Frontier Broadband

If I could give a negative star review I would for them. Had Fios with no issues and now my internet doesn’t work, it’s so slow. All shows on demand are not updated. Basically you have to deal with their issues because they cannot fix it and if you have them trouble shoot you have to stay on hold to speak with a rep over an hour then trouble shoot another hour. They over bill and you don’t see you adjustments until the following month so your charged the full amount then the following month when you have more issues they bring up «oh but I see we gave you a large credit». NO that’s not a credit that’s an over charge from the last month!
To Sum it up, they are the worst TV service I’ve ever had and the rudest incompetent customer service I’ve ever dealt with. They get pleasure upsetting people and you have to basically fight to get your money back for their mistakes!
Oh and you have to deal with their crappy service because they can’t fix it!

You are the worst fucking company I have ever dealt with! I cancelled my service on April. I was a Verizon customer and I was moving to a new place, and I never wanted to deal with Frontier ever again so I cancelled it (I even left a review back in April). You guys weren’t able to find my account although I had my account number, social and pin. You told me you would send me a bill to my new place being that you guys were unable to do it over the phone. I had to call back in May a bunch of times to ask about the bill. Finally your incompetent staff assured me that the bill would be in my place by the end of the billing cycle, and it wouldn’t be past due or anything.
Today I finally received a fucking letter from you guys. Saying that my payment was so overdue that you were sending my bill to collection… SERIOUSLY! You fucking idiots! I have proof of all my calls. I recorded everything and you guys have the audacity of messing with my life and my credit because of you inefficiency. PLEASE NOBODY GET SERVICES WITH THIS COMPANY. The staff in this company are a bunch of useless morons that do not realize that their actions have real effects on their customers lives. Thank you for fucking with my life. Expect to hear from my lawyers.
UPDATE:
Also its super messed up you guys keep deleting my comments on Facebook even though I edited out the cursing. You guys do not know how to run a company. You are a bunch of unqualified double crossing liars.

Terrible customer service. Internet and cable not working as expected. Not getting what we are paying for.

We have lived in Topanga for three years and have never had a problem with our Internet Provider, Verizon. In fact we have been with Verizon for 15 years!
The Minute they sold out to «FRONTIER BROADBAND» we have had nothing but TROUBLE!!!
FRONTIER Internet service is DOG SLOW, and we have LOST ALL SERVICES FOR HOURS AT A TIME on Three different occasions! That includes INTERNET service, Phone service AND Cell Service!
I called them once to complain because I run my business out of my home and every time I lose Internet connection for hours at a time I lose a LOT of money. The «Service Rep» a young girl told me «Sorry, I can authorize a discount of …$ 4.75»
REALLY???
We had the same thing happen today. I tried to call and was on hold for about 20 minutes before I gave up.
Are these people COMPLETE IDIOTS? I believe they are just so damned big that they don’t care at all about the customer. In searching for another Internet Provider it appears NO COMPANY has good reviews!!! What the Hell is going on with these Morons?
THANKS VERIZON!!! FOR SELLING OUT TO A PIECE OF CRAP COMPANY LIKE FRONTIER
I have NEVER heard of something so STUPID!
I wish there was a NEGATIVE RATING HERE!!!
THESE GUYS DON’T EVEN DESERVE 1 STAR!!!
I’LL KEEP LOOKING FOR ANOTHER COMPANY and… REPORT THEM TO THE FCC!

In my opinion this is a «get what you pay for» sorta scenario.
We signed up and they took over a month and 2 separate visits to install our internet and get it up and running. That was kind of lame, but I was getting a good price so I figured they were busy installing other people fantastically priced internet.
After installing our internet there was a $ 356 charge that we noticed our bill with some sorta vague description of what it was for (there was supposed to be no installation/​activation charges). We called and they said it was done in error and that the charge would be reversed and should be processed in 1 – 2 business days. I called 5 days later because it was not reversed and they said it would be up to 10 business days. After 10 business days I called again and they said they had credited the amount to my account. Because of that credit, I didn’t have to pay for internet for like 6 months, but if I was strapped for cash that $ 356 could have really messed me up.
The representatives are always friendly. Unfortunately, at these point I feel like I’m «putting up» with the service of the company to maintain a good price. I’ll stick with them for now and I think they have potential to be great!

THEY CHARGE YOU TO UPGRADE INTERNET SPEEDS. How silly is this? Verizon didn’t charge for upgrades.
Frontier will charge you $ 80 to upgrade from ¹⁵⁰⁄₁₅₀ to 300/​300, and they’ll charge you double the price, monthly.
They don’t know how to fix wireless issues, so if you’re in an area where wireless signals are impossible without a fast hard wired connection, then don’t expect speeds over 10 mbps on your wireless devices.
They won’t send technicians out for «Wireless Issues», as they can’t guarantee it. They won’t even come take a look to see what they could offer you to help (2^nd router, extender, etc.). Seems like a lazy operation.

