Extended Stay America Sacramento – Elk Grove

Very rude management staff– in particular the hotel manager who made a quick judgment based on a hotel guest’s appearance and commended, «people like you don’t belong here.» Well– people like that don’t deserve my business.

The night clerk Tabrea was very nice and courteous. Answered my questions with a warm
smile. Even talked with me about everyday things. Great employee and pretty as well.

So nasty and disgusting that I checked out an hour after I check in and wasted my hundred dollars a night for tonight so I paid $ 200 to walk in through Priceline and walk out the door because of the baby crying in nasty don’t go here and check in you might as well go check in somewhere else

Horrible!!! We booked through Priceline a king bed in a non-​smoking room. When we got there we were given a queen smoking room! They had no cots available so we were stuck squeezing in one bed and on the floor! It smelled like someone had smoked twenty packs of cigarettes right before we entered the room. When we called down the manager answer and said she would check on. She then has another employee call back and tell me there is nothing she can do. But would happily refund our money and we could leave. They overbooked! Because of that we heard a couple of families be denied room despite booking in advance. The whole town was sold out. So they were pretty much out of luck unless they wanted to sleep in their car. I can’t begin to tell you how gross the room was! The sheet were horrible. And the breakfast is basically a couple different granola bars. We ended up eating at Starbucks because they didn’t have options. Don’t stay here! We came for a soccer tournament. If you have to stay here or 30 mins away… stay 30 mins away. It’s miserable and the employees are dressed sloppy. So gross

Don’t do it !! Our flight landed at 10pm needed someone place to sleep just for 8 hours and for $ 90.00. Yikes !! Only thing was clean was the mini kitchen which I have no plan on using. My first and last time here.

Booked this hotel last minute through Expedia thinking it was a steal ($ 90/​night). Boy, was I misled. This place has to be the most scary hotel I have ever stayed at.
The lady who works at front desk doesn’t even feel safe to be here. She was nice to walk me to my room since I came alone but she told me to walk close to her because she was scared. She kept reminding me to leave a light on, and to make sure my door was locked good. Apparently, this place has had some crazy incidents. (I definitely slept with ALL lights on & made sure my door was locked securely as it could be)
I made the biggest mistake reading ( Unilocal) reviews AFTER booking my stay here. People are saying the rooms are dirty and there are roaches. My room was not extremely dirty, but I did notice some stains on the blankets. With that being said, I can’t trust that they were properly washed. Hence, I made sure to wear a sweater (with the hoodie on) and long pants for extra protection from any possible cooties. I have not spotted any roaches just yet. I know they come out in the dark, so yes, I kept the lights on until morning.
To tell you the truth, I think the management has forgotten about/​given up on this place. I will never ever in my life stay here again even if it were the last resort. And I am most definitely traumatized by the Extended Stay America name.

Do NOT go here. This place has roaches. We told the management and he nonchalantly said 30 – 40 people stay here coming and going someone had brought them. We stayed here 3 nights. not by choice but paid for by our apartment management becuase ours apartment bathroom and kitchen was being remodeled. The bed is very uncomfortable and squecky. I had to ask for a blanket; as it only has a cover and one sheet underneath. There was a smell that reeked down the hall… as well as the room we stayed. The carpet looked like it hadn’t been vacuumed with lots of dirty stains. And the chairs were dirty too. It was good they have a kitchen and they provide all utensils, coffee maker, toaster, etc. but you have to ask for them. There was no soap or shampoo in bathroom. again have to go to front desk to get. Not a very pleasant stay here I will definitely will not be coming here EVER. Please listen to reviews go somewhere else and pay the xtra $.

STAY AWAYYYYY!!!
driving up from la, we only needed a place to crash for a less than 8 hrs and we booked online through hotwire. biggest mistake ever… this was the first time hotwire disappointed us.
we arrived late at night and had to use the phone outside attached to the wall next to the locked lobby doors to let yourself get buzzed in. the receptionist was an older lady and we had the hardest time understanding each other becuase english was not her first language.
the lobby REEKED of cigarettes (im a smoker too so for me to say this place reeks… means a lot). i should have known… the hallways and our room smelled disguuuuusting. the stench was so strong that it permeated our clothes/​luggage! the floor in our room clearly hasn’t been vacuumed and lord knows if the sheets were replaced with clean ones (i slept FULLY clothed and washed my clothes as soon as i got home).
im not one to check out of hotels/​motels before the checkout time but here, i was up and ready to leave as soon as my alarm went off.

