Wells Fargo Bank

I would have to say that Wells Fargo is the worst bank to deal with! You can’t even purchase something that you want cause they will block your card. The customer service by far the worst to deal with they have no clue what customer service is. Go to chase by far a better bank

I have been banking here for 12 years. Everyone from Kelly, the manager, to the business banker, Manny, to the other bankers, like Anum, is professional. The tellers get to know me and know what I need. I get in and out quickly. They meet my needs and don’t try to sell me on products that are not helpful. You cannot find better customer service than at this branch!

It’s a bank.
They have decent parking.
There’s an ATM.
Tellers and Personal Bankers are friendly enough.
I can’t say anything more.

I honestly have no idea why they have a Business Services line. You stand there while folks in the other line are called repeatedly — not a bad thing, but then why have the Business Services special line?
The only thing accomplished is failing to meet false expectations.

First off, Wells Fargo bank has a bad reputation. They engage in fraudulent and unethical business practices. Foreclosing on homes with fabricated mortgage documents, cheating customers, red lining minority groups, and other things of which i am not going to mention here. They are just as bad as Bank of America and that’s saying a lot. It’s very hard to find a bank that cares about the financial well being of its patrons. The financial institutions are often working against customers and not for them. This is not only bad for business, its bad for the entire economy as a whole. I will never, ever bank with Wells Fargo or have anything to do with them. They are still engaging in the same corrupt business practices that they started back in 2008.

Yes my mom is fan and I am happy finally there is friendly patient teller for senior. I go to this branch even little farther from my house since mom really like it. More importantly mom can do all trasaction herself while I wait in the car. Each time she mention how nice teller is.
Special note: If you are senior/​with disabity, this seem to be best branch not rude unfriendly like other branch… other side of laugna. There is no one to help senior/​disabity section unless some teller have good sense saw mom sitting there or I’d had get the teller. Worst is that noting work there need to go to normal teller window. Don’t get be start, I file complaints about this branch for rude and disrespectful/​discriminating to senior and limited English speaking person. The teller did not realize I was there watching whole time…

I am not sure about all the negative reviews. I can only review my personal experience.
My better half actually started this account when we were kids so we’ve seen the name last through time! We opened a safety deposit box here a couple years back.
This particular location has its own parking spaces plus a larger shared parking spaces with all retail shops including a big grocery store. Depending on the time of day… it can be a nightmare.
There’s ATM machines outside for convenience if you really don’t need a teller’s assistant. (my favorite way)
Banking today has grown differently than when I was young. It used to be you could open a simple checking account for free. Now… they still have free… IF…you have your employer’s checks get direct deposit and have x amount of dollars.
Their safety deposit box prices seem a little high in my opinion. It is nice and their procedure on going in and out of the safety deposit area makes me feel safe and comfortable.
As far as the employees… I have no complaints. All have been very cordial and treated me with respect.

This particular branch has many unfriendly tellers whom I had many bad experiences with. Their customer service is the worst out of all banks in California. This branch also needs a new branch manager who knows how to handle customers needs.

I used to go here all the time because the other location near the freeway is always busy. I will not be coming here unless it is an emergency because the tellers here are very pushy. They look at my figures in my account and I can see the greed in their eyes and they try to sell me services or try to get me to invest what little money I have.
Please do not offer financial advice. Please do not allow people like Cole to harass customers and ask about their personal details. Please leave your customers alone when they are only coming into the bank to get money because of your SUPER LOW ATM limits. In a way it seems the limits are set to force the customer into the building.
I will refrain from using this location till they have a new set of employees that are not pushy salespeople!

Yes I am a fan. I can go there and they are close to my house. The times that I have and occaision to go into the bank; the people were extremely friendly. Today was just an ATM day and the machine worked.

Kelly Fong was thoroughly less than helpful. When I followed up with a different branch regarding my deposit the next morning, they were equally rude and unhelpful. I left a 1 star review on their location as well not happy never banking here again had a business account here for 6 years.
But I don’t anymore.

