Fairfield Inn & Suites by Marriott

If I could give them a negative star I would. The customer service is horrible. I reserved a room and unfortunately had to cancel due to the death of an immediate family member. They would not let me check in until 3 PM, yet when I called at 12:30 PM to cancel they notified me because I did not call 24 hours in advance they still were going to charge my card. I try to explain the situation to the «sweet» pillow bitter that obviously has sugar in his tank that was on the phone to No avail. Needless to say my bank, was very helpful and blocked the charge. This hotel I would bet money is run by foreigners. Because in America you do not treat people that way. Fuck these heartless bastards

My guests and my wife’s guests for our wedding stayed at this hotel in July. The staff and managers of this hotel made sure all guests enjoyed their stay. All of the rooms were clean, and ready in a timely manner. Our friends and family made several special requests, which the hotel did their best to try and accommodate. This hotel is close to gas stations, restaurants, and fast food. I would not hesitate to re-​book rooms at this hotel in the future.

We stopped for the night on our way up north and found this hotel a very welcome restful place. Particularly notice how spacious it was round the sink. Good working shower, comfy beds. Quiet and with all the amenities we needed … Fridge and microwave … Wifi etc. Glad we didn’t see all the bad reviews here or we’d have give this a pass.

Absolutely one of my worst Marriott property stays to date! The room set up is horrible and tight, a/​c blows non-​stop, beds were lumpy, room dirty, the staff lazy and unfriendly, and the noise in the room was RIDICULOUS! There is nothing relaxing about this hotel nor is it comforting or inviting. I will stay at the Hilton down the road next time.

T E R R I B L E!
This place is horrible. Very NOISY, staff is incompetent, rude, lazy, and unprofessional. This place is not kept clean at all. The elevators have malfunctioning issues and when you notify staff they don’t care and don’t do anything about it. The free breakfast is gross. Nothing good and the area is not clean. Not quality edible food. Pool area is a joke. Pool is unGodly small, not kept up and the mini-​spa is laughable. All indoors and its stuffy and uncomfortable. Not worth it. The «fitness center» is lame… only 4 pieces of equipment to use. Bench press, 2 treadmills, and 1 stairclimber all located in a tiny tiny room adjacent to pool.
Rooms are extremely noisy. You can hear everything. Neighbors talking, slamming doors, all outside car noise, flushing toilets, hallway ruckus, etc. I was kept up all night by some rude patrons staying here creating all kinds of noise late at night and all morning. Staff did nothing to help. In fact staff here are so lazy they don’t do anything. Fresh cookies are supposed to be available daily and they are not, major cleaning needs to be done but nothing is getting done. Easy paycheck to do nothing all day. Multiple cops called to property he other night for God knows what. Totally crazy. So if you are looking for a hotel for peace and quiet forget this place. The clientele is rather interesting. I would never stay here again. This is nothing about this week stay that I enjoyed here at this place. This Fairfield gives the good Marriott brand a very very bad name. I will be filing a complaint with Marriott.

Rooms are nice and clean. The service was nothing impressive from the front desk and the room I was in was very loud due to freeway traffic. There is also a spotlight that just shines at the window and unfortunately the blinds don’t block it out very well.

