just a band-​aid that could break again in a week; 2) Install a replacement compressor for $ 1800 but that he didn’t trust Goodman products and there was no guarantee that it wouldn’t break again in a year; and 3) to replace the outdoor compressor/​condenser and the evaporator unit on the furnace for $ 3400 with a Carrier system with a 10 year warranty. At this point, I’ll point out that he only took the side panel off of the outdoor unit and looked at the wires and listened to the sound of the machine.
I paid them $ 99 for the service call which would be applied to the final amount of work that we paid them to do. He left and I set to work doing some research online. After a number of calls, I discovered that my compressor unit was, in fact, under warranty, so I called back and left a message with Bonnie at their office to have Jason call me with a quote for the work without the cost of the compressor unit.
It turns out that he did call me back that evening and left a message on my voicemail which I didn’t discover until later the next day. In the mean time, the next morning, I called the office and spoke with a man named Farrell. I explained the situation to him and said that I needed a quote for labor and replacing the refrigerant, etc. He said that he’d have Jason call me back. Having received no response, I called the office again at 1:30 that afternoon and Bonnie assured me that she’d have Jason call me.
When I got home from work late that afternoon, I found the voicemail Jason left the prior evening stating that the cost of the repair with the part under warranty was the $ 1800 that he quoted me the day before. I explained that he quoted me that price under the assumption that it was not, in fact, under warranty and that I thought the price should be much lower. He held firm and insisted that the cost of labor and flushing the lines and replacing the coolant added up to that sum.
We had a second opinion scheduled that same evening who immediately told me that the compressor would be under warranty and that the whole system didn’t need to be replaced. He took the side panels and top off and tested everything with his meter to determine that the compressor was shot. He quoted us a price way below what Fahrenheit Climate Control insisted that the work should cost. He explained that he would get the part from the distributor and that the total for installation would be around $ 950 depending on the final credited cost of the part under warranty.
Jason, Bonnie, the apprentice & Farrell were all very courteous and took a lot of time to answer my questions. The miscommunication with the missed voicemail led to a day’s worth of back and forth, but that’s my fault. My low rating is based purely on the fact that I was quoted a price for the part not being under warranty but that when I pushed back, they said that wasn’t the case. I feel like I was being taken advantage of.
I learned a valuable lesson during this process: Ask a ton of questions and do as much research as possible. In doing so, I’m out the $ 99 that I paid for the service call, but I’ve saved almost $ 800.