I bank here out of convenience & necessity.
My checks are directly deposited here & this particular branch is close to home.
I had brought a check from Bank of America to deposit to my account & I guess because it was a large amount they questioned it. I was put back by this as for one I didn’t ask for cash back & then they ask like where did you get this amount of money. I wasn’t very happy with that interaction that it makes me wonder what kind of people work in banks nowadays. I for one had been a bank teller while I was going to school that I know they don’t make much money. Anyway to make a long story short that cash is still in the bank & I thought that attitude was unnecessary!
I did have to go into the bank one other time to have get my bank ATM card up a going. Most times we just use my husbands. The bank manager helped me with that so I didn’t have to wait long at all.
Normally the wait in the bank is too long.
That’s why we go to the outside ATMs right?

Jennifer was amazing. Very professional and friendly. If you need a banker, I’d personally recommended Jennifer.

I CLOSED MY ACCOUNT ALL DUE TO THE BRANCH MANAGER, KELLY BEING A DICK! This Branch was great when I moved back to Elk Grove, but a year later, it turned out to be the coldest Wells Fargo branch EVER… all due to the Branch Manager, Kelly.
First of all, the people who work in this branch really reflect their maturity levels. Seems like the older adults, mostly the tellers, are ok. But the younger employees, like the greeters and the Branch Manager himself, conducts themselves poorly with no professionalism whatsover. The greeters, especially the young Asian greeter dude, never smiles when saying hello. He just stands there looking at his watch, and when you walk by, he approaches you with his arms folded like you did something wrong… NOT INVITING AT ALL. it all just looks and acts wrong and very stand-​offish.
The Branch Manager is not a humanitarian. I paid my overdraft fees over the year when I was unemployed and when EDD had a glitch in their system and couldn’t pay out to the unemployed, like myself, desperately needing money to pay their bills. Anyway, its a long story, but I paid all my overdraft fees to Wells which probably accumulated close to a thousand dollars in overdraft fees and monthly fees.
I paid the monthly charge to keep my account open over the past 3 – 4 years, but because Kelly looked at my overdraft fees in the past year, he refused to increase my debit card limit for one day so I could make a purchase online with my Visa debit card. The limit was $ 1,500 and I wanted to make a purchase for $ 5,000. He gave me a hard time about not using a credit card to make my purchase, but he clearly wasn’t listening when I told him I didn’t want to use my credit card because I paid them all off. Simple as that!
So because of all of this, in addition to his unprofessional demeanor, I decided to close my Wells Fargo account and open a new account with a credit union instead. The Branch Manager even tried giving me a hard time saying, «Oh, well you know, it’s gonna be the same wherever you go with institutions like Bank of America and Chase.» Haha, assuming I’d go there, not even saying credit unions because he knows the credit unions don’t put restrictions and limits on funds available to use. It’s my money, I should be entitled to my own funds.
At the end of the closing process, he guided me over to the tellers so I could cash out all my money. He said, In order to close the account officially after you get your funds, you have to come back in about 2 days after your pending transactions are complete and I’ll finish it out for you, but I wont be here in 2 days since I’ll be at the State Fair so you’ll have to come back some time after that and hopefully I’ll be here. …
Haha…REALLY? WOW… JUST…WOW!
So I said, «Great, so what you’re saying is, I can go to a different branch and talk to their Branch Manager instead so I don’t have to come back here and deal with you ever? Is that a fair assumption?» With an attitude he said, «Yeah, if that’s what you want, then fine!» I said, «You shouldn’t take it personally dude, so.».Then he tried interrupting me saying something to insult me or something, but I ultimately just said back out loudl, «HAVE FUN AT THE STATE FAIR DUDE! ENJOY YOUR DAY OFF… YOUR SERVICES ARE DONE AND COMPLETE AND YOU CAN GO ABOUT YOUR BUSINESS, MR BRANCH MANAGER!»
The fact that I’ve been with Wells for a very long time, and they gave me beef about restricting my available funds and not being entitled to spend my own money that’s completely mine, made me sick to my stomach and want to take my money and run.
…And so I did =)

