Enterprise Rent-A-Car

Enterprise had the car I reserved as well as a ride. They were friendly and the check-​out/​check-​in process was efficient.

I typically rent from the other Elk Grove location at the automall, but after being completely shafted by them today, this location was a bright spot in my day!
I travel for work and rent cars often, maybe 2 – 3 weeks per month as of late. Long story short, I missed my pickup time at the automall location, but was assured that I could call the next morning to get a ride, pick up my rental, and make it to Stockton by 10am. I call that location when they opened at 7:30 on the dot and they say they’re sold out, that they cannot help me even though I was assured all would be fine THREE TIMES by the man I spoke to the day before. That location left me high and dry the morning of my business trip and said I could try to call this location and maybe they might have some cars. (AWFUL customer service!)
I call this location and spoke to Nora. Nora apologized for the awful customer service I received and proceeded to actually help me with my problem. THIS IS CUSTOMER SERVICE!!! Nora said that although there weren’t any cars available right now, there would be some later. She also checked other nearby locations to see if they had any cars. I have no idea why the automall location could not have done this. I ended up driving my personal vehicle to Stockton and picking up a car on my way home. Nora happened to be the associate who helped me and again apologized profusely for my awful experience. Nora is an absolute delight! She was the bright spot in a crazy day when I was highly upset. I am glad that Enterprise has at least one employee who actually cares about customer needs and provides exceptional customer service. Thank you, Nora, for being amazing!

Long story short, auto body shop took longer than they said and I needed a rental for the next day. This place closes at 5:30 and they picked me up at 5:00 and had me out of there in a rental within 10 minutes of walking in.
As soon as I entered in I was greeted even though both reps were with other customers. The service is very professional and courteous which was a relief because my auto body shop was the opposite. Tracy, Jolie, and Jermaine are all stars.
Jermaine is the assistant manager and he personally dropped me off at the auto body shop when I returned the vehicle. I was so impressed at how those three worked as a team and never hesitated to help each other. If I could give 10 stars for them I would. If you want professional courteous service they are at the top.

I have always had great service at this location. My vehicle was having mechanical problems near their location, so I pulled in and rented a car from them.
They allowed me to leave my keys and gave them to the tow truck driver so I wouldn’t be late for my meeting that was out of town.

We needed a rental because our auto was in for service. The rental took us over a weekend for 5 days total. Our vehicle was ready sooner than expected so we tried to take our rental back on Saturday to save 3 days rental fees. Guess what? They are CLOSED on the weekends. I called everywhere and found the only way I could return was to take it to the Sacramento airport or Folsom by 4:00 pm. We live in Elk Grove! We not only lost the 3 days rental fee but because our vehicle was ready, our insurance would not reimburse, which I understand. Thanks to Enterprise, we lost $ 70.

They were very nice and courteous, but they were not clear on the insurance cost. My car ended up in the shop for 11 days so I ended up getting charged $ 200 for the insurance a week before Christmas. They should be a lot more clear on this.

I was in a car accident over the weekend. I made an appointment to get my car fixed at cooks collision. When I went there, an enterprise representative named Brianna met me with a car. Not only did she have a car that I liked, but she was so friendly and knowledgeable. They definitely made this not so great experience, a whole lot better. I will definitely rent from enterprise again!

After not being to get me the vehicle I requested (I asked for a 15 passenger van and had to settle for a 12 passenger) I arrived to pick up my rental at the agreed time to find my vehicle wasn’t even there. The agent called me one minute before pick up to tell me the van wasn’t available. But I was already one minute from the location. My husband was dropping me and my four children off, including an infant! So my husband was therefore late for work, I dragged my family out of bed early for nothing. The agents did not apologize. They offered no ETA for the availability of my rental, just «as long as it takes for my driver to get it and bring it back.» I have no recourse. I have never had a rental go smoothly at either Elk Grove Enterprise location. If you need a rental, call the Natomas location. They are the only ones to get a rental done correctly for me. I sincerely regret using this Elk Grove location. I even called Enterprise customer service, they at least apologized. Sadly, an apology doesn’t make up for tired children, a husband late for work and now my entire day completely derailed as I wait for a van to be available at some point.

Very satisfied with this location! I got in a car accident and had to use them through my insurance and they were very helpful. Juan was the first associate I came in contact with and he was helpful as well as great to talk to. The others I talked to were cool too and willing to show me special features of the car. I would definitely use them again!

First of all the car I rented had only ¼ tank of gas and 4 different tires, I was concerned driving to LA because a hyndai elantra has no spare. As fate would have it I got a flat over the holiday weekend and no locations had another car for me I wasted 4 hours trying to get it fixed then drove the next 3 days paranoid.
After trying to return with the same amount of gas, I ended up giving it back to them almost ¾ full :(, they close at business hours so you have to get off work early to return your vehicle. I would go to another location that will give you a full tank of gas. will not use this location next time

I am writing a long overdue thank you to Mehdi Boostani and the team at Enterprise on Elk Grove Boulevard. Many months ago, my car lost its steering capability at the intersection in front of the store. The guys welcomed me in, helped me get my car not only to the curve but safely out of traffic and allowed me to wait inside with water and good company until the AAA could come and help me. Here is a much belated thank you for the warmth and hospitality of these good neighbors. I won’t hesitate to recommend this Enterprise location to my friends and family in the neighborhood. Thanks guys.
Erin

What a horrible experience dealing with this location. Where do I start… A young kid comes to pick us up from the bodyshop to take us to setup our rental. He drove too fast and at one point in time I thought he was going to kill a homeless guy pushing a cart. Finally at the shop we enter to be greeted by an outdated interior that smelt like something from the 70’s, trash overfilling the can and mismatched carpet. Guy at counter tells us they don’t have any midsize cars (I reserved one) and tries to put us in a compact. Well I don’t pay extra on insurance for a compact… After some discussion he upgrades us to a mid/​full and we are on our way… Side note: Car is filthy… Seats have a grease mark on headrest and grease mark all over dash… Seriously looks like someone with grease in hair had a fight with the dashboard. Fast forward car is fixed and we arrange to meet up with rental co at car repair place. Waiting outside the now closed car repair shop for over 20 minutes and no one shows up. What kind of company treats their customers like this? Pissed!!!

Thank you goes out to John and Andreas for their wonderful customer service. My car was being repaired so I wasn’t to happy about renting a car, but Enterprise really impressed me with their professional attitudes and kind words. They helped in making the whole experience a great one. I will be referring all my friends to Enterprise from now on. Keep up the good work. I appreciated your support and all you did for me to make renting a car easy. I also want to mention that the car was clean inside and out. Not like other rental cars I have been in. Thanks John and Andreas.