Taco Bell

On Thursday, June 4^th we placed an order for dinner for four of us. 10 minutes later, we are still waiting while the staff is messing around in the prep area. Their drive in line up is completely full and there is literally no sense of urgency in this restaurant. If there is actually a manager on site, that person should be fired immediately. The guy in front of us waited 25 minutes for his food in a FAST FOOD RESTAURANT. 25 minutes. Something is terribly wrong from a leadership viewpoint if this is considered reasonable. We’ve had a long night at a baseball game. Its my son’s birthday and he picked Taco Bell for dinner since we needed something quick. Obviously, this was a poor choice. It’s a choice this family will not be making again.
After we left the restaurant, I called them to speak to a manager (if there was one). The girl who answered the phone said she was a manager. I told he about our experience and that she wasn’t leading her team well at all if she was ok with our experience. She hung up on me. I called back and the phone rang about 10 times. A guy answered, I told him I wanted to speak to the girl I had just been speaking to and then he hung up on me. Bad move.