Don’t ever deal with the Branch Manager here. He is very cold, distant, not caring, and could care less if you bank there or not. He acts as if he is the customer and you are doing him a favor or putting him out if he has to resolve an issue with you.
I went in yesterday to deal with a checking account of mine. The 800 Toll Free Wells Fargo Customer Service agent I spoke to a few weeks prior was very helpful, did research to what I was asking for and told me what I needed to do.
When I got to the Branch everything changed. The Personal Banker was informed that its all different and I was misinformed. She saw I was upset. So she brought the Branch Manager over. He had made up his mind on how to handle the situation before he even sat down. He took verbatim what the Personal Banker said with no research on his end.
He never shook my hand, never introduced himself, never apologized for any misinformation or that I was frustrated with how things were going. He never took ownership to resolve the issue, be compassionate, and reduce the level of frustration I had received while there.
Last I checked I am the customer and he, especially being the Branch Manager, should do everything possible to diffuse the situation; to salvage the problem and really be there for me. Instead his attitude was more like don’t let the door hit you on the way out.
I even told him how I felt he was communicating with me, how he was coming across. Instead of him having a caring, warm, open arms approach saying I am sorry for any miscommunication, he was more into having an attitude worse than mine, coming across strong and telling me I am wrong for feeling or receiving his communication that way.

I like that there are a lot of ATM’s around. We just went to the bank itself today. Actually when we do go into the bank, they are very helpful & friendly.

The home lending experience at this branch was the worst I’ve ever seen. Zero concern about customer service and doing what was promised. It was the lender that almost killed me with her attitude that she was too busy as a top producer to do her job. I sat there for hours in the branch until I made SURE that the loan actually got done, since for the few days before, something else always came up and the loan didn’t get funded. Ridiculous.

By far the worst of any back I’ve been to. Cashing a check while they’re eagerly trying to get you to open an account. Everybody there has an attitude, if it wasn’t for the proximity I’d never come here.

I remember a time whent Wells Fargo was about customer service… and if you were not a customer, then they bent over backwards to make you WANT to be a customer. That time is obviously in the distant past. If I could give zero stars, I would.
I went to this branch to cash a check drawn on WELLS FARGO, then deposit the money back into Wells Fargo to pay a bill. I was told that I’d have to pay a $ 7 fee to cash the check, even though it was drawn on Wells Fargo. When I tried to get a satisfactory answer as to why, the end result was that the teller said «Its not our fault». I talked with banker at the door on the way out, who offered a slightly different explanation about the fee, adding «its not our fault».
So I went to Bank of America where I cashed the check for free, then returned to pay the bill. When I returned, I saw a different teller, who politely asked about my day, When I explained my frustration, she also said «its not our fault».
Each person I spoke with was defensive, and clearly had the opinion that «its not their fault». They all offered to provide me with a better experience if I was a customer. But, given this experience, I would NEVER be a Wells Fargo customer. I can forgive policies that don’t make sense, but I can’t overlook the general attitude of the employees of the bank.
My Rating: POOR

I don’t bank with Wells, but my uncle does. I decided to return some borrowed money by depositing into his account.
I walk in, and am greeted by a courteous man. I then approach the teller that is available and ask to make a deposit. She then starts talking about the different accounts they have available. No thank you, please make my deposit. I need to leave for work after this.
She refuses to make the deposit until she’s done talking about the different accounts they offer. I politely decline and ask her to make my deposit. She says she’ll make the deposit for me after I sit with a banker.
At this point, I get frustrated. It’s the third time I’m asking her to make my deposit. I understand you have to meet quota. I seriously understand. But for you to say you’ll make my deposit only if I sit down with a banker is outrageous. We’re not exchanging favors here.
Lady, at one point, I did have a WF account. However, you guys charged me $ 2 for calling telephone banking to let them know the statement they sent me was incorrect. What the heck? It was YOUR mistake. Why am I being charged? And now I’m coming in to make a deposit and that can only happen if I open an account?
I give myself a pat on the back for not throwing a bunch profanity at her.