I was sent a smoke detector and billed for it. I called and called and called and called and called and waited and waited. I am on the phone with them now and it has been 17:03 minutes and waiting for them to check my account. My next step is to call per there late notice statement is to call California Public Utilities Commission at 1−800−649−7570. it is now on hold 19 minutes and 21 seconds. They lied and said they will send a box. I live in Rio Vista does any one know any other provider for internet in my area. Where I moved to I can not get Comcast.
Please help

since Frontier took over Verizon I and all of my neighbors and friends have found service to be just awful. They cancelled any ability to change settings on your TV, killed on demand, some stations have advertisements with no sound, (course who cares if you cannot hear the ads !) but then some of my friends have no phone service — so I’m trying to find another venue now cause my TV service is crap and I pay dearly now and get much less — —
These people obviously do not know how to run their business in a decent manner at all and I intend to complain to whatever gov service I can find

If I could give them no stars I would. I was a happy Verizon Fios customer forced over to this two bit less than company. My bill is higher and the quality of my service has gone way down, I had a few other questions regarding the switch. I tried calling on April 22 was on hold for 26 minutes and finally decided to online chat, I was number 56 in the queue. When I wrote my introduction of why I needed to speak with someone I voiced my concerns and left my phone number and said that I would like a call back, I left the queue running in the back ground, the agent came on after a long period of time, wrote that I could call into the 800 number and disconnected me! I then wrote into the presidential department (same day) and today is May 2^nd and still no call or email back from this company.
They are a complete SCAM! Run and DO NOT use their service if you can help it. I plan on contacting them and canceling, if this is the treatment I receive now I can’t imagine what would happen if my service was down!
Verizon fios service was amazing, I am truly disappointed that they sold the California market to this company and left their long time customers to deal with the aftermath.

I think this is karma for always bragging about Verizon Fios to everyone else.
It’s been what a month with No ON DEMAND!
The channel quality has decreased… The bill is higher…
Time to switch!!!

Frontier: can I get your phone number, give them cell phone.
Frontier: that’s incorrect… we can’t locate your account from that number (uh yeah, because for some dumb ass reason you decided to assign me some random ass number as my «phone number»)
Frontier: can I get your account number, um… I can’t get you my account number, my INTERNET IS NOT WORKING!
Frontier: did you not get a single bill from us? I did… ONLINE because you guys had me sign up for paperless billing to save the fucking trees!!!
Oh, and he just hung up on me!!!

Wow I am trying to get communication services from them. The funny thing is they have extremely poor communication skills. It’s taken 3 weeks to try get Internet and phone and I’m not much further along than when I started. If you need to use them make sure you manage them as they will never call or email you.
I might have to consider paying triple for cox!

There should be a law against this company continuing to run. They don’t care about their customers, they are super slow. I remember back in the AOL days, when downloading a song took a few hours. UM… That is how it is with frontier and that is NO JOKE. I have a 5 min video I am uploading right now, and there is (no edit) on it; it says 4.5 more hours to go and it’s already been 1 hour!!! I uploaded an edited video last week that was 12 minute and I started the upload at 3pm and it finished at about 8am in the morning… LOL it’s comical. I go over to my boyfriends house and the same video takes 4 minutes compared to 17 HOURS!
Please Join Me In Filing A Complaint So We Can Make a Change:

Verizon sold our service to Frontier on April 1. Since that time the phone and internet has gotten progressively worse. We have been out of internet service for 3 weeks, and despite multiple calls they could not get it working. I have made over 10 calls, sometimes being on hold for over 1.5 hours! The tech was supposed to arrive at 8 AM. I waited for 1.5 hours and no call and no show. Someone came to the house 8 hours later, and apparently just put a card on the door, as the door was open and family was in the house. We called the number and they said they would reschedule the service call. Billing was also messed up with huge autobill errors. Never turn on autobill. This is the worst company with the worst service. Or, maybe its a test, like «candid camera» to see how upset you can make customers before they leave, OR is it a Twilight Zone episode?
We just cancelled our service. This is a FUBAR problem and not fixable with this company.
What to do: You can file a complaint with the Federal Communications Commission at

Hi, my name is TONY ZAITONA, I was with Verizon communications for long time & they sold the company to stupid Frontier communication ,
They don’t know what to do, each time I call they keep transfer me to different department & & they put me on hold for one hour without result, I asked them to add caller ID on my phone, which is simple, they told me I need technician come to my house & they gave me an appointment day from 8am to 5pm, which I did, then I wait 9 hours, NO body came in & no phone call, then I called them they said I don’t need technician, they can do it from their department, they put on hold for 4 hours & transfer me to 6 different department, at the end I gave up after waiting all day & 4 hours on the phone just for simple stupid CALLER ID, I don’ think they will stay in business the way they do, I’m mad & angry with this co .i don’t recommend to anybody .
SUN CITY, CALIFORNIA.