Gross. Switched rooms 4 times just to be able to sleep one night and then changed hotels in the morning. The place literally smelled like dog pee. Two rooms had broken AC units and there were dirt/​blood/​semen stains all over the place. I honestly don’t think they even have house keeping. Just gross.

Judging by the outside we thought it was a nice place. Check in was easy and the lady was very nice. Our room was non smoking but smelled. The ceiling fan had an inch of dust on the blades and the light didn’t work. The outlet in the bathroom didn’t work either. We thought it was strange that there was a kitchen but no coffee maker. The «grab and go» breakfast was a joke. Two out of three coffee pots were empty. The only one with coffee was so weak it was basically hot water. It was only 8:30 and they were out of food. My husband asked if they were going to put more out. They threw some semi-​frozen muffins and a few granola bars in a basket. Won’t suggest this place to anyone.

Oh man, if I could give zero stars I would. Nasty rooms, fixtures falling apart, lights that pop and fizz out in the rooms, unhelpful staff, rude, etc. There are too many things for me to write. How is this place even open?! How is this a legal business entity?! They need to sell this frwnchise location to someone that gives a shit. Just don’t go here. Hampton inn is across the parking lot. It’s worth it. Seriously.

My son’s entire team booked here for an all day tournament the following day. The club had blocked the rooms, and several patents had booked rooms to help the team. By 7pm of check-​in, they began giving away our reserved rooms – a block, without so much as a call. We live 4 hours away. The hotel was not only booked, it was overbooked, so they were doing whatever they could to turn reservations away. After a long drive, and a friend checking in for me, we made it. We were greeted by the smell of cigarettes and marihuana. Both sents permiated the elevator and halls. My room was smoke free however. My «extended stay» room had a refrigerator, sink and stove; no utensils, dishes or glassware. They need to decide; are they a reputable extended stay, or a flop house

Whoever has the misfortune of coming across this hotel. Please, head my warning and walk away without turning back.

Horrid. Don’t know why anyone would stay here. I keep asking how the outside of this place can look halfway decent but it’s another story inside! Agreed that this place is DIRTY and noisy. Don’t like the riff raff folks hanging out late at night smoking dope at all hours. Rooms are not clean, smell bad, old dingy furniture, gross carpet, the «free breakfast» is rather sorry. It’s a no-​go here. Overpriced for what it is. No real amenities worth a darn. No pride in ownership and it shows. Staff is interesting… somewhat friendly I guess. A def no frills no nothing but a bed kind of stay and even that isn’t comfy.

Great price, not the nicest ES I’ve been to. Some aged furniture and appliances. Clean, staff was nice, real only complaint, stained towels…

The first room was dirty, the counter tops were dirty, the room smelled like cigarettes and dogs. I moved to a second room. The carpet needs to be vacuumed all the way from the elevator down the hall to my room there was stuff on the everywhere for the second day in a row. You have to ask for the pots, pans, dishes, and everything you need that should be in the room.
The front desk staff said that they rushed to clean the room when I complained about it being dirty… That was not a good answer. I will never stay here again. The Hampton is within walking distance & is very clean and much better quality. This place is like a motel. A dog next door barked all night too.

My stay was pretty ok… really a 2.5 stars so I rounded up. Bedroom was nice and clean. bed was decently comfy. cheap comforter though. I didnt have any the room didnt have the basic silverware and cups/​plates, i know you need to ask for that. but staying for 1 night it be nice to have a couple of basics. fridge was pretty loud at night and the people above were pretty noisy in the morning. the walls and floors were not insulated/​built that well. and their breakfast is pretty poor… anyways. the guy at the front was pretty nice and courteous.
Oh we stayed on the 1^st floor I would recommend that to avoid all the smoke people were complaining about (I hate smoke and was worried for that but it was good!)