As a Marriott Platinum member, I’ve stayed in over 80 distinct Marriott properties within the past year. With over 90 nights this year alone, I see a wide range of Marriott properties.
THIS IS THE WORST MARRIOTT PROPERTY I HAVE EVER STAYED AT. My advice is to avoid this property at all cost. The general manager (Pratik Patel) refused my requests to call me back, was absolutely inflexible, would not work with or honor the Platinum Customer Service line requests that were sent to him, and cared ONLY about collecting money for the stay.
Another woman, Hung Luu, was the most obnoxiously rude and disrespectful person I have ever encountered in my years of patronage at Marriott hotels.
10/​27/​2014:
I called the Platinum Reservation Line at Marriott from my car. I needed to cancel my reservation at the Elk Grove Fairmont property. I requested that the two nights reserved at that hotel (¹⁰⁄₂₇; 10/​28/​2014) be cancelled, and that they rebook me at a hotel in Tracy, CA for the night of the 27^th. As always, the online folks offered to provide a cancellation #, but I was driving and asked that it be emailed to me.
I checked in at the Tracy Marriott Courtyard that night and take full ownership for not checking to see if the room at the Elk Grove Fairmont had been cancelled as the phone agent had promised. It had not.
11÷8÷2014:
I noticed a charge for $ 150+ for a one-​night stay at the Elk Grove Marriott. I called the hotel to let them know that there had been a communication error with the online reservation service and that I had, in fact, cancelled my reservation on the previous day. At this time, Ms. Luu told me that, because I could not provide a cancellation #, I would be billed for the room. Period. No flexibility. Then she had the gaul to suggest that I should be «ashamed of myself» for complaining when they were fully booked that night and my «selfishness» resulted in people being turned away. Seriously!!! More disappointing, I felt I was calm, kind, and tried to thoughtfully convey the issue to Ms. Luu. She said she would discuss my request for a room refund with the manager and send me an email that day.
11÷9÷2014:
The email arrived stating that, because I did not have a cancellation number, per Marriott policy, I would be billed for the room. I called back and, despite my initial attempts to be nice and explain the situation again, was treated disrespectfully by Ms. Luu. I requested the name of the general manager (which she said she was not comfortable in providing me) and a call from the general manager (which I never received). I phoned the hotel again later that day and left a second message for the manager to call me. He never called.
11/​13/​2014:
I called the Marriott Platinum customer service center to discuss the situation with them. I spoke with a very nice gentleman who said he would «elevate the situation,» and send an email to the hotel manager requesting that the charges be removed from my card. I asked what I should do if I receive another email denying my request. He said, «That would be unlikely, but if that occurs we can request to elevate the issue with my manager.»
11/​15/​2014:
Pratik Patel send an email again declining my request. He never did take the time to call and speak with me. He was absolutely inflexible and refused to work with the Marriott phone center folks to get to the bottom of the issue. It was simply a NO. And no calls, no follow up, no options for resolution.
I called the Platinum customer service line again and was told that, if the general manager of a property refused to cooperate, there was nothing more they could do. Pay the bill and move on. We can’t help anymore. They suggested I call another toll free number to speak with someone in the corporate offices in Utah.
Looking at other reviews, it seems I’m not the first to have issues with the management at this property. «Horrible place…» «…customer service is horrible» «…never will I go here again.» «I never got called back…» «…the internet BLOWS.»
Consider yourself warned.

Stayed for three days at hotel. Electronic door key stopped working every day and had to be reset… This happened both for my wife and me.
When I pointed out to the receptionists that this was getting a bit tiresome I was merely informed that cellphones can stop the key from working. (So what does that mean? Leave my cell phone at home?)
When I asked for detailed information regarding the «100% satisfaction guarantee» which is posted everywhere in the hotel, the receptionist Damien didn’t seem to have any information, but took my phone number and promised me that I would get a call back from his supervisor at 2 pm of the last day of my stay. I never got called.
So why does the hotel post a «100% percent satisfaction guarantee» and the staff don’t even know about the details? Must be all for show.
One other thing: The coffee in the rooms and the breakfast area is pretty atrocious, sort of like the stuff that was common prior to Starbucks becoming widespread.

Nice indoor pool, clean rooms, free breakfast in the morning and right next door to the delicious Texas Roadhouse. Great hotel in good location. Will definitely return again.

Horrible place as far as them telling me and charging me 89 night then they go and charge me 130 when I checkout and couldn’t dispute it and the didn’t want to even hear
customer service horrible, food ok nothing different than others and pool is horrible it’s small and smells like chlorine can’t even breath it’s indoor. never will I go here again.

Friendly service, fair pricing, but my god, the internet BLOWS! This is unacceptable, especially for an Inn in this day in age. If you’re traveling and your means of income depend on internet connectivity, do not stay here. You’ll go mad switching between their 4 networks, praying that 1 of them works long enough for you to send that one email your boss said should’ve been sent 10 minutes ago. This place is better off just saying they don’t have internet.
In other news, the rooms are clean, free breakfast is subpar, and the pool is indoors (I thought it was like 80 degrees here all day everyday).