They don’t deserve (1) star! Total FAIL FRONTIER!
Twice on hold for over 20min to no avail. I was trying to add additional services to my existing account for internet. I am a previous Verizon customer taken over by Frontier. I picked the appropriate number choice in their automated system only to be transferred to the incorrect department twice!
Don’t do it!

What a cock up this transition from Verizon to Frontier has been.
A total Management screw up. I’m sure the little people are just trying their best.
It’s the total lack of preparation and communication with customers that screwed this up so it’s an unrecognizable mess.
It will take a year for these bozos to fix the mess they made, if they last that long.
What a shock going from the quality of product and service at Verizon to these knuckleheads. They ain’t gettin my hard earned money for this frustration.

Wow! Just WOW! This is by far the worst company I’ve ever dealt with in the 37 years I’ve walked the earth. I’ve had to call 5 times now — hour wait each time — simply to cancel my service. Verizon sold FIOS to this gaping hole of a company in early April just as we decided to cut the cord. Our billing cycle was on April 8^th. I called Verizon on the 5^th only to discover FIOS had just been sold to Frontier Communications. Frontier? What the fuck is that?
So I call Frontier and they tell me that unfortunately I’m not allowed to cancel or make any changes to my account because the company was in a transitionary period and all of the accounts had not been transferred over yet. So they told me I had to wait until after April 8^th — when my account rebilled — in order to cancel my service. This is after waiting on hold for an hour. Then I call on April 9^th and the rep said I needed to wait until April 10^th! So I finally call April 10^th and after waiting on hold for an hour and then speaking with the rep for just about 45 minute, I finally get a confirmation code to the change in service! And of course given how mentally Fucking retarded they are, I wrote that shit down.
The service was supposed to be disconnected on Tuesday and lo and behold no changes have happened. So I call again on Tuesday to speak with Keisha. She tells me that the confirmation number pulled nothing up. No cancellation. No change of service. Nothing.
What the fuck? What’s the Fucking point of having a confirmation number if don’t mean shit? SO this time I ask if I can get an e-​mail confirmation of the change of service. Nope. They don’t offer that. So Vierzon — a multi-​billion corporation decides to sell a huge devision of its FIOS cable to this ameurlture no-​named POS of a company who can’t send e-​mail conformations? For Fucking real?
So here I am stuck with another confirmation for cancellation of service. And you know those retards are too Fucking dumb to understands that I shouldn’t have to pay for the service IF I“M NOT ABLE TO Fucking CANCEL IT!
I would stay away. In fact, previous Verizon customers would be smart to cancel their service and look for a professional local provider. We decided to just cut the cord and the timing couldn’t be better.

I’m a long time Frontier customer, but not by choice (it is the only provider available in this location, unfortunately). Their «high speed» internet connection has always been bumpy, but it’s gotten much worse lately.
Short version: DO NOT get Frontier if you have any other choice. Run away. Pay to break
your contract if you can afford it. Definitely do not start a contract if you don’t have one!
Long version: First off, the connection is never very fast, not even on a good day. Here and there are bad days where service randomly cuts out. I make it a practice to always call tech support when it goes out, primarily to get the problem on record. In the past, tech support actually were quite good, both in terms of kindness and patience and in their actual technical skill.
However, recently they seem to have fired their decent tech support team and hired a bunch of temps who have no background in tech. I don’t know a lot about technology, but enough to know these poor people are clueless. For instance, today they told me that my internet connection was slow because too many people were signing into the Frontier homepage… that makes absolutely no sense, and I couldn’t get the rep to understand that I was not trying to use the Frontier homepage, but just log into the internet in general.
Today they tried to tell me that my internet services is cutting out because they added all these new Verizon people (sorry y’all, welcome to our hell, I hope you can get out!) and that is causing delays for everyone.
MaryAnnD’s review brings up a good point: you can call their tech support and have such a bad connection you can barely hear each other… and all while using a Frontier phone line! If you haven’t been on hold for too long, I’d recommend just hang up and try again… it can be much better with a different connection.
But the thing that really bothers me is that in the past when I had slow/​bumpy connection, customer service told me the only way they could discount for that was if it were documented through calls to tech support. Well, guess what, the call I made yesterday was never logged, even though the person specifically told me she would make a note on my account.

Frontier took over April 5 and still no internet. After spending several hours on the phone with support I was told they would send a service rep out today between 8am and 5 pm. Stayed home all day. No service came or called. They lied to the press in Florida and Texas said that the transition went without any interruptions to service. They are the number one worst company in America according to surveys.
Thanks Verizon. I am done with your company