I understand that this hotel chain caters to frequent business travelers, often those in travel nursing such as myself. That being said, I have stayed in other Extended Stays for considerable lengths of time. And this is by far my worst experience. Extended Stay America in Alameda was my best.
About the only pro I have is the price, which is imminently affordable, especially compared with the other hotels in the same location. However, the price bonus gets lost in all of the other negative aspects, especially for someone who specifically utilizes Extended Stay America due to their pet policy and having a full kitchenette available.
First, cleanliness of the hotel is an issue. When I checked in for my 3.5 month stay there was dog poop in the stairwell. Now, that wasn’t their fault, but they let it sit there for nearly a month, which means that stairwell was NEVER cleaned in that entire time. Along with the poop was other trash and, more specifically mud. There are a lot of truckers, etc. staying here, so it would seem like they would be aware of this fact and pay more attention to the common areas.
Secondly, check in went smoothly, until it got to my key cards. Every other Extended Stay I have stayed at keyed my cards for the length of my stay. I was not required EACH and EVERY week to go to the front desk to get my key recarded AND to pay my bill. It was done automatically with the card on file and the receipt slipped under my door. If I go away for the weekend and come back late, then I have to deal with a closed up lobby, and then wake up whatever person is on duty in the hotel just to get in my room. I have heard several different variations on «policy» regarding this.
Next, I was profoundly shocked at just how uncomfortable the bed was. I spent 6 months in an Extended Stay in Alameda, CA and I absolutely expected the same kind of comfort that I had there. The bed is extremely hard, even with a supposed mattress pad on it. I had to request a blanket because there wasn’t one on my bed, and then I requested a second one to use as another makeshift mattress pad. I’m considering going out and buying an eggcrate padding. The pillows are very old and nearly flattened. I did go out and buy more pillows.
The kitchen had standard gear, once I requested it (it doesn’t just automatically come in your room). The bathroom was clean and standard, though the towels are incredibly rough on your skin. I would suggest using your own towels if possible. After how many thousands of washing, many of them are dingy and appear dirty even when clean, and they are extremely coarse. I’m not expecting Egyptian cotton, but neither should it hurt to towel off.
Smoke is a HUGE problem, even in non-​smoking rooms. I actually found ashes in the window sill, which was obviously done by someone smoking in a non-​smoking room, but it also says that the housekeeping doesn’t look at the windows. But the main hallways are usually redolent with smoke, particularly marijuana. I’m pretty sure my dogs get a contact high after every walk. Their ventilation system leaves much to be desired, as does the lighting in the hallways, which is poor.
Front desk staff seem to be poorly trained. When I asked for quarters for the laundry (WHY NO CHANGE MACHINE???) I was told that they don’t supply them and to go to the Chevron down the street. Wait, what? There is a sign in the laundry room that clearly states that quarters can be obtained at the front desk. Is it too much trouble to then expect the front desk to actually have quarters? And how does the Chevron feel about guests coming to them for quarters?
For a place that caters to business travelers I have never understood why there is no business center. If you want to send a fax you have to go through the front desk. If you need to print something out you have to email it to the front desk and they will print it out when they get around to it. There isn’t even an ATM machine in the lobby.
For a night or two, this would be tolerable. But for someone like me who is here for an EXTENDED STAY for work, it is unbearable. I seriously considered paying nearly double for one of the other hotels in the area. All that kept me was the full kitchen…
My last review was actually read by Extended Stay America management and my one complaint was immediately handled. I hope they management team at this facility will read this one (and the many other less than stellar reviews) and make changes as well.
*Came back to add a few more salient points:
1. A plus is the a/​c and heater with an actual thermostat that is programmable, not just an on/​off switch.
2. The phone system is TERRIBLE!!! You can’t just dial the hotel directly and ask for the room. You have to know a wierd extension number. They don’t tell you that in check in. AND the number listed on the phone in my room was for an entirely different room. The phones had a constant buzzing sound which made conversation nearly impossible.

I have been staying here for a month (personal issues) and its been such a disappointment. Somebody keeps burning things here so the fire alarm keeps going off. The third floor smells like Mary Jane’s farts. I requested to have my room serviced and nobody came…
Could be better…

The main purpose of a hotel like Extended Stayamerica is for travelers, mainly people on business trips to have a cheap place to stay that provides a full kitchen. The goal is to save money. With that as my expectations, Extended Stayamerica fit the bill for my stay in Elk Grove. For $ 65 per night on a Friday and Saturday, I actually felt quite fortunate to find this place. The other hotels were asking $ 100+ and for our needs it just wasn’t justifiable to spend the extra scratch.
The single queen room was just enough for me and my lady. There is a full kitchen (although we only utilized the fridge) along with utensils and cookware. The bathroom was spacious enough and the essentials were up to standard (i.e. running water, clean tub, toilets that flush, etc.). The bed wasn’t very comfortable but at least the linens were clean. Thankfully the AC worked because it was BLAZING hot during our stay.
This Extended Stayamerica served it’s purpose for the weekend in Elk Grove. If you gauge your expectations and understand what you’re are paying for then this place might be the hotel for you. If similar circumstances presented themselves again I would definitely consider staying here in the future.