I have recommended this hotel to many friends that come to visit from out of town and out of state. However, I will no longer be recommending this Hotel any longer after this past weekend! Many of our friends who visit have small dogs, and this hotel accepts dogs. Now though, it seems they recently changed the charge for having a dog in the room, to an amount that is higher then any 5 star hotel I have been too. They are charging $ 100.00 a night for your dog!!! THIS IS OUTRAGEOUS to say the least. This is NOT a great hotel to begin with, so I am very disappointed.

been here several times now. don’t expect anything fancy. it’s a good basic hotel. they do have free wifi… but it is really slow at peak times. the hotel itself is relatively clean. the beds are comfortable enough. the workout room is tiny but it has a pool even has a laundry room. just have to pay for detergent. they have free breakfast 6a-​10a with make your own waffles, eggs, sausage, yogurt, cereal, drinks. much better than the usual continental.
the best thing is they have free fresh made cookies everyday!!! can’t get enough. service id decent enough.

Clean. Staff was courteous for the most part. Rooms are basic. They have complimentary cookies in the lobby which are yummy. The complimentary breakfast was great. They have a wide variety of food. The only issue I had was with the restroom. The water in the sink had a sewer like smell. Other than that it was a decent experience.

Clean, decent reasonably priced pet-​friendly hotel. Starting around $ 89/​night for guest rooms & $ 149/​night for suites. Pet free is $ 35/​night per dog. Free wi-​fi. Easy parking.
Guestrooms had two queen beds, fridge, your normal works.
When I booked the executive suite, I asked if the living room was separated from the bedroom in which the lady answered yes. To my surprise when checking in, no. Only semi separated by a half wall. King sized bed was nice. Sofa in living room pulled out to a full sized bed. Microwave, fridge. The front desk said they had very limited rooms that were actually separated by a door. and they are more pricey. So. I have no idea what kind of room that is called, maybe presidential suite?! :/​
You would think that being a pet-​friendly hotel they would provide doggy bags for waste around the property. But again, no. Only signs to remind you to pick it up. So don’t forget to bring bags! And the closest grass area is across the parking lot at Tire-​O.
Continental breakfast is served 6 — 10 am. Waffles, cereals, varieties of bread, yogurt, fruit cups, microwavable Jimmy Dean breakfast sandwiches, juices, coffee, eggs, sausage. Make sure you go before 10 am though because they really do clean up exactly on the dot. She drains out the juice and all.
Never got to use the pool, spa or gym. Never seemed crowded though.
I like how Sam’s club is across the street for an easy fill ‘er up.
Great deal considering the price they charge. Will be my go-​to hotel next time I’m in the area.

Stayed there the other night with my wife. We stayed in the room with the Jacuzzi and loved it. The bed was so soft it was hard to get up in the morning cause you wanted to just lay there. However, we wanted to check out the free breakfast. This was the best breakfast we ever had the next morning after our stay. Not the danish and coffee routine but eggs, sausage, waffles milk coffee and more. Nice treat. We give this place 4 stars and will be back. Thank you

I enjoyed the stay. as soon as I found it. Stay on West El Camino. Checking in. please have 2 attendents. Brooke took 10 minutes to book over the phone while I waited and I was hot, tense, sweaty, and eager to get to my room. The new energy efficient room was new, but no fridge was a shock. I thought all hotels came with a fridge. the ice machine was next door so I’m happy I didn’t have to keep making a long walk down a hallway. The pool was great and spa was perfect.

Our room was $ 89/​night and this was with 3 dogs! We were quoted a pet fee, but apparently they decided to comp it. Thank you! The room was very clean and smelled fresh. This is an all non-​smoking hotel which is a big plus. The only negative was the food left in the fridge from the previous guest, yuck.

Initially, I was annoyed by the fact that the individual answering the phone couldn’t give me directions to the hotel from the I-​5 fwy. Or was I more annoyed by the fact that I let my Iphone battery run down completely so that I had to call for directions in the first place? I learned that it was likely due to the fact that the hotel is located closer to the 99 than to the 5, by far.
Once we arrived, that was all in the distant past. The hotel was perfect for a weary traveler on an overnight stop. New, great room/​beds that are nicely appointed, free internet, excellent workout and swimming pool facilities, and expansive breakfast bar included in the room price. There is a «Texas BBQ» restaurant across the parking lot with decent food that’s very convenient for sit-​down or take-​out. It’s worth driving to if you’re on your way up/​down the 99, but may not be worth driving over to if you’re on the I-​5.

We got a room for $ 100 per night.
The pros–
Great staff
Clean rooms
Free wired internet
Great breakfasts
The cons —
TV channel lineup was lacking
Soft mattress
The pool was closed an hour earlier than stated