Extra Space Storage

In the process of moving in. So far so good. Jenny has been very helpful and super nice.

I rented a unit at the E. Stockton facility and that evening while putting my stuff in, my car battery died after leaving lights on to see storage unit. It was after hours (8pm) which the gate closes at 10pm. I needed to ask if my roadside assistance came would they be able to get in/​out if after 10pm. I tried to reach someone at the afterhours number 5x but no one answered. Thought great managers/​security on site as her husband came out and stated he had cables and eluded to the fact he could assist, just wait for her return. She talked/​treated me like i was an escaped convict when she came to see why i was at the gate @ 10pm after waiting on her for 2 hrs. She ran up to me yelling about what the rules are, contacting the afterhours number, her husband and conflict of interest. She did not let me explain nor ask my question, I never needed her for anything else. I (we) never seen such unprofessionalism in my life, I did not yell or raise my voice. She did not act so negatively when she took my $ for a new unit. The division mangers stated that because it was after hours and no one answered the phone, it was okay for her to be so hostile, yell, inconsiderate and to have an attitude with customers. Maybe it must be a miscommunication but if i couldn’t get a word in, it was her miscommunicating.

My stuff is safe; the staff is always helpful, knowledgeable. I asked a few questions regarding safety and pests; the staff was able to inform me of the monthly pest control and the incredible surveillance system they have. Alarms that are deactivated by YOUR gate code and so forth. Great place.

I couldn’t find the one on E. Stockton Blvd in Sacramento. BEWARE: the rates go up every 6 months about $ 20 or so. We have had to have our things in storage for 3 ½ yrs now. And every 6 months the rates have gone up. Just got a notice that it is going up $ 40 this time. The units are clean and the staff at E. Stockton Blvd has a high turn around. So some have been great, others well they were special.
Just be aware that your rates WILL go up every 6 months.

We are very happy with the service and cleanliness of this facility. We worked with Jenny and she was fantastic. You can see she cares about her job and clients. The prices were better than other storages in the area. I dropped a glass piece in our storage and they let me borrow a broom to clean it up. It’s easy to get in and out of. We feel that our belongings are safe there. We also feel safe there. We highly recommend this Extra Storage facility.

Super friendly environment very professional very clean… they made me feel safe to leave my items there… they care about your personal belongings and want you to feel super comfortable. It’s in a great area. I highly recommend this company for storing your treasures.
Thank you so much… this place made my move that much more easier.

Here’s what I think about this place.
PROS:
PRICING: I did some shopping around and called places like Public Storage and a few mom and pop shops around the area and ended up here because the pricing is just so darn good for the unit. EFFICIENCY: The whole process what just so easy. First, I called the phone number to go over pricing and made the reservation. Second, drove down to the unit to book everything and sign paperwork. Third, piled stuff into the unit and called it a day… easy enough. CUSTOMER SERVICE: The phone rep was incredibly nice and great at her job. She asked questions that helped her guide me to the right unit and was just very pleasant. The onsite rep was also very friendly and quick with the paperwork. She was very knowledgeable and knew what she was doing.
CONS:
There is a required insurance premium that you have to pay if you don’t already have home or renters insurance. I understand why you need the insurance but it’s a bit over priced… I was forced to pay $ 13 a month for a 5ft x 10ft unit when you can get waaaay better cover for around $ 25 a month! When we showed proof of insurance they wouldn’t give a refund for insurance that I hadn’t used! Normally, insurance companies will give partial refunds if you can prove you have other insurance. That seems like a rip off to me!
CONSENSUS:
Price is good and customer service is good so they have my business for now. I just wish they had a better system of handling the insurance thing.

Excellent customer service, fast and professional, best prices in town, most importantly: CLEAN & SAFE!!!

Awesome and friendly staff! I reserved a unit online and within a couple of minutes they called me to verify and schedule showing me all the different unit sizes to make sure that the unit I reserved will be the right size for me before I committed to it. They were very concerned with my satisfaction and very proud of the facility in general. I would suggest Extra Space in general and this location specifically to anyone looking for storage in Elk Grove!

The ease at booking and reserving my rental space was great! The staff are very helpful, kind and knowledgable. The rates are excellent and the facility is very clean! I was so grateful for how smooth this all went on moving day.